5078-2. Steps to take in an emergency
Owners Manual_USA_M42C01_en
8
When trouble arises
8-2.Steps to take in an emergency
In the following situations, it is
not possible to be towed by
another vehicle using cables or
chains, as the front wheels may
be locked due to the parking
lock. Contact your Toyota dealer
or commercial towing service.
There is a malfunction in the
shift control system. ( P.233,
525)
There is a malfunction in the
immobilizer system. ( P. 6 8 )
There is a malfunction in the
smart key system. ( P.539)
The 12-volt battery is dis-
charged. ( P.541) The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.
The EV system warning mes-
sage is shown on the multi-
information display and the
vehicle does not move.
The vehicle makes an abnor-
mal sound.From the front (2WD models)
Release the parking brake.
Turn automatic mode off.
( P.244)
If your vehicle needs
to be towed
If towing is necessary, we
recommend having your
vehicle towed by your Toy-
ota dealer or commercial
towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.
Situations when it is not
possible to be towed by
another vehicle
Situations when it is nec-
essary to contact dealers
before towing
Towing with a wheel-lift
type truck
5098-2. Steps to take in an emergency
Owners Manual_USA_M42C01_en
8
When trouble arises
When using a flat-bed truck to
transport the vehicle, use tire
strapping belts. Refer to the
owner’s manual of the flat-bed
truck for the tire strapping
method.
In order to suppress vehicle
movement during transporta-
tion, set the parking brake and
turn the power switch off.
If a tow truck is not available in
an emergency, your vehicle may
be temporarily towed using
cables or chains secured to the
emergency towing eyelets. This
should only be attempted on
hard surfaced roads for short
distances at under 18 mph (30
km/h).
A driver must be in the vehicle to
steer and operate the brakes.
The vehicle’s wheels, drive train,
axles, steering and brakes must
be in good condition.
WARNING
AWD models
Be sure to transport the vehicle
with all four wheels raised off the
ground. If the vehicle is towed
with the tires contacting the
ground, the drivetrain or related
parts may be damaged, the vehi-
cle may fly off the truck, or elec-
tricity generated by the operation
of the motor may cause a fire to
occur depending on the nature of
the damage or malfunction.
NOTICE
■To prevent damage to the
vehicle when towing using a
wheel-lift type truck
When raising the vehicle, ensure
adequate ground clearance for
towing at the opposite end of the
raised vehicle. Without adequate
clearance, the vehicle could be
damaged while being towed.
■Towing with a sling-type truck
Do not tow with a sling-type truck
to prevent body damage.
Using a flatbed truck
Emergency towing
5108-2. Steps to take in an emergency
Owners Manual_USA_M42C01_en
To have your vehicle towed by
another vehicle, the towing eye-
let must be installed to your
vehicle. Install the towing eyelet
using the following procedure.
1Take out the wheel bolt
wrench and towing eyelet.
( P.486, 528)
2 Remove the eyelet cover
using a flathead screwdriver.
To protect the bod ywork, place a
rag between the screwdriver and
the vehicle body as shown in the
illustration.
3 Insert the towing eyelet into
the hole and tighten partially
by hand.
4 Tighten down the towing eye-
let securely using a wheel bolt wrench or hard metal
bar.
5 Securely attach cables or
chains to the towing eyelet.
Take care not to damage the vehi-
cle body.
6Enter the vehicle being towed
and start the EV system.
If the EV system does not start, turn
the power switch to ON.
7Shift the shift position to N
and release the parking
brake.
Turn automatic mode off. ( P.244)
■While towing
If the EV system is off, the power
assist for the brakes and steering
will not functio n, making steering
and braking more difficult.
■Wheel bolt wrench
Wheel bolt wrench is installed in lug-
gage compartment. ( P.486, 528)
Emergency towing proce-
dure
WARNING
Observe the following precau-
tions. Failure to do so may result
in death or serious injury.
