Page 507 of 758

505
8 
8-2. Steps to take in an emergency
When trouble arises
8-2.Steps to take in an emergency
If  your vehicle needs to  
be towed
If towing is necessary, we rec- 
ommend having your vehicle 
towed by any authorized 
Toyota retailer or Toyota 
authorized repairer, or any reli-
able repairer or commercial 
towing service, using a 
wheel-lift type truck or flatbed 
truck.
Use a safety chain system for 
all towing, and abide by all 
state/provincial and local laws.
WA R N I N G
Observe the following precautions. Failure to do so may result in death or  
serious injury.
■When towing the vehicle 
Be sure to transport the vehicle with  
the front wheels raised or with all four  wheels raised off the ground. If the  
vehicle is towed with the front wheels 
contacting the ground, the drivetrain  and related parts may be damaged.
■While towing
●When towing using cables or  
chains, avoid sudden starts, etc. 
which place excessive stress on the  towing eyelets, cables or chains.  
The towing eyelets, cables or 
chains may become damaged, bro- ken debris may hit people, and  
cause serious damage.
●Do not turn the engine switch off.
There is a possibility that the steer-
ing wheel is locked and cannot be  operated.
■Installing towing eyelets to the vehicle 
Make sure that towing eyelets are  
installed securely. If not securely installed, towing eye- 
lets may come loose during towing.
NOTICE
■To prevent damage to the vehicle 
when towing using a wheel-lift  type truck
●Vehicles without a smart entry &  
start system: Do not  tow the vehicle  from the rear when the engine  
switch is off or the key is removed. 
The steering lock mechanism is not  strong enough to hold the front  
wheels straight.
●Vehicles with a smart entry & start 
system: Do not tow the vehicle from 
the rear when the engine switch is  off. The steering lock mechanism is  
not strong enough to hold the front 
wheels straight.
●When raising the vehicle, ensure 
adequate ground clearance for tow- ing at the opposite end of the raised  
vehicle. Without adequate clear-
ance, the vehicle could be dam- aged while being towed. 
     
        
        Page 508 of 758

5068-2. Steps to take in an emergency
The following may indicate a prob- 
lem with your transmission. Contact 
any authorized Toyota retailer or 
Toyota authorized repairer, or any 
reliable repairer or commercial tow-
ing service before towing. 
 The engine is running but the  
vehicle does not move. 
 The vehicle makes an abnormal  
sound.
From the front 
Release the parking brake.
Turn automatic mode off. ( P.190)
From the rear 
Use a towing dolly under the front  
wheels.
NOTICE
■To prevent damage to the vehicle  
when towing with  a sling-type  
truck 
Do not tow with a sling-type truck,  
either from the front or rear.
■To prevent damage to the vehicle 
during emergency towing 
Do not secure cables or chains to the  
suspension components.
■When towing a vehicle equipped 
with the Stop & Start system (if  equipped) 
When it is necessary to tow the vehi- 
cle with all four wheels contacting the  ground, perform the following proce- 
dure before towing the vehicle to pro-
tect the system. Turn the engine  switch off once, and then start the  
engine. If the engine does not start, 
turn the engine switch to ON.
Situations when it is neces- 
sary to contact dealers 
before towing
Towing with a wheel-lift type  
truck
NOTICE
■Towing with a sling-type truck 
Do not tow with a sling-type truck to  prevent body damage. 
     
        
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507
8 
8-2. Steps to take in an emergency
When trouble arises
When using a flat-bed truck to  
transport the vehicle, use tire strap-
ping belts. Refe r to the owner's  
manual of the flat-bed truck for the 
tire strapping method. 
In order to suppress vehicle move- 
ment during transportation, set the 
parking brake and turn the engine 
switch off. 
If a tow truck is not available in an  
emergency, your vehicle may be 
temporarily towed using cables or 
chains secured to the emergency 
towing eyelets. This should only be 
attempted on hard surfaced roads 
for at most 80 km (50 miles) at 
under 30 km/h (18 mph).
A driver must be in the vehicle to 
steer and operate the brakes. The 
vehicle’s wheels, drive train, axles, 
steering and brakes must be in 
good condition. 
For vehicles with a Multidrive, only  
the front towing eyelets may be 
used. 
To have your vehicle towed by  
another vehicle, the towing eyelet 
must be installed to your vehicle. 
Install the towing eyelet using the 
following procedure. 
1 Take out the wheel nut wrench  
(if equipped) and towing eyelet. 
( P.524, 540) 
2 Remove the eyelet cover using  
a flathead screwdriver.
To protect the bodywork, place a rag  
between the screwdriver and the vehi- cle body as shown in the illustration.
Using a flatbed truck
NOTICE
■Using a flatbed truck 
Do not overly tighten the tie downs or  
the vehicle may be damaged.
Emergency towing
Emergency towing proce- 
dure 
     
        
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5088-2. Steps to take in an emergency
3Insert the towing eyelet into the  
hole and tighten partially by 
hand. 
4 Tighten down the towing eyelet  
securely using a wheel nut 
wrench or hard metal bar. 
5 Securely attach cables or chains  
to the towing eyelet.
Take care not to damage the vehicle  
body.
6 Enter the vehicle being towed  
and start the engine.
If the engine does not start, turn the  
engine switch to ON.
7 Shift the shift lever to N and  
release the parking brake. 
Turn automatic mode off.  
( P.190) 
Multidrive: When the shift lever 
cannot be shifted:  P.184
■While towing 
If the engine is not running, the power  
assist for the brakes and steering will 
not function, making steering and brak- ing more difficult.
■Wheel nut wrench 
Vehicle without wheel nut wrench:  
Wheel nut wrench can be purchased at  any authorized Toyota retailer or Toyota  
authorized repairer, or any reliable 
repairer. 
Vehicles with wheel nut wrench: Wheel  
nut wrench is installed in luggage com-
partment. ( P.540) 
     
        
        Page 526 of 758
5248-2. Steps to take in an emergency
Hatchback 
Towing eyelet 
Emergency tire puncture repair kit
Wagon 
Towing eyelet 
Emergency tire puncture repair kit
Location of the emergency tire puncture repair kit and tools 
     
        
        Page 542 of 758
5408-2. Steps to take in an emergency
Hatchback 
Wheel nut wrench 
Jack handle
Jack
Spare tire
Towing eyelet
Location of the spare tire, jack and tools 
     
        
        Page 543 of 758
541
8 
8-2. Steps to take in an emergency
When trouble arises
Wagon (vehicles with a compact spare tire) 
Jack handle 
Wheel nut wrench 
Jack 
Spare tire
Towing eyelet 
     
        
        Page 544 of 758
5428-2. Steps to take in an emergency
Wagon (vehicles with a full-size spare tire) 
Jack handle 
Wheel nut wrench 
Jack 
Spare tire
Towing eyelet
WA R N I N G
■Using the tire jack 
Observe the following precautions.  
Improper use of the tire jack may  cause the vehicle to suddenly fall off  
the jack, leading to death or serious 
injury.
●Do not use the tire jack for any pur-
pose other than replacing tires or  installing and removing tire chains.
●Only use the tire jack that comes with this vehicle for replacing a flat  
tire. Do not use it on other vehicles, 
and do not use othe r tire jacks for  replacing tires on this vehicle.
●Put the jack properly in its jack  
point.
●Do not put any part of your body 
under the vehicle while it is sup-
ported by the jack.
●Do not start the engine or drive the 
vehicle while the vehicle is sup- ported by the jack.