1995 CADILLAC FLEETWOOD Owners Manual

Downloaded from www.Manualslib.com manuals search engine Roadside Service for the Hearing or Speech
Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone (TTY) in the Roadside Service Center.
Any customer who has access to
a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1-800-833-CMCC
-- daily, 24 hours.
Our Cadillac Dealer Technician network is ready and
able to assist Cadillac customers at roadside.
7-6
I

Downloaded from www.Manualslib.com manuals search engine Gold Key Courtesy Transportation
Qne of your Cadillac Owner Privileges is Gold Key
Courtesy Transportation. It’s one more example of
Cadillac’s commitment to provide the services you
expect and deserve
as a Cadillac owner.
Gold
Key Courtesy Transportation helps you get where
you need to be when your Cadillac is in the dealership
for warranty service.*
Courtesy Vehicle
Gold Key Courtesy Transportation provides you with
transportation if your car requires warranty repairs.
Shuttle Service
Warranty work can frequently be handled in one
day, but there is no reason for you to wait around.
Cadillac helps eliminate inconvenience to you with
transportation alternatives.
Gold Key Courtesy Transportation provides shuttle
service for same day warranty work. Your Cadillac
dealer can get you where you need to be with minimal
interruption
of your daily schedule.*
In Canada, for warranty repairs during the Complete
Vehicle Coverage period in the New Vehicle Limited
Warranty, interim transportation may be available under
the Courtesy Transportation Program. Please consult
your dealer for details.
Miscellaneous Service
Gold Key Courtesy Transportation also provides
various reimbursements for overnight repairs, such
as transportation obtained independently, cab fare
or reasonable fuel expenses for a ride provided by
another individual.*
*Please ask about specific Gold Key Courtesy
Transportation benefits offered
by your Cadillac dealer:
Your dealer will provide you with a courtesy vehicle if
one is available.
7-7

Downloaded from www.Manualslib.com manuals search engine Plan Ahead When Possible
Whenever possible, schedule an appointment for your
vehicle’s warranty work. Your Cadillac dealer can then
prepare to meet your alternative transportation needs
and minimize inconveniences typically associated with
warranty repairs.
Owner Responsibilities
There are only two things which you will be responsible
for during the use of your courtesy vehicle.
You are
required to provide insurance coverage and replenish the
fuel used.
In many cases your own auto insurance policy may
provide primary coverage for the courtesy vehicle,
similar to rental car agreements. Please, check with your
insurance company to be certain what’s covered.
This service is provided to you under the terms of the
New Vehicle Warranty, therefore, it is imperative that
your vehicle be picked up from the dealership at the
completion of the warranty service. Vehicles not picked
up in a timely fashion may incur rental fees charged to
the customer.
GM Participation in BBB AUTO
LINE -- Alternative Dispute
Resolution Program*
*This program may not be available in all states,
depending on state law. Canadian owners refer
to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or to discontinue its participation
in
this program.
Both Cadillac and your Cadillac dealer are committed to
making sure
you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is
very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Cadillac voluntarily participates
in BBB
AUTO
LINE.
7-8

Downloaded from www.Manualslib.com manuals search engine BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
Telephone: 1-800-955-5100
To
file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors. We
prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE, but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between you and Cadillac.
If this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject.
If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about 40 days from the
time you file a claim until a decision
is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5 100 or the Cadillac Customer
Assistance Center at 1.-800-458-8006.
7-9

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO
THE UNITED STATES
GOVERNMENT REPORTING SAFETY DEFECT-S
TO THE CANADIAN
GOVERNMENT
If you believe that your vehicle has a defect which could If you live in Canada, and you believe that your vehicle
cause a crash or could cause injury
or death, you should has a safety defect, you should immediately notify
immediately inform the National Highway Traffic Transport Canada, in addition to notifying General
Safety Administration (NHTSA), in addition to Motors of Canada Limited. You may write to:
notifying General Motors.
If NHTSA receives similar complaints, it may open
an Box 8880
investigation, and if
it finds that a safety defect exists in Ottawa, Ontario K1G 3J2
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors. Transport Canada
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area)
or write to:
NHTSA,
U.S. Department of Transportation
Washington,
D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
7-10

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS
TO GENERAL
MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like
this, we certainly hope you’ll notify
us. Please call us at our Customer Assistance Center,
1-800-458-8006 or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
30009 Van Dyke
P.O.
Box 9025
Warren, MI 48090-9025
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
. . . . . 1-800-551-4123
Canada
. . . . . . . . . . 1-800-668-5539

Downloaded from www.Manualslib.com manuals search engine Service Manuals
Service manuals contain diagnostic and repair
information for all chassis and body systems. They may
be useful for owners who wish to get a greater
understanding of their vehicle. They
are also useful for
owners with the appropriate skill level or training who
wish to perform “do-it-yourself” service. These are
authentic General Motors service manuals meant for
professional, qualified technicians.
service^ Bulletins
Service bulletins covering various subjects are regularly sent to all General Motors dealerships. GM monitors
product performance in the field. When service methods
are found which promote better service on GM vehicles,
bulletins are created to help the technician perform
better service. Service bulletins may involve any
number of vehicles. Some will describe inexpensive service; others will describe expensive service. Some
will advise of new or unexpected conditions, and others
may help avoid future costly repairs. Service bulletins
are meant for qualified technicians.
In some cases
bulletins refer to service manuals, specialized tools,
equipment and safety procedures necessary to service
the vehicle. Since these bulletins are issued throughout
the model year and beyond, an index is required and
published quarterly to help identify specific bulletins.
Subscriptions are available. You can order an index at
the toll-free numbers listed previously, or ask
a GM
dealer to see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner
assistance booklets provide owners with general
operation and maintenance information.
7-12

Downloaded from www.Manualslib.com manuals search engine Air Bag
How Does it Restrain
.......................... 1-21
How it Works
................................ 1 . 19
Location
............................... 1.19. 1-20
Readiness Light
......................... 1 . 19. 2.55
Servicing
................................... 1-23
What Makes it Inflate
.......................... 1-21
What Will You See After it Inflates
............... 1-21
When Should it Inflate
......................... 1-20
Air Cleaner
.................................... 6- 14
Air Conditioning
................................ 3- 1
Alignment and Balance. Tire
...................... 6-45
Aluminum Wheels. Cleaning
...................... 6-53
Antenna. Power
................................ 3-18
Antifreeze
..................................... 6-20
Anti-Lock
Brake System Warning Light
................ 2.57. 4.6
Brakes
...................................... 4-6
Appearancecare
............................... 6-48
Appearance Care Materials
....................... 6-55
Arbitration Program
.............................. 7-8
Armrest. Front Storage
........................... 2-44
Armrest. Rear Storage
........................... 2-45 Ashtrays
...................................... 2-46
Astroroof ..................................... 2-48
Audio Systems
.................................. 3-4
Automatic DoorLocks
................................... 2-4
Overdrive
................................... 2-21
Pull-Down Feature
............................. 2-9
Transmission Fluid
............................ 6-16
Operation
................................... 2-19
Shifting
..................................... 2-19
Starting Your Engine
.......................... 2-16
Axle. Rear
.................................... 6-19
Automatic Transmission
Battery
...................................... 6.3 1
ChargeLight ................................ 2-55
Jump Starting
................................. 5-2
Replacement, Keyless Entry System
............... 2-7
Saver
...................................... 2-41
BBB Auto Line
................................. 7-8
Better Business Bureau Mediation ................... 7-8