Page 483 of 572
4837-2. Steps to take in an emergency
7
When trouble arises
2Remove the center deck 
board.
3 Remove the cover.
If it is difficult to remove the cover, 
you can use your key.
4Attach the adapter socket to 
the spare tire clamp bolt.
5 Connect the jack handle 
extension to the jack handle.
Check that the extension is locked  in place by the button.
6
Connect the jack handle to 
the adapter socket. Turn the 
jack handle counterclock-
wise.
The tire will be low ered completely 
to the ground.
Turn the jack handle slowly to lower 
the spare tire. If the handle is 
turned quickly, the wire cable may 
slip off of the shaf t inside the unit 
and the tire may not be lowered.
If the spare tire cannot be lowered: 
 P.485
7 Pull out the spare tire and 
stand it against the bumper. 
         
        
        
     
        
        Page 484 of 572
4847-2. Steps to take in an emergency
8Fully depress the secondary 
latch   and remove the 
holding bracket   from the 
hoist assembly  .
9 Tilt the bracket   and pass it 
through the wheel opening. 
Then remove the hoist 
assembly  . 1
Chock the tires.
2 Slightly loosen the wheel 
nuts (one turn).
Vehicles with wheel locks: Use the 
wheel lock key to  loosen the wheel 
lock.
WARNING
■When storing the spare tire
Be careful not to catch fingers or 
other body parts between the 
spare tire and the body of the 
vehicle.
Replacing a flat tire
Flat tireWheel chock  positions
Front left-hand 
sideBehind the rear 
right-hand side 
tire
Front right-hand 
sideBehind the rear 
left-hand side tire
Rear left-hand 
sideIn front of the 
front right-hand 
side tire
Rear right-hand 
sideIn front of the 
front left-hand 
side tire 
         
        
        
     
        
        Page 487 of 572
4877-2. Steps to take in an emergency
7
When trouble arises
motion, causing the tire to come off.
2Install the spare tire and 
loosely tighten each wheel 
nut by hand by approximately 
the same amount.
When replacing an aluminum wheel 
with an aluminum wheel, turn the 
wheel nuts until the washers   
come into contact with the disc 
wheel  .
When replacing an aluminum wheel 
with a steel wheel, tighten the 
wheel nuts until the tapered portion 
 comes into loose contact with 
the disc wheel seat  .
3 Lower the vehicle.
4 Firmly tighten each wheel nut 
two or three times in the 
order shown in the illustra-
tion.
Vehicles with wheel locks: Tighten 
the wheel lock using the wheel lock 
key after tightening the other wheel 
nuts.
Tightening torque:
76 ft•lbf (103 N•m, 10.5 kgf•m)
WARNING
■Stowing the flat tire
Failure to follow steps listed under 
stowing the tire may result in 
damage to the spare tire carrier 
and loss of the tire, which could 
result in serious injury or death. 
         
        
        
     
        
        Page 492 of 572

4927-2. Steps to take in an emergency
One of the following may be the 
cause of the problem:
The electronic key may not be 
functioning properly. 
( P.495)
 There may not be sufficient 
fuel in the vehicle’s tank.
Refuel the vehicle.
 There may be a malfunction 
in the immobilizer system. 
( P. 7 9 )
 The hybrid system may be 
malfunctioning due to an elec-
trical problem such as elec-
tronic key battery depletion or 
a blown fuse. However, 
depending on the type of mal-
function, an interim measure 
is available to start the hybrid 
system. ( P.492) One of the following may be the 
cause of the problem:
The 12-volt battery may be 
discharged. ( P.497)
 The 12-volt battery terminal 
connections may be loose or 
corroded. ( P.419)
One of the following may be the 
cause of the problem:
 One or both of the 12-volt bat-
tery terminals may be discon-
nected. ( P.419)
 The 12-volt battery may be 
discharged. ( P.497)
Contact your Toyota dealer if the 
problem cannot be repaired, or if 
repair procedures are unknown.
When the hybrid system does 
not start, the following steps can 
be used as an interim measure 
to start the hybrid system if the 
power switch is functioning nor-
mally.
Do not use this starting proce-
If  the hybrid system 
will not start
Reasons for the hybrid sys-
tem not starting vary 
depending on the situation. 
Check the following and 
perform the appropriate 
procedure:
The hybrid system will not 
start even though the cor-
rect starting procedure is 
being followed. ( P.213)
The interior lights and 
headlights are dim, or the 
horn does not sound or 
sounds at a low volume.
The interior lights and 
headlights do not turn on, 
or the horn does not 
sound.
Starting the hybrid sys-
tem in an emergency 
         
        
        
     
        
