1. Open the floor console storage
compartment lid.
2. With the buttons facing upward and the
unlock button facing the front of your
vehicle, place the passive key into the
backup slot.
3. With the key in this position, press the
brake pedal then press the push button
ignition switch to switch the ignition on
and start your vehicle.
Fast Restart
The fast restart feature allows you to restart
your vehicle within 20 seconds of switching
it off, even if it does not detect a valid
passive key.
Within 20 seconds of switching your vehicle
off, press the brake pedal and press the push
button ignition switch. After 20 seconds, you
can no longer start your vehicle if it does not
detect a valid passive key.Once your vehicle starts, it remains running
until you press the push button ignition
switch, even if your vehicle does not detect
a valid passive key. You cannot start your
vehicle if the system does not detect a valid
passive key within 20 seconds.
Vehicles Using Phone as a Key
Note:Do not touch the accelerator pedal.
Note:You must have your Phone as a Key
in your vehicle in order to shift the
transmission out of park (P).
1. Fully depress the brake pedal.
2. Press the push button ignition switch.
The system does not function if:
• The bluetooth enabled phone
frequencies are jammed.
• The Phone as a Key battery is low or fully
discharged.
Phone as a Key Backup Starting
Passcode
Note:In order to use the Backup Start
Passcode feature, Phone as a Key must be
active and enabled on at least one phone.If you are unable to start your vehicle, do the
following:
1. Fully depress the brake pedal.
2. SYNC displays the Backup Starting
Passcode entry screen.
3. Using the SYNC display enter the backup
password and select Enter within 30
seconds.
4. SYNC displays messages to start the
vehicle.
5. Fully depress the brake pedal and press
the start button within 20 seconds to start
the engine.
Automatic Engine Shutdown
For vehicles with a keyless ignition, this
feature automatically shuts down the engine
if it has been idling for an extended period.
The ignition also turns off in order to save
battery power. Before your vehicle shuts
down, a message appears in the information
display showing a timer counting down from
211
Starting and Stopping the Engine
AUTO-START-STOP - EXCLUDING:
PLUG-IN HYBRID ELECTRIC
VEHICLE (PHEV)
The system helps reduce fuel consumption
by automatically stopping and restarting the
engine when your vehicle has stopped. The
engine restarts automatically when you
release the brake pedal.
In some situations, your vehicle may restart
automatically, for example:
• To maintain interior comfort.
• To recharge the battery.
Note:Power assist steering turns off when
the engine is off.
Note:If your vehicle is flex fuel capable,
Auto-Start-Stop will be inhibited for a short
time after a refuel event while the system is
verifying the fuel type being used.
WARNING: Apply the parking brake,
shift into park (P), switch the ignition off
and remove the key before you leave your
vehicle. Failure to follow this instruction
could result in personal injury or death.
WARNING: Apply the parking brake,
shift into park (P), switch the ignition off
and remove the key before you open the
hood or have any service or repair work
completed. If you do not switch the ignition
off, the engine could restart at any time.
Failure to follow this instruction could result
in personal injury or death.
WARNING: The system may require
the engine to automatically restart when
the auto-start-stop indicator illuminates
green or flashes amber. Failure to follow
this instruction could result in personal
injury.
The Auto-Start-Stop system status is
available at a glance within the information
display. See Information Displays (page
136).
Enabling Auto-Start-Stop
The system automatically enables every time
you start your vehicle if:
• Your vehicle exceeds an initial speed of
3 mph (5 km/h) after you have initially
started your vehicle.
• You have stopped your vehicle.
• Your foot is on the brake pedal.
• The driver door is closed.
• The interior compartment has cooled or
warmed to an acceptable level.
• The front windshield defroster is off.
• You have not turned the steering wheel
rapidly or you do not have it at a sharp
angle.
• The vehicle is not on a steep road grade.
• The battery is within optimal operating
conditions (battery state of charge and
temperature in range).
• The engine coolant is near operating
temperature.
• Elevation is below about 12,000 ft
(3,650 m).
• Ambient temperature is moderate.
215
Unique Driving Characteristics
• The trailer is not connected.
• If you select Normal, Conserve, or
Slippery.
• You are not in 4H or 4L.
• You have not selected Manual shift
mode.
• Hill descent control is not active.
• You have not selected Tow haul, Excite,
Deep, or Slow Climb.
Note:When in Excite mode, Start/Stop can
be enabled by pressing the Auto-Start-Stop
button.
E121377
The green Auto-Start-Stop
indicator light on the instrument
cluster will illuminate to indicate
when the automatic engine stop occurs.
E146361
If the instrument cluster is
equipped with a grey
Auto-Start-Stop indicator light, it
illuminates when automatic engine stop is
not available due to one of the above noted
conditions not being met.Automatic Engine Restart
Any of the following conditions will result in
an automatic restart of the engine:
• You have removed your foot from the
brake pedal.
• You press the accelerator pedal.
• You press the accelerator and the brake
pedal at the same time.
• The driver safety belt becomes
unfastened or the driver door is ajar.
