
ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty.
The service is available:
•24 hours a day, seven days a week.
•For the coverage period supplied withyour vehicle.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (8 L) of gasoline or 5 gal (20 L)of diesel fuel to a disabled vehicle.Roadside assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft(30 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearestauthorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
•Roadside Assistance includes up to$200 for a towed trailer if the disabledeligible vehicle requires service at thenearest authorized dealer. If the towingvehicle is operational but the trailer isnot, then the trailer does not qualify forany roadside services.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe Owner's Manual kit.
United States vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
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Vehicles Sold in Canada: GettingRoadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Company ofCanada, Limited offers a complimentaryroadside assistance program. Thisprogram is eligible within Canada or thecontinental United States.
The service is available 24 hours a day,seven days a week.
This program is separate from the NewVehicle Limited Warranty, but the coverageis concurrent with the powertrain coverageperiod of your vehicle. Canadian roadsidecoverage and benefits may differ from theU.S. coverage.
If you require more information, please callus in Canada at 1-800-665-2006, or visitour website at www.ford.ca.
SWITCHING THE HAZARD
FLASHERS ON AND OFF
The hazard flasher button is onthe instrument panel. Press thebutton to switch the hazardflashers on if your vehicle is creating asafety hazard for other road users.
When you switch the hazard flashers on,all front and rear direction indicators flash.
Note:The hazard flashers operate whenthe ignition is in any position, or if the key isnot in the ignition. The battery loses chargeand could have insufficient power to restartyour vehicle.
Press the button again to switch them off.
JUMP STARTING THE VEHICLE
JUMP STARTING PRECAUTIONS
WARNING: Batteries normallyproduce explosive gases which cancause personal injury. Therefore, do notallow flames, sparks or lightedsubstances to come near the battery.When working near the battery, alwaysshield your face and protect your eyes.Always provide correct ventilation.
WARNING: Keep batteries out ofreach of children. Batteries containsulfuric acid. Avoid contact with skin,eyes or clothing. Shield your eyes whenworking near the battery to protectagainst possible splashing of acidsolution. In case of acid contact with skinor eyes, flush immediately with water fora minimum of 15 minutes and get promptmedical attention. If acid is swallowed,call a physician immediately.
WARNING: Use only adequatelysized cables with insulated clamps.
WARNING: Make sure that thecables are clear of any moving parts andfuel delivery system parts.
WARNING: Connect batteries withonly the same nominal voltage.
WARNING: If the engine is runningwhile the hood is open, stay clear ofmoving engine components. Failure tofollow this warning could result in seriouspersonal injury or death.
Do not attempt to push-start an automatictransmission vehicle. This could causetransmission damage.
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TOWING YOUR VEHICLE
PRECAUTIONS
Use the following guidelines when towingyour vehicle. Failure to follow thisinstruction could result in vehicle damagenot covered by the vehicle warranty.
Note:Make sure you properly secure yourvehicle to the tow vehicle.
Note:If you are unsure of the vehicle’sconfiguration, contact an authorized dealer.
RECREATIONALLY TOWING
YOUR VEHICLE - 4X4
WARNING: Do not disconnect thebattery when recreationally towing yourvehicle. This prevents the transfer casefrom shifting properly and could causethe vehicle to roll, even if thetransmission is in park (P).
WARNING: Placing the transfercase in its neutral position could causeyour vehicle to freely roll. Make sure youpress and hold the brake pedal and thevehicle is in a secure, safe position whenyou place the transfer case in its neutralposition.
Follow these guidelines if you have a needfor recreational towing. An example ofrecreational towing would be towing yourvehicle behind a motorhome. Theseguidelines are to make sure that you donot damage the transmission.
You can only tow your vehicle with allwheels on the ground by placing thetransfer case in its neutral position andengaging the recreational tow feature.Perform the following steps afterpositioning your vehicle behind the towvehicle and properly securing themtogether.
Note:Put your climate control system inrecirculated air mode to prevent exhaustfumes from entering your vehicle.
