
Potential Station Issues
ActionCauseIssues
No action required. The stationis not available in your currentlocation.
The previously stored multicastpreset or direct tune is notavailable in your current recep-tion area.
Cannot access HD2 orHD3 multicast channelwhen recalling a presetor from a direct tune.
Fill out the station issue form.1Data service issue by the radiobroadcaster.Text information doesnot match currentlyplaying audio.
Fill out the station issue form.1Data service issue by the radiobroadcaster.There is no textinformation shown forcurrently selectedfrequency.
1 You can find the form here:
Website
http://hdradio.com/stations/feedback
HD Radio Technology manufactured underlicense from iBiquity Digital Corporationand foreign patents. HD Radio and the HDand HD Radio logos are proprietarytrademarks of DTS. The vehiclemanufacturer and DTS are not responsiblefor the content sent using HD Radiotechnology. Content may be changed,added or deleted at any time at the stationowner's discretion.
CD (If Equipped)
Once you select this option, the systemreturns you to the main audio screen.
The current audio information appears onthe screen.
The following buttons are also available:
FunctionButton
You can use the browse button to select a track.Browse
When you select this button, a small number one displays toindicate the track is set to repeat.Repeat
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FunctionButton
MP3 CDs: this button allows you to toggle through repeat off,repeat one track, a small number one displays, and repeatcurrent folder, a small folder displays.
Select the shuffle symbol to have the audio on the disk playin random order.Shuffle
You can use the forward, reverse, pause orplay buttons to control the audio playback.Bluetooth® Stereo or USB
Bluetooth® Stereo and USB allow you toaccess media that you store on yourBluetooth® device or USB device such asmusic, audio books or podcasts.
The following buttons are available for Bluetooth® and USB:
FunctionButton
Pressing the repeat button toggles the repeat setting throughthree modes: repeat off, button not highlighted, repeat all,button highlighted, and repeat track, button highlighted witha small number one.
Repeat
Play the tracks in random order.Shuffle
You can use the forward, reverse, pause orplay buttons to control the audio playback.
To get more information about thecurrently playing track, press the cover artor Info button.
For some devices, SYNC 3 is able toprovide 30-second skip buttons when youlisten to audio books or podcasts. Thesebuttons allow you to skip forward orbackward within a track.
While playing audio from a USB device youcan look for certain music by selecting thefollowing:
FunctionButton
If available, displays the list of tracks in theNow Playing playlist.Browse
This option, which is available underbrowse, allows you to play all tracks or tofilter the available media into one of thebelow categories.
New Search
Play All
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Navigation Map Accuracy andUpdates
HERE is the digital map provider for thenavigation application. If you find map dataerrors, you may report them directly toHERE by going to www.here.com. HEREevaluates all reported map errors andresponds with the result of theirinvestigation by e-mail.
The navigation system map data maycontain inaccurate or incompleteinformation due to the passage of time,changing circumstances, sources used andthe nature of collecting comprehensivegeographic data, any of which may lead toincorrect results. Inaccurate speed limitinformation, turn restrictions and otherroad attributes may affect the determinedroute and associated guidance
Annual navigation map updates areavailable for purchase through yourdealership. Depending on your purchaseagreement, you might be eligible for a freemap update. You can choose to downloadthe map data update onto a USB, order aUSB, or use Wi-Fi to deliver automaticupdates. To update your map data overWi-Fi, your vehicle must be connected toa Wi-Fi access point. Map data files arelarge, so it is highly recommended toperform the update when free Wi-Fi isavailable otherwise high data rates mayapply. For USB updates, free map updateeligibility, and other details, contactdealers at 1-866-462-8837 in the UnitedStates and Canada or 800-557-5539 inMexico or visit our local website for moreinformation.
APPS
The system allows you interact with selectmobile apps while keeping your eyes onthe road. Voice commands, your steeringwheel buttons, or a quick tap on yourtouchscreen give you advanced control ofcompatible mobile apps. You can alsostream your favorite music or podcasts,share your time of arrival with friends, andkeep connected safely.
When you start an app through the systemfor the first time, you could be asked togrant certain permissions. You can reviewand change the permissions that you havegranted at any time when your vehicle isnot moving. We recommend that youcheck your data plan before using yourapps through the system. Using themcould result in additional charges. We alsorecommend that you check the appprovider's terms and conditions andprivacy policy before using their app. Makesure that you have an active account forapps that you want to use through thesystem. Some apps will work with nosetup. Others require you to configuresome personal settings before you can usethem.
Note:For more information about availableapps, visit catalog.ford.com.
Using Apps on an iOS Device
Select the apps option on thefeature bar.
1.If your device is connected via USB,switch Apple CarPlay off. See Phone(page 384).
2.Connect your device to a USB port orpair and connect using Bluetooth.
3.If prompted to enable CarPlay, selectDisable.
4.Start the apps on your device that youwant to use through SYNC.
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When you subscribe to SiriusXM Trafficand Travel Link, it can help you locate thebest gas prices, find movie listings, get
current traffic alerts, view the currentweather map, get accurate ski conditionsand see scores to current sports games.
