Page 420 of 572

4206-3. Do-it-yourself maintenance
Make sure that the 12-volt bat-
tery terminals are not corroded 
and that there are no loose con-
nections, cracks, or loose 
clamps.
Terminals
Hold-down clamp
■Before recharging
When recharging, the 12-volt bat-
tery produces hydrogen gas which 
is flammable and explosive. There-
fore, observe the following precau-
tions before recharging:
●If recharging with the 12-volt bat-
tery installed on the vehicle, be 
sure to disconnect the ground 
cable.
●Make sure the power switch on 
the charger is off when connecting 
and disconnecting the charger 
cables to the 12-volt battery.
■After recharging/reconnecting 
the 12-volt battery
The hybrid system may not start. 
Follow the procedure below to ini-
tialize the system.
1 Shift the shift lever to P.
2 Open and close any of the doors.
3 Restart the hybrid system.
●Unlocking the doors using the 
smart key system may not be pos-
sible immediately  after reconnect-
ing the 12-volt battery. If this 
happens, use the wireless remote 
control or the mechanical key to 
lock/unlock the doors.
●Start the hybrid system with the 
power switch in  ACC. The hybrid 
system may not start with the 
power switch turned off. However, 
the hybrid system will operate nor-
mally from the second attempt.
●The power switch mode is 
recorded by the vehicle. If the 
12-volt battery is reconnected, the 
vehicle will return the power 
switch mode to the status it was in 
before the 1 2-volt battery was dis-
connected. Make sure to turn off 
the power before  disconnect the 
12-volt battery. Take extra care 
when connecting the 12-volt bat-
tery if the power switch mode prior 
to discharge is unknown.
If the system will not start even after 
multiple attempts  at all the methods 
above, contact you r Toyota dealer.
Exterior
WARNING
■Chemicals in the 12-volt bat-
tery
The 12-volt battery contains poi-
sonous and corrosive sulfuric acid 
and may produce hydrogen gas 
which is flammable and explosive. 
To reduce the risk of death or seri-
ous injury, take the following pre-
cautions while working on or near 
the 12-volt battery: 
         
        
        
     
        
        Page 442 of 572

4426-3. Do-it-yourself maintenance
■If the electronic key battery is 
depleted
The following symptoms may occur:
●The smart key system and wire-
less remote contr ol will not func-
tion properly.
●The operational  range will be 
reduced.
 Flathead screwdriver
 Small flathead screwdriver
 Lithium battery CR2032
■Use a CR2032 lithium battery
●Batteries can be purchased at 
your Toyota dealer, local electrical 
appliance shops or camera stores.
●Replace only with the same or 
equivalent type recommended by 
the manufacturer.
●Dispose of used ba tteries accord-
ing to the local laws.
1 Release the lock and remove 
the mechanical key.
2 Remove the key cover.
To prevent damage to the key, 
cover the tip of the flathead screw-
driver with a rag.
3Remove the depleted battery.
When removing the cover, the elec-
tronic key module  may stick to the 
cover and the batt ery may not be 
visible. In this case, remove the 
electronic key module in order to 
remove the battery.
When removing the  battery, use a 
screwdriver of an appropriate size. 
Insert a new battery with the “+” ter-
Electronic key batter y
Replace the battery with a 
new one if it is depleted.
You will need the follow-
ing items:
Replacing the battery 
         
        
        
     
        
        Page 443 of 572

4436-3. Do-it-yourself maintenance
6
Maintenance and care
minal facing up.
WARNING
■Battery precautions
Observe the following precau-
tions. Failure to do so may result 
in death or serious injury.
●Do not swallow the battery. 
Doing so may cause chemical 
burns.
●A coin battery o r button battery 
is used in the electronic key. If a 
battery is swallowed, it may 
cause severe chemical burns in 
as little as 2 hours and may 
result in death or serious injury.
●Keep away new and removed 
batteries from children.
●If the cover cannot be firmly 
closed, stop using the electronic 
key and stow the key in the 
place where children cannot 
reach, and then contact your 
Toyota dealer.
●If you accidentally swallow a 
battery or put a b attery into a 
part of your body, get emer-
gency medical attention imme-
diately.
■To prevent battery explosion 
or leakage of  flammable liq-
uid or gas
●Replace the battery with a new 
battery of the same type. If a 
wrong type of battery is used, it 
may explode.
●Do not expose batteries to 
extremely low pr essure due to 
high altitude or extremely high 
temperatures.
●Do not burn, bre ak or cut a bat-
tery.
NOTICE
■For normal operation after 
replacing the battery
Observe the following precautions 
to prevent accidents:
●Always work with dry hands.
Moisture may cause the battery 
to rust.
●Do not touch or move any other 
component inside the remote 
control.
●Do not bend either of the battery 
terminals. 
         
