2023 FORD MUSTANG MACH E bluetooth

Switching Shuffle Mode On and Off.........................................................................377
Switching Repeat Mode On and Off.........................................................................377
Setting a Memory Preset..........................377
Muting the Audio.........................................378
Adjusting the Sound Settings................378
Setting the Clock and Date.....................378
FM Radio........................................................378
Digital Radio.................................................379
Satellite Radio.............................................380
Audio System – Troubleshooting.........383
Center Display Overview
Center Display Precautions.....................387
Center Display Limitations......................387
Status Bar......................................................387
Center Display Settings...........................388
Rebooting the Center Display...............388
Voice Interaction
Ford Assistant.............................................389
Alexa Built-In
What is Alexa Built-In................................391
Alexa Built-In Requirements...................391
Signing Into Your Account........................391
Using Alexa Built-In....................................391
Alexa Built-In Settings...............................391
Phone
Phone Precautions....................................393
Connecting Your Phone...........................393
Phone Menu.................................................393
Making and Receiving a Phone Call.....394
Sending and Receiving a Text Message........................................................................395
Bluetooth®
Connecting a Bluetooth® Device........396
Playing Media Using Bluetooth®.........396
Apps
App Precautions..........................................397
App Requirements.....................................397
Accessing Apps...........................................397
Enabling Apps on an iOS Device...........397
Enabling Apps on an Android Device.......................................................................398
Switching Apple CarPlay On and Off.......................................................................398
Switching Android Auto On and Off....398
Personal Profiles
How Do Personal Profiles Work............399
Enabling or Disabling Personal Profiles.......................................................................399
Creating a Personal Profile.....................399
Linking or Unlinking a Personal Profile.......................................................................399
Selecting a Personal Profile..................400
Deleting a Personal Profile.....................400
Navigation
Connected Navigation..............................401
Accessing Navigation................................401
Navigation Map Updates.........................401
Adjusting the Map.......................................401
Live Traffic......................................................401
Setting a Destination.................................401
Waypoints.....................................................402
Route Guidance..........................................402
Vehicle Software Updates
Vehicle Software Updates.....................404
Software Update Settings.....................404
Software Update Indicators..................405
Vehicle System Reset
Performing a System Reset...................406
12
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMTable of Contents

WHAT IS 911 ASSIST
911 Assist is a SYNC system feature thatcan call for help.
For more information, visitwww.owner.ford.com.
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding kneeairbags and rear inflatable seatbelts, oractivates the battery shut-off, your vehiclemay be able to contact emergency servicesby dialing 911 through a paired andconnected Bluetooth®-enabled phone.
Not all crashes will deploy an airbag oractivate the battery shut-off. If aconnected cell phone sustains damage orloses its connection to SYNC during acrash, SYNC will search for and try toconnect to a previously paired cell phone.SYNC will then attempt to call theemergency services.
Before making the call:
•SYNC provides about 10 seconds tocancel the call. If you fail to cancel thecall, SYNC attempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel."
If you do not cancel the call and SYNCmakes a successful call a pre-recordedmessage plays for the 911 operator. Theoccupants in your vehicle are able to talkwith the operator. Be prepared to provideyour name, phone number and locationimmediately because not all 911 systemsare capable of receiving this informationelectronically.
During an emergency call the systemtransmits vehicle data to the emergencyservice.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911Assist to make an emergency call if youcan do it yourself. Dial emergencyservices immediately to avoid delayedresponse time which could increase therisk of serious injury or death after acrash. If you do not hear 911 Assist withinfive seconds of the crash, the system orphone may be damaged ornon-functional.
WARNING: Always place yourphone in a secure location in your vehicleso it does not become a projectile or getdamaged in a crash. Failure to do so maycause serious injury to someone ordamage the phone which could prevent911 Assist from working properly.
WARNING: Unless the 911 Assistsetting is set on before a crash, thesystem will not dial for help which coulddelay response time, potentiallyincreasing the risk of serious injury ordeath after a crash.
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth® enabled and compatiblecell phone to SYNC.
•A connected Bluetooth® enabledphone must have the ability to makeand maintain an outgoing call at thetime of the incident.
66
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOM911 Assist

