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6-3. Do-it-yourself maintenance
Rear
Back-up light (bulb type) (left-
hand drive vehicles)
License plate lights
Back-up light (bulb type) (right-
hand drive vehicles)
Rear turn signal lights (bulb
type)
■Lights that need to be
replaced by any authorized
Toyota retailer or Toyota
authorized repairer, or any reli-
able repairer
Headlights (LED type)
Front position lights
Front turn signal lights (LED
type)
Daytime running lights
Side turn signal lights
Tail lights
Stop lights
Back-up light (LED type)
Rear fog light
Rear turn signal lights (LED type)
High mounted stoplight
■LED light bulbs
The lights other than the following lights
each consist of a number of LEDs. If any of the LEDs burn out, take your vehicle to any authorized Toyota retailer or
Toyota authorized repairer, or any reli- able repairer to have the light replaced.
●Headlights (bulb type)
●Front turn signal lights (bulb type)
●Rear turn signal lights (bulb type)
●License plate lights
●Back-up light (bulb type)
■Condensation build-up on the
inside of the lens
Temporary condensation build-up on the inside of the headlight lens does not
indicate a malfunction. Contact any authorized Toyota retailer or Toyota authorized repairer, or any reliable
repairer for more information in the fol- lowing situations:
●Large drops of water have built up on the inside of the lens.
●Water has built up inside the head-light.
■When replacing light bulbs
P. 4 1 6
■Headlights (bulb type)
1 Unplug the connector.
Replacing light bulbs
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7
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7
When trouble arises
When trouble arises
7-1. Essential information
Emergency flashers .......... 426
If your vehicle has to be
stopped in an emergency 426
If the vehicle is submerged or
water on the road is rising
....................................... 427
7-2. Steps to take in an emer-
gency
If your vehicle needs to be
towed .............................. 429
If you think something is wrong
....................................... 434
If a warning light turns on or a
warning buzzer sounds... 435
If a warning message is dis-
played ............................. 445
If you have a flat tire (vehicles
with an emergency tire punc-
ture repair kit) ................. 448
If you have a flat tire (vehicles
with a spare tire) ............. 459
If the hybrid system will not
start ................................ 468
If you lose your keys ......... 469
If the electronic key does not
operate properly (vehicles
with a smart entry & start sys-
tem) ................................ 470
If the 12-volt battery is dis-
charged .......................... 472
If your vehicle overheats... 477
If the vehicle becomes stuck
....................................... 480
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7-1. Essential information
opened from the inside due to
water pressure.
■Water level exceeds the floor
When the water level exceeds the floor and time has passed, the electrical
equipment will get damaged, the power windows will not operate, the engine and motor stop, and the vehicle may not
be able to get moving.
■Using an emergency escape ham-
mer*
Laminated glass is used in the wind- shield on this vehicle.Laminated glass cannot be shattered
with an emergency hammer*. Tempered glass is used in the windows on this vehicle.*: Contact any authorized Toyota retailer
or Toyota authorized repairer, or any
reliable repairer, or aftermarket acces-
sory manufacturer for further informa-
tion about an emergency hammer.
WARNING
■Caution while driving
Do not drive on roads where the roads may be submerged or the water
may be rising. Otherwise the vehicle may be damaged and cannot move, as well as become flooded and set a
drift, which may lead to death.
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7-2. Steps to take in an emergency
When trouble arises
7-2.Ste ps to take in an emerg ency
The following may indicate a prob-
lem with your transmission. Contact
any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer or commercial tow-
ing service before towing.
The hybrid system warning mes-
sage is shown on the multi-infor-
mation display and the vehicle
does not move.
The vehicle makes an abnormal
sound.
From the front
2WD models
Release the parking brake.
Turn automatic mode off. ( P.201)
Do not open the driver door. If you open
the door, the parking brake automati-
cally locked.
When it is necessary to get out of the
vehicle with N range and parking brake
released
When getting out of the vehicle with N
range and parking brake released
( P.202).
AWD models
Use a towing dolly under the rear
wheels.
From the rear
If your vehicle needs to
be towed
If towing is necessary, we rec-
ommend having your vehicle
towed by any authorized
Toyota retailer or Toyota autho-
rized repairer, or any reliable
repairer or commercial towing
service, using a wheel-lift type
truck or flatbed truck.
