The information contained in this publication was correct at the time of going to print. In the interest of
continuous development, we reserve the right to change specifications, design or equipment at any time
without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a
retrieval system or translated into any language in any form by any means without our written permission.
Errors and omissions excepted.
© Ford Motor Company 2021
All rights reserved.
Part Number: 20210825141848
California Proposition 65
WARNING: Operating, servicing and
maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals
including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the
State of California to cause cancer and birth
defects or other reproductive harm. To minimize
exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle
in a well-ventilated area and wear gloves or wash
your hands frequently when servicing your vehicle.
For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
WARNING: Battery posts, terminals and
related accessories contain lead and lead
compounds, chemicals known to the State of
California to cause cancer and reproductive harm.
Wash your hands after handling.
Towing Your Vehicle
Towing Your Vehicle Precautions ..........316
Recreationally Towing Your Vehicle -Gasoline, AWD ..........................................316
Recreationally Towing Your Vehicle - Gasoline, FWD ..........................................316
Recreationally Towing Your Vehicle - Hybrid Electric Vehicle (HEV)/Plug-In
Hybrid Electric Vehicle (PHEV) ..........316
Emergency Towing - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric
Vehicle (PHEV) .........................................317
Emergency Towing - 8-Speed Automatic Transmission – 8F24 ..............................317
Emergency Towing - 8-Speed Automatic Transmission – 8F35 .............................318
Towing Your Vehicle – Troubleshooting ........................................................................\
.318
Fuses
Fuse Precautions .........................................319
Under Hood Fuse Box ................................319
Body Control Module Fuse Box .............325
Identifying Fuse Types ..............................327
Fuses – Troubleshooting ..........................327
Maintenance
Maintenance Precautions .......................328
Opening and Closing the Hood .............328
Under Hood Overview - 1.5L EcoBoost™........................................................................\
330
Under Hood Overview - 2.0L EcoBoost™ ........................................................................\
.3 3 1
Under Hood Overview - Hybrid Electric Vehicle (HEV) ...........................................332
Engine Oil .......................................................333
Checking the Coolant ...............................334
Changing the Engine Air Filter - 1.5L EcoBoost™/2.0L EcoBoost™ ..........338
Changing the Engine Air Filter - 2.5L, Hybrid Electric Vehicle (HEV)/Plug-In
Hybrid Electric Vehicle (PHEV) .........339 Changing the Fuel Filter - Gasoline,
Hybrid Electric Vehicle (HEV) ...........340
Drive Belt Routing Overview - 1.5L EcoBoost™ ..............................................340
Drive Belt Routing Overview - 2.0L EcoBoost™ ................................................341
12V Battery .....................................................341
Changing the 12V Battery ........................343
Adjusting the Headlamps .......................344
Exterior Bulbs ...............................................345
Interior Bulbs ................................................348
Vehicle Care
Cleaning Products ......................................349
Cleaning the Exterior .................................349
Cleaning the Interior ...................................351
Repairing Minor Paint Damage ..............353
Waxing Your Vehicle ..................................353
Body Styling Kits
Body Styling Kit Precautions ..................354
Storing Your Vehicle
Preparing Your Vehicle for Storage ......355
Removing Your Vehicle From Storage ........................................................................\
356
Wheel and Tire Information
Locating the Tire label ..............................357
Department of Transportation UniformTire Quality Grades ................................357
Information on the Tire Sidewall ..........358
Glossary of Tire Terminology .................363
Tire Replacement Requirements .........364
Using Snow Chains ....................................366
Tire Care
Checking the Tire Pressures ...................368
Inflating the Tires .......................................368
Inspecting the Tire for Wear ...................369
11
Table of Contents
Connecting the Vehicle to a MobileNetwork .....................................................405
Connecting the Vehicle to a Wi-Fi Network .....................................................405
Connected Vehicle – Troubleshooting - Vehicles With: Modem .........................406
Connected Vehicle – Troubleshooting - Vehicles With: SYNC 3 ..........................407
Vehicle Wi-Fi Hotspot
Creating a Vehicle Wi-Fi Hotspot ........409
Changing the Vehicle Wi-Fi HotspotName or Password ................................409
Audio System
Audio System Precautions ......................410
Switching the Audio Unit On and Off........................................................................\
4 1 0
Selecting the Audio Source .....................410
Playing or Pausing the Audio Source ........................................................................\
4 1 0
Adjusting the Volume ................................410
Switching Shuffle Mode On and Off ........................................................................\
4 1 0
Switching Repeat Mode On and Off ........................................................................\
4 1 0
Setting a Memory Preset .........................410
Muting the Audio ..........................................411
Adjusting the Sound Settings ..................411
Setting the Clock and Date .......................411
AM/FM Radio ................................................412
Digital Radio ..................................................412
Satellite Radio ..............................................414
SYNC™
General Information ...................................415
Using Voice Recognition ...........................416
Using SYNC™ With Your Phone ............418
SYNC™ Applications and Services ......419
Using SYNC™ With Your Media Player ........................................................................\
.421
SYNC™ Troubleshooting .........................421
SYNC™ 3
General Information ...................................431