• Your vehicle is moving.
• The interior compartment does not meet
customer comfort when air conditioning
or heat is on.
• Fogging of the windows could occur and
the air conditioning is on.
• The battery is not within optimal
operating conditions.
• You have exceeded the maximum engine
off time.
• When you press the Auto-Start-Stop
button with the engine automatically
stopped.• The front defroster is turned to the Max
setting.
• When you shift into park (P), the engine
will restart.
Any of the following conditions may result in
an automatic restart of the engine:
• You have increased the blower fan speed
or changed the climate control
temperature.
• You have an electrical accessory turned
on or plugged in.
Note:You may notice that the climate seat
fan fluctuates during an automatic restart.
Disabling Auto-Start-Stop
E287975
Press the button on the instrument
panel to access the
Auto-Start-Stop feature on the
touchscreen. Use the touchscreen to
deactivate the feature.
Deactivating the feature lasts only 1 key
cycle. Use the touchscreen to restore
Auto-Start-Stop function.
216
Unique Driving Characteristics
Note:If the Shift to park (P), Restart Engine
message appears and the amber
Auto-Start-Stop indicator light flashes in the
instrument cluster. This indicates automatic
restart is unavailable. You must restart the
vehicle manually. See Information Displays
(page 136).
If your vehicle is in an engine off
Auto-Start-Stop, shifting from drive (D) to
reverse (R) will not cause a restart if you do
not press the brake pedal. The message
Auto-Start-Stop Press Brake to Start Engine
appears. You must press the brake pedal
within 60 seconds or the system requires
you to shift into park (P) and manually restart
your vehicle.
HYBRID VEHICLE OPERATION
This hybrid vehicle combines electric and
gasoline propulsion to provide breakthrough
performance and improved efficiency.
Familiarizing yourself with these unique
characteristics provides an optimal driving
experience from your vehicle.
Starting
E293827
When you start your vehicle, a
green READY indicator light
appears in the instrument cluster
letting you know that your vehicle is ready
for driving.
The engine may not start because your
vehicle has a silent key start feature. This
fuel saving feature allows your vehicle to be
ready to drive without requiring the gas
engine to be running. The indicator remains
on when your vehicle is on, whether the
engine is running or not, to indicate your
vehicle is capable of movement using the
electric motor, gas engine or both. Typically,
the engine does not start unless the vehicle
is cold, a climate control change is requested
or you press the accelerator pedal.
Driving
The gas engine automatically starts and
stops to provide power when needed and
to save fuel when not needed. When
coasting at low speeds, coming to a stop, or
standing, the gas engine normally shuts
down and your vehicle operates in
electric-only mode.
Conditions that may cause the engine to start
up or remain running include:
• Considerable vehicle acceleration.
• Climbing a hill.
• Charge level of high voltage battery is
low.
• High or low outside temperatures in
order to provide system heating or
cooling.
• Engine not warm enough to provide
passenger requested cabin temperature.
• Towing a trailer.
217
Unique Driving Characteristics
HYBRID VEHICLE FREQUENTLY ASKED QUESTIONS
Answer Question
The high voltage battery is electrically isolated from the rest of the
vehicle when the ignition is off. When you switch the ignition on, the
high voltage contacts inside the battery are closed. This makes the
electricity available to the motor and generator and allows your vehicle
to proceed. The clicks are the sound of these contacts as they close
and open during start up and shut down. What are the series of clicks from the cargo area when I switch the
ignition on?
The vehicle's computer determines if an engine start is required at
key-on. Silent key starts the engine if it is necessary for cabin heating,
windshield defrost, or if the outside temperature is low. Why does the engine sometimes start at key-on?
There are several reasons the engine stays on for an extended amount
of time when you first start it. One common reason is to make sure
that the emission's components are warm enough to minimize tailpipe
emissions. As the climate gets cooler, this engine-on time is extended. Why does it take a long time before the engine shuts down?
221
Unique Driving Characteristics
If the service engine soon indicator remains
on, have your vehicle serviced at the first
available opportunity. Although some
malfunctions detected by the OBD-II may not
have symptoms that are apparent, continued
driving with the service engine soon indicator
on can result in increased emissions, lower
fuel economy, reduced engine and
transmission smoothness and lead to more
costly repairs.
Readiness for Inspection and
Maintenance (I/M) Testing
Some state and provincial and local
governments may have
Inspection/Maintenance (I/M) programs to
inspect the emission control equipment on
your vehicle. Failure to pass this inspection
could prevent you from getting a vehicle
registration.
If the service engine soon indicator
is on or the bulb does not work,
your vehicle may need service.
See On-Board Diagnostics.Your vehicle may not pass the I/M test if the
service engine soon indicator is on or not
working properly (bulb is burned out), or if
the OBD-II system has determined that some
of the emission control systems have not
been properly checked. In this case, the
vehicle is not ready for I/M testing.
