Cleaning the Exterior .................................422
Waxing ...........................................................423
Cleaning the Engine ...................................424
Cleaning the Windows and Wiper Blades
......................................................................4 2 4
Cleaning the Interior ..................................425
Cleaning the Instrument Panel and
Instrument Cluster Lens ........................425
Cleaning Leather Seats .............................426
Repairing Minor Paint Damage ................427
Cleaning the Wheels ..................................427
Vehicle Storage ............................................427
Body Styling Kits ..........................................429
Wheels and Tires
General Information ....................................430
Tire Care ........................................................432
Using Summer Tires ...................................444
Using Snow Chains .....................................445
Tire Pressure Monitoring System ............447
Changing a Road Wheel ............................451
Technical Specifications ............................458
Capacities and Specifications
Engine Specifications - Excluding: Plug-In
Hybrid Electric Vehicle (PHEV) ............460
Engine Specifications - Plug-In Hybrid
Electric Vehicle (PHEV) ...........................461
Motorcraft Parts - Excluding: Plug-In Hybrid
Electric Vehicle (PHEV) ..........................462
Motorcraft Parts - Plug-In Hybrid Electric
Vehicle (PHEV) .........................................464
Vehicle Identification Number .................465
Capacities and Specifications - Excluding:
Plug-In Hybrid Electric Vehicle (PHEV)
......................................................................465
Capacities and Specifications - Plug-In
Hybrid Electric Vehicle (PHEV) ............477
Bulb Specification Chart ............................488
Vehicle Identification
Installing the Vehicle Identification Card
......................................................................489
Network Connectivity
Connecting the Vehicle to a Mobile
Network .....................................................490Network Connectivity – Troubleshooting
.......................................................................491
Vehicle Wi-Fi Hotspot
Creating a Vehicle Wi-Fi Hotspot ............494
Changing the Vehicle Wi-Fi Hotspot Name
or Password ..............................................494
Audio System
General Information ...................................496
Audio Unit ......................................................497
Digital Radio .................................................499
Satellite Radio ..............................................502
USB Port ........................................................505
SYNC™ 3
General Information ....................................507
Using Voice Recognition ...........................509
Entertainment ................................................521
Climate ...........................................................533
Phone .............................................................536
Navigation .....................................................538
Electric Vehicle Information ......................546
8
Table of Contents
WHAT IS AUTOMATIC HIGH BEAM
CONTROL
The system turns on high beams if it is dark
enough and no other traffic is present. If it
detects an approaching vehicle’s headlamps
or tail lamps, or street lighting ahead, the
system turns the high beams off. Low beams
remain on.
A camera sensor, centrally mounted behind
the windshield of your vehicle, continuously
monitors conditions to turn the high beams
on and off.
SWITCHING AUTOMATIC HIGH
BEAM CONTROL ON AND OFF
WARNING: Do not use the system in
poor visibility, for example fog, heavy rain,
spray or snow.
Use the touchscreen to select the following:
1. Select Settings.
2. Select Vehicle.3. Select Lighting.
Activating the Automatic High Beam
Control
E281240
Switch the lighting control to the
autolamps position. See
Autolamps (page 112).
Note:The lighting control defaults to
autolamps each time you switch your vehicle
on.
When active, the high beams turn on if all
the following conditions occur:
• The ambient light level is low enough.
• There is no traffic in front of your vehicle.
• The vehicle speed is greater than
approximately 25 mph (40 km/h).
When active, the high beams turn off if at
least one of the following conditions occur:
• The ambient light level is high enough
that you do not require high beams.
• The system detects an approaching
vehicle's headlamps or tail lamps.
• The system detects severe rain, snow or
fog.• A blocked vehicle camera.
• The vehicle speed falls below
approximately 19 mph (30 km/h).
Note:The deactivation speed is lower on
curves.
Note:Certain curvy road situations may
delay high beam reactivation.
Note:If you have a blocked sensor, the
system may not operate properly. Keep the
windshield free from obstruction or damage.
