2022 TOYOTA COROLLA CROSS Owners Manual

3935-15. What to do if... (Bluetooth®)
5
Audio
A Bluetooth® connection can-
not be made.
■When making/receiving a
call
A call cannot be made/received.
■When using the phonebook
Phonebook data cannot be
transferred manually/automati-
cally.
Likely causeSolution
An incorrect
passcode was
entered on the
cellular phone.Enter the correct
passcode on the
cellular phone.
The registration
operation has
not been com-
pleted on the cel-
lular phone side.
Complete the
registration oper-
ation on the cel-
lular phone
(approve regis-
tration on the
phone).
Old registration
information
remains on
either this sys-
tem or the cellu-
lar phone.
Delete the exist-
ing registration
information from
both this system
and the cellular
phone, then reg-
ister the cellular
phone you wish
to connect to this
system.
(  P.303)
Likely causeSolution
Another Blue-
tooth
® device is
already con-
nected.
Manually con-
nect the cellular
phone you wish
to use to this
system.
(  P.300)
Bluetooth® func-
tion is not
enabled on the
cellular phone.Enable the Blue-
tooth
® function
on the cellular
phone.
Automatic Blue-
tooth
® connec-
tion on this
system is set to off.
Set automatic
Bluetooth
® con-
nection on this
system to on
when the engine
switch is in ACC
or ON. ( P.305)
Preferred device
settings function
on this system is
set to on.
Set preferred
device settings
function on this
system to off.
( P.306)
Set the desired
cellular phone to
the highest auto-
matic connec-
tion priority.
( P.306)
Likely causeSolution
Your vehicle is in
a area.
Move to where
no longer
appears on the
display.
Likely causeSolution

3945-15. What to do if... (Bluetooth®)
Phonebook data cannot be
edited.
■When using the Bluetooth®
message function
Messages cannot be viewed.
New message notifications are
not displayed.
Likely causeSolution
The profile ver-
sion of the con-
nected cellular
phone may not
be compatible
with transferring
phonebook data.
For a list of spe-
cific devices
which operation
has been con-
firmed on this
system, check
with your Toyota
dealer or the fol-
lowing website:
https://www.
toyota.com/
audio-
multimedia in the
United States,
https://www.
toyota.ca/
connected in
Canada, and
http://www.
toyotapr.com/
audio-
multimedia in
Puerto Rico
Automatic con-
tact transfer
function on this
system is set to
off.Set automatic
contact transfer
function on this
system to on.
(  P.385)
Passcode has
not been entered
on the cellular
phone.
Enter the pass-
code on the cel-
lular phone if
requested
(default pass-
code: 1234).
Transfer opera-
tion on the cellu-
lar phone has
not completed.
Complete trans-
fer operation on
the cellular
phone (approve
transfer opera-
tion on the
phone).
Likely causeSolution
Automatic con-
tact transfer
function on this
system is set to
on.Set automatic
contact transfer
function on this
system to off.
( P.385)
Likely causeSolution
Message trans-
fer is not enabled
on the cellular
phone.
Enable mes-
sage transfer on
the cellular
phone (approve
message trans-
fer on the
phone).
Automatic trans-
fer function on
this system is set
to off.Set automatic
transfer function
on this system to
on. ( P.385)
Likely causeSolution
Notification of
SMS/MMS/E-ma
il reception on
this system is set
to off.Set notification of
SMS/MMS/E-ma
il reception on
this system to
on. ( P.383)
Automatic mes-
sage transfer
function is not
enabled on the
cellular phone.Enable auto-
matic transfer
function on the
cellular phone.

