
WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that can
call for help.
For more information, visit
www
.owner.ford.com.
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding knee
airbags and rear inflatable seatbelts, or
activates the fuel pump shut-off, your vehicle
may be able to contact emergency services
by dialing 911 through a paired and
connected Bluetooth® enabled phone.
Not all crashes deploy an airbag or activate
the fuel pump shut-off. If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
searches for and tries to connect to a
previously paired cell phone. SYNC then
attempts to call the emergency services.Before making the call:
• SYNC provides about 10 seconds to
cancel the call. If you fail to cancel the
call, SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: SYNC will attempt to call 911,
to cancel the call, press Cancel on your
screen or press and hold the phone
button on your steering wheel.
If you do not cancel the call and SYNC makes
a successful call a pre-recorded message
plays for the 911 operator. The occupants in
your vehicle are able to talk with the
operator. Be prepared to provide your name,
phone number and location immediately
because not all 911 systems are capable of
receiving this information electronically.
During an emergency call the system
transmits vehicle data to the emergency
service.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911 Assist
to make an emergency call if you can do
it yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional.
WARNING: Always place your phone
in a secure location in your vehicle so it
does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly.
WARNING: Unless the 911 Assist
setting is set on before a crash, the system
will not dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash.
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911 Assist

PRINCIPLE OF OPERATION
MyKey allows you to program keys with
restricted driving modes to promote good
driving habits. You can program the
restrictions to all keys except one. Any keys
that you did not program are administrator
keys or admin keys.
You can use admin keys to:
• Create a MyKey with certain vehicle
restrictions.
• Program certain MyKey settings.
• Clear all MyKey restrictions.
After you program a MyKey, you can view
the following information through the
information display:
• The total number of admin keys and
MyKeys for your vehicle.
• The total distance a MyKey driver
traveled with your vehicle.
Note:Every MyKey receives the same
restrictions and settings. You cannot
program them individually.Note:For vehicles equipped with a
push-button start switch: When both a MyKey
and an admin key are present when you
start your vehicle, the system recognizes the
admin key only.
Standard Settings
Not every vehicle includes the features listed
below. If your vehicle has this equipment,
then you cannot change the following
settings when using a MyKey:
• Seatbelt reminder or Belt-Minder™. MyKey
mutes the audio system until drivers, and
in some instances, passengers, fasten
their seatbelts. Note: If your vehicle
includes an AM/FM radio or a very basic
audio system, then the radio may not
mute.
• Earlier low-fuel warning. The low-fuel
warning activates earlier for MyKey
drivers, giving them more time to refuel.• Certain driver alerts, stability systems or
parking aids turn on automatically when
you use the MyKey system. For example,
Blind Spot Information System (BLIS),
cross traffic alert, lane departure warning
or forward collision warning. Note: MyKey
drivers may be able to turn the lane
departure warning feature off, but this
feature turns back on automatically with
every new key cycle.
• Restricted touchscreen operation in some
markets. For example, MyKey may
prevent manual navigation destination
input while the vehicle is in any gear
other than park (P) or when the vehicle
reaches a certain rate of speed.
• Satellite radio adult content restrictions,
if this feature is available in your market.
Optional Settings
You can configure certain vehicle feature
settings when you first create a MyKey. You
can also change the settings afterward with
an admin key.
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MyKey™

POWER LIFTGATE
WARNING: It is extremely dangerous
to ride in a cargo area, inside or outside of
a vehicle. In a crash, people riding in these
areas are more likely to be seriously
injured or killed. Do not allow people to
ride in any area of your vehicle that is not
equipped with seats and seatbelts. Make
sure everyone in your vehicle is in a seat
and properly using a seatbelt. Failure to
follow this warning could result in serious
personal injury or death.
WARNING: Make sure that you fully
close the liftgate to prevent exhaust fumes
from entering your vehicle. If you are
unable to fully close the liftgate, open the
air vents or the windows to allow fresh air
to enter your vehicle. Failure to follow this
instruction could result in personal injury
or death.
WARNING: Keep keys out of reach
of children. Do not allow children to
operate or play near an open or moving
power liftgate. You should supervise the
operation of the power liftgate at all times.
Note: Make sure that you close the liftgate
before operating or moving your vehicle,
especially in an enclosure, like a garage or
a parking structure. This could damage the
liftgate and its components.
Note: Do not hang anything, for example a
bike rack, from the glass or liftgate. This
could damage the liftgate and its
components.
Note:Make sure that you fully close the
liftgate to prevent cargo from falling out
The liftgate only operates with the
transmission in park (P).
If there is a problem with the open or close
request, a tone sounds for one of the
following reasons:• The ignition is on and the transmission
is not in park (P).
• The battery voltage is below the
minimum operating voltage.
• The liftgate is not fully closed and your
vehicle speed is at or above 3 mph
(5 km/h).
If the liftgate starts to close after it has fully
opened, this indicates there could be
excessive weight on the liftgate or a possible
strut failure. A repetitive tone sounds and
the liftgate closes under control. If the liftgate
continues to close after opening, have the
system checked by an authorized dealer.
Remove any excessive weight from the
liftgate.
Opening and Closing the Liftgate
WARNING: Make sure all persons
are clear of the power liftgate area before
using the power liftgate control.
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Liftgate