Note:The system may not operate properly
in cold or inclement conditions. You can
switch on the high beams by overriding the
system.
Note:If the system detects a blockage, for
example bird droppings, bug splatter, snow
or ice, the system goes into low beam mode
until you clear the blockage. If you have a
blocked camera, a message may appear in
the information display.
Note:Using much larger tires or equipping
vehicle accessories such as snowplows can
modify your vehicle's ride height and
degrade automatic high beam control
performance.
119
Automatic High Beam Control
Starting System
Action Message
Displays when starting the vehicle as a reminder to apply the brake. To START Press Brake
Displays when the starter has exceeded its cranking time in attempting to start the vehicle. Cranking Time Exceeded
Displays when the starter is attempting to start the vehicle. Engine Start Pending Please Wait
Displays when the pending start has been cancelled. Pending Start Cancelled
Tire Pressure Monitoring System
Action Message
One or more tires on your vehicle have low tire pressure. See Tire Pressure Monitoring
System (page 447). Tire Pressure Low
The system may require service. If this message stays on or continues to come on, have the
system checked as soon as possible. See Tire Pressure Monitoring System (page 447). Tire Pressure Monitor Fault
The system may require service, or your spare tire is in use. For more information on how the
system operates under these conditions, See Tire Pressure Monitoring System (page 447).
If this message stays on or continues to come on, have the system checked as soon as
possible. Tire Pressure Sensor Fault
161
Information Displays
• Keep the tires properly inflated and only
use the recommended size.
• Aggressive driving increases the amount
of energy required to move your vehicle.
In general, you can achieve better fuel
economy with mild to moderate
acceleration and deceleration. Moderate
braking is particularly important since it
allows you to maximize the energy
captured by the regenerative braking
system.
Additional Tips:
• Do not carry extra loads.
• Be mindful of adding external
accessories that may increase
aerodynamic drag.
• Observe posted speed limits.
• Perform all scheduled maintenance.
• There is no need to wait for your engine
to warm up. The vehicle is ready to drive
immediately after starting.PLUG-IN HYBRID VEHICLE
OPERATION
Regularly plug in your vehicle to get optimal
electric-only range capability from the high
voltage battery. Charging your vehicle adds
electrical energy. This energy propels the
vehicle.
Estimated electric-only driving range shows
in blue next to the gasoline range on the
information display.
The system maximizes the use of
electric-only operation in normal drive mode.
System conditions could require the engine
to operate, however, the system uses the
available electric range whenever possible.
In Pure EV drive mode, your vehicle only
uses electric power unless you enable the
engine, or system conditions require the
engine to operate.Preserve EV drive mode saves the electric
range for later use. If you select this mode
and the battery is at full or near full charge,
it uses some electric-only range to discharge
the battery. This allows the regenerative
braking system to fully operate. If the battery
charge is low when selecting Preserve EV
mode, the engine charges the high voltage
battery to a minimum level. This provides
additional electric driving range. When the
battery charges to this level, Preserve EV
saves the electric range for later use.
Other drive modes appropriately make use
of electric power to help deliver the selected
drive mode experience. It could use available
electric-only range, if needed. See What Is
Drive Mode Control (page 343).
219
Unique Driving Characteristics
Note:A screwdriver tool longer than 4.7 in
(120 mm) could hit the underside of the
armrest console before you achieve full
travel of the detent.
6. With your foot still fully applied on the
brake pedal, disengage the parking
brake. See Electric Parking Brake (page
272).
7. Your vehicle remains in neutral (N) for
emergency towing purposes.
8. Switch off the ignition.
9. Once it is safe to do so, and there is no
risk of your vehicle rolling, disconnect
the negative, black, battery cable from
the battery.
Returning Your Vehicle to Normal Mode
1. Once it is safe to do so, reconnect the
negative, black, battery cable to the
battery.
2. Apply the parking brake. See Electric
Parking Brake (page 272).