3955-15. What to do if... (Bluetooth®)
5
Audio
■In other situations
The Bluetooth
® connection sta-
tus is displayed at the top of the
screen each time the engine
switch is in ACC or ON.
Even though all conceivable
measures have been taken, the
symptom status does not
change.
For details, refer to the owner’s
manual that came with the cellular
phone.
Likely causeSolution
Connection con-
firmation display
on this system is
set to on.
To turn off the
display, set con-
nection confir-
mation display
on this system to
off. ( P.306)
Likely causeSolution
The cellular
phone is not
close enough to
this system.Bring the cellu-
lar phone closer
to this system.
Radio interfer-
ence has
occurred.
Turn off Wi-Fi®
devices or other
devices that may
emit radio
waves.
The cellular
phone is the
most likely cause
of the symptom.
Turn the cellular
phone off,
remove and rein-
stall the battery
pack, and then
restart the cellu-
lar phone.
Enable the cellu-
lar phone’s Blue-
tooth
®
connection.
Stop the cellular
phone’s security
software and
close all applica-
tions.
Before using an
application
installed on the
cellular phone,
carefully check
its source and
how its opera-
tion might affect
this system.
Likely causeSolution

3965-16. Connected Services Overview
5-16.Connected Services Overview
Audio Plus
Owners of this system should
refer to the “MULTIMEDIA
OWNER’S MANUAL”.
●Each function is available in the
following areas:
• Toyota apps is available in the
contiguous United States, Wash-
ington D.C., Alaska, Hawaii,
Puerto Rico and Canada.
• Toyota apps is not available in the United States Virgin Islands.
•Wi-Fi
® Hotspot is available in the
contiguous United States, Wash-
ington D.C.,Alaska and Hawaii.
•Wi-Fi
® Hotspot is not available in
Puerto Rico, Canada, and in the
United States Virgin Islands.
• Safety Connect features include:
Automatic Collision Notification,
Emergency Assistance, S.O.S,
Stolen Vehicle Location (available
in the contiguous United States,
Washington D.C., Hawaii, Alaska,
Puerto Rico and Canada) and
Enhanced Roadside Assistance
(available in the contiguous
United States, Washington D.C.,
Alaska, Puerto Rico and Canada).
• Safety Connect is not available in the United States Virgin Islands.
• Service Connect is available in the contiguous United States, Wash-
ington D.C., Alaska, Hawaii, the
United States Virgin Islands,
Puerto Rico and Canada.
●Connected services functionality
is dependent upon network recep-
tion level and signal strength.
 The functions included are
classified into the following
four types.
• Type A: Function achieved by
using a smart phone or an
embedded cellular device in the
vehicle (DCM: Data Communica-
tion Module) and the system
• Type B: Function achieved by using DCM and the system
• Type C: Function achieved by using DCM
• Type D: Function achieved by using DCM and a smartphone
Functional over view
Toyota Connected hotspot
includes Toyota apps,
Wi-Fi
® Hotspot, Safety Con-
nect and Service Connect.
Functional overview
FunctionTy p e
Toyota appsTy p e A
Wi-Fi® HotspotTy p e B
Safety ConnectTy p e C
Service ConnectTy p e D

3975-16. Connected Services Overview
5
Audio
*: If equipped
Content provider
Type A: Function achieved by using a smar t
phone or DCM
*
Of the functions included with Connected Services, the Toyota
apps relies on the use of a smart phone or DCM.
 Using a smart phone
• Toyota audio multimedia system enables applicable apps
installed on a smart phone to be displayed on and operated from
the screen via a Bluetooth
®.
Via DCM
• Toyota audio multimedia system enables applicable apps
installed on the system to be displayed on and operated from the
screen.
A few settings must be performed before Toyota apps can be
used. ( P.403)
By using a smart phone or DCM

