2023 FORD F150 phone

Alexa Built-In
What is Alexa Built-In...............................642
Alexa Built-In Requirements..................642
Signing Into Your Account.......................642
Using Alexa Built-In...................................642
Alexa Built-In Settings..............................642
Phone
Phone Precautions....................................644
Connecting Your Phone...........................644
Phone Menu.................................................644
Making and Receiving a Phone Call.....646
Sending and Receiving a Text Message........................................................................647
Switching Text Message Notification Onand Off.......................................................648
Bluetooth®
Connecting a Bluetooth® Device........649
Playing Media Using Bluetooth®.........649
Apps
App Precautions.........................................650
App Requirements....................................650
Accessing Apps..........................................650
Enabling Apps on an iOS Device..........650
Enabling Apps on an Android Device.......................................................................650
Switching Apple CarPlay On and Off.........................................................................651
Switching Android Auto On and Off.....651
Personal Profiles
How Do Personal Profiles Work............652
Enabling or Disabling Personal Profiles........................................................................652
Creating a Personal Profile.....................652
Linking or Unlinking a Personal Profile........................................................................652
Selecting a Personal Profile...................653
Deleting a Personal Profile.....................653
Navigation
Connected Navigation..............................654
Accessing Navigation...............................654
Navigation Map Updates........................654
Adjusting the Map......................................654
Live Traffic.....................................................654
Setting a Destination................................654
Waypoints.....................................................655
Route Guidance..........................................655
Trailer Towing Navigation........................656
Vehicle Software Updates
Vehicle Software Updates......................657
Software Update Settings......................657
Software Update Indicators..................658
Vehicle System Reset
Performing a System Reset...................659
Accessories
Accessories..................................................660
Auxiliary Switches
What Are the Auxiliary Switches...........661
Locating the Auxiliary Switches............661
Locating the Auxiliary Switch Wiring........................................................................662
Identifying the Auxiliary Switch Wiring........................................................................662
Warranty Terms andConditions - Raptor
Base Warranty.............................................664
Ford Protect
What Is Ford Protect.................................665
Scheduled Maintenance
General Maintenance Information......667
Normal Scheduled Maintenance.........670
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If you require assistance or clarification onpolicies or procedures, please contact thecustomer relationship center.
United States
Ford Motor CompanyCustomer Relationship CenterPO Box 6248Dearborn, MI 481261-800-392-3673 (FORD)TDD for the hearing impaired:7-1-1 (where offered by your telephoneservice provider)www.ford.com/help/contact/
Ford Credit - US Only
Ford Credit offers a full range of financingand lease plans to help you acquire yourvehicle. If you have financed or leased yourvehicle through Ford Credit, thank you foryour business.
For assistance call 1-800-727-7000, or formore information about Ford Credit andaccess to an account manager, visitwww.ford.com/finance.
Canada
Customer Relationship CentreFord Motor Company of Canada LimitedP.O. Box 2000Oakville, Ontario L6J 5E41-800-565-3673 (FORD)TDD for the hearing impaired:7-1-1 (where offered by your telephoneservice provider)www.ford.ca
Australia
Ford Motor Company of Australia Pty Ltd.Customer Relationship CentrePrivate Mail Bag 5Campbellfield, Victoria, 3061Telephone: (13 FORD) 13 3673E-mail: [email protected]
New Zealand
Ford Motor CompanyAttention: Customer Relationship CentrePrivate Bag 76912Manukau City 2241Telephone: 0800 367 369 (FORDNZ)E-mail: [email protected]
China - Imported Vehicle
Customer Relationship CenterTelephone: 400-690-1886Website: https://www.ford.com.cn/
China - Chang’An Ford
Customer Relationship CenterTelephone: 800-810-8168Mobile: 400-887-7766Website: https://www.ford.com.cn/
Asia Pacific Direct Markets(APDM)
E-mail: [email protected]
Caribbean, Central America andIsrael
Ford Motor CompanyFord Export OperationsAttention: Owner Relations1555 Fairlane DriveFairlane Business Park #3Allen Park, MI 48101Fax: (313) 390-0804Telephone: (313) 594-4857E-mail: [email protected]
U.S. Virgin Islands and Puerto Rico
