1994 CHEVROLET TRACKER Owners Manual

Maintenance Schedule
Section E: Maintenance Record (cont.)
DATE
. . ,232
ODOMETER READING I SERVICED BY 1 MAINTENANCE PERFORMED
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Here you will find out how to
contact ChevroletlGeo
if you
need assistance. This part also
tells you how to obtain service publications and how to report
any safety defects.
Part 8
Customer Assistance Information
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . , . . . 234
Customer Assistance tor
the Hearing or Speech Impaired . . . . . . . . . . . . . . , . . 234
GM Participation in BBB AUTO LINE - Alternative
Dispute Resolution Program
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Reporting
Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Chevrolet/Geo Roadside Assistance Program
. . , . . . , . . . . . . . . . . . . . . . . . . . . 237
Canadian Roadside Assistance
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Courtesy Transportation
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Service Publications.
. . .. .......................................... 238
233 .I
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Customer Assistance Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important
to your dealer and
Chevrolet/Geo. Normally, any concern
with the sales transaction or the operation
of your vehicle
will be resolved by your
dealer’s Sales or Service Departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur.
If your
concern has not been resolved to your
satisfaction, the following steps should
be taken:
STEP ONE: Discuss your concern with
a member of dealership management.
Normally, concerns can be quickly
resolved at that level.
If the matter has
already been reviewed
with the Sales,
Service, or Parts Manager, contact the
owner
of the dealership or the General
Manager.
STEP TWO: If after contacting a
member of dealership management,
it
appears your concern cannot be resolved
by the dealership without further help,
contact the ChevroletEeo Customer
Assistance Center by calling
1-800-222- 1020.
In Canada, contact GM
of Canada Customer Assistance Center
in Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In
Puerto Rico or U.S. Virgin Islands. call
1-809-763- I3 IS.
In all other overseas
locations,, contact
GM North American
Export
Salcs in Canada by calling
For prompt assistance. please have the
following information available
to give
the Customer Assistance Representative:
0 Your name. address. home and
business telephone numbers
1-905-644-4 I 12.
0 Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate
at the left top of
the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present
mileage
Nature of concern
We encourage you
to call the toll-free
number listed previously in order to give
your
inquiry prompt attention. However.
if you wish to write Chevrolet/Geo, write
to:
Chevrolet/Geo
Customer Assistance Center
P.O. Box 7047
Troy,
MI 48007-7047
Refer to your Warranty and Owner
Assistance Information booklet for
addresses of Canadian and GM Overseas
offices.
When contacting Chevrolet/Geo, please
remember that your concern
will likely
be resolved
in the dealership, using the
dealership’s fxilities, equipment and
personnel. That is
why we suggest you
follow Step One first if you have a
concern.
Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing
difficulties, Chevrolet/Geo has installed
special TDD (Telecommunication
Devices for the Deaf) equipment at its
Customer Assistance Center.
Any hearing
or speech impaired customer who
has
access to a TDD or a conventional
teletypewriter (TTY) can communicate
with Chevrolet by dialing:
1 -800-TDD-CHEV ( 1-800-833-2438).
(TDD users
in Canada can dial
I-800-263-3830.}
. . .234
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1 GM Participation in
Alternative Dispute Resolution Program
*
BBB AUTO LINE =
Both Chevrolet/Geo and your
Chevrolet/Geo dealer are committed to
making sure you are completely satisfied
with your new vehicle. Our experience
has shown that, if a situation arises where
you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure described earlier in
this section is very successful.
There may be instances where an
impartial third-party can assist in arriving
at a solution to a disagreement regarding
vehicle repairs or interpretation of the
New Vehicle Limited Warranty.
To assist
in resolving these disagreements
Chevrolet/Geo voluntarily participates in BBB AUTO LINE.
BBB AUTO LINE is an out-of-court
program administered by the Better
Business Bureau system to settle disputes
between customers and automobile
manufacturers.
This program is available
free of charge to customers who currently
own or lease a GM vehicle. If
you are not satisfied after following the
Customer Satisfaction Procedure, you
may contact
the BBB using the toll-free
telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
Telephone: 1-800-955-5 100
To file a claim, you will be asked to
provide your name and address, your
vehicle identification number (VIN), and
a statement of the nature of your
complaint. Eligibility is limited by vehicle
age and mileage, and other factors.