Note:Failure to put the transfer case in itsneutral position can damage vehiclecomponents.
Note: You can check the towing status atany time by opening the driver door orturning the ignition to the accessory or onposition.Neutral Tow Enabled LeaveTransmission in Neutral appears in theinstrument cluster display to confirm youcan recreationally tow your vehicle.
Note:If your vehicle has an anti-theftalarm, make sure you switch perimetersensing on when towing. See Setting theAlarm Security Level (page 101).
Switching Neutral Tow On
1.Start your vehicle.
2.Press the 2H button on the four-wheeldrive mode control.
3.Place your vehicle in temporary neutralmode. See Entering TemporaryNeutral Mode (page 217).
4.Switch your vehicle off by pressing thepush button ignition switch once orturning the key as far toward the offposition as possible. A messageappears in the instrument clusterdisplay.
5.Switch your vehicle to accessory modeby pressing the push button ignitionswitch once without pressing the brakepedal or by turning the key to the onposition.
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CENTER DISPLAY
PRECAUTIONS
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is thesafe operation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
CENTER DISPLAY
LIMITATIONS
Speed-restricted Features
For your safety, some features are notavailable while the vehicle is in motion ator above 5 mph (8 km/h). Settings thatare not critical while driving your vehicleare shown as restricted on your display.Some of these settings include:
•Software updates.
•Personal profiles setup.
•Valet mode setup.
•Driver assistance settings.
•MyKey setup.
•Door keypad code setup.
These restricted features becomeavailable when your vehicle is no longer inmotion.
STATUS BAR
SYNC4 Features
The bar is on top of the display andindicates the status of your vehicle'sfeatures.
Audio System
Audio system muted.
Connected Device
Cell phone microphone muted.
Phone call in progress.
Media player connected usingBluetooth®.
Cell phone network signalstrength.
Cell phone roaming.
Text message received.
Unread email message.
Automatic crash notificationsystem off.
Cell phone battery status.
Vehicle Data
Wi-Fi available.
Wi-Fi connected.
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CENTER DISPLAY
PRECAUTIONS
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is thesafe operation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
CENTER DISPLAY
LIMITATIONS
Speed-restricted Features
For your safety, some features are notavailable while the vehicle is in motion ator above 5 mph (8 km/h). Settings thatare not critical while driving your vehicleare shown as restricted on your display.Some of these settings include:
•Software updates.
•Personal profiles setup.
•Valet mode setup.
•Driver assistance settings.
•MyKey setup.
•Door keypad code setup.
These restricted features becomeavailable when your vehicle is no longer inmotion.
STATUS BAR
SYNC4 Features
The bar is on top of the display andindicates the status of your vehicle'sfeatures. It also contains the Vehicle andApplication drawers. See Changing theLanguage (page 143).
Status Area
The status area is on the right side of thestatus bar and provides information aboutvehicle features.
Audio System
Audio system muted.
Connected Device
Cell phone microphone muted.
Phone call in progress.
Media player connected usingBluetooth®.
Cell phone network signalstrength.
Cell phone roaming.
Text message received.
Unread email message.
Automatic crash notificationsystem off.
Cell phone battery status.
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MAKING AND RECEIVING A
PHONE CALL
Making Calls
To call a number in your contacts,select:
Action and DescriptionMenu Item
You can then select thename of the contact youwant to call. Any numbersstored for that contactdisplay along with anystored contact photos. Youcan then select thenumber that you want tocall. The system begins thecall.
Contacts
To call a number from your recent calls,select:
Action and DescriptionMenu Item
You can then select anentry that you want to call.The system begins the call.
Recent CallList
To call a number from your favorites,select:
Action and DescriptionMenu Item
You can then select anentry that you want to call.The system begins the call.
Favorites
To call a number that is not stored inyour phone, select:
Action and DescriptionMenu Item
Select the digits of thenumber you wish to call.PhoneKeypad
The system begins the call.Call
Pressing the backspace button deletes thelast digit you typed.
Receiving Calls
During an incoming call, an audible tonesounds. Caller information appears in thedisplay if it is available.
