If you need to arrange roadside assistanceon your own, Lincoln reimburses areasonable amount for towing to the nearestLincoln dealership within 100 mi (160 km). Toobtain reimbursement information, UnitedStates clients, call 1-800-521-4140. Clientsneed to submit their original receipts.
Vehicles Sold in Canada: GettingRoadside Assistance
If you have a vehicle concern, Lincoln offersa complimentary roadside assistanceprogram. This program is eligible withinCanada or the continental United States.
The service is available 24 hours a day,seven days a week.
This program is separate from the NewVehicle Limited Warranty, beginning fromthe original warranty start date and lasts thelife of the vehicle for the original owner.Subsequent owners receive coverage thatis concurrent with the 6 years or 70,000 mi(110,000 km), whichever occurs first,powertrain warranty coverage period.
Note:Canadian roadside coverage andbenefits may differ from the U.S. coverage.
For complete program coverage details,review your warranty guide, contact yourdealer, call us in Canada at 1-844-665-2007,or visit our website atwww.lincolncanada.com.
If you purchased your vehicle in Canada andrequire roadside assistance, please call1-844-665-2007 or contact RoadsideAssistance using the Lincoln Way mobileapp.
Note:For quick reference, complete theroadside assistance identification card foundin the glove compartment of your vehicleand place it in your wallet.
HIGH VOLTAGE BATTERY VEHICLE
PRECAUTIONS - PLUG-IN HYBRID
ELECTRIC VEHICLE (PHEV)
In the event of damage or fire involving anelectric vehicle or hybrid-electric vehicle:
•Assume the high-voltage battery andassociated components are energizedand fully charged.
•Exposed electrical components, wiresand high-voltage batteries presentpotential high-voltage shock hazards.
•Venting high-voltage battery vapors arepotentially toxic and flammable.
•Physical damage to the vehicle orhigh-voltage battery could result inimmediate or delayed release of toxic,flammable gases and fire.
Vehicle information and general safetypractices include reviewing the owner'smanual and becoming familiar with yourvehicle's safety information andrecommended safety practices.
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If you need to tow your vehicle, contact aprofessional towing service or your roadsideassistance service provider.
Your manufacturer produces a towingmanual for all authorized tow truck operators.Have your tow truck operator refer to thismanual for proper hook-up and towingprocedures.
We recommend the use of a wheel lift anddollies or flatbed equipment to tow yourvehicle. Vehicle damage could occur if towedincorrectly, or by any other means.
Front-wheel and rear-wheel drive vehiclesmust have their designated drive wheels offthe ground regardless of towing direction.Use tow dollies to prevent damage to thetransmission.
All-wheel or four-wheel drive vehicles requirethat all wheels be off the ground using awheel lift and dollies or flatbed equipment.This prevents damage to the transmissionand drive system.
Note:You need to switch on the ignition tounlock the steering.
Note:Make sure you check the steeringcolumn before towing. It could lock if thebattery is dead.
FAIL-SAFE COOLING
WHAT IS FAIL-SAFE COOLING
Fail-safe cooling allows you to temporarilydrive your vehicle before any incrementalcomponent damage occurs due tooverheating.
The fail-safe distance depends on outsidetemperature, vehicle load and terrain.
HOW DOES FAIL-SAFE COOLINGWORK
If the engine reaches a presetover-temperature condition, the engineautomatically switches to alternating cylinderoperation. Each disabled cylinder acts as anair pump and cools the engine.
When this occurs, your vehicle still operates,however:
•Engine power is limited.
•The air conditioning system turns off.
Continued operation increases the enginetemperature, causing the engine tocompletely shut down. Your steering andbraking effort increases in this situation.
When the engine temperature cools, you canre-start the engine.
Note:Have your vehicle checked as soonas possible to minimize engine damage.
DRIVING WHEN FAIL-SAFE MODE ISACTIVATED
WARNING: Fail-safe mode is for useduring emergencies only. Operate yourvehicle in fail-safe mode only as long asnecessary to bring your vehicle to rest ina safe location and seek immediate repairs.When in fail-safe mode, your vehicle willhave limited power, will not be able to
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TOWING YOUR VEHICLE
PRECAUTIONS
Use the following guidelines when towingyour vehicle. Failure to follow this instructioncould result in vehicle damage not coveredby the vehicle warranty.
