Page 507 of 758

505
8
8-2. Steps to take in an emergency
When trouble arises
8-2.Steps to take in an emergency
If your vehicle needs to
be towed
If towing is necessary, we rec-
ommend having your vehicle
towed by any authorized
Toyota retailer or Toyota
authorized repairer, or any reli-
able repairer or commercial
towing service, using a
wheel-lift type truck or flatbed
truck.
Use a safety chain system for
all towing, and abide by all
state/provincial and local laws.
WA R N I N G
Observe the following precautions. Failure to do so may result in death or
serious injury.
■When towing the vehicle
Be sure to transport the vehicle with
the front wheels raised or with all four wheels raised off the ground. If the
vehicle is towed with the front wheels
contacting the ground, the drivetrain and related parts may be damaged.
■While towing
●When towing using cables or
chains, avoid sudden starts, etc.
which place excessive stress on the towing eyelets, cables or chains.
The towing eyelets, cables or
chains may become damaged, bro- ken debris may hit people, and
cause serious damage.
●Do not turn the engine switch off.
There is a possibility that the steer-
ing wheel is locked and cannot be operated.
■Installing towing eyelets to the vehicle
Make sure that towing eyelets are
installed securely. If not securely installed, towing eye-
lets may come loose during towing.
NOTICE
■To prevent damage to the vehicle
when towing using a wheel-lift type truck
●Vehicles without a smart entry &
start system: Do not tow the vehicle from the rear when the engine
switch is off or the key is removed.
The steering lock mechanism is not strong enough to hold the front
wheels straight.
●Vehicles with a smart entry & start
system: Do not tow the vehicle from
the rear when the engine switch is off. The steering lock mechanism is
not strong enough to hold the front
wheels straight.
●When raising the vehicle, ensure
adequate ground clearance for tow- ing at the opposite end of the raised
vehicle. Without adequate clear-
ance, the vehicle could be dam- aged while being towed.
Page 508 of 758

5068-2. Steps to take in an emergency
The following may indicate a prob-
lem with your transmission. Contact
any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer or commercial tow-
ing service before towing.
The engine is running but the
vehicle does not move.
The vehicle makes an abnormal
sound.
From the front
Release the parking brake.
Turn automatic mode off. ( P.190)
From the rear
Use a towing dolly under the front
wheels.
NOTICE
■To prevent damage to the vehicle
when towing with a sling-type
truck
Do not tow with a sling-type truck,
either from the front or rear.
■To prevent damage to the vehicle
during emergency towing
Do not secure cables or chains to the
suspension components.
■When towing a vehicle equipped
with the Stop & Start system (if equipped)
When it is necessary to tow the vehi-
cle with all four wheels contacting the ground, perform the following proce-
dure before towing the vehicle to pro-
tect the system. Turn the engine switch off once, and then start the
engine. If the engine does not start,
turn the engine switch to ON.
Situations when it is neces-
sary to contact dealers
before towing
Towing with a wheel-lift type
truck
NOTICE
■Towing with a sling-type truck
Do not tow with a sling-type truck to prevent body damage.
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507
8
8-2. Steps to take in an emergency
When trouble arises
When using a flat-bed truck to
transport the vehicle, use tire strap-
ping belts. Refe r to the owner's
manual of the flat-bed truck for the
tire strapping method.
In order to suppress vehicle move-
ment during transportation, set the
parking brake and turn the engine
switch off.
If a tow truck is not available in an
emergency, your vehicle may be
temporarily towed using cables or
chains secured to the emergency
towing eyelets. This should only be
attempted on hard surfaced roads
for at most 80 km (50 miles) at
under 30 km/h (18 mph).
A driver must be in the vehicle to
steer and operate the brakes. The
vehicle’s wheels, drive train, axles,
steering and brakes must be in
good condition.
For vehicles with a Multidrive, only
the front towing eyelets may be
used.
To have your vehicle towed by
another vehicle, the towing eyelet
must be installed to your vehicle.
Install the towing eyelet using the
following procedure.
1 Take out the wheel nut wrench
(if equipped) and towing eyelet.
( P.524, 540)
2 Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a rag
between the screwdriver and the vehi- cle body as shown in the illustration.
Using a flatbed truck
NOTICE
■Using a flatbed truck
Do not overly tighten the tie downs or
the vehicle may be damaged.
Emergency towing
Emergency towing proce-
dure
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5088-2. Steps to take in an emergency
3Insert the towing eyelet into the
hole and tighten partially by
hand.
4 Tighten down the towing eyelet
securely using a wheel nut
wrench or hard metal bar.
5 Securely attach cables or chains
to the towing eyelet.
Take care not to damage the vehicle
body.
6 Enter the vehicle being towed
and start the engine.
If the engine does not start, turn the
engine switch to ON.
7 Shift the shift lever to N and
release the parking brake.
Turn automatic mode off.
( P.190)
Multidrive: When the shift lever
cannot be shifted: P.184
■While towing
If the engine is not running, the power
assist for the brakes and steering will
not function, making steering and brak- ing more difficult.
■Wheel nut wrench
Vehicle without wheel nut wrench:
Wheel nut wrench can be purchased at any authorized Toyota retailer or Toyota
authorized repairer, or any reliable
repairer.
Vehicles with wheel nut wrench: Wheel
nut wrench is installed in luggage com-
partment. ( P.540)
Page 526 of 758
5248-2. Steps to take in an emergency
Hatchback
Towing eyelet
Emergency tire puncture repair kit
Wagon
Towing eyelet
Emergency tire puncture repair kit
Location of the emergency tire puncture repair kit and tools
Page 542 of 758
5408-2. Steps to take in an emergency
Hatchback
Wheel nut wrench
Jack handle
Jack
Spare tire
Towing eyelet
Location of the spare tire, jack and tools
Page 543 of 758
541
8
8-2. Steps to take in an emergency
When trouble arises
Wagon (vehicles with a compact spare tire)
Jack handle
Wheel nut wrench
Jack
Spare tire
Towing eyelet
Page 544 of 758
5428-2. Steps to take in an emergency
Wagon (vehicles with a full-size spare tire)
Jack handle
Wheel nut wrench
Jack
Spare tire
Towing eyelet
WA R N I N G
■Using the tire jack
Observe the following precautions.
Improper use of the tire jack may cause the vehicle to suddenly fall off
the jack, leading to death or serious
injury.
●Do not use the tire jack for any pur-
pose other than replacing tires or installing and removing tire chains.
●Only use the tire jack that comes with this vehicle for replacing a flat
tire. Do not use it on other vehicles,
and do not use othe r tire jacks for replacing tires on this vehicle.
●Put the jack properly in its jack
point.
●Do not put any part of your body
under the vehicle while it is sup-
ported by the jack.
●Do not start the engine or drive the
vehicle while the vehicle is sup- ported by the jack.