
AUTO-START-STOP –
FREQUENTLY ASKED QUESTIONS
Why does the engine not always
stop when I expect it to?
The system is designed to work in a way
that complements other vehicle systems,
allowing them to operate at optimum
performance.
The system does not stop the engine if:
•
The driver door is open.
• Your vehicle is at high altitude.
• The heated windshield is on.
• The engine is warming up.
• The outside temperature is too low or
too high.
• The battery charge is low.
• The battery temperature is outside the
optimal operating range.
• The engine is required to run to
maintain interior climate and reduce
fogging.
Why does the engine sometimes
restart when I do not expect it to?
The system is designed to work in a way
that complements other vehicle systems,
allowing them to operate at optimum
performance.
The system restarts the engine if:
• You switch the heated windshield on.
• You switch maximum defrost on.
• Your vehicle starts to roll downhill in
neutral.
• The engine is required to run to
maintain adequate brake system
assistance.
• The engine is required to run to
maintain interior climate and reduce
fogging. Can I permanently switch the
system off?
No. The system plays an important role in
reducing the fuel consumption and the CO
2
emissions.
Will the frequent engine starts
cause parts to wear out?
Your vehicle has an enhanced battery and
starter motor that are designed for the
increased number of engine starts.
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WHAT IS THE HIGH VOLTAGE
BATTERY
The high voltage battery is a highly
sophisticated lithium ion battery system,
used to store electrified energy to power
the vehicle.
HIGH VOLTAGE BATTERY
PRECAUTIONS
WARNING: This battery pack
should only be serviced by an authorized
electric vehicle technician. Improper
handling can result in personal injury or
death. WARNING:
Apply the parking
brake, shift into park (P), switch the
ignition off and remove the key before
you open the hood or have any service
or repair work completed. If you do not
switch the ignition off, the engine could
restart at any time. Failure to follow this
instruction could result in personal injury
or death. WARNING:
Do not touch the
electronic ignition system parts after you
have switched the ignition on or when
the engine is running. The system
operates at high voltage. Failure to
adhere to this warning could result in
serious personal injury or death.
Your vehicle consists of various
high-voltage components and wiring. All
of the high-voltage power flows through
specific wiring assemblies labeled as such
or covered with a solid orange convolute,
or orange striped tape, or both. Do not
come in contact with these components.
Note: Keep your hands and clothing clear
of the radiator cooling fan.
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AUTOMATIC TRANSMISSION
PRECAUTIONS
WARNING: When your vehicle is
stationary, keep the brake pedal fully
pressed when shifting gears. Failure to
follow this instruction could result in
personal injury, death or property
damage. WARNING:
Do not apply the brake
pedal and accelerator pedal
simultaneously. Applying both pedals
simultaneously for more than a few
seconds will limit power, which may
result in difficulty maintaining speed in
traffic and could lead to serious injury. WARNING:
Apply the parking
brake, shift into park (P), switch the
vehicle off and remove the key or remote
control before you leave your vehicle.
Failure to follow this instruction could
result in personal injury or death.
Note: You may not be able to shift out of
park (P) unless the intelligent access key is
inside your vehicle.
AUTOMATIC TRANSMISSION
POSITIONS
PARK (P) WARNING:
Move the transmission
selector lever to park (P) only when your
vehicle is stationary.
This position locks the driveline and
prevents the wheels from turning.
The electric parking brake could apply if: •
You shift to park (P) on a slope.
• You shift to park (P) without the brake
pedal fully pressed.
Note: A tone sounds if you attempt to exit
your vehicle without the transmission in park
(P).
Note: You can start your vehicle in this
position.
Note: You may not be able to shift out of
park (P) if the vehicle battery has no charge.
See
Crash and Breakdown Information
(page 278).
Note: You may not be able to shift out of
park (P) if your vehicle blows a fuse.
See
Fuses (page 290).
Note: You may not be able to shift out of
park (P) unless the key or remote control is
inside your vehicle.
Note: Your vehicle could shift into park (P)
if you attempt to exit your vehicle without
the transmission in park (P). See How Does
Automatic Return to Park (P) Work (page
186
).
Note: A tone could sound when you select
park (P).
REVERSE (R) WARNING:
Move the transmission
selector lever to reverse (R) only when
your vehicle is stationary and the engine
is at idle speed.
This position allows your vehicle to move
backward. Come to a complete stop
before shifting into and out of reverse (R).
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Note:
The position could illuminate on the
transmission selector.