        Page 493 of 572

4937-2. Steps to take in an emergency
7
When trouble arises
dure except in cases of emer-
gency.
1Pull the parking brake switch 
to check that the parking 
brake is set. ( P.223)
Parking brake indicator will come 
on.
2 Shift the shift lever to P.
3 Turn the power switch to 
ACC.
4 Press and hold the power 
switch for about 15 seconds 
while depressing the brake 
pedal firmly.
Even if the hybrid system can be 
started using the above steps, 
the system may be malfunction-
ing. Have the vehicle inspected 
by your Toyota dealer.
If  you lose your keys
New genuine mechanical 
keys can be made by your 
Toyota dealer using another 
mechanical key and the key 
number stamped on your 
key number plate.
Keep the plate in a safe 
place such as your wallet, 
not in the vehicle.
NOTICE
■When an electronic key is lost
If the electronic key remains lost, 
the risk of vehicle theft increases 
significantly. Visit your Toyota 
dealer immediately with all 
remaining electronic keys that 
were provided with your vehicle. 
         
        
        
     
        
        Page 495 of 572

4957-2. Steps to take in an emergency
7
When trouble arises
■When the electronic key does 
not work properly
●Make sure that the smart key sys-
tem has not been deactivated in 
the customization setting. If it is 
off, turn the function on. (Custom-
izable features:  P.528)
●Check if battery-saving mode is 
set. If it is set, cancel the function. 
( P.147)
■Unlocking the door
Use the mechanical key 
( P.130) in order to perform the 
following operations: 1
Locks all the doors
2 Unlocks all the doors
Turning the key unlocks the driver’s 
door. Turning the key again unlocks 
the other doors.
■Key linked functions
1 Closes the windows and the 
moon roof
* (turn and hold)
2 Opens the windows and the 
moon roof
* (turn and hold)
These settings mus t be customized 
at your Toyota dealer.
*: If equipped
If  the electronic key 
does not operate prop-
erly
If communication between 
the electronic key and vehi-
cle is interrupted ( P.147) 
or the electronic key cannot 
be used because the battery 
is depleted, the smart key 
system and wireless remote 
control cannot be used. In 
such cases, the doors can 
be opened and the hybrid 
system can be started by 
following the procedure 
below.
Locking and unlocking 
the doors 
         
        
        
     
        
        Page 496 of 572

4967-2. Steps to take in an emergency
1Ensure that the shift lever is 
in P and depress the brake 
pedal.
2 Touch the Toyota emblem 
side of the electronic key to 
the power switch.
When the electronic key is 
detected, a buzzer sounds and the 
power switch will turn to ON.
When the smart key system is 
deactivated in customization set-
ting, the power switch will turn to 
ACC.
3Firmly depress the brake 
pedal and check that   is  shown on the multi-informa-
tion display.
4 Press the power switch 
shortly and firmly.
In the event that the hybrid sys-
tem still cannot be started, con-
tact your Toyota dealer.
■Stopping the hybrid system
Shift the shift lever to P, set the park-
ing brake, and press the power 
switch as you normally do when 
stopping the hybrid system.
■Replacing the key battery
As the above proce dure is a tempo-
rary measure, it is recommended 
that the electronic key battery be 
replaced immediately when the bat-
tery is depleted. ( P.442)
■Changing power switch modes
Release the brake pedal and press 
the power switch in step  3 above. 
The hybrid system does not start 
and modes will be changed each 
time the switch is pressed. ( P.215)
WARNING
■When using the mechanical 
key and operating the power 
windows or moon roof (if 
equipped)
Operate the power window or 
moon roof after checking to make 
sure that there is n o possibility of 
any passenger having any of their 
body parts caught in the window 
or moon roof. Al so, do not allow 
children to operate the mechani-
cal key. It is possible for children 
and other passengers to get 
caught in the power window or 
moon roof.
Starting the hybrid sys-
tem 
         
        
        
     
        
        Page 497 of 572
4977-2. Steps to take in an emergency
7
When trouble arises
If you have a set of jumper (or 
booster) cables and a second 
vehicle with a 12-volt battery, 
you can jump start your vehicle 
by following the steps below.
1Confirm that the electronic 
key is being carried.
Vehicles with an alarm: When con-
necting the jumper (or booster) 
cables, depending on the situation, 
the alarm may activate and doors 
locked. ( P. 8 2 )
2 Open the hood ( P.412) and 
fuse box cover.
If  the 12-volt batter y is 
discharged
The following procedures 
may be used to start the 
hybrid system if the vehi-
cle’s 12-volt battery is dis-
charged.
You can also call your Toy-
ota dealer or a qualified 
repair shop.
Restarting the hybrid sys-
tem