Note: If the vehicle battery is dead, you
could require an external power source to
apply the parking brake.3. Fully apply the brake pedal and hold, do
not release.
4. Insert the screwdriver fully into the
Manual Park Release lever slot. Push the
tool downwards. The system detent
releases and the Manual Park Release
lever moves forward, allowing the vehicle
to go back into the park (P) position.
Remove the screwdriver.
5. Install the access cover.
6. With your foot fully applied on the brake
pedal, start your vehicle. Confirm that
your vehicle is in the park (P) position and
that the instrument cluster indicates park
(P).
7. If the instrument cluster does not display
the park (P) position or there is a
message stating Park Not Available,
Transmission Not In Park or Shift System
Fault, apply the parking brake before
exiting your vehicle. Contact an
authorized dealer.If Your Vehicle Gets Stuck in Mud or
Snow
If your vehicle gets stuck in the mud or snow,
you can rock it out by shifting between
forward and reverse gears, stopping
between shifts in a steady pattern. Press
lightly on the accelerator in each gear.
Note:Do not rock the vehicle if the engine
is not at normal operating temperature or
damage to the transmission could occur.
Note:Do not rock the vehicle for more than
a minute or damage to the transmission and
tires could occur, or the engine could
overheat.
263
Transmission
USING ALL-WHEEL DRIVE
WARNING: Vehicles with a higher
center of gravity (utility and four-wheel
drive vehicles) handle differently than
vehicles with a lower center of gravity
(passenger cars). Avoid sharp turns,
excessive speed and abrupt steering in
these vehicles. Failure to drive cautiously
increases the risk of losing control of your
vehicle, vehicle rollover, personal injury
and death.
WARNING: Do not become
overconfident in the ability of all-wheel
drive vehicles. Although an all-wheel drive
vehicle may accelerate better than a
two-wheel drive vehicle in low traction
situations, it won't stop any faster than
two-wheel drive vehicles. Always drive at
a safe speed.The intelligent AWD system continuously
monitors vehicle conditions and adjusts the
power distribution between the front and
rear wheels. It combines transparent
all-surface operation with highly capable
all-wheel drive.
The AWD system is always active and
requires no driver input. It is capable of
handling all road conditions including street
and highway driving as well as off-road and
winter driving. You can optimize more AWD
control by selecting different drive modes.
See Selecting a Drive Mode (page 343).
Note:A warning message displays in the
information display when an AWD system
fault is present. See Information Messages
(page 142). A AWD system fault causes the
AWD system to default to rear-wheel drive
only mode. When this warning message
displays, have your vehicle serviced.Note:A warning message displays in the
information display if the AWD system
overheats. See Information Messages
(page 142). This condition could occur if you
operate your vehicle in extreme conditions
with excessive wheel slip, such as deep
sand. To resume normal AWD function as
soon as possible, stop the vehicle in a safe
location and stop the engine for at least 10
minutes. After you restart the engine and the
AWD system adequately cools, the warning
message turns off and normal AWD function
returns.Operating All-Wheel Drive (AWD)
Vehicles With Spare Tires
Do not use a different size spare tire other
than the tire provided. If the mini-spare tire
is installed, the AWD system will disable and
enter rear-wheel drive only mode to protect
driveline components. Some limited AWD
traction could be provided if the mini-spare
is installed on one of the front wheels. If you
are in driving conditions where limited AWD
traction is needed while the mini-spare is
installed, it is recommended the mini-spare
be installed on the front axle.
264
All-Wheel Drive (If Equipped)
If the mini-spare is installed, this condition is
indicated by a warning in the information
display.
The slip response system could activate if
the mini spare is installed on the front
wheels. If the mini spare was installed on the
rear wheels the slip response system will
fully disable. In situations where there is a
wintery mix or an off road situation, and you
need to use a mini spare, you must install
the mini spare in the front tire position and
move a full size tire to the rear tire position
for the slip response system to function.