TEMPORARY NEUTRAL MODE
WHAT IS TEMPORARY NEUTRAL
MODE
This mode keeps your vehicle in neutral
(N) when you switch your vehicle off. Use
this mode if you exit your vehicle or switch
your vehicle off at an automatic car wash.
Note: Do not tow your vehicle in this mode.
Note: Automatic return to park (P) is
delayed when your vehicle is in this mode.
See What Is Automatic Return to Park
(P) (page 185).
TEMPORARY NEUTRAL MODE
LIMITATIONS
Your vehicle could shift to park (P) after
30 minutes, or when the vehicle battery
charge level is low. Prolonged use of this
mode can cause the vehicle battery to run
out of charge.
Do not tow your vehicle in this mode.
Failure to follow these instructions could
result in vehicle damage not covered by
the vehicle warranty.
ENTERING TEMPORARY
NEUTRAL MODE
1. Power your vehicle on. 2. Bring your vehicle to a complete stop.
3. Press and hold the brake pedal.
4. Shift into neutral (N).
Note:
An instructional message appears.
5. Press the low (L) button.
Note: A confirmation message appears
when your vehicle enters the mode.
6. Release the brake pedal.
Note: Your vehicle is free to roll.
7. Switch your vehicle off.
Note: Do not tow your vehicle in this mode.
Note: The neutral (N) indicator on the
transmission selector may flash in this
mode.
EXITING TEMPORARY NEUTRAL
MODE
1. Press the brake pedal.
2. Shift into park (P), or power your vehicle on and shift into drive (D) or
reverse (R).
AUTOMATIC RETURN TO
PARK (P)
WHAT IS AUTOMATIC RETURN TO
PARK (P)
Your vehicle shifts into park (P) if you
attempt to exit your vehicle without the
transmission in park (P).
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HOW DOES AUTOMATIC RETURN
TO PARK (P) WORK
Your vehicle shifts into park (P) when your
vehicle is stationary and any of the
following occur:
•
You switch the vehicle off.
• You open the driver door with your
seatbelt unlatched.
• You unlatch the driver seatbelt when
the driver door is open.
Note: Do not use automatic return to park
(P) when your vehicle is moving, except in
an emergency. See Stopping the Engine
When Your Vehicle is Moving (page 161).
AUTOMATIC RETURN TO PARK
(P) LIMITATIONS
Automatic return to park may not work if
the door ajar switch is malfunctioning.
See an authorized dealer if any of the
following occur:
• Door ajar indicator does not illuminate
with the driver door open.
• Door ajar indicator illuminates with the
driver door closed.
• Transmission not in park message
appears with the driver door closed,
after you shift out of park (P).
GRADE ASSIST - HYBRID
ELECTRIC VEHICLE (HEV)
WHAT IS GRADE ASSIST
Provides additional grade braking with a
combination of engine motoring and
high-voltage battery charging to help
maintain vehicle speed when descending
a grade. MANUAL PARK RELEASE -
GASOLINE
(IF EQUIPPED)
WHAT IS MANUAL PARK RELEASE
Manual park release is used to move your
transmission from the park (P) position in
the event of an electrical malfunction or
emergency.
MANUAL PARK RELEASE
PRECAUTIONS WARNING:
When doing this
procedure, you need to take the
transmission out of park (P) which
means your vehicle can roll freely. To
avoid unwanted vehicle movement,
always fully apply the parking brake prior
to doing this procedure. Use wheel
chocks if appropriate. WARNING:
If the parking brake is
fully released, but the brake warning
lamp remains illuminated, the brakes
may not be working properly. Have your
vehicle checked as soon as possible. WARNING:
Do not drive your
vehicle until you verify that the
stoplamps are working.
USING MANUAL PARK RELEASE
Activating the Manual Park
Release Cable
1. Apply the parking brake. See Electric
Parking Brake
(page 194).
Note: If the vehicle battery is dead, for
example, no electrical power available, you
could need an external power source to
apply the parking brake.
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2. Remove the access cover with a tool
or key by prying the panel in the upper
corner. 3.
Locate the manual park release tether
in the center console.
4. Switch the ignition on but do not start your vehicle.
Note: Do not activate the override lever
until you are in the driver seat.
Note: Do not activate the manual park
release with the engine started.
5. Once in the driver seat, fully apply the brake pedal and hold. Do not release.
Pull the tether straight rearward until
engaged. If done correctly, a message
appears in the instrument cluster.