•A connected Bluetooth® enabledphone must have adequate networkcoverage, battery power and signalstrength.
•The vehicle must have battery powerand be located in the U.S., Canada orin a territory in which 911 is theemergency number.
Note:If any user sets 911 Assist to on or off,that setting applies for all paired phones. If911 Assist is switched off and the phone isconnected to SYNC, an icon displays on thestatus bar.
Note:Every phone operates differently.While SYNC 911 Assist works with mostcellular phones, some may have troubleusing this feature.
EMERGENCY CALL
LIMITATIONS
The SYNC 911 Assist feature only operatesin the U.S., Canada or in a territory in which911 is the emergency number.
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNCsystem has no power.
•The phone(s) thrown from your vehicleare the ones paired and connected tothe system.
67
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOM911 Assist

WHAT IS PHONE AS A KEY
Phone as a Key with Walk Away Locking
Phone as a Key allows you to use yourphone in place of a passive key.
You can use your phone for the followingfunctions:
•Remote locking and unlocking.
•Passive entry and exit.
•Passive start and drive the vehicle.
•Remote start.
•Memory function recall.
PHONE AS A KEY
LIMITATIONS
Limitations can vary based on the makeand model of your phone, phone locationand physical obstructions.
The following items could impact Phoneas a Key performance or preventfunctionality in some cases:
•The typical operating range for Phoneas a Key is 131 ft (40 m).
•Your Bluetooth® connection is notenabled, is disrupted, or out of range.
•Your Phone as a Key is not active orenabled on at least one phone.
•Your vehicle battery has depleted.
•Your phone battery has depleted.
•Interference from other devices usingradio frequencies or physicalobstructions.
•Your phone is too close to metalobjects or other electronic devices.
Note:Do not leave a duplicate coded keyin the vehicle. Always take your keys andphone and lock all doors when leaving thevehicle.
PROGRAMMING YOUR PHONE
To program your smartphone as phone asa key:
1.Visit your device's app store todownload the FordPass app.
2.Create a new account or sign-in to anexisting account on the FordPass app.
3.Add the vehicle identification numberto your account and follow theprompts in the FordPass app tocomplete the Sync ConnectAuthorization process.
4.After the authorization is complete, youcan set up phone as a key following theprompts in the FordPass app.
5.After phone as a key is set up, you canset up the backup start passcode byfollowing the prompts on yourtouchscreen.
Note:Keep your new backup startpasscode with you in case of an emergency.
Resetting Phone as a Key
1.
Press the button on thetouchscreen.
2.Press General.
3.Press Reset.
4.Press the app connect reset option.
5.Press Reset All.
6.Confirm you would like to continue witherasing all phone as a key settings, keysand backup start passcodes.
7.Press Continue.
8.Confirm you are aware you arede-authorizing all authorized users andFordPass Connect settings.
9.Press Continue.
72
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMPhone as a KeyE386797

