2023 TOYOTA RAV4 HYBRID Owners Manual

447
7
7
When trouble arises
When trouble arises
7-1. Essential informationEmergency flashers .... 448
If your vehicle has to be stopped in an emergency.................................. 449
If the vehicle is submerged or water on the road is ris-
ing ............................. 450
7-2. Steps to take in an emer- gency
If your vehicle needs to be towed......................... 451
If you think something is wrong ........................ 455
If a warning light turns on or a warning buzzer sounds
.................................. 456
If a warning message is dis- played........................ 466
If you have a flat tire.... 471
If the hybrid system will not start ........................... 480
If you lose your keys ... 481
If the fuel filler door cannot be opened ................. 482
If the electronic key does not operate properly (vehi-
cles with smart key sys-
tem) ........................... 483
If the 12-volt battery is dis- charged ..................... 485
If your vehicle overheats .................................. 490If the vehicle becomes
stuck .......................... 493

4487-1. Essential information
7-1.Essential information
Press the switch.
All the turn signal lights will flash.
To turn them off, press the switch
once again.
■Emergency flashers
●If the emergency flashers are
used for a long time while the
hybrid system is not operating
(while the “READY” indicator is
not illuminated), the 12-volt bat-
tery may discharge.
●If any of the SRS airbags deploy
(inflate) or in the event of a strong
rear impact, the emergency flash-
ers will turn on automatically.
The emergency flashers will turn
off automatically after operating
for approximatel y 20 minutes. To
manually turn t he emergency
flashers off, press the switch
twice. (The emergency flashers
may not turn on automatically
depending on the force of the
impact and conditions of the colli- sion.)
Emergency flashers
The emergency flashers are
used to warn other drivers
when the vehicle has to be
stopped in the road due to a
breakdown, etc.
Operating instructions

4497-1. Essential information
7
When trouble arises
1Steadily step on the brake
pedal with both feet and
firmly depress it.
Do not pump the brake pedal
repeatedly as this will increase the
effort required to slow the vehicle.
2Shift the shift lever to N.
If the shift lever is shifted to N
3 After slowing down, stop the
vehicle in a safe place by the
road.
4 Stop the hybrid system.
If the shift lever cannot be
shifted to N
3 Keep depressing the brake
pedal with both feet to reduce
vehicle speed as much as
possible.
4 Perform the following proce-
dure to stop the hybrid sys-
tem:
Vehicles without smart key
system
Turn the power s witch to ACC.
Vehicles with smart key sys-
tem
Press and hold the power switch for
2 consecutive seconds or more, or
press it briefly 3 times or more in
succession.
5Stop the vehicle in a safe
place by the road.
If your vehicle has to
be stopped in an emer-
gency
Only in an emergency, such
as if it becomes impossible
to stop the vehicle in the
normal way, stop the vehi-
cle using the following pro-
cedure:
Stopping the vehicle
WARNING
■If the hybrid system has to be
turned off while driving
●Power assist for the steering
wheel will be lost, making the
steering wheel heavier to turn.
Decelerate as much as possible
before turning off the hybrid sys-
tem.
●Vehicles without smart key sys-
tem: Never atte mpt to remove
the key, as doing so will lock the
steering wheel.

4507-1. Essential information
If the door can be opened,
open the door and exit the
vehicle.
 If the door can not be opened,
open the window using the
power window switch and
ensure an escape route.
 If the window can be opened,
exit the vehicle through the
window.
 If the door and window cannot
be opened due to the rising
water, remain calm, wait until
the water level inside the
vehicle rises to the point that
the water pressure inside of
the vehicle equals the water
pressure outside of the vehi-
cle and then open the door
after waiting for the rising
water to enter the vehicle, and
exit the vehicle. When the outside water level exceeds
half the height of the door, the
door cannot be opened from
the inside due to water pres-
sure.
■Water level exceeds the floor
When the water level exceeds the
floor and time has passed, the elec-
trical equipment will get damaged,
the power windows will not operate,
the engine and motor stop, and the
vehicle may not be able to get mov-
ing.
■Using an emergency escape
hammer*
Laminated glass is used in the wind-
shield on this veh icle. Laminated
glass cannot be shattered with an
emergency hammer
*. Tempered
glass is used in the windows on this
vehicle.
*: Contact your Toyota dealer or
aftermarket accessory manufac-
turer for further information about
an emergency hammer.
If the vehicle is sub-
merged or water on
the road is rising
This vehicle is not designed
to be able to drive on roads
that are deeply flooded with
water. Do not drive on roads
where the roads may be
submerged or the water
may be rising. It is danger-
ous to remain in the vehicle,
if it anticipated that the vehi-
cle will be flooded or set a
drift. Remain calm and fol-
low the following.
WARNING
■Caution while driving
Do not drive on roads where the
roads may be submerged or the
water may be rising. Otherwise
the vehicle may be damaged and
cannot move, as well as become
flooded and set a drift, which may
lead to death.