Note: There is an audible click when you
pull the tether back in the locked position.
6. With your foot still fully applied on the
brake pedal, disengage the parking
brake. See Electric Parking Brake
(page 194).
Note: Your vehicle is now out of the park
(P) position and is free to roll.
7. Your vehicle remains in neutral (N) for emergency towing purposes. 8. Once it is safe to do so and there is no
risk that your vehicle will roll,
disconnect the negative battery cable
from the battery.
Returning Your Vehicle to Normal
Mode 1. Once it is safe to do so, reconnect the
negative battery cable to the battery.
2. Apply the parking brake. See Electric
Parking Brake
(page 194).
Note: If the vehicle battery is dead, for
example, no electrical power available, you
could need an external power source to
apply the parking brake.
3. Once in the driver seat, fully apply the brake pedal and hold, do not release.
Press the white, manual park release
button, and the manual park release
lever returns to its rested position.
Confirm that your vehicle is in the park
(P) position and that the instrument
cluster indicates park (P).
Note: If the instrument cluster is not
displaying the park (P) position or the
instrument cluster displays an error
message, apply the parking brake before
exiting your vehicle. Contact an authorized
dealer for service.
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4. Reinstall the access cover.
AUTOMATIC TRANSMISSION
AUDIBLE WARNINGS
Transmission Not In Park (P)
Audible Warning
Sounds if you open the driver door before
shifting into park (P).
AUTOMATIC TRANSMISSION
– TROUBLESHOOTING
AUTOMATIC TRANSMISSION –
INFORMATION MESSAGES
Description
Message
Displays to confirmthat your vehicle
has entered 30min neutral mode.
30min Neutral
mode enabled. Not a tow mode
Displays to confirmthat your vehicle
has entered 30min
neutral mode. Press brake to unlock shifter.
30min Neutral
mode enabled. Not a tow mode. Press brake to unlock shifter
Displays when youshift into neutral (N).
To stay in Neutral
when exiting
vehicle select L button
Displays when youshift into neutral (N).
To stay in Neutral
when exiting
vehicle select M button
The electric parkingbrake is not fully applied.
Park Brake Not
Applied Description
Message
A reminder to shiftinto park. In addi-
tion, this message is typically afterreconnecting or recharging the
battery until you
cycle the ignition to the on mode.
Transmission Not in
Park
Displays when
there is a system
fault and the park
brake needs to be depressed before
exiting the vehicle.
See your authorized dealer.
SHIFT SYS FAULT
Apply Park Brake
Before Exiting the Vehicle
The system has
detected a fault that requires
service. Have your
vehicle checked as soon as possible.
Transmission
Malfunction Service Now
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WHAT IS THE ELECTRIC
PARKING BRAKE
The electric parking brake is used to hold
your vehicle on slopes and flat roads.
APPLYING THE ELECTRIC
PARKING BRAKE
WARNING: Always fully apply the
parking brake and make sure you shift
into park (P). Failure to follow this
instruction could result in personal injury
or death. WARNING:
If you drive extended
distances with the parking brake applied,
you could cause damage to the brake
system. WARNING:
The electric parking
brake does not operate if the vehicle
battery has run out of charge. The electronic parking brake
switch is on the center console.
1. Pull the switch up.
The red warning lamp flashes during
operation and illuminates when the parking
brake is applied.
Note: You can apply the electric parking
brake when the power is off.
Note: The electric parking brake could
apply when you shift into park (P).
See Park
(P) (page 183). APPLYING THE ELECTRIC
PARKING BRAKE IN AN
EMERGENCY
You can use the electric parking brake to
slow or stop your vehicle in an emergency.
1. Pull the switch up and hold it.
The electric parking brake continues to
slow your vehicle down unless you release
the switch.
The red warning lamp illuminates, a tone
sounds and the stoplamps turn on when
you use the electric parking brake in an
emergency.
Note:
Do not apply the electric parking
brake when your vehicle is moving, except
in an emergency.
MANUALLY RELEASING THE
ELECTRIC PARKING BRAKE
1. Switch the ignition on.
2. Press and hold the brake pedal.
3. Push the switch down.
The red warning lamp turns off.
Pulling Away on a Hill When Towing a
Trailer
1. Press and hold the brake pedal.
2. Pull the switch upward and hold it.
3. Shift into gear.
4. Press the accelerator pedal until engine
has developed sufficient torque to
prevent your vehicle from rolling down
the hill.
5. Release the switch and pull away in a normal manner.
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