1995 CADILLAC DEVILLE Owners Manual

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information available to
L give the Customer Assistance Representative:
Your name, address, home
and business telephone numbers
Vehicle Identification Number
(This is available from the vehicle
registration or title, or the plate
at the left top of the instrument panel
and visible through the windshield.)
Dealer name
and location
Vehicle delivery datu and prcsent mileage
Nature
of concern
We encourage
you to call the toll-free number listed previously in order to
give your inquiry prompt attention. However, if you wish to write
Cadillac, write to:
Cadillac Consumer Relations
Center
Cadillac Motor Car Division
30009 Van Dyke
PO. Box 9025
Warren, MI 48090-9025
Refer to your Warranty and Owner Assistance Information booklet for
addresses
of Canadian and GM Overseas offices.
When contacting
Cadillac, please retnember that your concern will likely
be resolved in the dealership, using the dealer's facilities, equipment and
personnel. That is why we suggest you follow Step One first if you have a
concern.
ASSISTmCE FOR THE
SPEECH (
To assist customers who have hearing difficulties, Cadillac has installed
special TDD (Telecommunication Devices for the Deaf) equipment
at its
Customer Assistance Center.
Any hearing or speech impaired customer
who has access to a TDD or a conventional teletypewriter (TTY) can
communicate
with C;tdillac by dialing: 1-800-TDD-CMCC. (TDD 11se1-s in
Canada can dial Z -800-263-3830.)
CI
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TICIPA IN AU
L I UTE
SOLUTION PROG *
'I'This program may not be available in all states, depending on state law.
Canadian owners refer to your Warranty and Owner Assistance
Information booklet. General Motors reserves the right to change
eligibility limitations andior to discontinue
its participation in this
program.
Both Cadillac and
our Cadillac dealer are committed to making sure you
are completely satkfied
with your new vehicle. Our experience has shown
that,
if a situation arises where vou feel your concern has not beell
adequately addressed, the Custbmer Satisfaction Procedure describe\
d
earlier
in this section is vely successful.
There may
be instances where an impartial third-party can assist in
arriving at a solution to a disagreement regarding vehicle repairs or
interpretation
of the New Vehicle Limited Warranty. To assist in resolving
these disagreements, Cadillac voluntarily participates
in BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system to settle disputes
between customers and
automobile manufacturers. This program is available free of charge to
customers
who currently own or lease a GM vehicle.
If you are not satisfied after folIo\ving the Customer Satisfaction
Procedure,
you may contact the BBB using the toll-free telephone
number,
or write them at the following address:
BBB
AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name and address, your
Vehicle Identification Number
(VIN), and a statement of the nature of
your complaint. Eligibility is limited by vehicle age and mileage, and other
factors.
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Downloaded from www.Manualslib.com manuals search engine We prefer you utilize the Customer Satisfaction Procedure before you
:esort to AUTO LINE, but you may contact the BBB at any time. The
BBB will attempt to resolve the complaint serving as an intermediary
Jetween
you and Cadillac. If this mediation is unsuccessful, an informal
learing will be scheduled where eligible customers may present their case
:o an impartial third-party arbitrator.
rhe arbitrator will make
a decision which you may accept or reject. If you
Accept the decision, GM
will be bound by that decision. The entire
dispute resolution procedure should ordinarily take about forty days
from
the time you file a claim until a decision is made.
Some state
laws may require you to use this program before filing a claim
Nith
a state-run arbitration program or in the courts. For further
information, contact the
BBB at 1-800-955-5 100 or the Cadillac Customer
Assistance Center at
1-800-458-8006.
REPORTING SAFETY DEFECTS TO THE
UNITED STATES GO?B€WMENT
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA),
in addition to notiQing
General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and if
it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or General Motors.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1-800-424-9393
(or 366-0123 in the Wrzshington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington,
D.C. 20590
You can also obtain other information about motor vehicle safety from
the Hotline.
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REPORTING SAFETY DEFECTS TO THE
CmmM GOVERNMENT
If you live in Canada, and you believe that your vehicle has a safety
defect, you should immediately noti@ Transport Canada, in addition to
notifying General Motors of Canada Limited. YCNI may write to:
Transport Canada
Box 8SSO
Ottawa, Ontario K1G 352
REPORTING SA.€?ETYDEFECT§ TO
GENERAL MOTORS
In addition to notifving NHTSA (or Transport Canada) in a situation like
this, we certainly hope you’ll noti@ us. Please call us at our Consumer
Relations Center, 1 -800-4%-8006, or write:
Cadillac Consumer Relations Center
Cadillac
Motor Car Division
30009 Van Dyke
PO. Box 9025
Warren,
MI 48090-9025
In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854
(French). Or: write:
General Motors
of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
SERWCE AND OWNER PUBLICATIONS
Service manuals. service bulletin$ owner‘s manuals and other service
literature
are available for purchase for all current and many past model
General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
1-800-55 1-41 23
Canada 1-800-668-5539