If the vehicle’s engine or transmission has
just been serviced, or the battery has
recently run down or been replaced, the
OBD-II system may indicate that the vehicle
is not ready for I/M testing. To determine if
the vehicle is ready for I/M testing, turn the
ignition key to the on position for 15 seconds
without cranking the engine. If the service
engine soon indicator blinks eight times, it
means that the vehicle is not ready for I/M
testing; if the service engine soon indicator
stays on solid, it means that your vehicle is
ready for I/M testing.
The OBD-II system checks the emission
control system during normal driving. A
complete check may take several days.
If the vehicle is not ready for I/M testing, you
can perform the following driving cycle
consisting of mixed city and highway driving:1. 15 minutes of steady driving on an
expressway or highway followed by 20
minutes of stop-and-go driving with at
least four 30-second idle periods.
2. Allow your vehicle to sit for at least eight
hours with the ignition off. Then, start the
vehicle and complete the above driving
cycle. The vehicle must warm up to its
normal operating temperature. Once
started, do not turn off the vehicle until
the above driving cycle is complete.
If the vehicle is still not ready for I/M testing,
you need to repeat the above driving cycle.
237
Engine Emission Control
GENERAL INFORMATION
WARNING: This battery pack should
only be serviced by an authorized electric
vehicle technician. Improper handling can
result in personal injury or death.
WARNING: Apply the parking brake,
shift into park (P), switch the ignition off
and remove the key before you open the
hood or have any service or repair work
completed. If you do not switch the ignition
off, the engine could restart at any time.
Failure to follow this instruction could result
in personal injury or death.
WARNING: Do not touch the
electronic ignition system parts after you
have switched the ignition on or when the
engine is running. The system operates at
high voltage. Failure to follow this
instruction could result in serious personal
injury or death.
WARNING: Keep your hands and
clothing clear of the engine cooling fan.Your vehicle consists of various high-voltage
components and wiring. All of the
high-voltage power flows through specific
wiring assemblies labeled as such or covered
with a solid orange convolute, or orange
striped tape, or both. Do not come in contact
with these components.
The high-voltage battery system is a
high-voltage, lithium-ion battery system. The
pack is located underneath the vehicle. The
high voltage battery system uses an
advanced active liquid heating and cooling
system to regulate high voltage battery
temperature and help maximize the life of
the high voltage battery.
Note:The high-voltage battery does not
require regular service maintenance.
CHARGING THE HIGH VOLTAGE
BATTERY - PLUG-IN HYBRID
ELECTRIC VEHICLE (PHEV)
There are two different style chargers that
could be used for charging your vehicle.
Refer to the illustrations below to identify the
charger, and the instructions for use with the
specific type charger.
Charging Solution One (If Equipped)
IMPORTANT SAFETY INSTRUCTIONS
WARNING: Do not use the
dual-voltage charging cord in commercial
garages.
WARNING: This equipment has
arcing or sparking parts. Do not expose to
flammable vapors. Position this equipment
at least 18 in (450 mm) above the floor.
238
High Voltage Battery - Plug-In Hybrid Electric Vehicle (PHEV)
Special Loading Instructions for
Owners of Pick-up Trucks and Utility-
type Vehicles
WARNING: When loading the
roof racks, we recommend you evenly
distribute the load, as well as maintain
a low center of gravity. Loaded
vehicles, with higher centers of gravity,
may handle differently than unloaded
vehicles. Take extra precautions, such
as slower speeds and increased
stopping distance, when driving a
heavily loaded vehicle.
AIR SUSPENSION (IF EQUIPPED)
WARNING: If your vehicle has
self-leveling air suspension, you must
switch the system off before carrying out
any maintenance or repair. Failure to follow
this warning could result in serious
personal injury or death.The air suspension system automatically
adjusts to maintain a constant frame height,
allows for ease of vehicle loading, provides
improved vehicle ride, and increased driver
comfort.
You can adjust different ride settings through
the selectable drive modes. See Selecting
a Drive Mode (page 343).
Note:The air suspension system may not
operate properly if you exceed the load limit.
See Load Limit (page 348).
Note:When your vehicle is off, the air
compressor may run for a short time. This is
normal.
Switching the systems on or off
You can access the air suspension, liftgate
and easy entry features through the
information display menu settings. See
General Information (page 136).
Using the Service Mode
When the service mode is active, the air
suspension does not make any adjustments
while your vehicle is stationary.Note:Always switch the air suspension
service mode to on before servicing your
vehicle.
Using Cargo Loading
The air suspension cargo loading feature
lowers your vehicle for easier access when
the system detects the liftgate is opening.
When the liftgate is closed your vehicle
returns to its normal height after a short time.
Note:To preserve your vehicle battery, your
vehicle may only lower for cargo mode one
to two times per ignition cycle.
Using Easy Entry
The air suspension can lower your vehicle
to an easier access entry height when the
system detects the intelligent access key,
you press the unlock button, use the remote
start, or use Phone as a Key.
The leveling process stops when you open
a door or the target level is achieved.
Note:To stop the leveling process, press the
lock button on the intelligent access key.
352
Load Carrying