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Downloaded from www.Manualslib.com manuals search engine USAGE
Chassis Lubrication Front Wheel Bearings Differential, Standard, Front and
Rear Axle
Differential, Locking
Transfer Case
Column Shift
Windshield Washer Solvent
FLUID/LUBRICANT
Chassis lubricant (GM Part No.
1052497 or equivalent) or lubricant
meeting requirements
of NLGI
Grade 2, Category LB or GC-LB
.
Wheel bearing lubricant meeting
requirements of NLGI Grade 2,
Category GC or GC-LB (GM
Part
No. 105 1344 or equivalent).
Axle Lubricant (GM Part
No.
1052271) or SAE 8OW-90 GL-5
Gear Lubricant.
Axle Lubricant (GM
Part No.
1052271) or SAE 8OW-90 GL-5
Gear Lubricant.
DEXRON@-I11 Automatic
Trans-
mission Fluid.
Chassis lubricant meeting require-
ments
of NLGI Grade 2, Category
LB or GC-LB (GM Part
No.
1052497).
GM Optikleen@ Washer Solvent
(GM
Part No. 1051515) or equiva-
lent.
Transfer Case Shift Lever, Propeller Chassis lubricant (GM
Part No.
Shaft Slip Splines and Universal 1052497
or equivalent) or lubricant
Joints meeting requirements
of NLGI
Grade 2, Category LB or GC-LB
.
Clutch Pushrod to Fork Joint
Constant Velocity Universal Joint Chassis lubricant (GM Part No.
1052497 or equivalent) or
lubricant
meeting requirements
of NLGI
Grade 2, Category LB or GC-LB.
Chassis lubricant (GM Part
No.
1052497 or equivalent) or lubricant
meeting requirements
of NLGI
Grade 2, Category LB or GC-LB
.
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Downloaded from www.Manualslib.com manuals search engine USAGE
Hood Latch Assembly
a. Pivots and Spring Anchor
b. Release Pawl
FLUIDILUBRICANT
a. Engine oil.
b. Chassis lubricant (GM Part
No.
1052497 or equivalent) or lubricant
meeting requirements of NLGI
Grade
2, Category LB or GC-LB .
Endgate Mounted Spare Tire Carri- Multi-purpose lubricant meeting
er
(If Equipped), Outer Endgate
requirements of GM Part No.
Handle Pivot Points, and Hinges 12345 120.
Weatherstrip Conditioning
Gas Line Dielectric Silicone Grease (GM
Part
No. 12345579 or
equivalent).
Gas Line De-Icer (GM Part
No.
1051516).
See “Specifications Chart” in the Index for recommended replacement
filters, valves and spark plugs.
Part E: Maintenance Record
After the scheduled services are performed, record the date, odometer
reading and who performed the service in the boxes provided after the
maintenance interval. Any additional information from “Owner Checks and
Services” or “Periodic Maintenance” can be added on the following record
pages. Also,
you should retain all maintenance receipts. Your owner
information portfolio is a convenient place to store them.
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Downloaded from www.Manualslib.com manuals search engine I Maintenance Record
I I I I I
TOO01
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Downloaded from www.Manualslib.com manuals search engine I Maintenance Record
TOO01
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Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Section
Here you will find out how to contact Chevrolet if you need assistance. This
section also tells you how to obtain service publications and how to report
any
safety defects.
This section includes information on: The Customer Satisfaction Procedure,
Customer Assistance for Hearing or Speech Impaired,
BBB Auto Line -
Alternative Dispute Resolution Program, Reporting Safety Defects,
Roadside Assistance, and Service Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and Chevrolet.
Normally, any concern
with the sales transaction or the operation of your
vehicle
will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions of all concerned,
misunderstandings
can occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE - Discuss your concern with a member of dealership
management. Normally, concerns can be quickly resolved at that level. If
the matter has already been reviewed
with the Sales, Service, or Parts
Manager, contact the owner
of the dealership or the General Manager.