5118-2. Steps to take in an emergency
Owners Manual_USA_M42C01_en
8
When trouble arises
Fluid leaks under the vehicle
(Water dripping from the air
conditioning after use is nor-
mal.)
Flat-looking tires or uneven
tire wear
Excessive tire squeal when
cornering
Strange noises related to the
suspension system
Other noises related to the EV
system
Stumbling or running roughly
Appreciable loss of power
Vehicle pulls heavily to one
side when braking
Vehicle pulls heavily to one
side when driving on a level
road
Loss of brake effectiveness,
WARNING
■While towing
●When towing using cables or
chains, avoid sudden starts,
etc., which place excessive
stress on the towing eyelets,
cables or chains. The towing
eyelets, cables or chains may
become damaged, broken
debris may hit people, and
cause serious damage.
●Do not perform any of the fol-
lowing as doing so may cause
the parking lock mechanism to
engage, locking the front
wheels and possibly leading to
an accident resulting in death or
serious injury:
• Unfasten the driver’s seat belt and open the driver’s door.
• Turn the power switch off.
■Installing towi ng eyelets to
the vehicle
Make sure that towing eyelets are
installed securely. If not securely
installed, towing eyelets may
come loose during towing.
NOTICE
■To prevent damage to the
vehicle during emergency
towing
Do not secure cables or chains to
the suspension components.
If you think something
is wrong
If you notice any of the fol-
lowing symptoms, your
vehicle probably needs
adjustment or repair. Con-
tact your Toyota dealer as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms
5138-2. Steps to take in an emergency
Owners Manual_USA_M42C01_en
8
When trouble arises
■Brake system warning light (warning buzzer)
■Brake system warning light
■Charging system warning light*
*: This light illuminates on the mu lti-information display with a message.
If a war ning light tur ns on or a war ning buzzer
sounds
Calmly perform the following actions if any of the warning
lights comes on or flashes. If a light comes on or flashes, but
then goes off, this does not necessarily indicate a malfunc-
tion in the system. However, if this continues to occur, have
the vehicle inspected by your Toyota dealer.
Actions to the warning lights or warning buzzers
Warning lightDetails/Actions
(U.S.A.) or
(Canada) (Red)
Indicates that:
The brake fluid level is low; or
The brake system is malfunctioning
Immediately stop the vehicle in a safe place and con-
tact your Toyota dealer. C ontinuing to drive the vehi-
cle may be dangerous.
Warning lightDetails/Actions
(Yellow)
Indicates a malfunction in:
The regenerative braking system;
The electronically contr olled brake system; or
The parking brake system
Have the vehicle inspecte d by your Toyota dealer
immediately.
Warning lightDetails/Actions
Indicates a malfunction in t he vehicle’s charging system
Immediately stop the vehicle in a safe place and con-
tact your Toyota dealer.
5178-2. Steps to take in an emergency
Owners Manual_USA_M42C01_en
8
When trouble arises
■Driving assist information indicator
■Intuitive parking assist OFF indicator (warning buzzer)
■Cruise control indicator (warning buzzer)
Warning lightDetails/Actions
Indicates of the following systems is malfunctioning.
PCS (Pre-Collis ion System)
LDA (Lane Departure Alert)
Follow the instructions dis played on the multi-infor-
mation display.
Indicates one of the following systems is malfunctioning or
disabled.
PKSB (Parking Support Brake) (if equipped)
RCD (Rear Camera Det ection) (if equipped)
BSM (Blind Spot Monitor) (if equipped)
SEA (Safe Exit Assist) (if equipped)
RCTA (Rear Cross Traffic Alert) (if equipped)
Follow the instructions dis played on the multi-infor-
mation display.
Warning lightDetails/Actions
(Flashes)
(if equipped)
Indicates a malfunction in the Intuitive parking assist func-
tion
Have the vehicle inspecte d by your Toyota dealer
immediately.
Indicates that the system is te mporarily unavailable, possi-
bly due to a sensor being dirt y or covered with ice, etc.
Follow the instructions dis played on the multi-infor-
mation display.
