1995 CADILLAC DEVILLE Owners Manual

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Courtesy Vehicle
Gold Key Courtesy Transportation provides you with a Cadillac if your
car requires warranty repairs.
Your dealer will provide
you with a courtesy vehicle if one is available.
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Warranty work can frequently be handled in one day, but there is no
reason for you to wait around. Cadillac helps eliminate inconvenience
to
you with transportation alternatives.
Gold Key ,Courtesy Transportation provides shuttle service for same day
warranty work. Your Cadillac Dealer can get
you where you need to be
with minimal interruption of your daily schedule.
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lan Ahead When Possible
Whenever possible, schedule an appointment for your vehicle's warranty
work. Your Cadillac Dealer can then prepare to meet your alternative
transportation needs and minimize inconveniences typically associated
with warranty repairs.
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There are only two things which you will be responsible for during the
use of your courtesy vehicle. You are required to provide insurance
coverage and replenish the fuel used.
In many cases your own auto insurance policy may provide primary
coverage for the courtesy vehicle.
similar to rental car agreements.
Please. check
with your insurance cornpany to be certain what's covered.
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Gold Key Courtesy Transportation -- Jmt one more wy your Cadillac
Dealer is committed to you.
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Here you will find out how to contact Cadillac if you need assistance. This
section also tells you how to obtain service puhlications and how to report
any safety defects.
This section includes information on: Thc Customer Satisfaction
Procedure, Customer Assistance for Hearing or Speech Impaired, BBB
Auto Line - Alternative Dispute Resolution Program, Reporting Safety
Defects, Roadside Assistance, and Service and Owner Publications.
SATISFAC
Your satisfaction and goodwill are important to your dealer and Cadillac.
Normally, any concern
with the sales transaction or the operation of your
vehicle will be resolved by your dealer's Sales or Service Departmenk
Sometimes, however, despite the
best intentions of all concerned,
misunderstandillgs can occur.
If your concern has not been resolved to
pour satisfaction,
the following steps should be taken:
STEP ONE -- Discuss your concern with a member of dcaler
management. Normally, concerns can be quickly resolved at that level. If
the matter has already been reviewed
with the Sales, Service, or Parts
Manager, contact
the owner of the dealer or the General Manager.
STEP TWO -- If after contacting a member of dealer management, it
appears your concern cannot bcresolved by the dealer without further
help, contact
the Cadillac Consumer Relations Center 24 hours a day by
calling 1-800-458-8006. In Canada, contact GM of Canada Customer
Assistance Center
in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777.
In Puerto Rico, call 1-800-496-9992
(English)
or 1-800-496-9993 (Spanish). In the U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact GM North American
Export
Sales in Canada by calling 1-905-644-4112.
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