Note:Make sure you properly secure yourvehicle to the tow vehicle.
Note:If you are unsure of the vehicle’sconfiguration, contact an authorized dealer.
RECREATIONALLY TOWING YOUR
VEHICLE - PLUG-IN HYBRID
ELECTRIC VEHICLE (PHEV)
Follow these guidelines if you have a needfor recreational towing. An example ofrecreational towing is towing your vehiclebehind a motorhome. These guidelinesensure that you do not damage thetransmission.
Note: Put your climate control system inrecirculated air mode to prevent exhaustfumes from entering your vehicle. SeeClimate Control (page 168).
You can tow your vehicle with all four wheelson the ground under the followingconditions:
•You switch Neutral Tow on.
•Your vehicle is facing forward for towingin a forward direction.
•You release the parking brake.
•You do not exceed 70 mph (113 km/h).
Switching Neutral Tow On
1.Switch your vehicle on in accessorymode.
2.Press the menu button on the steeringwheel to enter the information displaymain menu.
3.Select Settings.
4.Select Neutral Tow.
5.Follow the instructions on the informationdisplay.
6.Fully press the brake pedal.
7.Shift into neutral (N).
8.Switch the ignition off.
Note:Switching neutral tow on requiresbattery power.
Note:If the parking brake is applied, amessage appears in the information display.
Note:If your vehicle has an ignition key, youcannot remove the key from the ignitionwhen the transmission is in neutral (N) andyour vehicle is off.
Note:Start the engine and allow it to run fora few minutes at the beginning of each day,and every six hours or fewer. With the enginerunning and your foot on the brake, shift intodrive (D) and then into reverse (R) beforeshifting back into neutral (N). Beforecontinuing to tow, switch neutral tow on.
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RECREATIONALLY TOWING YOUR
VEHICLE - GASOLINE, AWD
You cannot recreational tow your vehiclewith all wheels on the ground becausevehicle or transmission damage could occur.You must recreational tow your vehicle withall four wheels off the ground, such as whenusing a car-hauling trailer. Otherwise, youcannot recreational tow your vehicle.
RECREATIONALLY TOWING YOUR
VEHICLE - GASOLINE, FWD
You cannot recreational tow your vehiclewith all wheels on the ground becausevehicle or transmission damage could occur.Place the front wheels on a two-wheel towdolly. If you are using a tow dolly, follow theinstructions specified by the equipmentprovider.
Note:Release the parking brake beforetowing your vehicle. See ManuallyReleasing the Electric Parking Brake (page272).
EMERGENCY TOWING - PLUG-IN
HYBRID ELECTRIC VEHICLE
(PHEV)
If your vehicle becomes inoperable withoutaccess to wheel dollies or a vehicle transporttrailer, it can be flat-towed with all wheels onthe ground, regardless of the powertrain andtransmission configuration, under thefollowing conditions:
•Your vehicle is facing forward for towingin a forward direction.
•You switch Neutral Tow on.
•You release the parking brake.
•Maximum speed is 35 mph (55 km/h).
•Maximum distance is 50 mi (80 km).
Switching Neutral Tow On
1.Switch your vehicle on in accessorymode.
2.Press the menu button on the steeringwheel to enter the instrument clusterdisplay main menu.
3.Select Settings.
4.Select Neutral Tow.
5.Follow the instructions on the informationdisplay.
6.Fully press the brake pedal.
7.Shift into neutral (N).
8.Switch the ignition off.
Note:Failure to follow these instructionscould result in damage to the transmission.
Note:Switching neutral tow on requiresbattery power.
Note: Put your climate control system inrecirculated air mode to prevent exhaustfumes from entering your vehicle. SeeClimate Control (page 168).
Switching Neutral Tow Off
1.Switch your vehicle on in accessorymode.
2.Fully press the brake pedal.
3.Shift into park (P).
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EMERGENCY TOWING - GASOLINE
If you need to tow your vehicle, contact a
professional towing service or, if you are amember of a roadside assistance program,your roadside assistance service provider.