3985-16. Connected Services Overview
Provides contents to the application server.
Application server
Provides applications to the system or a smart phone.
Smart phone
*
Using the Toyota mobile application, communication is relayed
between the system, application server and contents provider.
The smart phone cannot be operated while communicating.
Applications
Display usable content from the content providers on the screen
using the data connection of the connected smart phone or DCM.
System
Content received, via a smart phone or DCM, from content pro-
vider servers is displayed on the screen. The system is equipped
with an application player to run applications.
Via DCM
*: For known compatible phones, refer tohttps://www.toyota.com/connected-services
in the United States,
https://www.toyota.ca/connected
in Canada, and
http://www.toyotapr.c om/connected-services
in Puerto Rico.
The required operations to acti-
vate applications and connect a
smart phone to the system, and
the registration steps for the
connected services are
explained in this section.
■Subscription
 Toyota apps does not require
an activation fee or monthly
recurring fees.
 Services requiring a separate
contract can also be used.
*
*: For details, refer to
https://www.toyota.com/
connected-services
or call 1-800-331-4331 in the United States,
https://www.toyota.ca/connected
or call 1-888-869-6828 in Can-
ada, and
http://www.toyotapr.com/
connected-services
or call 1-877-855-8377 in Puerto
Rico.
■Availability of function
 Toyota apps is available in the
contiguous United States,
Washington D.C., Alaska,
Hawaii, Puerto Rico and Can-
ada.
 Toyota apps is not available in
the United States Virgin
Islands.
●Data usage fees may apply while
Before using the function

3995-16. Connected Services Overview
5
Audio
using Toyota apps function. Con-
firm data usage fees before using
this function.
●For details regarding operation of
the Toyota apps, refer to
https://www.toyota.com/
connected-servicesin the United States,
https://www.toyota.ca/connected
in Canada, and
http://www.toyotapr.com/
connected-services
in Puerto Rico.
●These functions are not made
available in some countries or
areas. Availability of functions of
the Toyota apps is dependent on
network reception level.
■Initializing personal data
The personal data used in appli-
cations can be reset. ( P.322)
The following personal data can
be deleted and returned to their
default settings:
 Downloaded contents
 Radio stations that were lis-
tened to
Once initialized, the data and set-
tings will be erased. Pay much
attention when initializing the data.
■Settings required to use
Toyota mobile application
Perform the settings in the fol-
lowing order.
1 Download the Toyota mobile
application to your smart
phone or the system. 2
Open the Toyota mobile
application on your smart
phone and follow instruc-
tions. Bluetooth
® Pairing is
required.
In order to use Toyota mobile appli-
cation, the following must first be
performed:
 Register a Bluetooth® phone
with the hands-free system.
( P.296)
●Applications can only be used
when the Toyota mobile applica-
tion has been downloaded to your
smart phone or the system, and
the application is running.
●Toyota mobile application opera-
tional procedures can also be con-
firmed by visiting
https://www.toyota.com/
connected-services
in the United States,
https://www.toyota.ca/connected
in Canada, and
http://www.toyotapr.com/
connected-servicesin Puerto Rico.
●If a Toyota mobile application is
used while iPod audio/video is
being played back, system opera-
tion may become unstable.
Preparation before using
Toyota mobile application

4005-16. Connected Services Overview
*: If equipped
■Subscription
After you have signed the
Telematics Subscription Service
Agreement and are enrolled,
you can begin receiving ser-
vices. A variety of subscription
terms are available. Contact
your Toyota dealer, or call
1-800-331-4331 in the United
States, 1-888-869-6828 in Can-
ada, and 1-877-855-8377 in
Puerto Rico, for further sub-
scription details. ( P.398)
■Availability of functions
 Wi-Fi
® Hotspot is available in
the contiguous United States,
Washington D.C., Alaska and
Hawaii. 
Wi-Fi
® Hotspot is not avail-
able in Puerto Rico, Canada,
and in the United States Vir-
gin Islands.Type B: Function
achieved by using
DCM and the system
*
The functionality of Wi-Fi®
Hotspot is made possible
through the shared work of
the DCM and the system.
This service is available by
subscription and supported
by the Toyota response cen-
ter, which operates 24 hours
a day, 7 days a week.
For details about Wi-Fi®
Hotspot: P. 3 0 8
Before using the function