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7-2. Steps to take in an emergency
When trouble arises
■When the electronic key does not work properly
●Make sure that the smart entry & start system has not been deactivated in
the customization setting. If it is off, turn the function on. (Customizable features: P.431)
●Check if battery-saving mode is set. If it is set, cancel the function. ( P.141)
If you lose your keys
New genuine keys can be
made by any authorized Toyota
retailer or Toyota authorized
repairer, or any reliable
repairer using the other key
(vehicles without a smart entry
& start system) or mechanical
key (vehicles with a smart
entry & start system) and the
key number stamped on your
key number plate.
Keep the plate in a safe place
such as your wallet, not in the
vehicle.
NOTICE
■When an electronic key is lost (vehicles with a smart entry &
start system)
If the electronic key remains lost, the risk of vehicle theft increases signifi-
cantly. Visit any authorized Toyota retailer or Toyota authorized repairer, or any reliable repairer immediately
with all remaining electronic keys that were provided with your vehicle.
If the electronic key
does not operate prop-
erly (vehicles with a
smar t entr y & start sys-
tem)
If communication between the
electronic key and vehicle is
interrupted ( P.142) or the
electronic key cannot be used
because the battery is
depleted, the smart entry &
start system and wireless
remote control cannot be used.
In such cases, the doors can
be opened and the hybrid sys-
tem can be started by following
the procedure below.
NOTICE
■In case of a smart entry & start system malfunction or other key-related problems
Take your vehicle with all the elec- tronic keys provided with your vehicle to any authorized Toyota retailer or
Toyota authorized repairer, or any reli- able repairer.
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7-2. Steps to take in an emergency
Use the mechanical key (P.131)
in order to perform the following
operations:
1 Locks all the doors
2 Unlocks all the doors
■Key linked functions
1 Closes the windows (turn and hold)*
2Opens the windows (turn and hold)*
*: These settings must be customized at
any authorized Toyota retailer or
Toyota authorized repairer, or any reli-
able repairer.
1 Ensure that the shift lever is in P
and depress the brake pedal.
2 Touch the area behind the lock
button and unlock button on the
electronic key to the power
switch.
When the electronic key is detected, a
buzzer sounds and the power switch will turn to ON.
When the smart entry & start system is
deactivated in customization setting, the power switch will turn to ACC.
3 Firmly depress the brake pedal
and check that is shown
on the multi-information display.
Locking and unlocking the
doors
WARNING
■When using the mechanical key and operating the power win-
dows
Operate the power window after checking to make sure that there is no
possibility of any passenger having any of their body parts caught in the window.
Also, do not allow children to operate the mechanical key. It is possible for children and other passengers to get
caught in the power window.
Starting the hybrid system
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7-2. Steps to take in an emergency
When trouble arises
4Press the power switch shortly
and firmly.
In the event that the hybrid system
still cannot be started, contact any
authorized Toyota retailer or Toyota
authorized repairer, or any reliable
repairer.
■Stopping the hybrid system
Shift the shift lever to P and press the power switch as you normally do when
stopping the hybrid system.
■Electronic key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced immediately when the battery is depleted. ( P.351)
■Alarm (if equipped)
Using the mechanical key to lock the doors will not set the alarm system.If a door is unlocked using the mechani-
cal key when the alarm system is set, the alarm may be triggered. ( P. 8 6 )
■Changing power switch modes
Release the brake pedal and press the
power switch in step 3 above. The hybrid system does not start and modes will be changed each time the
switch is pressed. ( P.177)
If you have a set of jumper (or
booster) cables and a second vehi-
cle with a 12-volt battery, you can
jump start your vehicle by following
the steps below.
1 Vehicles with an alarm (P. 8 6 ) :
Confirm that the electronic key
is being carried.
When connecting the jumper (or booster) cables, depending on the situ-
ation, the alarm may activate and doors locked. ( P. 8 7 )
If the 12-volt batter y is
discharged
The following procedures may
be used to start the hybrid sys-
tem if the 12-volt battery is dis-
charged.
You can also call any autho-
rized Toyota retailer or Toyota
authorized repairer, or any reli-
able repairer or a qualified
repair shop.
Restarting the hybrid sys-
tem
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7-2. Steps to take in an emergency
2Open the hood (P.322) and
fuse box cover.
3 Open the exclusive jump start-
ing terminal cover.
