1993 BUICK ROADMASTER service

a Part 8 Customer Assistance Information
Here you will find out how to contact Buick if you need assistance. This Part also tells you how to obtain service
publications and how
to report any safety defects.
Part
8 includes:
Customer Satisfaction
..............................................................
Customer Assistance for Hearing/Speech Impaired ........................................ 320
Reporting Safety Defects
............................................................ 321
ServicePublications
................................................................ 322 319
.
Cwtomer
Satisfaction Procedure
Your satisfaction and goodwill are important to your STEP ONE - Discuss your problem with a member of
dealer and Buick. Normally, any problems with the sales dealership management. Complaints can often be
transaction or the operation of your vehicle will be quickly resolved at that level. If the m\
atter has already
resolved by
your dealer’s Sales or Service Departments. been reviewed with the\
Sales, Service, or Parts Manager
Sometimes, however, despite the best intentions
of all contact the owner of the dealership or the General
concerned, misunderstandings can occur. If your Manager.
concern has not been resolved to your satisfaction, the following steps should be taken:
319

Service Publications
In€ormation on. how to obtain Product Service .-
Publications, Subscriptions and Indexes as described
below
is applicable only in the fifty U.S. states (and the
District
of Columbia) and only for %US and light trucks
,with
GVWR less than. 10,000’pounds (4 536 kg).
In Canada, information pertaining to Product Service
Bulletins and. Indexes can
be obtained by writing to:
General Motors of Canada Limited Service Publications Department
1908 Colonel Sam Dr.
Oshawa,’Ontario LlH
8P7
Buick regularly sends its dea1,ers. useful service bulletins
about Buick products. Buick monitors product
performance
in the field. We then prepare bulletins for
servicing our products better.
Now, you can get these
bulletins
too.
Bulletins cover variQus subjects. Some pertain to the
proper use and care of your vehicle; Same describe
costly repairs. Others describe inexpensive repairs which,
if done on time with the latest parts, may avoid
future costly repairs. Some bulletins tell a technician
how to repair a new or unexpected condition. Others
describe a quicker way to- fix
your vehicle.’ They can
help
a technician service your vehicle better.
Most bulletins apply to conditions affecting
a small
number
of cars or trucks..Your Buick dealer or a
qyalified technician may
have to determine i.f a .specific
bulletin applies to your vehicle.
You can subscribe
to all Buick bulletins. This way you’ll .
get them as they come out. You can wait a while and get
an index to the bulletins. You
can also get individual
bulletins. However, you’ll need the index to identify
them.
322

Subscriptions
You can subscribe to all Buick Product Service
Publications
(PSP’s). This will include bulletins for all
cars sold by Buick and will not be limited to
PSP’s
applicable to any particular model. When you buy a
subscription, you wilheceive
the PSP’s in periodic
mailings, shortly after they come out.
A subscription
costs
U.S. $86.50 ($106.50 including a special binder)
and it entitles you to all PSP’s published by Buick
during the model year.
You can purchase a subscription
by sending a check or money order to Service
Publications, Post Ofice Box 1901, Flint
, Michigan
48501, along with the order form located in the
following text. You may get additional subscription
ordering forms by calling the toll-free number shown in
the following text.
Individual PSP’s
If you don’t want to buy all the PSP’s issued by Buick
for all models in the model year, you can buy individual
PSP’s, such as those which may pertain to a particular
model.
To do this, you will first need to see our index of
PSP’s.
It provides a variety of information. Here’s what
you’ll find in the index and how you can get one:
What You’ll Find in the Index:
+ A list of all PSP’s published b.y Buick in a model
year (1989 or later). PSP’s covering all models of
Buick cars are listed in the same index.
+ Ordering information so you can buy the specific
PSP’s you may want.
+‘ Price information for the PSP’s you may want to
bw*
How You Can Get an Index:
Indexes are published periodically. Most of the PSP’s
which could potentially apply to the most recent Buick
models will be listed in the most recent publication for
that model year. This means
you may want-to wait until
the end of the model year before ordering an index,
if
you are interested in buying PSP’s pertaining to a
current model year car or truck.
Some
PSP’s pertaining to a particular model year
vehicle may be published in later years, and these would
be listed in the later year’s index. When you order an
index for a model year that is not;over yet’’ we’ll send
you the
most recently published issue. Check the
ordering form
for indexes for earlier model years.
323

