
5
1 
5 
4
3
2
C-HR_HV_OM_Europe_OM10720E
8
7
6
5-1. Using the air conditioning  
system and defogger 
Air conditioning system ......548 
Heated steering wheel/ 
seat heaters .....................557 
5-2. Using the interior lights 
Interior lights list .................559 
• Interior lights ..................560
• Personal lights ...............560 
5-3. Using the storage  
features 
List of storage features ......562 
• Glove box ......................563 
• Console box ..................563 
• Bottle holders ................564
• Cup holders ...................565 
Luggage compartment  
features............................566 
5-4. Using the other interior  
features 
Other interior features ........574 
• Sun visors ......................574 
• Vanity mirrors ................574
• Clock .............................575
• Power outlet ..................576
• Assist grips ....................577 
6-1. Maintenance and care 
Cleaning and protecting the  
vehicle exterior ................ 580 
Cleaning and protecting the  
vehicle interior ................. 586 
6-2. Maintenance 
Maintenance  
requirements ................... 590 
6-3. Do-it-yourself  
maintenance 
Do-it-yourself service  
precautions ..................... 593 
Hood.................................. 596 
Positioning a floor jack ...... 598 
Engine compartment ......... 599 
12-volt battery  
(M20A-FXS engine) ........ 612 
Tires .................................. 616 
Tire inflation pressure........ 632 
Wheels .............................. 634 
Air conditioning filter .......... 637 
Hybrid battery  
(traction battery) 
air intake vent and filter ... 640 
Electronic key battery ........ 645 
Checking and replacing  
fuses ............................... 648 
Light bulbs ......................... 653
5Interior features6Maintenance and care 

TABLE OF CONTENTS6
C-HR_HV_OM_Europe_OM10720E 
7-1. Essential information 
Emergency flashers ...........670 
If your vehicle has to be  
stopped in 
an emergency ..................671 
If the vehicle is submerged  
or water on the road is 
rising ................................672 
7-2. Steps to take in an emergency 
If your vehicle needs to be  
towed .............................. 674 
If you think  
something is wrong ......... 680 
If a warning light turns on or  
a warning buzzer  
sounds ............................ 681 
If a warning message is  
displayed ......................... 692 
If you have a flat tire  
(vehicles with an 
emergency tire puncture 
repair kit)  ........................ 699 
If you have a flat tire  
(vehicles with a 
spare tire) ........................ 729 
If the hybrid system will not  
start ................................. 744 
If the electronic key does  
not operate properly ........ 746 
If the 12-volt battery is  
discharged ...................... 749 
If your vehicle overheats ... 757 
If the vehicle becomes  
stuck................................ 762
7When trouble arises 

9
C-HR_HV_OM_Europe_OM10720E 
The installation of an RF-transmitter system in your vehicle co uld affect elec- 
tronic systems such as: 
● Hybrid system 
● Multiport fuel injection system/sequential multiport fuel injection system 
● Toyota Safety Sense (if equipped) 
● Cruise control system (if equipped) 
● Anti-lock brake system 
● SRS airbag system 
● Seat belt pretensioner system 
Be  sure  to  check  with  any  authorized  Toyota  retailer  or  Toyota  authorized 
repairer,  or  any  reliable  repairer  for  precautionary  measures  o r  special 
instructions regarding installation of an RF-transmitter system . 
Further  information  regarding  frequency  bands,  power  levels,  an tenna  posi- 
tions and installation provisions for the installation of RF-tr ansmitters, is avail- 
able  on  request  at  any  authorized  Toyota  retailer  or  Toyota  aut horized 
repairer, or any r eliable repairer. 
High  voltage  parts  and  cables  on  the  Hybrid  Electric  Vehicles  e mit  approxi- 
mately the same amount of electromagnetic waves as the conventi onal gaso- 
line  powered  vehicles  or  home  electronic  appliances  despite  of  their 
electromagnetic shielding. 
Unwanted noise may occur in the reception of the radio frequenc y transmitter 
(RF-transmitter).
Installation of an RF-transmitter system 