Ford Motor CompanyFord Export OperationsAttention: Owner Relations1555 Fairlane DriveFairlane Business Park #3Allen Park, MI 48101Telephone: (800) 841-3673E-mail: [email protected]
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Argentina
Telephone: 0800-888-3673
Brazil
www.ford.com.br
North Africa
E-mail: [email protected]
South Africa
Telephone: 0860011022Email: [email protected]
Sub-Saharan Africa
E-mail: [email protected]
Puerto Rico
Ford International Business Development,Inc.P.O. Box 11957Caparra Heights StationSan Juan, PR 00922-19571-800-392-3673 (FORD)Fax: (313) 390-0804E-mail: [email protected]
Middle East
Ford Middle East Customer RelationshipCenterP.O. Box 21740Dubai, United Arab EmiratesTelephone: 80004441066Toll-free number for the Kingdom of SaudiArabia: 8008443673Mobily and Zain cell phone users in SaudiArabia: 800850078Kuwait: 22280384Local telephone number for Kuwait: +9651 898900Fax: +971 4 3327266E-mail: [email protected]
South Korea
Customer Relationship CenterTelephone: +82-02-1600-6003E-mail: [email protected] Dispatch Service call:080-300-3673
Philippines
Telephone: 02-88669408Email: [email protected]
Taiwan
Telephone: 0800-032100705 Zhonghua Rd., Sec. 1Zhongli District, Taoyuan, Taiwan, 32068
Thailand
Telephone: 1383E-mail: [email protected]
Vietnam
Telephone: 1800588888E-mail: [email protected]
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Note:Event data recorder data is recordedby your vehicle only if a non-trivial crashsituation occurs; no data is recorded by theevent data recorder under normal drivingconditions and no personal data orinformation (for example name, gender,age, and crash location) is recorded.However, parties, such as law enforcement,could combine the event data recorder datawith the type of personally identifying dataroutinely acquired during a crashinvestigation.
To read data recorded by an event datarecorder, special equipment is required,and access to the vehicle or the event datarecorder is needed. In addition to thevehicle manufacturer, other parties, suchas law enforcement, that have such specialequipment, can read the information if theyhave access to the vehicle or the eventdata recorder.
BlueCruise Data (If Equipped)
If BlueCruise is active in certain crash ornear crash-like situations, such as anairbag deployment or hitting a roadobstacle, the system may record driverattentiveness, based on the direction ofeyes and duration, and photographs of thedriver seat area.
Note:No data is recorded under normaldriving conditions.
SETTINGS DATA
Your vehicle has electronic control unitsthat have the ability to store data basedon your personalized settings. The data isstored locally in the vehicle or on devicesthat you connect to it, for example, a USBdrive or digital music player. You can deletesome of this data and also choose whetherto share it through the services to whichyou subscribe. See Enabling andDisabling the Modem (page 621).
Comfort and Convenience Data
Data recorded includes, for example:
•Seat and steering wheel position.
•Climate control settings.
•Radio presets.
Entertainment Data
Data recorded includes, for example:
•Music, videos or album art.
•Contacts and corresponding addressbook entries.
•Navigation destinations.
CONNECTED VEHICLE DATA -
EXCLUDING: POLICE
RESPONDER
The modem has a SIM. Themodem was enabled when yourvehicle was built and periodicallysends messages to stay connected to thecell phone network, receive automaticsoftware updates and send vehicle-relatedinformation to us, for example diagnosticinformation. These messages couldinclude information that identifies yourvehicle, the SIM and the electronic serialnumber of the modem. Cell phone networkservice providers could have access toadditional information, for example cellphone network tower identification. Foradditional information about our privacypolicy, visit www.FordConnected.com orrefer to your local Ford website.
Note:The modem continues to send thisinformation unless you disable the modemor stop the modem from sharing vehicledata by changing the modem settings. SeeConnected Vehicle (page 621).
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Note:The service can be unavailable orinterrupted for a number of reasons, forexample environmental or topographicalconditions and data plan coverage.
Note:To find out if your vehicle has amodem, visit www.FordConnected.com.
MOBILE DEVICE DATA
If you connect a mobile device to yourvehicle, you can display data from yourdevice on the touchscreen for example,music and album art. You can share yourvehicle data with mobile apps on yourdevice through the system. See AppRequirements (page 650).
The mobile apps function operates by yourconnected device sending data to us in theUnited States. The data is encrypted andincludes, for example, the vehicleidentification number of your vehicle, theSYNC module serial number, odometer,enabled apps, usage statistics anddebugging information. We retain it onlyas long as necessary to provide the service,to troubleshoot, for continuousimprovement and to offer you productsand services that may be of interest to youaccording to your preferences and whereallowed by law.
