1993 CADILLAC SEVILLE phone

Downloaded from www.Manualslib.com manuals search engine GM PARTICIPATION IN BETTER BUSINESS BUREAU
MEDIATION/ARBITRATION PROGRAM*
Our experience has shown that the Customer Satisfaction Procedure de\
scribed earlier in
this section has been very successful in achieving customer satisfaction. If you have
discussed a concern with your Dealership management and have not
been able to
resolve it, let us know. Questions and concerns are resolved most ef€iciently if you
telephone or write directly to our offices as described. However, if you have not been
substantially satisfied, Cadillac wants you
to be aware of GM's voluntary participation
in ano-charge mediation/arbitration program called
BBB AUTO LINE. This program
is administered
by the Council of Better Business Bureaus through local Better Business
Bureaus.
It can resolve individual disputes involving vehicle repairs and the
interpretation of your New Vehicle Limited Warranty.
We prefer that you not resort
to BBB AUTO LINE until after a final decision is made
under the Customer Satisfaction Procedure. However, you may file a claim at any time
by contacting your local Better Business Bureau (BBB) or calling the following 24 hour
toll-Free number to
obtain the telephone number of your nearest BBB office:
1 -800-955-5 100. For further information about filling a claim, you may also wr\
ite to:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, Virginia 22203
In order to file a claim, you will have to provide your name and address, the vehicle
identification number (VIN) of your vehicle, and a statement of the nature of your
complaint.
BBB staff may try to help resolve your dispute through mediation. If
mediation is not successful, or if you do not wish to participate in mediation, eligible
customers may present their case
to an impartial third party arbitrator at an informal
hearing. The arbitrator will render a decision in your case, which
you may accept or
reject.
If you accept a valid arbitrator decision, Cadillac will be bound by that decision
The entire dispute settlement process should ordinarily take about40 days from the time
you file your complain1 IO thc time a decision is rendered (or 47 days if you did not first
cont;w'l )our Jcdlcrshlp or Cd~llx).
U'r C~LCCWI~~C )t)u 11) uw ltrrs p~~gr,uII Murc or instcad of resorting to the courts. We
k.1tr.b c rl (Jffr'ls uilrgrs wc.r ccjurts In nwsl Jurisdictions because it is fast, free of
L huge. unl lr~ttvnrrl (hw >crs uc rrt~ usudly pcsenr, although you may retain one at
)~JLU rtjwnw If )rw ktNR)\C) Arhuh)rs mahu decisions based on he principles of
rrlnlcss ad cqult) '17rc.y rlru 1101 rcquird to duplicate the functions of courts by strictly
appl> In$ stdw or fcdcrd hw. If you wish to go to court however, we do not require that
you first Cilc a claim with RRR AUTO LINE ** unless state law provides otherwise.
Whatever your prcfcrcnce may be, remember that if you are unhappy with the results of
RRR AUTO LINE, you can still go to court because an arbitrator's decision is binding
on Cadillac but
not on you unless you accept it.
5

Downloaded from www.Manualslib.com manuals search engine What You’ll find in the Index:
+ A list of all PSPs published by Cadillac in a model year (1990 or later). PSPs
covering all models of Cadillac cars are listed in the same index. I-
+ ordering information so you can buy the specific PSPs you may want.
+ Price information for PSPs you may want to buy.
How You Can Get an Index:
Indexes are published periodically. Most of the PSPs which could potentially apply to
the most recent Cadillac models will by listed in the last qu\
arterly publication for that
model year. This means you
may want to wait until the end of the model year before
ordering an index, if you are interested in buying
PSPs pertaining to a current model year
vehicle.
Some
PSPs pertaining to a particular model year vehicle may be published on later
years, and these would
be listed in the later year’s index. When you order an index for a
model year that is not over yet, we’ll send you the most \
recently published quarterly
issue. You can specify an index for
an earlier model year, but not before 1990.
Cut out the order form, fill it out, and mail it. We will see to it that an index is mailed to
you. There is no charge for indexes for the 1990-1993 model years.
Toll-Free Telephone Number
If you want an additional ordering form for an index or a subscription, just call toll-fiee
and we’ll be happy to send you one. Automated recording equipment will take your
name and mailing address. The number to call is
1-800-551-4123.
Copies at Participating Dealers
Copies of Indexes and individual PSPs are at your Cadillac dealership. You can ask to
see them.
A VERY IMPORTANT REMINDER: These PSPs are meant for technicians. They are
not meant
for the ‘da-it-yourselfer’. Technicians have the equipment, tool\
s, safety
instructions, and
training to do a job quickly and safely.
Cadillac reserves the right to change these procedures without \
notice after November,
1991.
Cadillac Owner’s Manuals and Service Publications
You can get these by using the order form. Additionally, past model Owner’s Manuals
and Service Information Manuals are available for a minimum of ten model years and
frequently much longer. Credit card orders may
be placed using the toll-free number
1-800-782-4356. High quality copies of out of print older model manuals ar available,
also.
You may receive a free listing of either by using the order form.
8

