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7-1. Essential information
When trouble arises
Vehicles with a smart entry &
start system
Press and hold the power switch for 2
consecutive seconds or more, or press
it briefly 3 times or more in succession.
5 Stop the vehicle in a safe place
by the road.
If the door can be opened, open
the door and exit the vehicle.
If the door can not be opened,
open the window using the
power window switch and ensure
an escape route.
If the window can be opened,
exit the vehicle through the win-
dow.
If the door and window cannot be
opened due to the rising water,
remain calm, wait until the water
level inside the vehicle rises to
the point that the water pressure
inside of the vehicle equals the
water pressure outside of the
vehicle and then open the door
after waiting for the rising water
to enter the vehicle, and exit the
vehicle. When the outside water
level exceeds half the height of
the door, the door cannot be
opened from the inside due to
WARNING
■If the hybrid system has to be turned off while driving
●Power assist for the steering wheel
will be lost, making the steering wheel heavier to turn. Decelerate as much as possible before turning
off the hybrid system.
●Vehicles without a smart entry &
start system: Never attempt to remove the key, as doing so will lock the steering wheel.
If the vehicle is sub-
merged or water on the
road is rising
This vehicle is not designed to
be able to drive on roads that
are deeply flooded with water.
Do not drive on roads where
the roads may be submerged
or the water may be rising. It is
dangerous to remain in the
vehicle, if it anticipated that the
vehicle will be flooded or set a
drift. Remain calm and follow
the following.
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7-1. Essential information
water pressure.
■Water level exceeds the floor
When the water level exceeds the floor and time has passed, the electrical equipment will get damaged, the power
windows will not operate, the engine and motor stop, and the vehicle may not be able to get moving.
■Using an emergency escape ham-
mer*
Laminated glass is used in the wind- shield on this vehicle. Laminated glass
cannot be shattered with an emergency
hammer*.
Tempered glass is used in the windows
on this vehicle.*: Contact any authorized Toyota retailer
or Toyota authorized repairer, or any
reliable repairer, or aftermarket acces-
sory manufacturer for further informa-
tion about an emergency hammer.
WARNING
■Caution while driving
Do not drive on roads where the roads may be submerged or the water may be rising. Otherwise the vehicle
may be damaged and cannot move, as well as become flooded and set a drift, which may lead to death.
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7-2. Steps to take in an emergency
When trouble arises
7-2.Ste ps to take in an emerg ency
If your vehicle needs to
be towed
If towing is necessary, we rec-
ommend having your vehicle
towed by any authorized
Toyota retailer or Toyota autho-
rized repairer, or any reliable
repairer or commercial towing
service, using a wheel-lift type
truck or flatbed truck.
Use a safety chain system for
all towing, and abide by all
state/provincial and local laws.
WARNING
Observe the following precautions. Failure to do so may result in death or
serious injury.
■When towing the vehicle
Be sure to transport the vehicle with the front wheels raised or with all four wheels raised off the ground. If the
vehicle is towed with the front wheels contacting the ground, the drivetrain and related parts may be damaged or
electricity generated by the operation of the motor may cause a fire to occur depending on the nature of the dam-
age or malfunction.
■While towing
●When towing using cables or chains, avoid sudden starts, etc.
which place excessive stress on the towing eyelets, cables or chains. The towing eyelets, cables or
chains may become damaged, bro- ken debris may hit people, and cause serious damage.
●Do not turn the power switch off.There is a possibility that the steer-
ing wheel is locked and cannot be operated.
■Installing towing eyelets to the vehicle
Make sure that towing eyelets are
installed securely. If not securely installed, towing eye-lets may come loose during towing.
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type truck
●Do not tow the vehicle from the rear when the power switch is off. The steering lock mechanism is not
strong enough to hold the front wheels straight.
●When raising the vehicle, ensure adequate ground clearance for tow-ing at the opposite end of the raised
vehicle. Without adequate clear- ance, the vehicle could be dam-aged while being towed.
■To prevent damage to the vehicle when towing with a sling-type
truck
Do not tow with a sling-type truck, either from the front or rear.
■To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.
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7-2. Steps to take in an emergency
The following may indicate a prob-
lem with your transmission. Contact
any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer or commercial tow-
ing service before towing.
The hybrid system warning mes-
sage is shown on the multi-infor-
mation display and the vehicle
does not move.
The vehicle makes an abnormal
sound.
From the front
Release the parking brake.
Turn automatic mode off. ( P.185)
From the rear
Use a towing dolly under the front
wheels.
