1993 CHEVROLET CAMARO service

L -1
Here you will find out how to
contact Chevrolet
if you need
assistance. This part also tells you
how to obtain service publications
and how to report any safety
defects.
Part 8
Customer Assistance Information
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 14
GM Participation in Better Business Bureau Mediation/Arbritration Program . . . . 316
Reporting Safety Defects to the United States Government
. . . . . . . . . . . . . . . . . . 3 18
Reporting Safety Defects
to the Canadian Government . . . . . . . . . . . . . . . . . . . . . 3 18
Reporting Safety Defects to General Motors
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 19
Chevrolet Roadside Assistance
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 19
Service Publications.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
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Customer Assistance Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and Chevrolet.
Normally, any concerns
with the sales
transaction or the operation
of your
vehicle
will be resolved by your dealer’s
Sales or Service Departments.
Sometimes, however, despite
the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should be
taken:
STEP ONE: Discuss your concern with a
member of dealership management.
Complaints can often be quickly resolved
at that level. If the matter has already
been reviewed
with the Sales, Service, or
Parts Manager, contact the owner
of the
dealership or the General Manager.
STEP TWO: If after contacting a
member
of Dealership Management, it
appears your concern cannot be resolved
by the dealership without further help,
contact the Chevrolet Customer
Assistance Center by calling
1-800-222- 1020. In Canada, contact
GM of Canada Customer Assistance
Center in Oshawa by calling
1-800-263-3777 (English) or
1-800-263-7854 (French). In Mexico, call
(525) 254-3777. In
Puerto Rico or
U.S. Virgin Islands, call 1-809-763- 13 15.
In all other overseas locations, contact
GM International Export Sales in
Canada by calling 1-4 16-644-4 1 12.
For prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
Your name, address, telephone
number
Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate attached to the left
top of
the instrument panel and visible
through the windshield.)
Dealership name and location
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Reporting Safety
Defects to General
Motors
In addition to notifying NHTSA (or
Transport Canada)
in a situation like this,
we certainly hope you’ll notify us. Please
call us at 1-800-222- 1020
, or write:
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, MI 48007-7047
In Canada, please call us at
1-800-263-3777 (English) or
1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario LlH
8P7
\‘r
Chevrolet Roadside
Assistance
To enhance Chevrolet’s strong
commitment to customer satisfaction,
Chevrolet is excited to announce the
establishment of the Chevrolet Roadside
Assistance Center. As the owner of
a
1993 Chevrolet, membership in Roadside
Assistance is free.
Roadside Assistance
is available 24 hours
a day,
365 days a year, by calling
1 -800-CHEV USA (1 -800-243-8872).
This toll-free number
will provide you
over-the-phone roadside assistance
with
minor mechanical problems. If your
problem cannot be resolved over the
phone, our advisors have access to
a
nationwide network of dealer
recommended service providers. The
following services are available:
0 Towing
0 Locksmith
0 Tire Repair
Glass Replacement
0 Rental car or taxi
Additional services as necessary
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Customer Assistance Information
The Roadside Assistance Center uses
companies that
will provide you with
quality and priority service. When
roadside services are required, our
advisors
will explain any payment
obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling,
please have the following available to
give to the advisor:
0 Vehicle Identification Number
0 License plate number
0 Vehicle color
320
0 Vehicle location
Telephone number where you can be
0 Vehicle mileage
0 Description of problem
Please refer
to the Roadside Assistance
brochure inside your portfolio for
full
program details.
In Canada, call 1-800-268-6800 for
details on Roadside Assistance.
reached
Servzce Publications
Information on how to obtain Product
Service Publications and Indexes as
described below
is applicable only in the
fifty U.S. states (and the District of
Columbia) and only for cars and light
trucks
with GVWR less than 10,000
pounds (4 536 kg).
In Canada, information pertaining to
Product Service Bulletins and Indexes can
be obtained by writing
to:
General Motors of Canada Limited
Service Publications Department
1908 Colonel Sam Dr.
Oshawa, Ontario
LlH 8P7
Chevrolet regularly sends its dealers
useful service bulletins about Chevrolet
products. Chevrolet monitors product
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performance in the field. We then prepare
bulletins for servicing our products better.
Now, you can get these bulletins too.
Bulletins cover various subjects. Some
pertain to the proper use and care of your
vehicle. Some describe costly repairs.
Others describe inexpensive repairs
which,
if done on time with the latest
parts, may avoid future costly repairs.
Some bulletins tell a technician how to
repair a new
or unexpected condition.
Others describe a quicker way to
fix your
vehicle. They can help a technician
service your vehicle better.
Most bulletins apply to conditions
affecting a small number
of cars or trucks
I
Your Chevrolet dealer or a qualified
technician may have to determine
if a
specific bulletin applies to your vehicle.
Individual PSP’s
If you don’t want to buy all the PSP’s
issued by Chevrolet for all car or truck
models
in the model year, you can buy
individual
PSP’s, such as those which
may pertain to a particular model.
To do
this, you will first need to see our index
of
PSP’s. It provides a variety of
information. Here’s what you’ll find
in
the index and how you can get one:
What You’ll Find in the Index:
0 A list of all PSP’s published by
Chevrolet
in a model year (1989 or
later).
PSP’s covering all models of
Chevrolet cars or light trucks (less
than
10,000 pounds (4 536 kg)
GVWR) are listed in the same index.
0 Ordering information so you can buy
the specific
PSP’s you may want.
0 Price information for the PSP’s you
may want to buy.