Action and DescriptionMenu Item
Touch these buttons to identify traffic incidents on your route,near your vehicle’s current location or near any of your favoriteplaces, if programmed.
Traffic on Route
Traffic Nearby
Touch this button to view fuel prices at stations close to yourvehicle’s location or on an active navigation route.Fuel Prices
Touch this button to view nearby movie theaters and theirshow times, if available.Movie Listings
Touch this button to view the nearby weather, current weather,or the five-day forecast for the chosen area.Weather
Select to see the weather map,which can show storms, radarinformation, charts and winds.
Map
Select to choose from a listing ofweather locations.Area
Touch this button to view scores and schedules from a varietyof sports. You can also save up to 10 favorite teams for easieraccess. The score automatically refreshes when a game is inprogress.
Sports Info
Touch this button to view ski conditions for a specific area.Ski Conditions
SETTINGS
Press the button to enter thesettings menu.
Once you select a tile, press thebutton next to a menu item toview an explanation of thefeature or setting.
Sound
Select this tile to adjust the sound settings.
Clock
Select this tile to adjust the clock settings.
Bluetooth®
Select this tile to switch Bluetooth® onand off and adjust the settings.
Phone
Select this tile to connect, disconnect, andmanage the connected device settings.
Audio
Select this tile to adjust the audio settings.
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Resetting the System
1.Simultaneously press and hold theseek up and the audio unit powerbuttons until the screen goes black.
2.Wait three minutes to allow the systemto complete the reset.
3.Press the audio unit power button toswitch the system on.
Note:You can reset the system to restorefunctionality that has stopped working. Thesystem reset is designed to restorefunctionality and not delete any data thatyou have stored.
Additional Information andAssistance
For additional information and assistance,we recommend that you contact anauthorized dealer or refer to our website.
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ELECTROMAGNETIC
COMPATIBILITY
WARNING: Do not place objectsor mount equipment on or near theairbag cover, on the side of the front orrear seatbacks, or in areas that maycome into contact with a deployingairbag. Failure to follow theseinstructions may increase the risk ofpersonal injury in the event of a crash.
WARNING: Do not fasten antennacables to vehicle wiring, fuel pipes andbrake pipes.
WARNING: Keep antenna andpower cables at least 4 in (10 cm) fromany electronic modules and airbags.
Note:We test and certify your vehicle tomeet electromagnetic compatibilitylegislation. It is your responsibility to makesure that any equipment an authorizeddealer installs on your vehicle complies withapplicable local legislation and otherrequirements. Installation of someaftermarket electronic devices coulddegrade the performance of vehiclefunctions, which use radio frequency signalssuch as broadcast radio receiver, tirepressure monitoring system, push buttonstart,Bluetooth® connectivity or satellitenavigation.
Note:Any radio frequency transmitterequipment in your vehicle (such as cellulartelephones and amateur radio transmitters)must keep to the parameters in thefollowing illustrations and table. We do notprovide any other special provisions orconditions for installations or use.
Car/SUV
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How Does the Rear Occupant AlertSystem Work...............................................149
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Identifying Fuse Types...............................284Identifying the Climate ControlUnit..................................................................128Ignition Switch...............................................165Information Display Control......................80Information Displays...................................104General Information..........................................104Information Messages...............................109Installing Child Restraints...........................30Instrument Cluster.........................................97Instrument Lighting Dimmer.....................86Instrument Panel............................................24Interior Air Quality........................................140Interior Lamps.................................................89Interior Mirror...................................................95Introduction.......................................................13
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Jump Starting the Vehicle........................270
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Keyless Entry....................................................72Keyless Starting............................................165Keys and Remote Controls........................60
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Lane Keeping System.................................225Liftgate...............................................................75Closing the Liftgate..............................................75Opening the Liftgate...........................................75Lighting Control..............................................85Lighting..............................................................85General Information............................................85Load CarriersSee: Roof Racks and Load Carriers............246Load Carrying................................................246Load Limit......................................................246Locating the Cabin Air Filter.....................140Locating the Memory FunctionButtons...........................................................151
Locating the Power Outlets......................159Locating the USB Ports..............................157Locating the Wireless AccessoryCharger..........................................................162Locking and Unlocking.................................70Luggage Compartment.............................252Lug NutsSee: Changing a Road Wheel........................332
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Maintenance.................................................285General Information.........................................285Manual Seats.................................................144Map Pocket.....................................................164Locating the Map Pocket................................164Memory Function...........................................151Memory Function Precautions.................151Message CenterSee: Information Displays...............................104MirrorsSee: Windows and Mirrors................................93Mobile CommunicationsEquipment..................................................468Mobile Device Data.........................................21Moonroof..........................................................96Motorcraft Parts - 1.5LEcoBoost™................................................340Motorcraft Parts - 2.0LEcoBoost™..................................................341MyKey Settings...............................................66Configurable MyKey Settings..........................66Non-Configurable MyKey Settings................66MyKey – Troubleshooting...........................68MyKey – Frequently Asked Questions.........69MyKey – Information Messages.....................68MyKey™............................................................66MyKey Settings.....................................................66MyKey – Troubleshooting.................................68
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Navigation......................................................386Normal Scheduled Maintenance...........414
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