Page 697 of 818

6957-2. Steps to take in an emergency
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7
When trouble arises
■If a message that indicates the need for referring to Owner’s Manual is
displayed
● If “Engine Coolant Temperature High.”is shown, follow the instructions
(P. 757).
● If the following messages are shown, there may be a malfunction. Immedi-
ately stop the vehicle in a safe place and contact any authoriz ed Toyota
retailer or Toyota authorized repairer, or any reliable repaire r. Continuing to
drive the vehicle may be dangerous.
• “Braking Power Low.”
• “Charging System Malfunction.”
• “Engine Oil Pressure Low.”
● If the following messages are shown, there may be a malfunction. Immedi-
ately have the vehicle inspected by any authorized Toyota retai ler or Toyota
authorized repairer, or any reliable repairer.
• “Hybrid System Malfunction.”
• “Check Engine.”
• “Hybrid Battery System Malfunction.”
• “Accelerator system Malfunction.”
• “Entry & Start System Malfunction.”
• “Exhaust filter full.” (P. 531)
• “Hybrid System Stopped”
• “Engine Stopped”
● If the “Low 12-Volt Battery.” is shown,
• When the display goes off after several seconds (displays for about 6
seconds):
Maintain the hybrid system operation for more than 15 minutes a nd
charge the 12-volt battery.
• When the display does not go off:
Start up the hybrid system using the procedures: P. 749
● If “Maintenance required for Traction battery cooling parts. See owner’s
manual.” is shown, the filters may be clogged, the air intake v ents may be
blocked, or there may be a gap i n the duct. Therefore, perform the following
correction procedure.
• If the air intake vents and filters of the hybrid battery (tra ction battery) are
dirty, perform the procedure on P. 640 to clean them.
• If the warning message is shown when the air intake vents and filters of
the hybrid battery (traction battery) are not dirty, have the v ehicle
inspected by any authorized Toyota retailer or Toyota authorize d repairer,
or any reliable repairer immediately.
Page 698 of 818

6967-2. Steps to take in an emergency
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■ If “Engine Oil Level Low. Add or Replace Oil.”is displayed
The engine oil level is low. Check the level of the engine oil, and add if neces-
sary.
This message may appear if the vehicle is stopped on a slope. M ove the
vehicle to a level surface and check to see if the message disa ppears.
■ If “Hybrid System Stopped. Steering Power Low.”is displayed
This message is displayed if the hybrid system is stopped while driving.
When steering wheel operations are heavier than usual, grip the steering
wheel firmly and operate it using more force than usual.
■ If “Hybrid System Overheated. Reduced Output Power.” is shown
This message may be shown when driving under severe operating c ondi-
tions. (For example, when driving up a long steep hill.)
Handling method: P. 757
■ If “Depress Brake When Vehicle is Stopped. Hybrid System may Over-
heat.” is shown
The message may be shown when the accelerator pedal is depresse d to hold
the vehicle while the vehicle is stopped on an uphill, etc.
The hybrid system may overheat. Release the accelerator pedal a nd depress
the brake pedal.
■ If “Traction battery needs to be protected. Shift into to restart.” is
shown
This message is displayed when the hybrid battery (traction bat tery) charge
has become extremely low because the shift lever has been left in N for a cer-
tain amount of time.
When operating the vehicle, shift to P and restart the hybrid s ystem.
■ If “Traction battery needs to be protected. Refrain from the use of
position.” is shown
This message may be displayed when the shift lever is in N.
As the hybrid battery (traction battery) cannot be charged when the shift lever
is in N, shift the shift lever to P when the vehicle is stopped .
■ If “Shift is in Release Accelerator Before Shifting” is shown
Message is displayed when the accelerator pedal has been depres sed and
the shift lever is in N.
Release the accelerator pedal and shift the shift lever to D or R.
■ If “Shift to Before Exiting Vehicle” is shown
Message is displayed when the driver’s door is opened without t urning the
power switch to off with the shift lever in any position other than P.
Shift the shift position to P.
Page 699 of 818