4 Connect a positive jumper cable clamp to on your vehicle and con-
nect the clamp on the other end of the positive cable to on th e sec-
ond vehicle. Then, connect a negative cable clamp to on the se cond
vehicle and connect the clamp at the other end of the negative cable to
.
Exclusive jump starting terminal (your vehicle)
Positive (+) battery terminal (second vehicle)
Negative (-) battery terminal (second vehicle)
Solid, stationary, unpainted metallic point away from the exclu sive jump
starting terminal and any moving parts as shown in the illustra tion
5 Start the engine of the second
vehicle. Increase the engine
speed slightly and maintain at
that level for approximately 5
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7-2. Steps to take in an emergency
When trouble arises
minutes to recharge the 12-volt
battery of your vehicle.
6 Vehicles with a smart entry &
start system: Open and close
any of the doors of your vehicle
with the power switch OFF.
7 Maintain the engine speed of
the second vehicle and start the
hybrid system of your vehicle by
turning the power switch to ON.
8 Make sure the “READY” indica-
tor comes on. If the indicator
does not come on, contact any
authorized Toyota retailer or
Toyota authorized repairer, or
any reliable repairer.
9 Once the hybrid system has
started, remove the jumper
cables in the exact reverse
order from which they were con-
nected.
10 Close the exclusive jump start-
ing terminal cover and install the
fuse box cover to its original
position.
Once the hybrid system starts,
have the vehicle inspected at any
authorized Toyota retailer or Toyota
authorized repairer, or any reliable
repairer as soon as possible.
■Starting the hybrid system when the 12-volt battery is discharged
The hybrid system cannot be started by push-starting.
■To prevent 12-volt battery dis-charge
●Turn off the headlights and the audio
system while the hybrid system is off.
●Turn off any unnecessary electrical components when the vehicle is run-
ning at a low speed for an extended period, such as in heavy traffic.
■When the 12-volt battery is removed or discharged
●Information stored in the ECU is cleared. When the 12-volt battery is
depleted, have the vehicle inspected at any authorized Toyota retailer or Toyota authorized repairer, or any reli-
able repairer.
●Some systems may require initializa-
tion. ( P.440)
■When removing the 12-volt battery terminals
When the 12-volt battery terminals are
removed, the information stored in the ECU is cleared. Before removing the 12-volt battery terminals, contact any
authorized Toyota retailer or Toyota authorized repairer, or any reliable repairer.
■Charging the 12-volt battery
The electricity stored in the 12-volt bat- tery will discharge gradually even when the vehicle is not in use, due to natural
discharge and the draining effects of certain electrical appliances. If the vehi-cle is left for a long time, the 12-volt bat-
tery may discharge, and the hybrid system may be unable to start. (The 12-volt battery recharges automatically
while the hybrid system is operating.)
■When recharging or replacing the 12-volt battery (vehicles with a smart entry & start system)
●In some cases, it may not be possible to unlock the doors using the smart
entry & start system when the 12-volt battery is discharged. Use the wire-less remote control or the mechanical
key to lock or unlock the doors.
●The hybrid system may not start on
the first attempt after the 12-volt bat- tery has recharged but will start nor-mally after the second attempt. This is
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7-2. Steps to take in an emergency
not a malfunction.
●The power switch mode is memorized by the vehicle. When the 12-volt bat-
tery is reconnected, the system will return to the mode it was in before the 12-volt battery was discharged.
Before disconnecting the 12-volt bat- tery, turn the power switch off.If you are unsure what mode the
p owe r swi t ch wa s i n be f or e t he 1 2- v ol t battery discharged, be especially careful when reconnecting the 12-volt
battery.
■When replacing the 12-volt battery
●Use a Central Degassing type 12-volt
battery (European Regulations).
●Use a battery that the case size is
same as the previous one, 20 hour rate capacity (20HR) is equivalent or greater, and performance rating
(CCA) is equivalent or greater. Check the label on top of the battery for the battery size and specifications (ex.
LN0, 35Ah, 264A). • If the sizes differ, the 12-volt battery cannot be properly secured.
• If the 20 hour rate capacity is low, even if the time period where the vehi-cle is not used is a short time, the 12-
volt battery may discharge and the hybrid system may not be able to start.
●Use a ventilation type calcium battery
●Use a 12-volt battery with a handle. If a 12-volt battery without a handle is used, removal is more difficult.