How You Can Get an Index:
Indexes are published periodically. Most
of the PSP’s which could potentially
apply to the most recent Chevrolet model:
j,
321 -
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Customer Assistance Information
9 9 - 322
will be listed in the most recent
publication for that model year. This
means you may want to wait
until the end
of the model year before ordering an
index,
if you are interested in buying
PSP’s pertaining to a current model year
car or truck.
Some
PSP’s pertaining to a particular
model year vehicle may be published
in
later years, and these would be listed in
the later year’s index. When you order an
index for
a model year that is not over
yet, we’ll send you the most recently
published issue. Check the ordering form
for indexes for earlier model years. Cut out
the ordering form,
fill it out, and
mail
it in. We will then see to it that an
index is mailed to you. There
is no charge
for indexes
for the 1989- 1993 model
years.
Toll-Free Telephone Number
If you want an additional ordering form
for an index,
just call toll-free and we’ll
be happy to send you one. Automated
recording equipment
will take your name
and mailing address. The number to call
is 1-800-55
1-4 123.
A VERY IMPORTANT REMINDER:
These PSP’s are meant for technicians.
They are not meant for the
“do-it-yourselfer.” Technicians have the
equipment, tools, safety instructions, and
know-how to do a job quickly and safely.
Chevrolet Service Publications
You can get these by using the order
form:
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1993 CHEVROLET SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of pur vehicle can be purchased by filling out the Service Publications Order Form
in this book and mailing it with your check, money order or credit card information to Helm, Incorporated (address listed below).
CURRENT PUBLICATIONS FOR 1993 CHEVROLET CAMARO
PRODUCT SERVICE PUBLICATIONS
Product Service Publications (PSP’s), are bulletins, letters \
and articles
published for trained dealer service personnel. See Service Publica-
tions listed previously in this section.
A cumulative index is published quarterly during the current model
year. The indexes list all PSP’s published by Chevrolet in the model year.
PSP Index and Summaries
Year Form Number Price
1992 PSPI-92 ............................... Free
1991 PSPI-91
................................ Free
1990 PSPI-90
............................... Free
1989 PSPI-89
............................... Free
NOTE: Form Numbers for individual Product Service Publications may
be found in the PSP Index. Prices are $4.00 for the first PSP and $2.00
for each additional PSP on the same order.
PSP Bound Bulletin Book (Complete Year Bulletins)
Year Description Form Number Price
1991 All PSP’S .................... PSP-91-4 40.00
1990
All PSP’S .................... PSP-90-4 40.00
For subscription information call Helm, Incorporated. SERVICE
MANUALS
Service Manuals have the diagnosis, repair and overhaul informat\
ion
on engines, transmission, axle, suspension, brakes, electrical, s\
teer-
ing, body, etc.
Model Form Number Price
1993 Chevrolet Camaro
............. ST-368-93 $43.00
‘Please specify special body or engine types on order form. Write
information in the Form Number column. For example: Turbo,
Convertible.
OWNER’S INFORMATION
Owner publications are written directly for owners and intended \
to pro-
vide basic operational information about the vehicle. The Owner’\
s Manual includes the Maintenance Schedule for all models.
1993 Chevrolet Camaro Owner’s Manual
In Portfolio:
Includes Portfolio, Owner’s Manual and Warranty Booklet.
1993 Chevrolet Camaro In-Portfolio
..... .lo201494 $15.00
Without Portfolio: Includes Owner’s Manual.
1993 Chevrolet Camaro Without Portfolio. .lo193571 $11.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past model C\
hevrolet
vehicles. To request an order form, please specify year and model
name
of vehicle.
Address all inquiries to: HELM, INCORPORATED
PO. Box 07130
Detroit, MI 48207
Credit Card Orders ONLY: 1-800-782-4356
For information and inquiries call: (313) 883-1430
323 9 9
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Index
Adding Coolant .............. 240
Add-on Electrical Equipment
.... 275
AirBags
...................... 25
How the System Works
........ 27
Servicing Your Chevrolet with
the System
................ 30
System Light
................ 26
Air Cleaner
................... 230
Air Conditioner Controls
......... 11 2
Air Control Knob
............... 110
Air Filter Replacement
.......... 231
Alignment and Tire Balance.
Wheel
..................... 262
Aluminum Wheels
............. 271
AM ......................... 127 AM/FM Stereo
With Cassette Tape Player
...... 1 17
With Compact Disc Player.
Delco-Base@ ............. 12 1
AM Stereo ................... 128
Antenna. Fixed Mast
........... 129
Anti-lock Brakes (ABS)
......... 143
System Warning Light
........ 101
To Use
.................... 144
Appearance Care
.............. 265
Appearance Care and Maintenance Materials
........ 274
Appearance Care. Service and
.... 217
Ashtray and Lighter
............. 94
Ashtray. Front
................. 94
Audio Systems
................. 11 5
Audio Systems. Comfort Controls and
................ 109 Automatic Transmission
......... 62
Automatic Transmission Fluid
.... 233
Axle. Limited-Slip Rear
.......... 70
Axle. Rear
................... 237
Backing Up (with a Trailer)
..... 178
Balance. Wheel Alignment
and Tire
................... 262
Battery
...................... 246
Beams. High
.................. 154
Before Leaving on a Long Trip
... 163
Belt. Lap-Shoulder
.............. 21
Better Business Bureau MediatiodArbitration Program
GM Participation
in ........ 316
Bi-Level Heating
............... 111
Blizzard. If You’re Caught in a ... 172
Box. Glove .................... 92
329 . .
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