4517-2. Steps to take in an emergency
7
When trouble arises
7-2.Steps to take in an emergency
The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.
The hybrid system warning
message is shown on the
multi-information display and
the vehicle does not move.
 The vehicle makes an abnor-
mal sound.
From the front
Use a towing dolly under the
rear wheels.
From the rear
Use a towing dolly under the
front wheels.
If your vehicle needs
to be towed
If towing is necessary, we
recommend having your
vehicle towed by your
Toyota dealer or commer-
cial towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.
Situations when it is nec-
essary to contact dealers
before towing (vehicles
with towing eyelet)
Towing with a wheel-lift
type truck
WARNING
Observe the following precau-
tions. Failure to do so may result
in death or serious injury.

4527-2. Steps to take in an emergency
When using a flat-bed truck to
transport the vehicle, use tire
strapping belts. Refer to the
owner’s manual of the flat-bed
truck for the tire strapping
method.
In order to suppress vehicle
movement during transporta-
tion, set the parking brake and
turn the power switch off.
If a tow truck is not available in
an emergency, your vehicle may
be temporarily towed using
cables or chains secured to the
emergency towing eyelets. This
should only be attempted on
hard surfaced roads for short
WARNING
■When towing the vehicle
Be sure to transport the vehicle
with all four wheels raised off the
ground. If the vehicle is towed
with the tires contacting the
ground, the drivetrain or related
parts may be damaged, the vehi-
cle may fly off the truck, or elec-
tricity generated by the operation
of the motor may cause a fire to
occur depending on the nature of
the damage or malfunction.
NOTICE
■To prevent damage to the
vehicle when towing using a
wheel-lift type truck
●Vehicles without smart key sys-
tem: Do not tow the vehicle from
the rear when th e power switch
is in the “LOCK” position or the
key is removed. The steering
lock mechanism is not strong
enough to hold the front wheels
straight.
●When raising the vehicle,
ensure adequate ground clear-
ance for towing at the opposite
end of the raised vehicle. With-
out adequate clearance, the
vehicle could be damaged while
being towed.
■Towing with a sling-type
truck
Do not tow with a sling-type truck
to prevent body damage.
Using a flatbed truck
Emergency towing (vehi-
cles with towing eyelet)

4537-2. Steps to take in an emergency
7
When trouble arises
distances at under 18 mph (30
km/h).
A driver must be in the vehicle to
steer and operate the brakes.
The vehicle’s wheels, drive
train, axles, steering and brakes
must be in good condition.
To have your vehicle towed by
another vehicle, the towing eye-
let must be installed to your
vehicle. Install the towing eyelet
using the following procedure.
1Take out the wheel nut
wrench and towing eyelet.
( P.472)
2 Using a flathead screw-
driver, remove eyelet cover
( ), and then remove eyelet
cover ( ).
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body as shown in the
illustration.
3Insert the towing eyelet into
the hole and tighten partially
by hand.
4 Tighten down the towing eye-
let securely using a wheel nut
wrench or hard metal bar.
5 Securely attach cables or
chains to the towing eyelet.
Take care not to damage the vehi-
cle body.
6Enter the vehicle being towed
and start the hybrid system.
Turn off the Parking Support Brake
function (if equipped): P.314
If the hybrid system does not start,
turn the power switch to ON.
7 Shift the shift lever to N and
release the parking brake.
Turn automatic mode off. ( P.232)
When the shift lever cannot be
shifted: P.228
Emergency towing proce-
dure (vehicles with towing
eyelet)
A
B

4547-2. Steps to take in an emergency
■While towing
If the hybrid system is off, the power
assist for the brakes and steering
will not function, making steering
and braking more difficult.
■Wheel nut wrench (if equipped)
Wheel nut wrench is installed in the
tool bag in luggage compartment.
(  P.472)
WARNING
Observe the following precau-
tions. Failure to do so may result
in death or serious injury.
■While towing (vehicles with
towing eyelet)
●When towing using cables or
chains, avoid sudden starts, etc.
which place excessive stress on
the towing eyelets, cables or
chains. The towing eyelets,
cables or chains may become
damaged, broken debris may hit
people, and cause serious dam-
age.
●Vehicles without smart key sys-
tem: Do not turn the power
switch to the “LOCK” position.
There is a possibility that the
steering wheel is locked and
cannot be operated.
■Installing towi ng eyelets to
the vehicle (vehicles with
towing eyelets)
Make sure that towing eyelets are
installed securely. If not securely
installed, towing eyelets may
come loose during towing.
NOTICE
■To prevent damage to the
vehicle during emergency
towing (vehicles with towing
eyelet)
Do not secure cables or chains to
the suspension components.