Downloaded from www.Manualslib.com manuals search engine SERVTCE WUALS
Service manuals contain diagnosis and repair information for all chassis
and body systems. They may be useful for owners who wish
to get a
greater understanding of their vehicle. They are also useful for owners
with
the appropriate skill level or training who wish to perform
“do-it-yourself” service. These
are authentic General Motors service
manuals meant for professional, qualified technicians.
SERVICE BULLETINS
Service bulletins covering various subjects are regularly sent to all General
Motors dealerships. GM monitors product performance in the field. When
service methods are found which promote better service
on GM vehicles,
bulletins are created to help the technician perform better service. Service
bulletins may involve any number
of vehicles. Some will describe
inexpensive service; others will describe expensive service. Some
will advise
new or unexpected conditions, and others may help avoid future costly
repairs. Service Bulletins are meant for qualified technicians. In some cases
they refer
to service manuals, specialized tools, equipment and safety
procedures necessary to service
the vehicle. Since these bulletins are issued
throughout the model year and beyond, an index is required
and published
quarterly
to help identify specific bulletins. Subscriptions are available. YOU
can order an index at the toll-free numbers listed previously, or ask a GM
deafer to see an index or individual bulletin.
OWER PUBLICATIONS
Owner’s manuals, warranty folders and various owner assistance booklets
provide owners
with general operation and maintenance information.
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Y-
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Downloaded from www.Manualslib.com manuals search engine SERVICE MANUALS
p
MODEL
1995 and
Prior
FORM NO. 1 DESCRIPTION
Deville/Concours/Eldorado/Seville
(Includes Book 1 & 2) (Available 5/95)
GMW95EK Service Information Manual
~ ~ ~ ~~~~ ~
Fleetwood Service Information Manual
(Includes
Book 1 & 2) (Available 4/95) GMP’95D
CPCH-095 Order Form for Past Model Service Manuals
PRICE
$90.00
i
90.00 I
FREE I
MODEL
YEAR
1995
--
1995
1995
1995
1995
1995
1995
1995 and Prior
FQRM NO.
3547054
3547065
3547068
3547ua
3547057
354708 1 3547051
CPCH-095
OWNER’S LITERATURE
DESCRIPTION
Fleetwood Owner Information
Deville Owner Information
Concours Owner Information
Seville Owner Information
Eldorado Owner Information
Maintenance Coupon
Booklet
Warranty Booklet (All Models)
Order Form
for Past Model Owner‘s Literature
BRICE
EACH
$1 5.00
15.00
15.00
15.00
15.00
4.00
2.00
FREE
NOTE: Owner Literature Portfolios, Vehicle and Owner Information Labels and
Gold Keys are available
by contacting your Cadillac dealership.
7

Downloaded from www.Manualslib.com manuals search engine SERVICE BULLETIN INFORMATION
FORM NO. DESCRIPTION PRICE
YEAR EACH
1 1994 IGMSB-ORD-94 I Pricing and ordering information for GM I FREE Service Bulletin Subscriptions
Service Bulletin Index:
A listing of all Service
Bulletins released by Cadillac during the
model year listed. For 1994, the index
contains
a listing of all Service Bulletins
released
by General Motors.
1994
1994
SERVtC
FORM NO.
94-CAD-SB
94-CAD-SB( GM-BB
BULLETIN SUBSCRIPTION INFORMATION DESCRIPTION
Four quarterly mailings containing all
Service Bulletins produced by Cadillac.
Also, includes a copy of the Bulletin Index
First, Second, Third
and Fourth Quarter
packages
can be purchased for Cadillac
(use appropriate ItemlModet
#). Indicate
Quarter
# in ( ). Also, includes a copy of the
Bulletin Index.
GM Corporate Bulletin Binder for Product Service Publications. Includes
a set of
Index Tabs.
PRICE EACH
$75.00
25.00
20.00
1
1
u
8

Downloaded from www.Manualslib.com manuals search engine NOTE: Please fill in order form and MAIL TO:
Post Office Box 07130, Detroit, Michiaan 48207
adillac Service Publications
-~
LL FREE: 1 m800=782=
Monday-Friday 8:OO A.M.-6:00 P.M. EST
If further information is needed, write to the address shown above of call 1-800-782-4356.
Orders cannot be returned without prior authorization. A re-stocking fee may apply.
' ?rices are subject to change without notice and without
incurring obligation.
Please allow adequate time for postal sewice.
L (CUSTOMER NAME) (ATTENTION)
(STREET ADDRESS
- NO P.O. BOX NUMBERS) (APT.NO.)
(STATE)
(ZIP CODE)
DAYTIME TELEPHONE NO.
0 Check or Moneyorder payable to Helm, Inc. (USA funds only - do not send cash.)
n Mastercard VISA n Discover Card I
I
Expiration
Date mo/yr m 0
(CUSTOMER SIGNATURE) I
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