We prefer you utilize the Customer
Satisfaction Procedure before you resort
to AUTO LINE, but you may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an
intermediary between you and
Chevrolet/Geo. If this mediation
is
unsuccessful, an informal hearing will be
scheduled where eligible customers may
present their case to an impartial
third-party arbitrator. The arbitrator
will make a decision which
you may accept or reject. If you accept
the decision, GM will be bound by that
decision. The entire dispute resolution
procedure should ordinarily take about
forty days from the time you file a claim
until a decision is made.
Some state laws may require you to use
this program before filing a claim with a
state-run arbitration program or in the
courts. For further information, contact
the BBB at 1-800-955-5100 or the
Chevrolet/Geo Customer Assistance
Center at 1-800-222- 1020.
*This program may not be available in
all states, depending on state law.
Canadian owners refer to your
Warranty and Owner Assistance
information booklet. General Motors
reserves the right to change eligibility
limitations and/or to discontinue its
participation in this program.
235. . .
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Customer Assistance Information
Reporting Safety
Defects to the United States Government
If you believe that your vehicle has a
defect which could cause a crash or could
cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA),
in addition to notifying
General Motors.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that
a safety defect exists in a group of
vehicles.
it may order a recall and remedy
campaign. However, NHTSA cannot
become involved
in individual problems
between you, your dealer, or General
Motors.
To contact
NHTSA, you may either call
the Auto Safety Hotline toll-free
at
1-800-424-9393 (or 366-01 23 in the
Washington, D.C. area) or write to:
NHTSA
U.S. Department of Transportation
Washington,
D.C. 20590
You can
also obtain other information
about motor vehicle
safety from the
Hotline.
Reporting Safety
Defects to the Canadian Government
If you live in Canada, and you believe
that your vehicle has
a safety defect. you
should immediately notify Transport
Canada,
in addition to notifying General
Motors
of Canada Limited. You may
write
to:
Transport Canada
Box 8880
Ottawa, Ontario
K I G 332
Reporting Safety
Defects
to General
Motors
In addition to notifying NHTSA (or
Transport Canada)
in a situation like this,
we certainly hope you’ll notify
us. Please
:all us at 1-800-222- 1020, or write:
Chevrolet/Geo
Customer Assistance Center
P.O. Box 7047
Troy, MI 48007-7047
In Canada, please call us at
1-800-263-3777 (English) or
1-800-263-7854(French).
Or, write:
General Motors
of Canada Limited
Customer Assistance Center 1908 Colonel Sam Drive
Oshawa, Ontario
L I H 8P7
. . .236
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w Chevrolet/Geo
Roadside Assistance
Program
To enhance Chevrolet/Geo's strong
commitment to customer satisfaction,
Chevrolet/Geo is excited to provide the
services of the Chevrolet/Geo Roadside
Assistance Center.
Roadside Assistance is available 24 hours
a day,
365 days a year, by calling
This toll-free number will provide you
over-the-phone roadside assistance with
minor mechanical problems. If your
problem cannot be resolved over the
phone,
our advisors have access to a
nationwide network
of dealer
1 -800-CHEV USA (1 -800-243-8872). recommended service
providers. The
following services are available:
0 Towing
0 Locksmith
0 Tire Repair
0 Rental car or taxi
0 Additional services as necessary
The Roadside Assistance Center uses
companies that will provide you with
quality and priority service. When
roadside services are required, our advisors will explain any payment
obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling,
please have the following available to
give to the advisor:
0 Vehicle Identification Number
0 License plate number
Vehicle color
0 Vehicle location
0 Telephone number where you can be
0 Vehicle mileage
0 Description of problem
reached
Canadian Roadside
Assistance
Vehicles purchased in CANADA have an
extensive ROADSIDE ASSISTANCE
Program accessible from anywhere in
Canada or the U.S.A. Please refer to the
separate brochure provided by the dealer
or call 1-800-268-6800 for emergency
services.
w Courtesy Transportation
Chevrolet/Geo offers Courtesy
Transportation for customers needing
warranty service. Courtesy Transportation
will be offered in conjunction with the
coverage provided by the BUMPER TO
BUMPER New Vehicle Limited Warranty
to retail and retail lease purchasers of
1994 ChevroletlGeo passenger cars and
light-duty trucks.
Courtesy Transportation includes:
0 One-way SHUTTLE RIDE for any
warranty repair completed during the
same day.