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Downloaded from www.Manualslib.com manuals search engine STEP WO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact
GM of Canada Customer Assistance
Center
in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico, call 1-800496-9992
(English)
or 1-800496-9993 (Spanish). In the U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact
GM North American
Export Sales
in Canada by calling 1-905-6444 1 12.
For prompt assistance, please have the following information ava\
ilable to
give the Customer Assistance Representative:
0 Your name, address, home and business telephone numbers
0 Vehicle Identification Number (This is available from the vehic\
le
registration or title, or the plate
at the left top of the instrument panel
and visible through the windshield.)
0 Dealership name and location
0 Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call the toll free number listed previously
in order to
give your inquiry prompt attention. However, if you wish
to write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P. 0. Box 7047
Troy,
MI 48007-7047
Refer to your Warranty
and Owner Assistance Information booklet for
addresses of Canadian and GM Overseas offices.
When contacting Chevrolet, please remember that your concern wil\
l likely be resolved
in the dealership, using the dealership’s facilities, equipment
and personnel. That is
why we suggest you follow Step One first if you have
a concern.
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Downloaded from www.Manualslib.com manuals search engine Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing difficulties, Chevrolet has\
installed special TDD (Telecommunication Devices for the Deaf) equipment at its
Customer Assistance Center. Any hearing or speech impaired customer who
has access
to a TDD or a conventional teletypewriter (TTY) can
communicate with Chevrolet by dialing: 1-800-TDD-CHEV
(1-800-833-2438). (TDD users in Canada can dial 1-800-263-3830.)
GM Participation in BBB AUTO LINE -
Alternative Dispute Resolution Program*
*This program may not be available in all states, depending on state law.
Canadian owners refer to your Warranty and Owner Assistance Inf\
ormation
booklet. General Motors reserves the right to change eligibility\
limitations
and/or to discontinue its participation in this program.
Both Chevrolet and your Chevrolet dealer are committed
to making sure
you are completely satisfied with your new vehicle. Our experience has
shown that, if a situation arises where
you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure described earlier
in this section is very successful.
There may be instances where
an impartial third-party can assist in arriving
at a solution to a disagreement regarding vehicle repairs or interpretation of
the New Vehicle Limited Warranty. To assist in resolving these \
disagreements, Chevrolet voluntarily participates in BBB AUTO LIN\
E.
BBB AUTO LINE is an out-of-court program administered by the B\
etter
Business Bureau system
to settle disputes between customers and
automobile manufacturers. This program is available free of charge to
customers who currently own or lease a GM vehicle.
If
you are not satisfied after following the Customer Satisfaction Procedure,
you may contact the BBB using the toll-free telephone number, \
or write
them at the following address:
BBB AUTO
LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5 100
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Downloaded from www.Manualslib.com manuals search engine To file a claim, you will be asked to provide your name and address, your
Vehicle Identification Number (VIN), and a statement of the nature of your
complaint. Eligibility is limited by vehicle age and mileage, and other
factors.
We prefer
you utilize the Customer Satisfaction Procedure before you resort
to AUTO LINE, but you
may contact the BBB at any time. The BBB will
attempt to resolve the complaint serving as an intermediary between you
and Chevrolet. If this mediation is unsuccessful,
an informal hearing will be
scheduled where eligible customers may present their case to
an impartial
third-party arbitrator.
The arbitrator will make a decision which you'may accept or reject. If you
accept the decision,
GM will be bound by that decision. The entire dispute
resolution procedure should ordinarily take about forty days fro\
m the time
you file a claim until a decision is made.
Some state laws may require you to use this program before filing
a claim
with
a state-run arbitration program or in the courts. For further
information, contact
the BBB at 1-800-955-5 100 or the Chevrolet
Customer Assistance Center at 1-800-222-1020.
REPORTING SAFETY DEFECTS TO THE
UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and if
it finds that a safety defect exists in a group of vehicles,
it may order a recall
and remedy campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, or General Motors.\
To contact NHTSA, you may either call the
Auto Safety Hotline toll-free at
1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to:
NHTSA,
US. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from the
Hotline.
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