Use a safety chain system for
all towing, and abide by all
state/provincial and local laws.
Situations when it is neces-
sary to contact dealers
before towing
Towing with a wheel-lift type
truck
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7-2. Steps to take in an emergency
Type B
3 Insert the towing eyelet into the
hole and tighten partially by
hand.
Type A
Type B
4 Tighten down the towing eyelet
securely using a wheel nut
wrench*1, 2 or hard metal bar.
*1: If equipped
*2: If your vehicles does not provide a
wheel nut wrench, you can purchase
it from any authorized Toyota retailer
or Toyota authorized repairer, or any
reliable repairer.
Typ e A
Typ e B
5 Securely attach cables or chains
to the towing eyelet.
Take care not to damage the vehicle body.
6 Enter the vehicle being towed
and start the hybrid system.
If the hybrid system does not start, turn the power switch to ON.
7 Shift the shift lever to N and
release the parking brake.
Turn automatic mode off. ( P.201)
Do not open the driver door. If you open
the door, the parking brake automati- cally locked.
When the shift lever cannot be shifted:
P. 1 9 8
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7-2. Steps to take in an emergency
When trouble arises
■While towing
If the hybrid system is off, the power
assist for the brakes and steering will not function, making steering and brak-ing more difficult.
■Wheel nut wrench*1, 2
Wheel nut wrench is installed in luggage compartment. ( P.460)*1: If equipped
*2: If your vehicles does not provide a
wheel nut wrench, you can purchase
it from any authorized Toyota retailer
or Toyota authorized repairer, or any
reliable repairer.
WARNING
Observe the following precautions. Failure to do so may result in death or
serious injury.
■While towing
●When towing using cables or chains, avoid sudden starts, etc. which place excessive stress on the
towing eyelets, cables or chains. The towing eyelets, cables or chains may become damaged, bro-
ken debris may hit people, and cause serious damage.
●Do not turn the power switch off.There is a possibility that the steer-ing wheel is locked and cannot be
operated.
■Installing towing eyelets to the
vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eye- lets may come loose during towing.
NOTICE
■To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.
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7-2. Steps to take in an emergency
Fluid leaks under the vehicle.
(Water dripping from the air con-
ditioning after use is normal.)
Flat-looking tires or uneven tire
wear
Engine coolant temperature
gauge needle continually points
higher than normal.
Changes in exhaust sound
Excessive tire squeal when cor-
nering
Strange noises related to the
suspension system
Pinging or other noises related to
the hybrid system
Engine missing, stumbling or
running roughly
Appreciable loss of power
Vehicle pulls heavily to one side
when braking
Vehicle pulls heavily to one side
when driving on a level road
Loss of brake effectiveness,
spongy feeling, pedal almost
touches the floor
If you think something is
wrong
If you notice any of the follow-
ing symptoms, your vehicle
probably needs adjustment or
repair. Contact any authorized
Toyota retailer or Toyota autho-
rized repairer, or any reliable
repairer as soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms
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7-2. Steps to take in an emergency
When trouble arises
■Brake system warning light (warning buzzer)
■Brake system warning light
■High coolant temperature warning light* (warning buzzer)
*: This light illuminates on the multi-information display.
If a warning light turns on or a warning buzzer sounds
Calmly perform the following actions if any of the warning lights
comes on or flashes. If a light comes on or flashes, but then g oes
off, this does not necessarily indicate a malfunction in the sy stem.
However, if this continues to o ccur, have the vehicle inspected by
any authorized Toyota retailer or Toyota authorized repairer, o r any
reliable repairer.
Actions to the warning lights or warning buzzers
Warning lightDetails/Actions
(Red)
Indicates that:
The brake fluid level is low; or
The brake system is malfunctioning
Immediately stop the vehicle in a safe place and contact
any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer. Continuing to drive the
vehicle may be dangerous.
Warning lightDetails/Actions
(Yellow)
Indicates a malfunction in:
The regenerative braking system;
The electronically controlled brake system; or
The parking brake system
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer immediately.
Warning lightDetails/Actions
Indicates that the engine coolant temperature is excessively hi gh
Immediately stop the vehicle in a safe place.
Handling method ( P.477)