Page 524 of 628

5247-2. Steps to take in an emergency
Owners Manual_USA_M0C043_en
■Wheel lock key
Wheel lock key (if equipped)
When replacing tires on a vehi-
cle with wheel lock nuts, use the
following procedures to remove
and install the wheel lock nuts.
The wheel lock key is stored in
the glove box. Always return the
wheel lock key to its original
position after use, so that it does
not get lost. (P.523)
■Removal
For ease of removal, the wheel
lock nut should always be the
first one loosened.
1 Place the wheel lock key on
top of the wheel lock nut,
turning until the wheel lock
key and wheel lock nut pat-
terns engage.
WARNING
■Using the tire jack
Observe the following precau-
tions.
Improper use of the tire jack may
cause the vehicle to suddenly fall
off the jack, leading to death or
serious injury.
●Do not use the tire jack for any
purpose other than replacing
tires or installing and removing
tire chains.
●Only use the tire jack that
comes with this vehicle for
replacing a flat tire.
Do not use it on other vehicles,
and do not use other tire jacks
for replacing tires on this vehi-
cle.
●Put the jack prope rly in its jack
point.
●Do not put any part of your body
under the vehicle while it is sup-
ported by the jack.
●Do not start the hybrid system
or drive the vehicle while the
vehicle is suppor ted by the jack.
●Do not raise the vehicle while
someone is inside.
●When raising the vehicle, do not
put an object on or under the
jack.
●Do not raise the vehicle to a
height greater than that required
to replace the tire.
●Use a jack stand if it is neces-
sary to get under the vehicle.
●When lowering the vehicle,
make sure that there is no-one
near the vehicle. If there are
people nearby, warn them
vocally before lowering.
■Using the jack handle
Insert the square head securely
until you hear a click to prevent
the extension parts from coming
apart unexpectedly.
Wheel lock nut (if
equipped)
Page 525 of 628

5257-2. Steps to take in an emergency
Owners Manual_USA_M0C043_en
7
When trouble arises
2 Place the wheel nut wrench
on the wheel lock key, and
while applying pressure on
the wheel lock key, loosen
the wheel lock nut.
■Installation
For ease of installation, the
wheel lock nut should always be
the last one tightened.
1 By hand, install a wheel lock
nut on each wheel.
2 Place the wheel lock key on
top of the wheel lock nut,
turning until the wheel lock
key and wheel lock nut pat-
terns engage.
3 Place the wheel nut wrench
on the wheel lock key, and
while applying pressure on
the wheel lock key, tighten
the wheel lock nut to the rec-
ommended torque.
1 Slide the third seats to the
frontmost position. ( P.145)Remove the left side luggage
trim cover.
2 Unhook the belt, and loosen
and remove the jack.
1 Loosen
2 Tighten
After using the jack, install the jack
in the exact reverse order from
which they were removed.
3Remove the right side lug-
gage trim cover.
NOTICE
■When using a wheel lock key
(if equipped)
Do not use an impact wrench.
Using an impact wrench may
cause permanent damage to
wheel lock nut and wheel lock
key. If in doubt about wheel lock
application, contact your Toyota
dealer.
Taking out the jack and
tool bag
Page 527 of 628
5277-2. Steps to take in an emergency
Owners Manual_USA_M0C043_en
7
When trouble arises
1 Chock the tires.
2 Slightly loosen the wheel
nuts (one turn).
Vehicles with wheel locks: Use the
wheel lock key to loosen the wheel
lock.
3Assemble the jack handle
extension as shown.
4 Position the jack at the cor-
rect jack point as shown.
Front
Rear
Make sure the jack is positioned on
a level and solid place.
5Raise the vehicle until the tire
is slightly raised off the
ground.
When positioning the jack under
the rear axle housing, make sure
the groove on the top of the jack fits
Replacing a flat tire
TireWheel chock
positions
Front left-hand
sideBehind the rear
right-hand side
tire
Front right-hand
sideBehind the rear
left-hand side tire
Rear left-hand
sideIn front of the
front right-hand
side tire
Rear right-hand
sideIn front of the
front left-hand
side tire
Page 529 of 628

5297-2. Steps to take in an emergency
Owners Manual_USA_M0C043_en
7
When trouble arises
1 Remove any dirt or foreign
matter from the wheel con-
tact surface.
If foreign matter is on the wheel
contact surface, the wheel nuts
may loosen while the vehicle is in
motion, causing the tire to come off.
2Install the spare tire and
loosely tighten each wheel
nut by hand by approximately
the same amount.
Tighten the whee l nuts until the
tapered portion comes into
loose contact with the disc wheel
seat .
3 Lower the vehicle.
4 Firmly tighten each wheel nut
two or three times in the
order shown in the illustra-
tion.
Vehicles with wheel locks:
Tighten the wheel lock using the
wheel lock key after tightening the
other wheel nuts.
Tightening torque:
154 ft•lbf (209 N•m, 21.3 kgf•m)
Installing the spare tire
WARNING
■Stowing the flat tire
Failure to follow steps listed under
stowing the tire may result in
damage to the spare tire carrier
and loss of the tire, which could
result in serious injury or death.
Page 532 of 628

