
Downloaded from www.Manualslib.com manuals search engine Speedometer and Odometer 1
Your speedometer lcts vou see vour speed it7 both miles per hour (mph) 1
and kilometers per houi (krnihj. Your odometer shows how far your
vehicle has been driven, in either miles (used in the United States) or
kilometers
(used in Canada).
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You may wonder what happens if a car has to have a new odometcr
installed.
The new onc will read the correct mileage. This is because your
car's computer has stored the mileage in memory.
English/Metric Button
This button is located on the Drivcr Information Center (DIC). You can '
c go back and forth from English (miles) to metric (kilometers) by pressing
this button.
The same button also makes other readings (like temperature, f~~el and
odometer) go between English and metric.
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Trip Odometer
This button is located on the Driver Information Center (DIC). You can
tell
how far vou've gone since you last set it back to zero. To reset, prcss
and
hold thi button until zeros appear.
If your vehicle is domestic, thc trip odometer will return to zero after
999.9 miles (1 609 km). If your vehicle is Canadian, the trip odomcter will
return to zero after 1 999.9 km (1,242 miles). c

Downloaded from www.Manualslib.com manuals search engine Oil Life Indicator
This feature lets you know when to change your engine oil. It's based
upon the engine oil temperatures and your driving patterns.
To see the display press the INFORMATION button several times until
XX OIL LIFE LEFT appears.
You'll see
how much
oil life you have left as
a percentage. So? if you
see
95 OIL LIFE
LEFT, for example.
that means that the way
you're driving your car,
95% of your current oil
life is still left.
The Oil Life Indicator may say to change the oil SOOII~I- than your
maintenance schedule. This
can happen if driving conditions, such as
short trips in cold weather, cause shorter oil life. Always keep a written
record
of the mileage and date wl~en you last changed your oil. For moro
information
on when to change your oil. see the Cadillac Maintenxw
Schedule Booklet.
If you see CHANGE OIL SOON, it means that you have less than iWk 01
your oil life left and you should consider changing your engine oil.
If you see CHANGE ENGINE OIL, it means the oil life is gone and you
should change the oil right away (certainly within 200 more miles [320 km]).
The system should indicate to change the oil between 3,000 miles
(5 000 km) and 7,500 miles (12 500 km), but it may even indicate to
change it before 3,000 miles under very severe conditions. It all depends
on your driving patterns. If it's been 7,500 miles (12 500 km), it indicates
to change the oil.
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Downloaded from www.Manualslib.com manuals search engine What Will Roadside Service Cost You ? ? ?
There is no cost to call the toll-free Roadside Service number. Many
times Roadside Advisors can assist you over the phone.
There is no cost for Roadside Service if the repair is under warranty or the
provided service is one of the covered Emergency Road Services.
If a dealership Service Technician travels toyour location, and the spair is
not covered under warran@, there is a nominal service fee to cover the
technician’s travel
to and fromyour location. Labor is charged at one and
one half times the Cadillac dealership retail labor rate, with a 30 minute
minimum. There is also a charge for any parts used and a mileage fee if the
technician travels beyond
30 miles,
How Do You Pay For Roadside Service . 373 e .
Payment is due at the time services are performed if it is determined they
are non-warranty related. Payment may be made by cash, personal check
or any major credit card honored
by the participating Cadillac dealership,
tow service or locksmith.
In some instances where warranty determiflation cannot be made, the
charges must still be paid. Retain the bill and submit it to an authorized
Cadiliac dealership Service Department
for review. If the repair is
determined to be covered b; warranty the dealer will expedite
reimbursement directly
to you,
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Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information available to
L give the Customer Assistance Representative:
Your name, address, home
and business telephone numbers
Vehicle Identification Number
(This is available from the vehicle
registration or title, or the plate
at the left top of the instrument panel
and visible through the windshield.)
Dealer name
and location
Vehicle delivery datu and prcsent mileage
Nature
of concern
We encourage
you to call the toll-free number listed previously in order to
give your inquiry prompt attention. However, if you wish to write
Cadillac, write to:
Cadillac Consumer Relations
Center
Cadillac Motor Car Division
30009 Van Dyke
PO. Box 9025
Warren, MI 48090-9025
Refer to your Warranty and Owner Assistance Information booklet for
addresses
of Canadian and GM Overseas offices.
When contacting
Cadillac, please retnember that your concern will likely
be resolved in the dealership, using the dealer's facilities, equipment and
personnel. That is why we suggest you follow Step One first if you have a
concern.
ASSISTmCE FOR THE
SPEECH (
To assist customers who have hearing difficulties, Cadillac has installed
special TDD (Telecommunication Devices for the Deaf) equipment
at its
Customer Assistance Center.
Any hearing or speech impaired customer
who has access to a TDD or a conventional teletypewriter (TTY) can
communicate
with C;tdillac by dialing: 1-800-TDD-CMCC. (TDD 11se1-s in
Canada can dial Z -800-263-3830.)
CI
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Downloaded from www.Manualslib.com manuals search engine c
TICIPA IN AU
L I UTE
SOLUTION PROG *
'I'This program may not be available in all states, depending on state law.
Canadian owners refer to your Warranty and Owner Assistance
Information booklet. General Motors reserves the right to change
eligibility limitations andior to discontinue
its participation in this
program.
Both Cadillac and
our Cadillac dealer are committed to making sure you
are completely satkfied
with your new vehicle. Our experience has shown
that,
if a situation arises where vou feel your concern has not beell
adequately addressed, the Custbmer Satisfaction Procedure describe\
d
earlier
in this section is vely successful.
There may
be instances where an impartial third-party can assist in
arriving at a solution to a disagreement regarding vehicle repairs or
interpretation
of the New Vehicle Limited Warranty. To assist in resolving
these disagreements, Cadillac voluntarily participates
in BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system to settle disputes
between customers and
automobile manufacturers. This program is available free of charge to
customers
who currently own or lease a GM vehicle.
If you are not satisfied after folIo\ving the Customer Satisfaction
Procedure,
you may contact the BBB using the toll-free telephone
number,
or write them at the following address:
BBB
AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name and address, your
Vehicle Identification Number
(VIN), and a statement of the nature of
your complaint. Eligibility is limited by vehicle age and mileage, and other
factors.
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