Operating ALL-Wheel Drive (AWD)
Vehicles with Mismatched Tires
WARNING: Only use replacement
tires and wheels that are the same size,
load index, speed rating, and type as those
originally provided for your vehicle. The
recommended tire and wheel sizes can be
found on the Tire Label on the driver side
door frame or the edge of the driver door.
If this information is not found in those
locations, or for additional options, contact
your authorized dealer. Use of any tire or
wheel not recommended, could affect the
safety and performance of your vehicle,
which could result in an increased risk of
loss of vehicle control, vehicle rollover,
personal injury and death.
Major dissimilar tire sizes between the front
and rear axles (for example, 17 inch low
profile tires on the front axle and 22 inch high
profile tires on the rear axle) could cause the
AWD system to stop functioning and default
to rear-wheel drive or damage the AWD
system.
For optimum AWD Performance, it is
recommended to follow the tire rotation
maintenance schedule. To avoid potential
AWD malfunction or AWD system damage,
it is recommended to replace all four tires
rather than mixing significantly worn tires
with new tires. For example, using 3 worn
tread tires and 1 new tread tire all of the same
original tire size/brand, can be tolerated by
the AWD system as long as the worn tires
still have usable tread depth.How Your Vehicle Differs from Other
Vehicles
Truck and utility vehicles can differ from
some other vehicles. Your vehicle could be
higher to allow it to travel over rough terrain
without getting hung up or damaging
underbody components.
The differences that make your vehicle so
versatile also make it handle differently than
an ordinary passenger car.
Maintain steering wheel control at all times,
especially in rough terrain. Since sudden
changes in terrain can result in abrupt
steering wheel motion, make sure you grip
the steering wheel from the outside. Do not
grip the spokes.
Drive cautiously to avoid vehicle damage
from concealed objects such as rocks and
stumps.
265
All-Wheel Drive (If Equipped)
If Your Vehicle Gets Stuck
WARNING: Apply the parking brake,
shift into park (P), switch the ignition off
and remove the key before you leave your
vehicle. Failure to follow this instruction
could result in personal injury or death.
WARNING: If the parking brake is
fully released, but the brake warning lamp
remains illuminated, the brakes may not
be working properly. Have your vehicle
checked as soon as possible.
WARNING: Do not spin the wheels
at over 34 mph (55 km/h). The tires may
fail and injure a passenger or bystander.
If your vehicle gets stuck in mud or snow it
could be rocked out by shifting between
forward and reverse gears, stopping
between shifts, in a steady pattern. Press
lightly on the accelerator in each gear.
It could be beneficial to disengage Traction
Control while attempting to rock the vehicle.Note:Do not rock the vehicle if the engine
is not at normal operating temperature or
damage to the transmission could occur.
Note:Do not rock the vehicle for more than
a few minutes or damage to the transmission
and tires could occur or the engine could
overheat.
Emergency Maneuvers
• In an unavoidable emergency situation
where a sudden sharp turn must be
made, remember to avoid "over-driving"
your vehicle (i.e., turn the steering wheel
only as rapidly and as far as required to
avoid the emergency). Excessive steering
can result in less vehicle control, not
more. Additionally, smooth variations of
the accelerator and/or brake pedal
pressure should be utilized if changes in
vehicle speed are called for. Avoid abruptsteering, acceleration or braking which
could result in an increased risk of loss
of vehicle control, vehicle rollover and/or
personal injury. Use all available road
surface to return the vehicle to a safe
direction of travel.
• In the event of an emergency stop, avoid
skidding the tires and do not attempt any
sharp steering wheel movements.
• If the vehicle goes from one type of
surface to another (i.e., from concrete to
gravel) there is a change in the way the
vehicle responds to a maneuver
(steering, acceleration or braking). Again,
avoid these abrupt inputs.
Sand
When driving over sand, try to keep all four
wheels on the most solid area of the trail.
Avoid reducing the tire pressures but shift
to a lower gear and drive steadily through
the terrain. Apply the accelerator slowly and
avoid spinning the wheels.
267
All-Wheel Drive (If Equipped)