5327-2. Steps to take in an emergency
Owners Manual_USA_M0C043_en
One of the following may be the
cause of the problem:
The electronic key may not be
functioning properly.
( P.535)
There may not be sufficient
fuel in the vehicle’s tank.
Refuel the vehicle.
There may be a malfunction
in the immobilizer system.
( P.83)
The hybrid system may be
malfunctioning due to an elec-
trical problem such as elec-
tronic key battery depletion or
a blown fuse. However,
depending on the type of mal-
function, an interim measure
is available to start the hybrid
system. ( P.533)
The temperature of the hybrid
battery (traction battery) may
be extremely low (below
NOTICE
■Do not drive the vehicle with
a flat tire
Do not continue driving with a flat
tire.
Driving even a short distance with
a flat tire can damage the tire and
the wheel beyond repair.
■Driving with tire chains and
the temporary spare tire
Do not fit tire chains to the tempo-
rary spare tire.
Tire chains may damage the vehi-
cle body and adversely affect driv-
ing performance.
■When stowing the flat tire
Ensure that there is no object
caught between the tire and the
vehicle underbody.
■When replacing the tires
When removing or fitting the
wheels, tires or the tire pressure
warning valve and transmitter,
contact your Toyota dealer as the
tire pressure warning valve and
transmitter may be damaged if not
handled correctly.
■To avoid damage to the tire
pressure warning valves and
transmitters
When a tire is repaired with liquid
sealants, the tire pressure warn-
ing valve and transmitter may not
operate properly. If a liquid seal-
ant is used, contact your Toyota
dealer or other qualified service
shop as soon as possible. Make
sure to replace the tire pressure
warning valve and transmitter
when replaci ng the tire. (P.478)
If the hybrid system
will not star t
Reasons for the hybrid sys-
tem not starting vary
depending on the situation.
Check the following and
perform the appropriate
procedure:
The hybrid system will not
start even though the cor-
rect starting procedure is
being followed. ( P.212)
Page 534 of 628
5347-2. Steps to take in an emergency
Owners Manual_USA_M0C043_en
1Remove the cover inside the
luggage compartment.
2 After removing the cover, pull
the lever to unlock the fuel
door and it will be ready to
open as usual.
If you lose your keys
New genuine keys can be
made by your Toyota dealer
using other key and the key
number stamped on your
key number plate.
Keep the plate in a safe
place such as your wallet,
not in the vehicle.
NOTICE
■When an electronic key is lost
If the electronic key remains lost,
the risk of vehicle theft increases
significantly. Visit your Toyota
dealer immediately with all
remaining electronic keys that
were provided wit h your vehicle.
If the fuel door cannot
be opened
If the fuel door opener
switch cannot be operated,
the following procedure can
be used to open the fuel
door.
Opening the fuel door
Page 535 of 628

5357-2. Steps to take in an emergency
Owners Manual_USA_M0C043_en
7
When trouble arises
■When the electronic key does
not work properly
●Make sure that the smart key sys-
tem has not been deactivated in
the customization setting. If it is
off, turn the function on.
(Customizable features: P.570)
●Check if battery-saving mode is
set. If it is set, cancel the function.
( P.141)
NOTICE
■When opening the fuel filler
door manually
●Do not open the fuel filler door
manually except in an emer-
gency. Fuel may overflow.
●Using the lever to open the fuel
filler door may n ot allow for an
adequate reduction in fuel tank
pressure before refueling. To
prevent fuel from spilling out,
turn the cap slowly when remov-
ing it.
●During refueling, fuel may spill
out from the filler opening due to
air being discharged from inside
the fuel tank. Therefore, fill the
fuel tank carefully and slowly.
If the electronic key
does not operate prop-
erly
If communication between
the electronic key and vehi-
cle is interrupted ( P.141)
or the electronic key cannot
be used because the battery
is depleted, the smart key
system and wireless remote
control cannot be used. In
such cases, the doors can
be opened and the hybrid
system can be started by
following the procedure
below.
NOTICE
■In case of a smart key system
malfunction or other key-
related problems
Take your vehicle with all the elec-
tronic keys provided with your
vehicle to your Toyota dealer.
Page 536 of 628

5367-2. Steps to take in an emergency
Owners Manual_USA_M0C043_en
Use the mechanical key
(P.114) in order to perform the
following operations:
1 Locks all the doors
2 Unlocks all the doors
Turning the key unlocks the driver’s
door. Turning the key again unlocks
the other doors.
■Key linked functions
1 Closes the windows and the
moon roof
* the panoramic moon
roof
*. (turn and hold)
2 Opens the windows and the
moon roof
* the panoramic moon
roof
*. (turn and hold)
These settings must be customized
at your Toyota dealer.
*: If equipped
1 Ensure that the shift lever is
in P and depress the brake
pedal.
2 Touch the Toyota emblem
side of the electronic key to
the power switch.
When the electronic key is
detected, a buzzer sounds and the
power switch will turn to ON.
When the smart key system is
deactivated in customization set-
ting, the power switch will turn to
Locking and unlocking
the doorsWARNING
■When using the mechanical
key and operating the power
windows and the moon roof
(if equipped) or the pan-
oramic moon roof (if
equipped)
Operate the power window or the
moon roof or the panoramic moon
roof after checking to make sure
that there is no p ossibility of any
passenger having any of their
body parts caught in the window
or the moon roof or the panoramic
moon roof.
Also, do not allo w children to
operate the mechanical key. It is
possible for children and other
passengers to get caught in the
power window or the moon roof or
the panoramic moon roof.
Starting the hybrid sys-
tem