1993 BUICK PARK AVENUE Owners Manual

Section E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed
the service
in the columns indicated. When completing the
Maintenance Performed column, insert the numbers from
the Schedule I or
Schedule I1 maintenance charts
which correspond
to the maintenance performed. Also,
you should retain all maintenance receipts. Your owner
information portfolio
is a convenient place to store
them.
Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED
READING SERVICED
BY
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Maintenance Record
' ! i
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@) Part 8 Customer Assistance Information
1
m
Here you will find out how to contact Buick if you need assistance. This part also tells you how to obtain service
publications and how to report any safety defects.
Part
8 includes:
Customer Satisfaction
Customer Assistance for Hearing/Speech Impaired
........................................ 3 14
Reporting Safety Defects ............................................................ 3 15
ServicePublications ................................................................ 316
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Buick. Normally, any problems with the sales
transaction or the operation of your vehicle will be
resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved
to your satisfaction, the
following steps should be taken: STEP
ONE
-- Discuss your problem with a member of
dealership management. Complaints can often be
quickly resolved at that level. If the matter has already
been reviewed with the Sales, Service, or Parts Manager,
contact the owner
of the dealership or the General
Manager.
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1
STEP TWO -- If after contacting a member of
Dealership Management, it appears your problem cannot
be resolved by the dealership without further help,
contact the Buick Customer Assistance Center by
calling 1-800-521 -7300. In Canada, contact GM
of
Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French).
In Mexico, call 254- 17-86. In Puerto Rico or
U.S. Virgin
Islands, call 1-809-763- 13 15. In all other overseas
locations, contact GM International Export Sales in
Canada by calling
1 -4 16-644-4 1 12.
For prompt assistance, please have the following
information available to give the Customer Assistance
Representative:
0
0
0
0
0
Your name, address, telephone number
Vehicle Identification Number (This is available
from
the vehicle registration or title, or the plate
attached to the left top of
the instrument panel and
visible through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of problem In order
to give your inquiry prompt
attention, please
call the toll-free number listed above. However, if you
wish to write Buick, write to Buick Motor Division,
Customer Assistance Center, 902 E. Hamilton Avenue,
Flint, MI 48550. A listing of all Buick Zone Offices and
offices outside the
U.S. which can assist you can also be
found in
the warranty booklet.
When contacting Buick, please remember that your
problem will likely be resolved in the dealership, using
the dealership's facilities, equipment and personnel. That is why we suggest you follow Step One first if
you
have a problem.
Customer Assistance for the Hearing
or Speech Impaired
To assist owners who have hearing difficulties, Buick
has installed special TDD (Telecommunication Devices
for the Deaf) equipment
in its Customer Assistance
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) can communicate with Buick by dialing:
1 -800-TD-BUICK. (TDD users in Canada can dial
1-800-263-3830.)
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REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death,
you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition
to
notifying General Motors.
If NHTSA receives similar complaints,
it may open an
investigation, and
if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between
you, your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0 123 in the
Washington, D.C. area)
or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General Motors of Canada Limited. You may write to:
Transport Canada at Box
8880
Ottawa, Ontario K1G 352.
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope
you’ll notify
us. Please call us at 1-800-521-7300 , or write:
Buick Motor Division
Customer Assistance Center
902
E. Hamilton Avenue
Flint, Mi
48550
In Canada, please call us at 1-800-263-3777 (English) or
1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario L1H
8P7
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Service Publications
Information on how to obtain Product Service
Publications, Subscriptions and Indexes as described
below is applicable only in the fifty
U.S. states (and the
District of Columbia) and only for cars and light trucks
with
GVWR less than 10,000 pounds (4 536 kg).
In Canada, information pertaining
to Product Service
Bulletins and Indexes can be obtained by writing
to:
General Motors of Canada Limited
Service Publications Department
1908 Colonel Sam Dr.
Oshawa, Ontario L1H
8P7
Buick regularly sends its dealers useful service bulletins
about Buick products. Buick monitors product
performance in the field. We then prepare bulletins for
servicing our products better. Now, you can get these
bulletins too. Bulletins cover various subjects.
Some pertain to the
proper use and care
of your vehicle. Some describe
costly repairs. Others describe inexpensive repairs
which, if done on time with the latest parts, may avoid
future costly repairs. Some bulletins tell a technician
how to repair a new or unexpected condition. Others
describe a quicker way to fix your vehicle. They can
help a technician service your vehicle better.
Most bulletins apply to conditions affecting a small
number
of cars or trucks. Your Buick dealer or a
qualified technician may have to determine if a specific
bulletin applies to your vehicle.
You can subscribe to all Buick bulletins. This way you’ll
get them as they come out. You can wait a while and get
an index
to the bulletins. You can also get individual
bulletins. However, you’ll need the index
to identify
them.
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Subscriptions
You can subscribe to all Buick Product Service
Publications (PSP’s). This will include bulletins for all
cars sold by Buick and will not be limited
to PSP’s
applicable to any particular model. When
you buy a
subscription, you will receive the PSP’s in periodic
mailings, shortly after they come out.
A subscription
costs
U.S. $86.50 ($106.50 including a special binder)
and it entitles you to all PSP’s published by Buick
during the model year. You can purchase a subscription
by sending a check or money order to Service
Publications,
Post Office Box 1901, Flint, Michigan,
48501, along with the order form located
in the
following text. You may get additional subscription
ordering forms by calling the toll-free number shown
in
the following text.
Individual PSP’s
If you don’t want to buy all the PSP’s issued by Buick
for all models in the model year,
you can buy individual
PSP’s, such as those which may pertain to a particular
model.
To do this, you will first need to see our index of
PSP’s. It provides a variety of information. Here’s what
you’ll find in the index and how you can get one:
What You’ll Find in the Index:
A list of all PSP’s published by Buick in a model
year PSP’s covering all models of Buick cars are
listed in the same index.
Ordering information so you can buy the specific
PSP’s you may want.
Price information for the PSP’s you may want to
buy.
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How You Can Get an Index:
Indexes are published periodically. Most of the PSP’s
which could potentially apply to the most recent Buick
models will be listed in the most recent publication for
that model year. This means you may want to wait until
the end
of the model year before ordering an index, if
you are interested in buying PSP’s pertaining to a
current model year car or truck.
Some PSP’s pertaining to a particular model year
vehicle may be published in later years, and these would
be listed in the later year’s index. When
you order an
index for a model year that is not over yet, we’ll send
you the most recently published issue. Check the
ordering form for indexes for earlier model years.
Cut out the ordering form, fill it out, and mail
it in. We
will then see to it that an index
is mailed to you. There is
no charge for indexes for the 1989-1993 model years.
Toll-Free Telephone Number
If you want an additional ordering form for an index or a
subscription, just call toll-free and we’ll be happy to
send
you one. Automated recording equipment will take
your name and mailing address, The number to call is
1-800-551-4123.
Copies at Participating Dealers
Copies of Indexes and individual PSP’s are at your
participating Buick dealer. You can ask to see them.
A VERY IMPORTANT REMINDER: These PSP’s are
meant for technicians. They are not meant for the
“do-it-yourselfer.” Technicians have the equipment,
tools, safety instructions, and know-how to do a job
quickly and safely.
Buick Service Publications
You can get these by using the order form:
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