When using a flat-bed truck to
transport the vehicle, use tire strap-
ping belts. Refer to the owner’s
manual of the flat-bed truck for the
tire strapping method.
In order to suppress vehicle move-
ment during transportation, set the
parking brake and turn the power
switch off.
Situations when it is neces-
sary to contact dealers
before towing
Towing with a wheel-lift type
truck
NOTICE
■Towing with a sling-type truck
Do not tow with a sling-type truck to prevent body damage.
Using a flatbed truck
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7-2. Steps to take in an emergency
When trouble arises
If a tow truck is not available in an
emergency, your vehicle may be
temporarily towed using cables or
chains secured to the emergency
towing eyelets. This should only be
attempted on hard surfaced roads
for a short distance at under 30
km/h (18 mph).
A driver must be in the vehicle to
steer and operate the brakes. The
vehicle’s wheels, drivetrain, axles,
steering and brakes must be in
good condition.
To have your vehicle towed by
another vehicle, the towing eyelet
must be installed to your vehicle.
Install the towing eyelet using the
following procedure.
1 Take out the wheel nut wrench
and towing eyelet. ( P.398)
2 Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a rag
between the screwdriver and the vehi- cle body as shown in the illustration.
3 Insert the towing eyelet into the
hole and tighten partially by
hand.
4 Tighten down the towing eyelet
securely using a wheel nut
wrench*1, 2 or hard metal bar.
*1: If equipped
*2: If your vehicles does not provide a
wheel nut wrench, you can purchase
it from any authorized Toyota retailer
or Toyota authorized repairer, or any
Emergency towing
Emergency towing proce-
dure
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7-2. Steps to take in an emergency
reliable repairer.
5 Securely attach cables or chains
to the towing eyelet.
Take care not to damage the vehicle body.
6 Enter the vehicle being towed
and start the hybrid system.
If the hybrid system does not start, turn the power switch to ON.
7 Shift the shift lever to N and
release the parking brake.
When the shift lever cannot be
shifted: P. 1 8 2
Turn automatic mode off. (P.185)
■While towing
If the hybrid system is off, the power assist for the brakes and steering will not function, making steering and brak-
ing more difficult.
■Wheel nut wrench*1, 2
Wheel nut wrench is installed in luggage compartment. ( P.398)*1: If equipped
*2: If your vehicles does not provide a
wheel nut wrench, you can purchase
it from any authorized Toyota retailer
or Toyota authorized repairer, or any
reliable repairer.
Fluid leaks under the vehicle.
(Water dripping from the air con-
ditioning after use is normal.)
Flat-looking tires or uneven tire
wear
Engine coolant temperature
gauge needle continually points
higher than normal.
Changes in exhaust sound
Excessive tire squeal when cor-
nering
Strange noises related to the
suspension system
Pinging or other noises related to
the hybrid system
Engine missing, stumbling or
running roughly
Appreciable loss of power
If you think something is
wrong
If you notice any of the follow-
ing symptoms, your vehicle
probably needs adjustment or
repair. Contact any authorized
Toyota retailer or Toyota autho-
rized repairer, or any reliable
repairer as soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms
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7-2. Steps to take in an emergency
When trouble arises
Vehicle pulls heavily to one side
when braking
Vehicle pulls heavily to one side
when driving on a level road
Loss of brake effectiveness,
spongy feeling, pedal almost
touches the floor
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7-2. Steps to take in an emergency
■Brake system warning light (warning buzzer)
■Brake system warning light
■High coolant temperature warning light* (warning buzzer)
*: This light illuminates on the multi-information display.
If a warning light turns on or a warning buzzer sounds
Calmly perform the following actions if any of the warning lights
comes on or flashes. If a light comes on or flashes, but then g oes
off, this does not necessarily indicate a malfunction in the sy stem.
However, if this continues to o ccur, have the vehicle inspected by
any authorized Toyota retailer or Toyota authorized repairer, o r any
reliable repairer.
Actions to the warning lights or warning buzzers
Warning lightDetails/Actions
(Red)
Indicates that:
The brake fluid level is low; or
The brake system is malfunctioning
Immediately stop the vehicle in a safe place and contact
any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer. Continuing to drive the
vehicle may be dangerous.
Warning lightDetails/Actions
(Yellow)
Indicates a malfunction in:
The regenerative braking system;
The electronically controlled brake system; or
The parking brake system
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer immediately.
Warning lightDetails/Actions
Indicates that the engine coolant temperature is excessively hi gh
Immediately stop the vehicle in a safe place.
Handling method ( P.414)