0 Up to $30 maximum daily VEHICLE
RENTAL allowance for any overnight
warranty repair up
to 5 days.
OR
237.. .
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Cu.stomer Assistance Information
0 Up to $30 maximum daily CAB,
BUS, or OTHER public transportation
allowance
in lieu of rental for any
overnight warranty repair up to
5 days.
OR
0 Up to $10 daily FUEL allowance for
rides provided by another person (i.e.,
friend, neighbor, etc.) in lieu
of rental
or other public transportation for
any overnight warranty repair up to
5 days.
Note: All Courtesy Transportation
arrangements
will be administered by
your ChevroletIGeo dealership service
management.
Claim amounts should
reflect all actual costs.
0 ChevroletlGeo Courtesy
Transportation is not
part of the
BUMPER TO
BUMPER New Vehicle
Limited Warranty. Chevrolet‘Geo
reserves the right to make any
changes or discontinue Courtesy
Transportation at any
time without
notification.
For additional program details, contact
your ChevroletlGeo dealer.
In Canada, please consult your GM
Dealer for information on courtesy
transportation.
. . .238
Service Publications
[nformation on how to obtain Product
Service Publications (PSP’s) and Indexes
3s described below is applicable only in
$e
fifty U.S. states (and the District of
Columbia) and only for cars and light
trucks with GVWR less than 10,000
pounds
(4 536 kg).
[n Canada, information pertaining to
Product Service Bulletins and Indexes
can be .obtained by writing to:
General Motors of Canada Limited
Service Publications Department
1908 Colonel Sam Dr.
Oshawa, Ontario L1H 8W
Chevrolet/Geo regularly sends its
dealers useful service bulletins about
ChevroletlGeo products. ChevroletlGeo
monitors product performance
in the
field. We then prepare bulletins for
servicing our products better. Now, you
can get these bulletins too.
Bulletins cover various subjects. Some
pertain to the proper use and care
of your
vehicle. Some describe costly repairs.
Others describe inexpensive repairs
which, if done on time with the latest
parts, may avoid future costly repairs.
Some bulletins tell a technician how
to
:epair a new or unexpected condition.
3thers describe a quicker way to fix your
vehicle. They can help a technician
service your vehicle better.
Most bulletins apply to conditions
affecting a small number of cars or trucks.
Your Chevrolet/Geo dealer or
a qualified
technician may have to determine if a
specific bulletin applies
to your vehicle.
[ndividual PSP’s
If you don’t want to buy all the PSP’s
issued by ChevroletlGeo for all car
or
truck models in the model year, you can
buy individual PSP’s, such as those which
may pertain
to a particular model. To do
this, you will first need to see our
index of PSP’s. It provides
a variety of
information. Here’s what you’ll find in
the index and how you can get one:
What You’ll Find in the Index:
0 A list of all PSP’s published by
ChevroletlGeo in
a model year (1 990
or later). PSP’s covering all models
of ChevroletlGeo cars or light trucks
(less than
10,000 pounds (4 536 kg)
GVWR) are listed in the same index.
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0 Ordering information so you can buy
the specific PSP’s you may want.
0 Price information for the PSP’s y~p
may want to buy.
How You Can Get an Index:
Indexes are published periodically. Most
of the PSP’s which could potentially
apply to the most recent Chevrolet/Geo
models will be listed in the most recent
publication for that model year. pis
means you may want to wait until the end
of the model year before ordering an
index, if you are interested in buying
PSP’s pertaining to a current model year
car or truck.
Some PSP’s pertaining to a particular
model year vehicle may be published in
later years, and these would be listed in
the later year’s index. When you order an
index for a model year that is not over
yet, we’ll send you
the most recently
published issue. Check the ordering form
for indexes for earlier model years.
Cut out the ordering form, fill
it out, and
mail it in. We will then see to ii that an
index is mailed to you. There
is no charge
for indexes for the 1990- 1994 model
years.
Toll-Free Telephone Number
If you want an additional ordering form
for an index, just call toll-free and we’ll
be happy to send you one. Automated
recording equipment will take your name
and mailing address. The number to call
is 1-800-55 1-4 123.
A VERY IMPORTANT REMINDER:
These PSP’s are meant for technicians.
They are not meant for the
“do-it-yourselfer.” Technicians have the
squipment, tools, safety instructions, and
know-how to do a job quickly and safely.
Chevrolet/Geo Service Publications
You can get these by using the order
form.
239. . .
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