1001-3. Emergency assistance
C-HR_HV_OM_Europe_OM10720E
WARNING
■When the Emergency Call may not be made 
● It may not be possible to make Emergency Calls in any of the following sit- 
uations.  In  such  cases,  report  to  emergency  services  provider  ( 112  sys- 
tem, etc.) by other means such as nearby public phones. 
• Even  when  the  vehicle  is  in  the  cellular  phone  service  area,  i t  may  be 
difficult  to connect  to the  eCall  control  center if the  recepti on  is poor or 
the line is busy. In such cases, even though the system attempt s to con- 
nect  to  the  eCall  control  center,  you  may  not  be  able  to  connec t  to  the 
eCall  control  center  to  make  Emergency  Calls  and  contact  emerge ncy 
services. 
• When  the  vehicle  is  out  of  the  cellular  phone  service  area,  th e  Emer- 
gency Calls cannot be made. 
• When any related equipment (such as the “SOS” button panel, in dicator 
lights,  microphone,  speaker,  DCM,  antenna,  or  any  wires  connect ing 
the  equipment)  is  malfunctioning,  damaged  or  broken,  the  Emerge ncy 
Call cannot be made. 
• During  an  Emergency  Call,  the  system  makes  repeated  attempts  t o 
connect to the eCall control center. However, if it cannot conn ect to the 
eCall control center  due  to poor radio  wave reception, the  syst em  may 
not  be  able  to  connect  to  the  cellular  network  and  the  call  may  finish 
without connecting. The red indicator light will blink for appr oximately 30 
seconds to indicate this disconnection. 
● If  the  12-volt  battery’s  voltage  decreases  or  there  is  a  disconnection,  the 
system may not be able to connect to the eCall control center. 
● The  Emergency  Call  system  might  not  work  outside  of  EU  area,  depend- 
ing on the available infrastructure in the country. 
■ When the Emergency Call system is replaced with a new one 
The  Emergency  Call  system  should  be  registered.  Contact  any  aut horized 
Toyota retailer or Toyota authorized repairer, or any reliable  repairer. 

1211-4. Hybrid system
1
For safety and security
C-HR_HV_OM_Europe_OM10720E 
■ Charging the 12-volt battery 
 P. 752 
■ After  the  12-volt  battery  has  discharged  or  when  the  terminal  has  been 
removed and installed during exchange, etc. 
The  gasoline  engine  may  not  stop  even  if  the  vehicle  is  being  d riven  by  the 
hybrid  battery  (traction  battery).  If  this  continues  for  a  few  days,  contact  any 
authorized  Toyota  retailer  or  Toyota  authorized  repairer,  or  an y  reliable 
repairer. 
■ Sounds and vibrations specific to a Hybrid Electric Vehicle 
There may be no engine sound or vibration even though the vehic le is able to 
move with the “READY” indicator is illuminated. For safety, app ly the parking 
brake and make sure to shift the shift lever to P when parked. 
The  following  sounds  or  vibrations  may  occur  when  the  hybrid  sy stem  is 
operating and are not a malfunction: 
● Motor sounds may be heard from the engine compartment. 
● Sounds  may  be  heard  from  the  hybrid  battery  (traction  battery) when  the 
hybrid system starts or stops. 
● Relay operating sounds such as a snap or soft clank will be emitted from the 
hybrid battery (traction battery), behind the rear seats, when  the hybrid sys- 
tem is started or stopped. 
● Sounds from the hybrid system may be heard when the back door is open. 
● Sounds  may  be  heard  from  the  transmission  when  the  gasoline  engine 
starts or stops, when driving at low speeds, or during idling. 
● Engine sounds may be heard when accelerating sharply. 
● Sounds may be heard due to regenerative braking when the brake pedal is 
depressed or as the accelerator pedal is released. 
● Vibration may be felt when the gasoline engine starts or stops. 
● Cooling fan sounds may be heard from the air intake vent. (P. 124) 