        
        
     
        
        Page 455 of 572

455
7
7
When trouble arises
When trouble arises
.7-1. Essential informationEmergency flashers .... 456
If your vehicle has to be  stopped in an emergency.................................. 456
If the vehicle is submerged  or water on the road is ris-
ing ............................. 457
7-2. Steps to take in an emer- gency
If your vehicle needs to be  towed......................... 459
If you think something is  wrong ........................ 462
If a warning light turns on or  a warning buzzer sounds
.................................. 464
If a warning message is dis- played........................ 474
If you have a flat tire.... 479
If the hybrid system will not  start ........................... 492
If you lose your keys ... 493
If the fuel filler door cannot  be opened ................. 494
If the electronic key does  not operate properly .. 495
If the 12-volt battery is dis- charged ..................... 497
If your vehicle overheats .................................. 502
If the vehicle becomes stuck .................................. 506 
         
        
        
     
        
        Page 478 of 572

4787-2. Steps to take in an emergency
are shown on the multi-informa-
tion display, it may indicate a mal-
function. Immediately stop the 
vehicle and contact your Toyota 
dealer.
• “Braking Power Low Stop in a 
Safe Place See Owner's Manual”
• “Oil Pressure Low Stop in a Safe  Place See Owner's Manual”
• “Charging System Malfunction  Stop in a Safe Place See Owner's 
Manual”
• “Stop in a Safe Place See Owner's  Manual”
• “Shift to P See Owner's Manual”
●If any of the following messages 
are shown on the multi-informa-
tion display, the vehicle may have 
run out of fuel. Stop the vehicle in 
a safe place and, if the fuel level is 
low, refuel the vehicle.
• “Hybrid System Stopped”
• “Engine Stopped”
●If any of the following messages 
are shown on the multi-informa-
tion display, it may indicate a mal-
function. Have the vehicle 
inspected by you r Toyota dealer 
immediately.
• “Hybrid System Malfunction”
• “Check Engine”
• “Hybrid Battery System Malfunc- tion”
• “Accelerator System Malfunction”
• “Smart Key System Malfunction 
See Owner's Manual”
●If any of the following messages 
are shown on the multi-informa-
tion display, follow the instruc-
tions.
• “Engine Coolant Temp High Stop  in a Safe Place See Owner's Man-
ual” ( P.502)
• “Maintenance Required for Trac- tion Battery Cooling Parts See 
Owner's Manual” ( P.439)
NOTICE
■If “High Power Consumption 
Partial Limit on AC/Heater 
Operation” is displayed fre-
quently
There is a possible malfunction 
relating to the charging system or 
the 12-volt battery may be deteri-
orating. Have the vehicle 
inspected by you r Toyota dealer. 
         
        
        
     
        
        Page 480 of 572
4807-2. Steps to take in an emergency
Jack handle
Wheel nut wrench
Adapter socket
Jack
Spare tire
Wheel lock key (if equipped)
Location of the spare tire, jack and tools
WARNING
■Using the tire jack
Observe the following precau-
tions.
Improper use of the tire jack may 
cause the vehicle to suddenly fall 
off the jack, leading to death or 
serious injury.
●Do not use the tire jack for any 
purpose other than replacing 
tires or installing and removing 
tire chains.
●Only use the tire jack that 
comes with this vehicle for 
replacing a flat tire.
Do not use it on other vehicles, 
and do not use other tire jacks 
for replacing tires on this vehi-
cle. 
         
        
        
     
        
        Page 481 of 572

4817-2. Steps to take in an emergency
7
When trouble arises
When replacing tires on a vehi-
cle with wheel lock nuts, use the 
following procedures to remove 
and install the wheel lock nuts. 
The wheel lock key is stored in 
the tray inside the luggage com- partment. Always return the 
wheel lock key to its original 
position after use, so that it does 
not get lost. (
P.480)
■Removal
For ease of removal, the wheel 
lock nut should always be the 
first one loosened.
1 Place the wheel lock key on 
top of the wheel lock nut, 
turning until the wheel lock 
key and wheel lock nut pat-
terns engage.
2 Place the wheel nut wrench 
on the wheel lock key, and 
while applying pressure on 
the wheel lock key, loosen 
the wheel lock nut.
■Installation
For ease of installation, the 
wheel lock nut should always be 
the last one tightened.
1 By hand, install a wheel lock 
nut on each wheel.
2 Place the wheel lock key on 
top of the wheel lock nut, 
turning until the wheel lock 
key and wheel lock nut pat-
terns engage.
3 Place the wheel nut wrench 
on the wheel lock key, and 
while applying pressure on 
the wheel lock key, tighten 
the wheel lock nut to the rec-
ommended torque.
WARNING
●Put the jack prope rly in its jack 
point.
●Do not put any part of your body 
under the vehicle while it is sup-
ported by the jack.
●Do not start the hybrid system 
or drive the vehicle while the 
vehicle is suppor ted by the jack.
●Do not raise the vehicle while 
someone is inside.
●When raising the vehicle, do not 
put an object on or under the 
jack.
●Do not raise the vehicle to a 
height greater than that required 
to replace the tire.
●Use a jack stand if it is neces-
sary to get under the vehicle.
●When lowering the vehicle, 
make sure that there is no-one 
near the vehicle. If there are 
people nearby, warn them 
vocally before lowering.
Wheel lock nut (if 
equipped) 
         
        
        
     
        
        Page 482 of 572
4827-2. Steps to take in an emergency
1Pull the strap upwards and 
open the center deck board.
2 Remove the center deck 
board. 3
Remove the jack cover.
4 Remove the jack after remov-
ing the hook.
1 Pull the strap upwards and 
open the center deck board.
NOTICE
■When using a wheel lock key 
(if equipped)
Do not use an impact wrench. 
Using an impact wrench may 
cause permanent damage to 
wheel lock nut and wheel lock 
key. If in doubt about wheel lock 
application, contact your Toyota 
dealer.
Taking out the jack
Taking out the spare tire