●When removing the 12-volt battery: P. 3 3 0
●After replacing, firmly attach the fol- lowing items to the exhaust hole of the
12-volt battery. • Use the exhaust hose that was attached to the 12-volt battery before
replacing and confirm that it is firmly connected to the hole section of the vehicle.
• Use the exhaust hole plug included with the 12-volt battery replaced or the one installed on the 12-volt battery
prior to the replacement. (Depending
on the 12-volt battery to be replaced, the exhaust hole may be plugged.)
Exhaust hole plug
Exhaust hole
Exhaust hose
●For details, consult any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer.
WARNING
■When removing the 12-volt bat-
tery terminals
Always remove the negative (-) termi- nal first. If the positive (+) terminal
contacts any metal in the surrounding area when the positive (+) terminal is removed, a spark may occur, leading
to a fire in addition to electrical shocks and death or serious injury.
■Avoiding 12-volt battery fires or explosions
Observe the following precautions to
prevent accidentally igniting the flam- mable gas that may be emitted from the 12-volt battery:
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7-2. Steps to take in an emergency
When trouble arises
WARNING
●Make sure each jumper cable is connected to the correct terminal
and that it is not unintentionally in contact with any other than the intended terminal.
●Do not allow the other end of the jumper cable connected to the “+”
terminal to come into contact with any other parts or metal surfaces in the area, such as brackets or
unpainted metal.
●Do not allow the + and - clamps of
the jumper cables to come into con- tact with each other.
●Do not smoke, use matches, ciga-rette lighters or allow open flame near the 12-volt battery.
■12-volt battery precautions
The 12-volt battery contains poison-
ous and corrosive acidic electrolyte, while related parts contain lead and lead compounds. Observe the follow-
ing precautions when handling the 12-volt battery:
●When working with the 12-volt bat-tery, always wear safety glasses and take care not to allow any bat-
tery fluids (acid) to come into con- tact with skin, clothing or the vehicle body.
●Do not lean over the 12-volt battery.
●In the event that battery fluid comes into contact with the skin or eyes, immediately wash the affected area
with water and seek medical atten- tion. Place a wet sponge or cloth over the affected area until medical
attention can be received.
●Always wash your hands after han-
dling the 12-volt battery support, terminals, and other battery-related parts.
●Do not allow children near the 12-volt battery.
■After recharging the 12-volt bat-tery
Have the 12-volt battery inspected at
any authorized Toyota retailer or Toyota authorized repairer, or any reli-able repairer as soon as possible.
If the 12-volt battery is deteriorating, continued use may cause the 12-volt battery to emit a malodorous gas,
which may be detrimental to the health of passengers.
■When replacing the 12-volt bat-tery
●For information regarding 12-volt
battery replacement, contact any authorized Toyota retailer or Toyota authorized repairer, or any reliable
repairer.
●After replacing, securely attach the
exhaust hose and exhaust hole plug to the exhaust hole of the replaced 12-volt battery. If not prop-
erly installed, gases (hydrogen) may leak into the vehicle interior, and there is the possible danger of
the gas igniting and exploding.
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7-2. Steps to take in an emergency
If the engine coolant temperature
gauge enters the red zone or
“Engine Coolant Temp High Stop
in a Safe Place See Owner’s
Manual” is shown on the multi-
information display
1 Stop the vehicle in a safe place
and turn off the air conditioning
system, and then stop the hybrid
system.
2 If you see steam: Carefully lift
the hood after the steam sub-
sides.
If you do not see steam: Care-
fully lift the hood.
NOTICE
■When handling jumper cables
When connecting the jumper cables,
ensure that they do not become entangled in the cooling fan, etc.
■To prevent damaging the vehicle
The exclusive jump starting terminal is to be used when charging the 12-
volt battery from another vehicle in an emergency. It cannot be used to jump start another vehicle.
If your vehicle overheats
The following may indicate that
your vehicle is overheating.
The engine coolant tempera-
ture gauge ( P.94, 99) is in
the red zone or a loss of hybrid
system power is experienced.
(For example, the vehicle
speed does not increase.)
“Engine Coolant Temp High
Stop in a Safe Place See
Owner’s Manual” or “Hybrid
System Overheated Output
Power Reduced” is shown on
the multi-information display.
Steam comes out from under
the hood.
Correction procedures