123
1
1-4. Hybrid system
For safety and security
C-HR_HV_OM_Europe_OM10720E
Hybrid system precautions
The illustration is an example for explanation and may differ from the 
actual item.
Take care when handling the hybrid system, as it is a high volt - 
age  system  (about  600  V*1  or  650  V*2  at  maximum)  as  well  as 
contains parts  that  become extremely  hot when  the  hybrid  sys- 
tem  is  operating.  Obey  the  warning  labels  attached  to  the  vehi-
cle.
*1: 2ZR-FXE engine
*2: M20A-FXS engine
Warning label 
Service plug 
Hybrid battery (traction battery) 
High voltage cables (orange) 
Electric motor (traction motor) 
Power control unit 
Air conditioning compressor 

1241-4. Hybrid system
C-HR_HV_OM_Europe_OM10720E
There  is  an  air  intake  vent  under 
the  right  side  of  the  rear  seat  for 
the  purpose  of  cooling  the  hybrid 
battery  (traction  battery).  If  the 
vent  becomes  blocked,  it  may 
cause  the  input-output  of  the 
hybrid  battery  (traction  battery)  to 
be limited. 
When  a  certain  level  of  impact  is  detected  by  the  impact  sensor ,  the 
emergency shut off system blocks the high voltage current and s tops 
the fuel pump to minimize the risk of electrocution and fuel le akage. If 
the emergency shut off system activates, your vehicle will not  restart. 
To restart the hybrid system, contact any authorized Toyota ret ailer or 
Toyota authorized repairer, or any reliable repairer. 
A  message  is  automatically  displayed  when  a  malfunction  occurs  in 
the hybrid system or an improper operation is attempted. 
If a warning message is shown on 
the multi-information  display,  read 
the  message  and  follow  the 
instructions.
Hybrid battery (traction battery) air intake vent
Emergency shut off system 
Hybrid warning message 

1251-4. Hybrid system
1
For safety and security
C-HR_HV_OM_Europe_OM10720E
■If  a  warning  light  comes  on,  a  warning  message  is  displayed,  or the 
12-volt battery is disconnected 
The hybrid system may not start. In this case, try to start the  system again. If 
the  “READY”  indicator  does  not  come  on,  contact  any  authorized  To y o t a 
retailer or Toyota authorized repairer, or any reliable repaire r. 
■ Running out of fuel 
When the vehicle has run out of fuel and the hybrid system cann ot be started, 
refuel  the  vehicle  with  at  leas t  enough  gasoline  to  make  the  low  fuel  level 
warning  light  ( P.  685)  go  off.  If  there  is  only  a  small  amount  of  fuel,  the 
hybrid system may not be able to start. (The standard amount of  fuel is about 
7.5 L [2.0 gal., 1.7 Imp.gal.], when the vehicle is on a level  surface. This value 
may  vary  when  the  vehicle  is  on  a  slope. Add  extra  fuel  when  th e  vehicle  is 
inclined.) 
■ Electromagnetic waves 
● High  voltage parts  and cables on Hybrid Electric Vehicles incorporate  elec- 
tromagnetic  shielding,  and  therefore  emit  approximately  the  sam e  amount 
of  electromagnetic  waves  as  conventional  gasoline  powered  vehic les  or 
home electronic appliances. 
● Your  vehicle  may  cause  sound  interference  in  some  third  party-produced 
radio parts. 
■ Hybrid battery (traction battery) 
The hybrid battery (traction battery) has a limited service lif e. The lifespan of 
the  hybrid  battery  (traction  battery)  can  change  in  accordance  with  driving 
style and driving conditions. 
■ Declaration of conformity 
This model conforms to hydrogen emissions according to regulati on ECE100 
(Battery electric vehicle safety).