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NOTE: Please fill in order form and MAJL TO:
Cadillac Service Publications
Post Office Box 07130, Detroit, Michigan 48207
ORDER TOLL FREE: 1-800-782-4356
(NOTE: For Credit Card Holder Orders Only)
Monday-Friday 8:30 A.M. -6:OO P.M. EST
*Minimum Credit Card Order S 10.00 If further information is needed, write to the address shown above or call (313) 883-1430. Material
cannot be returned for credit without receiving advance authorization wlthln 14 days of deltvery.
On returns, a re-stocking fee may be apphed agamst the origmal order.
,: Prtces are SUbJeCt to change withoul nolice and withoul lncurtin obligation
GRAND TOTAL postal service. Orders will be mailed within 10 days of receipt. Please allow adequate lime for
. add 4% sales tax first Product Service Publication COSS $3.00; each additional PSP costs $1.00. Michlgan Purchasers
appropriate bullelin numbers. These numbers may be found in the PSP Index. Your
TOTAL MATERIAL Orders lor Individual Product Servrce Publications cannot be lilietwithout the
Handlrng Charge
$3.50
to whose attention the shipment should be sent. For purchases outside U.S.A. please write to the above NOTE: Dealers and Companies please provide dealer or company name, and also the name of the person
address for quotation.
(CUSTOMER NAME) (ATTENTION)
(STREET ADDRESS-NO P
0 BOX NUMBERS) (APT NO)
(CITY) (STATE) (ZIP CODE)
DAYTIME TEiEPHONE NO. CODE
0 Check or Money Order payable to Helm, Inc. (USA funds only - do not send cash.)
0 Mastercard VISA
Account
ml ml Number: Expiration
[I Check here 11 your blltlng address IS dtllerent Oate mo/yr: from your Shippmg address shown
(CUSTOMER SIGNATURE)

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Carbon Monoxide In Exhaust ........................ 211
Cassette Tape Player. Care Of Your ................... 163
Cassette Tape Systems .............................. 158
CB Radio. Adding A ............................. 155. 326
Cellular Telephone. Adding A ..................... 155. 326
Center Console ..................................... 73
Central Door Unlocking System ....................... 68
Chains. Tire ....................................... 314
Change The Oil. When To ........................... 275
Changing A Flat Tire ............................... 250
Charge. Battery. No Warning Light .................... 131
Chassis Lubrication ................. See Maint . Book. p.18
Checking The Brake Fluid
................................. 292
The Engine Oil Level ............................ 270
The Power Steering Fluid ......................... 287
The Transaxle Fluid .............................. 278
Things Under The Hood .......................... 267
Your Restraint Systems ............................ 61
Your Safety Belt Systems ........................... 61
Checks. Service Station ............... See Maint . Book. p.8
Chemical Paint Spotting
............................. 323
Child Restraint. Securing ............................. 47
Child Restraints ..................................... 46
Children And Safety Belts ............................ 43
Cigarette Lighter ................................... 122
Circuit Breakers ................................... 327
City Driving ....................................... 198
Cleaner. Air ....................................... 277
Cleaning
Aluminum Wheels
............................... 322
Fabric .......................................... 317
Glass .......................................... 320
Virql or 1.c.11hcr ................................. 319
I hi lndc ()I jtur ('ddI.~c ....................... 316
I tih 1'1 .u . r . 1rr1c IULL ...................... 164
I tlL. I iltfcl th ds ( )I )tu11 ( .......................... 323
I hc i+ wd4wld . rrrd M qwc Dladcs .................. 320
Nc.~lllcr rtp ................................... 322
('loch . Scltlng 1 hc .................................. 162
('limatc ('onlrc.1 . Electronic .......................... 147
~Ioscd-11~ H.ICCS. Don't Idle In ........................ 96
CO In Your Exhaust .............................. 95. 211
Cautions. Safety ...................................... 1
5.11L.1) Ikll .............................. 319
I hL ( )141\,c ~IL. ( )t jthidl (.,IL!III.Ic ..................... 321
I hi I4 ai? Ill I tlL iil\ll UlllL Ill l'.lll r.1 ................... 319
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Downloaded from www.Manualslib.com manuals search engine Mirrors. Front Seat Vanity ........................... 117
Mirrors. Inside Daymight Rearview ................... 115
Mirrors. Outside ................................... 118
Mist. Driving In .................................... 196
Mobile Telephone. Adding A ...................... 155. 326
Mountain Driving .................................. 203
MTBE In Gasoline ................................. 263
Mud. If You’re Stuck In ............................. 260
N
“N” (Neutral) Gear Position .......................... 86
New Vehicle “Break-In” .............................. 79
Night. Driving At ................................... 190
Night Vision ....................................... 191
Notices About Damage ................................ 2
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Occupant Restraint .................................. 10
Octane Required For Your Car ....................... 262
Odometer ......................................... 127
Odometer And Speedometer ......................... 125
Odometer. Trip .................................... 126
Off (Ignition Key Position) ............................ 80
Off Road Recovery ................................. 186
Oil. Engine ........................................ 269
Oil. When To Change Your Engine .................... 275
Oil Life Indicator ................................... 143
OilQuality ........................................ 273
Oil Thickness (Viscosity) ............................ 274
Operating Record .................. See Maint . Book. p . 44
Operation in Foreign Countries ....................... 264
Outside Air ....................................... 146
Outside Mirrors .................................... 118
Overdrive. Automatic ................................ 86
Overheated Engine. Warning Light For ................ 130
Owner Checks & Services ............ See Maint . Book. p.26
P
“P” (Park) Position .................................. 84
Paint Spotting. Chemical ............................ 323
Park Position ....................................... 84
Park. Shifting Into ................................... 90
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