To accept the call, select:
Menu Item
Accept
Note:You can also accept the call bypressing the phone button on the steeringwheel.
To reject the call, select:
Menu Item
Reject
Ignore the call by doing nothing. Thesystem logs it as a missed call.
During a Phone Call
During a phone call, the contacts nameand number display on the screen alongwith the call duration.
The phone status items are also visible:
•Signal Strength.
•Battery.
You can select any of the following duringan active phone call:
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MAKING AND RECEIVING A
PHONE CALL
Making Calls
To call a number in your contacts,select:
Action and DescriptionMenu Item
You can then select thename of the contact youwant to call. Any numbersstored for that contactdisplay along with anystored contact photos. Youcan then select thenumber that you want tocall. The system begins thecall.
Contacts
To call a number from your recent calls,select:
Action and DescriptionMenu Item
You can then select anentry that you want to call.The system begins the call.
Recent CallList
To call a number from your favorites,select:
Action and DescriptionMenu Item
You can then select anentry that you want to call.The system begins the call.
Favorites
To call a number that is not stored inyour phone, select:
Action and DescriptionMenu Item
Select the digits of thenumber you wish to call.PhoneKeypad
The system begins the call.Call
Pressing the backspace button deletes thelast digit you typed.
Receiving Calls
During an incoming call, an audible tonesounds. Caller information appears in thedisplay if it is available.
To accept the call, select:
Menu Item
Accept
Note:You can also accept the call bypressing the phone button on the steeringwheel.
To reject the call, select:
Menu Item
Reject
Ignore the call by doing nothing. Thesystem logs it as a missed call.
During a Phone Call
During a phone call, the contacts nameand number display on the screen alongwith the call duration.
The phone status items are also visible:
•Signal Strength.
•Battery.
You can select any of the following duringan active phone call:
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This introduces new features and providesupdates to the vehicle's software systems.Make sure to switch Automatic Updateson, set a recurring update schedule andconnect your vehicle to Wi-Fi. Updatescould take longer when not connected toWi-Fi or could not download at all. SeeConnecting the Vehicle to a Wi-FiNetwork (page 476). See Connecting theVehicle to a Wi-Fi Network (page 476).
Your vehicle may be able to receivedrivable software updates, non-drivablesoftware updates or both. Drivablesoftware updates happen during normalvehicle usage and require limited inputfrom you. You are notified on yourtouchscreen and connected device priorto a non-drivable update.
Most updates complete in less than 30minutes, although some updates couldtake up to a few hours. Check yourtouchscreen or connected device for themost accurate estimated update time.
You are notified of the status of the vehiclesoftware update in the touchscreen andon your connected device. See SoftwareUpdate Indicators (page 534).
Vehicle Software UpdateRequirements
Non-drivable software updates do notinstall if any of the following occur:
•Your vehicle is running.
•Your vehicle is switched on.
•Your vehicle is not parked.
•The 12 V battery charge is too low.
•The hazard indicators are switched on.
•The alarm is sounding.
•The doors are open.
•The parking lamps are switched on.
•You are pressing the brake pedal.
•An emergency call is in process.
•Your vehicle is in limp home mode.
Vehicle Software UpdateLimitations
Once you begin a non-drivable softwareupdate, you cannot:
•Cancel the update.
•Lock, unlock or enter your vehicleunless you have a key blade.
•You can open the doors using themechanical latch if child locks arenot on.
•Drive your vehicle.
•Start your vehicle.
•Use the remote control to lock, unlockor start your vehicle.
•Use the alarm, central locks or doortones.
•Use the electronic door locks.
•Charge your vehicle.
•Charging resumes once the updatecompletes.
SOFTWARE UPDATE
SETTINGS - VEHICLES WITH:
12 INCH SCREEN
To access the Software Updates menu:
1.Press Settings on the touchscreen.
2.Press Software Updates.
You can do the following in the SoftwareUpdates menu:
•Switch Automatic Updates on and off.
•Schedule and install software updates.
•View software update details.
Press the button next to a menuoption for more information.
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