2.Use the touchscreen to enter yourbackup start passcode.
3.After entering your passcode, pressreturn within 30 seconds.
4.Once the system validates the backupstart passcode, a message alerts youto start your vehicle.
5.Press the brake pedal and the pushbutton start within 20 seconds to startthe vehicle.
6.If your vehicle does not start, repeatsteps 1-5.
System Lockout
The system locks after five combinedincorrect attempts of the following:
•Entering a backup start passcode.
•Resetting a current passcode.
•Entering a valet mode passcode.
Note:The system remains locked for fiveminutes. After five minutes the systemallows codes to be entered again.
PHONE AS A KEY –
TROUBLESHOOTING
PHONE AS A KEY – FREQUENTLYASKED QUESTIONS
How can I tell if my vehicle hasphone as a key?
•The touchscreen shows the phone asa key reset option.
•A control button appears on the homescreen of the FordPass app if you haveregistered your vehicle through theFordPass app.
What happens if I cannot unlockthe vehicle with phone as a key?
•Attempt to move your phone closer tothe vehicle.
•Check that the FordPass app is stillrunning and that the phone as a keycontrol screen shows connected. If thephone is connected, attempt to pressthe remote unlock button in theFordPass app. If the phone is notconnected or the remote unlock buttondoes not work in the FordPass app,attempt to force close and restart theapp.
Why do I get a No Key Detectedmessage in the instrument clusterdisplay when I am using phone asa key and my phone is in the car?
•Your phone’s Bluetooth connection hasbeen disrupted or is not connected. Tryreconnecting your phone's Bluetoothconnection.
•Move the phone closer to the center ofthe vehicle near the cup holder orcenter console.
•Verify your phone as a key is still active,enabled and has not been revoked.
What do I do if my phone is lost,damaged or the battery hasdepleted?
•Use the backup start passcode thatyou created. See Using the BackupStart Passcode (page 73).
How many phones can I use forphone as a key?
•You can program and activate up tofour phones with phone as a key to yourvehicle.
74
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMPhone as a Key

How does a valet drive my car if Ionly use my phone as a key?
•Have the valet use the temporary valetpasscode that you created. See Usingthe Valet Mode (page 73).
I uninstalled my FordPass app andreinstalled it. Why am I not able toget a new phone as a key?
•Remove the phone as a key that waspreviously associated with your phone.
•Reset phone as a key from your vehicle,and then request a new phone as a key.See Programming Your Phone (page72).
Why can I not remotely start thevehicle with my phone as a key?
•Using the FordPass app, verify yourphone as a key setup is complete andenabled via Bluetooth connection onat least one phone. If Bluetooth hasconnected but phone as a key setup isnot complete, complete the setup ofyour phone as a key as prompted fromthe FordPass app. See ProgrammingYour Phone (page 72).
75
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMPhone as a Key

Protected ComponentFuseRatingFuseLocation
Not used.15 A13
Driver door module.30 A14
Not used.15 A15
Active suspension (GT).15 A16
SYNC.15 A17
Wireless accessory charging module.7.5 A18Driver status monitor.Front passenger door activation switch.Rear passenger door activation switch.
Headlamp switch pack.7.5 A19Bluetooth low energy module.Push button start.
Anti-theft alarm horn.10 A20
Gateway module.7.5 A21Climate control.Gear shift module.
Instrument cluster.7.5 A22Steering column control module.
Audio unit.20 A23
Not used.20 A24
Not used.30 ACircuitBreaker
25
323
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMFuses

CENTER DISPLAY
PRECAUTIONS
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is thesafe operation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
CENTER DISPLAY
LIMITATIONS
Speed-restricted Features
For your safety, some features are notavailable while the vehicle is in motion ator above 5 mph (8 km/h). Settings thatare not critical while driving your vehicleare shown as restricted on your display.Some of these settings include:
•Software updates.
•Personal profiles setup.
•Valet mode setup.
•Driver assistance settings.
•MyKey setup.
•Door keypad code setup.
These restricted features becomeavailable when your vehicle is no longer inmotion.
STATUS BAR
The bar is on top of the display andindicates the status of your vehicle'sfeatures.
Status Area
The status area is on the right side of thestatus bar and provides information aboutvehicle features.
Audio System
Audio system muted.
Connected Device
Cell phone microphone muted.
Phone call in progress.
Media player connected usingBluetooth®.
Cell phone network signalstrength.
Cell phone roaming.
Text message received.
Unread email message.
Automatic crash notificationsystem off.
Cell phone battery status.
387
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMCenter Display OverviewE353221 E353213 E353208 E335295 E353216 E335293