Page 560 of 818
5585-1. Using the air conditioning system and defogger
C-HR_HV_OM_Europe_OM10720E
Turns the heated steering wheel on/off
The indicator light comes on when the heated steering wheel is operating.
■Operating condition
The heated steering wheel can be used when the power switch is in ON
mode.
Each time the switch is pressed,
the operation condition changes
as follows.
Hi (3 segments lit) Mid (2 seg-
ments lit) Lo (1 segment lit)
Off
The level indicator (amber) lights
up during operation.
■ Operating condition
The seat heaters can be used when the power switch is in ON mod e.
Heated steering wheel
Left-hand drive vehiclesRight-hand drive vehicles
Seat heaters
Page 587 of 818

5856-1. Maintenance and care
6
Maintenance and care
C-HR_HV_OM_Europe_OM10720E
NOTICE
■When using a high pressure car wash
● Vehicles with back camera: When washing the vehicle, do not let water of
the high pressure washer hit directly or the vicinity of the ca mera. Due to
the shock from the high pressure water, it is possible the devi ce may not
operate as normal.
● Vehicles with Toyota Safety Sense: Do not spray water directly on the
radar which is equipped behind the emblem. Otherwise it may cau se the
device to be damaged.
● Do not bring the nozzle tip close to boots (rubber or resin manufactured
cover), connectors or the following parts. The parts may be dam aged if
they come into contact with high-pressure water.
• Traction related parts
• Steering parts
• Suspension parts
• Brake parts
● Keep the cleaning nozzle at least 30 cm (11.9 in.) away from the vehicle
body. Otherwise resin section, such as moldings and bumpers, ma y be
deformed and damaged. Also, do not continuously hold the nozzle in the
same place.
● Do not spray the lower part of the windshield continuously.
If water enters the air conditioning system intake located near the lower
part of the windshield, the air conditioning system may not ope rate cor-
rectly.
● Do not wash the underside of the vehicle using a high pressure car
washer.
■ When raising the windshield wiper arms
Make sure to hold the hook parts of the
wiper arms to raise them.
Do not hold only the wiper blades when
raising them, or it may cause deformation
of the wiper blades.
Hook parts
Page 673 of 818

6717-1. Essential information
C-HR_HV_OM_Europe_OM10720E
7
When trouble arises
If your vehicle has to be stopped in an
emergency
Steadily step on the brake pedal with both feet and firmly depr ess it.
Do not pump the brake pedal repeatedly as this will increase the effort
required to slow the vehicle.
Shift the shift lever to N.
If the shift lever is shifted to N
After slowing down, stop the vehicle in a safe place by the roa d.
Stop the hybrid system.
If the shift lever cannot be shifted to N
Keep depressing the brake pedal with both feet to reduce vehicl e
speed as much as possible.
To stop the hybrid system,
press and hold the power
switch for 2 consecutive sec-
onds or more, or press it briefly
3 times or more in succession.
Stop the vehicle in a safe place by the road.
Only in an emergency, such as if it becomes impossible to stop
the vehicle in the normal way, stop the vehicle using the follo w-
ing procedure:
1
2
3
4
3
Press and hold for 2 seconds or
more, or press briefly 3 times or
more
Q
WARNING
■ If the hybrid system has to be turned off while driving
Power assist for the steering wheel will be lost, making the st eering wheel
heavier to turn. Decelerate as much as possible before turning off the hybrid
system.
5
Page 678 of 818

6767-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
If a tow truck is not available in an emergency, your vehicle may be
temporarily towed using cables or chains secured to the emergen cy
towing eyelets. This should only be attempted on hard surfaced roads
for short distances at under 30 km/h (18 mph).
A driver must be in the vehicle to steer and operate the brakes . The
vehicle’s wheels, drivetrain, axles, steering and brakes must b e in
good condition.
To h ave yo urTo hav e y our v ehicle towed by an other v ehicle, the towing ey elet mus t be installed to y our v ehicle. Ins tall the towing ey elet us in g the following proced ure. ve hicle towe d by another vehicle, the towing eyelet must be installed to your vehicle. Install the towing eyelet using the following procedure.
To have your vehicle towed by another vehicle, the towing eyelet must
be installed to your vehicle. Install the towing eyelet using t he follow-
ing procedure.
Take out the wheel nut wrench* and towing eyelet. ( P. 702, 730)
*: If the vehicle is not equipped with a wheel nut wrench, a wheel nut wrench
can be purchased at any authorized Toyota retailer or Toyota au thorized
repairer, or any reliable repairer.
Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body as shown in the
illustration.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Emergency towing
Emergency towing procedure
1
2
3
Page 679 of 818

6777-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
7
When trouble arises
Tighten down the towing eyelet
securely using a wheel nut
wrench* or hard metal bar.
*: If the vehicle is not equipped with a
wheel nut wrench, a wheel nut
wrench can be purchased at any
authorized Toyota retailer or Toyota
authorized repairer, or any reliable
repairer.
Securely attach cables or chains to the towing eyelet.
Take care not to damage the vehicle body.
Enter the vehicle being towed and start the hybrid system.
If the hybrid system does not start, turn the power switch to O N mode.
Shift the shift lever to N and release the parking brake.
Turn automatic mode off. (→P. 325)
When the shift lever cannot be shifted:
P. 317
■While towing
If the hybrid system is off, the power assist for the brakes an d steering will not
function, making steering and braking more difficult.
■ Wheel nut wrench
Vehicles without a wheel nut wrench: Wheel nut wrench can be pu rchased at
any authorized Toyota retailer or Toyota authorized repairer, o r any reliable
repairer.
Vehicles with a wheel nut wrench: Wheel nut wrench is installed in the lug-
gage compartment. ( P. 702, 730)
4
5
6
7
Page 680 of 818

6787-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ When towing the vehicle
■ While towing
● When towing using cables or chains, avoid sudden starts, etc., which
place excessive stress on the towing eyelets, cables or chains. The towing
eyelets, cables or chains may become damaged, broken debris may hit
people, and cause serious damage.
● Do not turn the power switch off.
There is a possibility that the steering wheel is locked and ca nnot be oper-
ated.
■ Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged or electricity gen-
erated by the operation of the motor may
cause a fire to occur depending on the
nature of the damage or malfunction.
Page 681 of 818
6797-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
7
When trouble arises
NOTICE
■Towing with a sling-type truck
■ To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Do not tow the vehicle from the rear when the power switch is off. The
steering lock mechanism is not strong enough to hold the front wheels
straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate cleara nce, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type tr uck, either from the front or rear.
■ To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components
Do not tow with a sling-type truck to pre-
vent body damage.
Page 684 of 818

6827-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
Malfunction indicator lamp (warning buzzer)
Indicates a malfunction in:
• The hybrid system;
• The electronic engine control system; or
• The electronic throttle control system.
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer.
SRS warning light
Indicates a malfunction in:
• The SRS airbag system; or
• The seat belt pretensioner system.
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer immediately.
ABS warning light
Indicates a malfunction in:
• The ABS; or
• The brake assist system.
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer immediately.
(Red/yellow)
Electric power steering system warning light (warning
buzzer)
Indicates a malfunction in the EPS (Electric Power Steer-
ing) system
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer immediately.
Warning lightWarning light/Details/Actions