.Gasoline ....................................... 243
Gasoline Tank. Filling Your
........................ 245
Gate Ajar Light
................................. 124
Gear Positions
................................... 78
Glass Cleaning
.................................. 282
Graphic Symbols
................................. 12
Guard Against Theft
.............................. 72
Guide en Francais
................................. 2
Halogen
Bulbs ................................. 265
Hazard Warning Flasher ........................... 204
Haze. Driving in ................................. 180
Headlamp Bulb Replacement
....................... 265
Headlight High-Low Beam Switch
. : ................. 90
Head Restraints ................................... 18
Heater
..................................... 128.. '13 1
Highway Hypnosis ............................... 185
Hill and Mountain Roads
.......................... 186
Hills. Parking on
.............. : ................. 188
Hitches. Trailer
.................................. 198
Holding
a Baby in Your Car ......................... 46
Hood. Opening the
............................... 247
Horn
........................................... 88
Hot Coolant Warning Light
........................ 122
Hot Engine. Safety Warnings About
................. 216
Hydroplaning
................................... 179
Ice. Driving
on ................................. 192
Identification Label. Service Parts
................... 287
Identification Number. Vehicle
..................... 287
Hearing Impaired. Customer Assistance
for
........... 320
High Speed Shifting When Your Engine
is Running ...... 79 Idling
Your Engine
................................ 86
If You're Stack: In Sand. Mud. Ice or Snow ........... 239
Ignition Key Positions
............................. 74
Indicator. Turn Signal
.............................. 89
Indicators. Disc Brake Wear
....................... 168
Infant Restraint
.................................. -47
Inflation. Tire
................................... 272
Inside Mirror
.................................... 102
Inspection. Tire
................................. 273
Instrument Panel
................................ 113
Interior Cleaning
............ *- .................. -280
Interlock. Brake-Transmission
Shift ............... 78. 84
Introduction. How
to Use this Manual ................. 10
Jack. Tire ..................................... 224
Jacking Up the Car
............................... 232
Jump Starting
................................... 206
Keys
.......................................... 62
Keyless Entry System. Remote
...................... 69
Kilometer Indicator
.............................. 114
Label. Service Parts Identification
.................. 287'
Lane Change Indicator
............................. 89
Lap-Shoulder Belt Usage by Children
.................. 56
Leaving Your Vehicle ............................ 65. 84
Light Bulbs. Replaceable
........................... 294
Light. Safety Belt
.............................. 21. 27
Light. Turn Signal Indicator
......................... 89
Indicators. Warning Lights. Gages
& ................. 114
LapBelt
........................................ 41

Starting Your Car if the Battery is"Dead" ....... : ..... 206
Steam From Hot (Overheated) Engine
................ 216
Steering
....................................... 169
Steering Tips
................................... 169
Steering Wheel. Tilt
............................... 88
Steering Without Power Assist
..................... 169
Steireo Sound Systems
............................ 134
Storage Armrest
................................. 11 1
Storage Compartment. Wagon
....................... 68
StorageTray
.................................... 112
Storing Your Car
................................ 264
Stuck. If Your Car is
.............................. 239
Steering in Emergencies
... : ....................... 170
Stuck. If Your Ignition Key is
....................... 75
Subscribing to hick Service Publications
............ 323
Supplemental Inflatable Restraint System
(SIR) ......... 35
Supplemental Inflatable Restraint System Light
......... 36
Symbols on Road Signs
........................... ' 156
Symbols on Your Car
.............................. 12
Table of Contents
.................................. 9
Tachometer
..................................... 119
Tamper-Resistant Odometer
........................ 114
Tailgate Operation
.............................. : . 66
Tailgate Release
.................................. 66
Taillamp
.Bulb Replacement ........................ 267
TapePlayerCare
................................ 148
Temperature, Engine Coolant Warning Light
.......... 122
Theft
........................................... 7 2
Thermostat
..................................... 259
Third Gear, When
to Use ............................. 80
Third Seatback Operation .......................... 19
Tilt Steering Wheel
................................ 88
Time. Setting the ..................... 137.139.142. 145
Tire Balance
.................................... 277
Tire Chains
..................................... 278
Tire. Flat
....................................... 224
Tire Inflation
.................................... 272
Tire Inspection and Rotation
.................. i .... 273
Tire Quality Grading
............................. 275
Tires
.......................................... 271 .
Tires and Winter Driving .......................... 191 I
Tires. When to Replace ............................ 274
Tires. White Sidewall. Cleaning
.................... '284
Topstrap
........................................ 48
Torn Safety Belts ........................ 1 ........ 59
Torque Lock (Automatic Transmission)
.............. 190
Towing a Trailer
................................. 1.95
Towing Your'Car
................................ 212
Trademarks. GM .................................. 2
Traffic Lights
................................... 157
Traffic Officer
.................................. 159 ~
Trailer Brakes ................................... 198
Trailer Tbwing
.................................... 195
Tailgate Remote Release
........................... 65
Transmission. Automatic
........................... 78
Transmission Fhid
...... , ......................... 254
Trip Odometer
.................................. 114
Turn Signal and Headlight Beam Lever ........ i ....... 88
Turn Signal and Lane Change Indicator ............... 89
Turn Signal Reminder ............................. 90
Trunk Pull-Down Feature
...................... 1 .... 65
Trunk Release
................................... 65
Twilight Sentinel
................................. 99
'lhisted Safety Belts
............................... 34
Two Children Wearing the Same Safety Belt
............ 56
I
I
..
335