6977-2. Steps to take in an emergency
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7
When trouble arises
■If “Auto Power OFF to Conserve Battery” is shown
The power switch has been turned off by the automatic power off function.
When starting the hybrid system next time, operate the hybrid s ystem for
approximately 5 minutes to recharge the 12-volt battery.
■ If “A New Key has been Registered. Contact Your Dealer for Details.” is
shown
This message will be displayed each time the driver’s door is o pened when
the doors are unlocked from the outside for approximately one w eek after a
new electronic key has been registered.
If this message is displayed but you have not had a new electro nic key regis-
tered, ask any authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer to check if an unknown electronic key (other than those in
your possession) has been registered.
■ If a message that indicates the malfunction of front camera is displayed
The following systems may be suspended until the problem shown in the
message is resolved. ( P. 367, 681)
● PCS (Pre-Collision System)*
●LTA (Lane Tracing Assist)*
●Dynamic radar cruise control with full-speed range*
●RSA (Road Sign Assist)*
●Automatic High Beam*
*: If equipped
■ If a message that indicates the malfunction of radar sensor is displayed
The following systems may be suspended until the problem shown in the
message is resolved. ( P. 367, 681)
● PCS (Pre-Collision system)*
●LTA (Lane Tracing Assist)*
●Dynamic radar cruise control with full-speed range*
*: If equipped
Page 700 of 818

6987-2. Steps to take in an emergency
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■ If “Radar Cruise Control Unavailable See Owner’s Manual” is shown
The dynamic radar cruise control with full-speed range system i s suspended
temporarily or until the problem shown in the message is resolv ed. (causes
and coping methods: P. 367)
■ If “Radar Cruise Control unavailable.” is shown
The dynamic radar cruise control with full-speed range system c annot be
used temporarily. Use the system when it becomes available agai n.
■ Warning buzzer
P. 689
NOTICE
■If “Maintenance required for Traction battery at your dealer.” is shown
(2ZR-FXE engine [except for Guadelope, Martinique, F. Guiana an d
Greenland])
This message indicates that the hybrid battery (traction batter y) may require
inspection or replacement. Have the vehicle inspected by any au thorized
Toyota retailer or Toyota authorized repairer, or any reliable repairer imme-
diately. Do not continue driving the vehicle, as the hybrid sys tem may
become not able to be started again.
■ If “Low 12-Volt Battery. See Owner’s Manual.” is displayed frequently
The 12-volt battery may have deteriorated. As the battery may d ischarge in
this state when left unattended, have the battery inspected by any autho-
rized Toyota retailer or Toyota authorized repairer, or any rel iable repairer.
Page 701 of 818
6997-2. Steps to take in an emergency
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7
When trouble arises
If you have a flat tire (vehicles with an
emergency tire puncture repair kit)
Vehicles equipped with an emergency tire puncture repair kit do
not have a spare tire equipped.
A puncture caused by a nail or screw passing through the tire
tread can be repaired temporarily with the emergency tire punc-
ture repair kit.
WARNING
■ If you have a flat tire
Do not continue driving with a flat tire.
Driving even a short distance with a flat tire can damage the t ire and the
wheel beyond repair, which could result in an accident.
Driving with a flat tire may cause a circumferential groove on the side wall.
In such a case, the tire may e xplode when using a repair kit.
Page 702 of 818
7007-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
●Stop the vehicle in a safe place on a hard, flat surface.
● Set the parking brake.
● Shift the shift lever to P.
● Stop the hybrid system.
● Turn on the emergency flashers.
● Check the degree of the tire damage.
A tire should only be repaired
with the emergency tire punc-
ture repair kit if the damage is
caused by a nail or screw pass-
ing through the tire tread.
• Do not remove the nail or
screw from the tire. Remov-
ing the object may widen the
opening and make emer-
gency repair with the repair
kit impossible.
• To avoid sealant leakage, move the vehicle until the area of t he
puncture, if known, is positioned at the top of the tire.
Before repairing the tire
Page 703 of 818
7017-2. Steps to take in an emergency
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7
When trouble arises
■A flat tire that cannot be repaired with the emergency tire puncture repair
kit
In the following cases, the tire cannot be repaired with the em ergency tire
puncture repair kit. Contact any authorized Toyota retailer or Toyota autho-
rized repairer, or any reliable repairer.
● When the tire is damaged due to driving without sufficient air pressure
● When the tire lost air pressure due to a crack or damage in the tire sidewall
● When the tire is visibly separated from the wheel
● When the cut or damage to the tread is 4 mm (0.16 in.) long or more
● When the wheel is damaged
● When two or more tires have been punctured
● When there is more than one hole or cut in the damaged tire
Page 704 of 818
7027-2. Steps to take in an emergency
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Ty pe A
Towing eyelet
Jack handle (if equipped)*
Wheel nut wrench (if equipped)*
Jack (if equipped)*
Emergency tire puncture repair kit
*: A jack, jack handle and wheel nut wrench can be purchased at a ny autho-
rized Toyota retailer or Toyota authorized repairer, or any rel iable repairer.
Location of the emergency tire puncture repair kit and tools