TOWING YOUR VEHICLE – TROUBLESHOOTING
TOWING YOUR VEHICLE – INFORMATION MESSAGES - PLUG-IN HYBRID ELECTRIC VEHICLE (PHEV)
DescriptionMessage
Reminder to switch off the ignition when in neutral tow.Neutral Tow Engaged Turn Ignition Off forTowing
Displays when neutral tow is active and you want to exit neutral tow.Neutral tow engaged Depress Brake andSelect Park to Exit Neutral Tow
Reminder to remove park brake when in neutral tow.Neutral Tow Remove Park Brake for Towing
Displays when the neutral tow is off.Neutral Tow Disengaged
Displays when neutral tow is on.Neutral Tow Enabled Leave Transmissionin Neutral
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Stowing the flat tire
1.To store the jack kit on Non Plug-in orFull Hybrid Electric Vehicles, fold the jackand wrench handle and engage it to thebracket of the jack base using the wheelnut wrench pin.
Note:To store the jack and wrench onPlug-in and Full Hybrid Electric Vehicles, foldthe jack and wrench into the closed position,and place the wrench into the storagecompartment. Position the jack assemblyinto the closed position and make sure thejack is fastened securely before you drive.
2.When attaching the folded wrench on thejack, swing the wrench upward andadjust the jack height until the wrenchhook engages the hole on the jack.Tighten the hex nut clockwise untilsecure.
3.Re-position the jack kit assembly into theoriginal vehicle position and secure withthe plastic wing nut. Make sure the jackis fastened securely before you drive.
4.Unblock the wheels.
5.Stow the flat tire on the floor in the cargoarea. Secure with the flat tire retainerstrap by following the next steps:
6.Locate the cargo tie-down near theseatback. Push the loop of the retainerstrap through the tie-down. Thread thenon-loop end through the loop.
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WHAT IS LINCOLN PROTECT
Protect yourself from the rising cost ofvehicle repairs with the Lincoln Protectextended service plan.
Lincoln Protect Extended Service Plans(United States Only)
Lincoln Protect means peace of mind. It isthe extended service plan backed by Lincoln,and provides more protection beyond theNew Vehicle Limited Warranty coverage.When you visit your Lincoln Dealer, insist ongenuine Lincoln Protect extended serviceplans.
Lincoln Protect Extended Service Plan CanQuickly Pay for Itself
One trip to the Service Center could easilyexceed the price of your Lincoln Protectextended service plan. With Lincoln Protect,you minimize your risk for unexpected repairbills and rising repair costs.
Up to 1000+ Covered Vehicle Components
There are four mechanical Lincoln Protectextended service plans with different levelsof coverage. Ask your authorized dealer fordetails.
1.PremiumCARE - Our most comprehensivecoverage. With over 1,000 coveredcomponents, this plan is so complete itis probably easier to list what is notcovered.
2.ExtraCARE - Covers 113 components, andincludes many high-tech items.
3.BaseCARE - Covers 84 components.
4.PowertrainCARE - Covers 29 criticalcomponents.
Lincoln Protect extended service plans arehonored by all authorized Lincoln dealers inthe United States, Canada and Mexico.
That means you get:
•Reliable, quality service at any Lincoln orFord dealership.
•Repairs performed by factory trainedtechnicians, using genuine parts.
Rental Car Reimbursement
First Day Rental Benefit
If you bring your car into your dealer forservice, we will give you a rental vehicle touse for the day.
Extended Rental Benefits
If your vehicle is kept overnight for coveredrepairs, you are eligible for rental carcoverage, including bumper to bumperwarranty repairs, and field service actions.
Roadside Assistance
Exclusive 24/7 roadside assistance, including:
•Towing, flat-tire change and battery jumpstarts.
•Out of fuel and lock-out assistance.
•Travel expense reimbursement forlodging, meals and rental car.
•Assistance for taxi, shuttle, rental carcoverage and other transportation.
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There are several Lincoln Protect extendedservice plans available in various time,distance and deductible combinations. Eachplan is tailored to fit your own driving needs,including reimbursement for towing andrental. When you purchase a Lincoln Protectextended service plan, you receive addedpeace-of-mind protection throughoutCanada, the United States and Mexico,provided by a network of participatingauthorized Lincoln dealers.
Note:Repairs performed outside of Canada,the United States and Mexico are not eligiblefor Lincoln Protect extended service plancoverage.
This information is subject to change. Formore information, visit your local Lincoln ofCanada dealer or www.LincolnCanada.comto find the Lincoln Protect extended serviceplan that is right for you.
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