Engine Oil
If it illuminates with the engine
running or when you are driving,
this indicates a system error. Stop
your vehicle as soon as it is safe to do so
and switch the engine off. Check the engine
oil level. See Engine Oil Check (page 401).
Note:Do not resume your journey if it
illuminates despite the level being correct.
Have the system checked as soon as
possible.
Fasten Seatbelt
E71880
Illuminates and a tone sounds to
remind you to fasten your seatbelt.
See Seatbelt Reminder (page 50).
Fasten Rear Seatbelt
E206718
Illuminates and a tone sounds to
signal the rear seatbelts are not
fastened.
Front Airbag
E67017
If it fails to illuminate when you
start your vehicle, continues to
flash or remains on, it indicates
there is a system error. Have the system
checked as soon as possible.
Front Fog Lamps (If Equipped)
Illuminates when you switch the
front fog lamps on.
High Beam
Illuminates when you switch the
high beam headlamps on. It flashes
when you use the headlamp
flasher.
Hill Descent (If Equipped)
Illuminates when you switch hill
descent on.
Hood Ajar
E246598
Illuminates when the ignition is on
and the hood is not completely
closed.
Lamps On
Illuminates when you switch the
low beam headlamps or the
parking lamps on.
Liftgate Ajar
E162453
Illuminates when the liftgate is not
completely closed.
Low Beam Warning
E181350
Illuminates when the low beam
headlamp bulb is not functioning
properly.
Low Fuel Level
Illuminates when the fuel level is
low or the fuel tank is nearly
empty. Refuel as soon as possible.
133
Instrument Cluster

PERSONALIZED SETTINGS
Information On Demand (If Equipped)
Note:On Demand information appears on the right-hand side of the instrument cluster in single gauge view, and in the center of the instrument
cluster in dual gauge view when you switch certain drive modes on.
Note:Pure EV information is only available when you switch on the Pure EV drive mode.
Information On Demand
Calm Screen
PURE EV
Trip 1
Trip 2
This Trip
Fuel Economy
Seatbelts
Tire Pressure
Power Distribution
Trailer Light Check
Off Road
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Information Displays

MyKey
Action Message
You cannot program a MyKey. MyKey not Created
MyKey is active. MyKey Active Drive Safely
When switching on your vehicle and MyKey is in use, displays that the MyKey speed limit is
on. Speed Limited to XX MPH/km/h
MyKey is in use and the MyKey speed limit is on and the vehicle speed is approaching 80 mph
(130 km/h). Near Vehicle Top Speed
You have reached the speed limit set for your MyKey. Vehicle at Top Speed of MyKey Setting
You have an active MyKey with a programmed set speed limit. Check Speed Drive Safely
Belt-Minder turns on with a MyKey in use. Buckle Up to Unmute Audio
With a MyKey in use, AdvanceTrac turns on. AdvanceTrac On - MyKey Setting
With a MyKey in use, traction control turns on. Traction Control On - MyKey Setting
With a MyKey in use, park aid is always on. MyKey Park Aid Cannot be Deactivated
With a MyKey in use, lane keeping alert turns on. Lane Keeping Alert On MyKey Setting
156
Information Displays

SITTING IN THE CORRECT
POSITION
WARNING: Sitting improperly, out of
position or with the seatback reclined too
far can take weight off the seat cushion
and affect the decision of the passenger
sensing system, resulting in serious injury
or death in the event of a crash. Always sit
upright against your seat back, with your
feet on the floor.
WARNING: Do not recline the seat
backrest too far as this can cause the
occupant to slide under the seatbelt,
resulting in personal injury in the event of
a crash.
WARNING: Do not place objects
higher than the top of the seat backrest.
Failure to follow this instruction could result
in personal injury or death in the event of
a sudden stop or crash.
E68595
When you use them properly, the seat, head
restraint, seatbelt and airbags will provide
optimum protection in the event of a crash.
We recommend that you follow these
guidelines:
• Sit in an upright position with the base of
your spine as far back as possible.
• Do not recline the seat backrest so that
your torso is more than 30 degrees from
the upright position.• Adjust the head restraint so that the top
of it is level with the top of your head and
as far forward as possible. Make sure that
you remain comfortable.
• Keep sufficient distance between
yourself and the steering wheel. We
recommend a minimum of 10 in (25 cm)
between your breastbone and the airbag
cover.
• Hold the steering wheel with your arms
slightly bent.
• Bend your legs slightly so that you can
press the pedals fully.
• Position the shoulder strap of the seatbelt
over the center of your shoulder and
position the lap strap tightly across your
hips.
Make sure that your driving position is
comfortable and that you can maintain full
control of your vehicle.
176
Seats

When you switch on the Personal Profiles
feature:
• Unlocking a door with a remote control
or mobile device that is not linked to a
driver profile does not change the active
profile, but remains the last known
profile. It will not change the positional
settings.
• Pressing a memory seat button that is
not linked to a driver profile or has not
been saved to a preset setting does not
change active profile, but remains in the
last known profile. It will not change the
positional settings.
• Pressing a memory seat button that is
not linked to a driver profile but has been
saved to a preset setting does not recall
any non-positional settings, but recalls
the positional settings that you saved to
that memory seat button.
See SYNC™ 3 Troubleshooting (page 557).When you switch off a Personal Profiles
feature:
• Unlocking a door with a remote control
or mobile device does not recall any
non-positional settings, but still recalls
positional settings from the driver profile
which the remote control or mobile
device had been linked to.
• Pressing a memory seat button that has
not been linked to a driver profile or has
not been saved to a preset setting does
not recall any settings, positional or
non-positional.
• Pressing a memory seat button that has
been linked to a driver profile or has
saved to a preset setting does not recall
any non-positional settings, but recalls
the positional settings that you saved to
that memory seat button.
REAR SEATS
WARNING: Always drive and ride
with your seatback upright and the lap belt
snug and low across the hips.
WARNING: Do not recline the seat
backrest too far as this can cause the
occupant to slide under the seatbelt,
resulting in personal injury in the event of
a crash.
Adjusting the Second Row Outermost
Seats Backrest
E281809
187
Seats