Warning lightDetails/Actions
(Orange)
Indicates a malfunction in t he cruise control system.
Follow the instructions dis played on the multi-infor-
mation display.
5188-2. Steps to take in an emergency
Owners Manual_USA_M42C01_en
■Dynamic radar cruise control indicator (warning buzzer)
■PCS warning light (warning buzzer)
■Slip indicator
■Parking brake indicator
Warning lightDetails/Actions
(Orange)
Indicates a malfunction in the dynamic radar cruise control
system.
Follow the instructions dis played on the multi-infor-
mation display.
Warning lightDetails/Actions
(Flashes or illu- minates)
Indicates a malfunction in the PCS (Pre-Collision System).
Follow the instructio ns displayed on the multi-information
display.
Illuminates when the PCS (Pre-Collision System) or
VSC (Vehicle Stability Cont rol) system is disabled.
Warning lightDetails/Actions
Indicates a malfunction in:
The VSC system;
The TRAC system; or
The hill-start assist control system
Have the vehicle inspecte d by your Toyota dealer
immediately.
Warning lightDetails/Actions
(U.S.A.)
(Flashes) or
(Canada)
(Flashes)It is possible that the parking brake is not fully engaged or
released
Operate the parking br ake switch once again.
This light comes on when the parking brake is not released.
If the light turns of f after the parking brake is fully released,
the system is operating normally.
5238-2. Steps to take in an emergency
Owners Manual_USA_M42C01_en
8
When trouble arises
■If “Regenerative Braking Lim-
ited Press Brake to Decelerate”
is displayed
Regenerative br aking may be
restricted in the following situations.
Firmly depress the brake pedal to
decelerate the vehicle.
●When electrical energy cannot be
regenerated any more as the trac-
tion battery is fully charged
●When the temperature of the trac-
tion battery is extremely high or
extremely low
●When the temperature of the elec-
tric motor or power control unit,
etc., is extremely high
■If “High Power Consumption
Power to Climate Temporarily
Limited” is displayed
Turn off unnecessary electronic
equipment to reduce power con-
sumption.
Please wait until th e power supply
returns to normal.
■If “Headlight System Malfunc-
tion Visit Your Dealer” is dis-
played
The following systems may be mal-
functioning. Have the vehicle
inspected by your Toyota dealer
immediately.
●The LED headlight system
●Automatic High Beam
■If “System Malfunction Visit
Your Dealer” is displayed
Indicates one of the following sys-
tems is disabled.
●PCS (Pre-Collis ion System)
●LDA (Lane Departure Alert)
●LTA (Lane Tracing Assist)
●AHB (Automatic High Beam)
●Dynamic radar cruise control
●RSA (Road Sign Assist)
●BSM (Blind Spot Monitor) (if
equipped)
●RCTA (Rear Cross Traffic Alert) (if
equipped)
●SEA (Safe Exit Assist) (if
equipped)
●Intuitive parking assist (if
equipped)
●PKSB (Parking Suppor t Brake) (if
equipped)
●RCD (Rear Camera Detection) (if
equipped)
Have the vehicle inspected by your
Toyota dealer immediately.
■If “System Stopped See
Owner’s Manual” is displayed
Indicates one of the following sys-
tems is disabled.
●PCS (Pre-Collision System)
●LDA (Lane Departure Alert)
●LTA (Lane Tracing Assist)
●AHB (Automatic High Beam)
●Dynamic radar cruise control
●RSA (Road Sign Assist)
●BSM (Blind Spot Monitor) (if
equipped)
●RCTA (Rear Cross Traffic Alert) (if
equipped)
●SEA (Safe Exit Assist) (if
equipped)
●Intuitive parking assist (if
equipped)
●PKSB (Parking Suppor t Brake) (if
equipped)
●RCD (Rear Camera Detection) (if
equipped)
Follow the following correction
methods.
• Check the voltage of the battery
• Remove any dirt or foreign matter from the front/rear side radar sen-
sors