If you connect a cell phone to the system,the system creates a profile that links tothat cell phone. The cell phone profileenables more mobile features and efficientoperation. The profile contains, forexample data from your phonebook, readand unread text messages and call history,including history of calls when your cellphone was not connected to the system.
If you connect a media device, the systemcreates and retains a media device indexof supported media content. The systemalso records a short diagnostic log ofapproximately 10 minutes of all recentsystem activity.
The cell phone profile, media device indexand diagnostic log remain in your vehicleunless you delete them and are generallyaccessible only in your vehicle when youconnect your cell phone or media device.If you no longer plan to use the system oryour vehicle, we recommend you use themaster reset function to erase the storedinformation. See Performing a SystemReset (page 659).
System data cannot be accessed withoutspecial equipment and access to yourvehicle's module.
For additional information about ourprivacy policy, refer to the local Fordwebsite.
Note:To find out if your vehicle hasconnectivity technology, visitwww.FordConnected.com.
EMERGENCY CALL SYSTEM
DATA
When the emergency call system is active,it may disclose to emergency services thatyour vehicle has been in a crash involvingthe deployment of an airbag or activationof the fuel pump shut-off. Certain versionsor updates to the emergency call systemmay also be capable of electronically orverbally disclosing to emergency servicesoperators your vehicle location or otherdetails about your vehicle or crash to assistemergency services operators to providethe most appropriate emergency services.If you do not want to disclose thisinformation, do not activate the emergencycall system.
Note:You cannot deactivate emergencycall systems that are required by law.
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STEERING WHEEL - EXCLUDING: RAPTOR/POLICE RESPONDER
See Switching Adaptive Cruise Control On and Off (page 344).A
See Setting the Adaptive Cruise Control Speed (page 345).B
See Setting the Adaptive Cruise Control Gap (page 346).C
See Using the Instrument Cluster Display Controls (page 175).D
See Selecting a Radio Station (page 628).E
See Making and Receiving a Phone Call (page 646).F
See Using Ford Assistant (page 640).G
See Adjusting the Volume (page 627).H
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See Adjusting the Volume (page 627).K
See Switching Adaptive Cruise Control On and Off (page 344).L
STEERING WHEEL - POLICE RESPONDER
See Adjusting the Volume (page 627).A
See Using the Instrument Cluster Display Controls (page 175).B
See Selecting a Radio Station (page 628).C
See Making and Receiving a Phone Call (page 646).D
See Using Ford Assistant (page 640).E
See Adjusting the Volume (page 627).F
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WHAT IS 911 ASSIST
911 Assist is a SYNC system feature thatcan call for help.
For more information, visitwww.owner.ford.com.
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding kneeairbags and rear inflatable seatbelts, oractivates the fuel pump shut-off, yourvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth® enabled phone.
Not all crashes deploy an airbag or activatethe fuel pump shut-off. If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCsearches for and tries to connect to apreviously paired cell phone. SYNC thenattempts to call the emergency services.
Before making the call:
•SYNC provides about 10 seconds tocancel the call. If you fail to cancel thecall, SYNC attempts to dial 911.
•SYNC says the following, or a similarmessage: SYNC will attempt to call 911,to cancel the call, press Cancel on yourscreen or press and hold the phonebutton on your steering wheel.
If you do not cancel the call and SYNCmakes a successful call a pre-recordedmessage plays for the 911 operator. Theoccupants in your vehicle are able to talkwith the operator. Be prepared to provideyour name, phone number and locationimmediately because not all 911 systemsare capable of receiving this informationelectronically.
During an emergency call the systemtransmits vehicle data to the emergencyservice.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911Assist to make an emergency call if youcan do it yourself. Dial emergencyservices immediately to avoid delayedresponse time which could increase therisk of serious injury or death after acrash. If you do not hear 911 Assist withinfive seconds of the crash, the system orphone may be damaged ornon-functional.
WARNING: Always place yourphone in a secure location in your vehicleso it does not become a projectile or getdamaged in a crash. Failure to do so maycause serious injury to someone ordamage the phone which could prevent911 Assist from working properly.
WARNING: Unless the 911 Assistsetting is set on before a crash, thesystem will not dial for help which coulddelay response time, potentiallyincreasing the risk of serious injury ordeath after a crash.
•SYNC is powered and working properlyat the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth® enabled and compatiblecell phone to SYNC.
•A connected Bluetooth® enabledphone must have the ability to makeand maintain an outgoing call at thetime of the incident.
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