Using Voice Recognition ..........................433
Entertainment .............................................440
Phone .............................................................450
Navigation .....................................................452
Electric Vehicle Information ....................457
Apps ................................................................462
Settings ..........................................................464
SYNC™ 3 Troubleshooting ....................466
Accessories
Accessories ...................................................479
Ford Protect
What Is Ford Protect ................................480
Scheduled Maintenance
General Maintenance Information ......482
Normal Scheduled Maintenance .........485
Special Operating Conditions Scheduled Maintenance ............................................487
Customer Information
Rollover Warning ........................................490
The Better Business Bureau Auto LineProgram .....................................................490
The Mediation and Arbitration Program ........................................................................\
.491
Ordering a Canadian French Owner's Manual ........................................................491
Reporting Safety Defects in the United States .........................................................492
Reporting Safety Defects in Canada ........................................................................\
492
Radio Frequency Certification Labels ........................................................................\
493
Perchlorate ...................................................530
Replacement Parts Recommendation ........................................................................\
530
13
Table of Contents
Fuse compartment
Hazard flashers
Heated rear window
Windshield defrosting system
Interior luggage compartment
release
Jack
E161353
Keep out of reach of children
Lighting control
Low tire pressure warning
Maintain correct fluid level
Note operating instructions
E270945
Horn control
Panic alarm
E139213
Parking aid
E270849
Passenger airbag activated
E270850
Passenger airbag deactivated
Power steering fluid
Power windows front/rear
Power window lockout
E231159
Requires registered technician
E65963E65963Safety alert
See Owner's Manual
E231158
See Service Manual
Malfunction Indicator Lamp
(MIL)
Side airbag
Shield the eyes
E138639
Stability control
E163171
Hill descent control
E332910
Trail control
E270969
Windshield wiping system
20
Symbols Glossary
WARNING: Do not connect
wireless plug-in devices to the data link
connector. Unauthorized third parties
could gain access to vehicle data and
impair the performance of safety related
systems. Only allow repair facilities that
follow our service and repair instructions
to connect their equipment to the data
link connector.
We respect your privacy and are
committed to protecting it. The
information contained in this publication
was correct at the time of release, but as
technology rapidly changes, we
recommend that you visit the local Ford
website for the latest information.
Your vehicle has electronic control units
that have data recording functionality and
the ability to permanently or temporarily
store data. This data could include
information on the condition and status of
your vehicle, vehicle maintenance
requirements, events and malfunctions.
The types of data that can be recorded are
described in this section. Some of the data
recorded is stored in event logs or error
logs.
Note: Error logs are reset following a service
or repair.
Note: We may provide information in
response to requests from law enforcement,
other government authorities and third
parties acting with lawful authority or
through a legal process. Such information
could be used by them in legal proceedings.
Data recorded includes, for example:
• Operating states of system components, for example fuel level,
tire pressure and battery charge level.
• Vehicle and component status, for example wheel speed, deceleration,
lateral acceleration and seatbelt
status. • Events or errors in essential systems,
for example headlamps and brakes.
• System responses to driving situations, for example airbag deployment and
stability control.
• Environmental conditions, for example temperature.
Some of this data, when used in
combination with other information, for
example an accident report, damage to a
vehicle or eyewitness statements, could
be associated with a specific person.
Services That We Provide
If you use our services, we collect and use
data, for example account information,
vehicle location and driving characteristics,
that could identify you. We transmit this
data through a dedicated, protected
connection. We only collect and use data
to enable your use of our services to which
you have subscribed, with your consent or
where permitted by law. For additional
information, see the terms and conditions
of the services to which you have
subscribed.
For additional information about our
privacy policy, refer to the local Ford
website.
Services That Third Parties
Provide
We recommend that you review the terms
and conditions and data privacy
information for any services equipped with
your vehicle or to which you subscribe. We
take no responsibility for services that third
parties provide.
22
Data Privacy
Read the child restraint manufacturer's
instructions for additional inspection and
maintenance information specific to the
child restraint.
We recommend that all seatbelt
assemblies in use in vehicles involved in a
crash be replaced. However, if the crash
was minor and an authorized dealer finds
that the belts do not show damage and
continue to operate properly, they do not
need to be replaced. Seatbelt assemblies
not in use during a crash should also be
checked and replaced if either damage or
improper operation is noted.
Properly care for seatbelts. See Cleaning
Seatbelts (page 353).
SEATBELT EXTENSIONS
WARNING: Persons who fit into
the vehicle's seatbelt should not use an
extension. Unnecessary use could result
in serious personal injury in the event of
a crash.
WARNING: Only use extensions
provided free of charge by our dealers.
The dealer will provide an extension
designed specifically for this vehicle,
model year and seating position. The use
of an extension intended for another
vehicle, model year or seating position
may not offer you the full protection of
your vehicle's seatbelt restraint system.
WARNING: Never use seatbelt
extensions to install child restraints.
WARNING: Do not use extensions
to change the way the seatbelt fits
across the torso, over the lap or to make
the seatbelt buckle easier to reach. If, because of body size or driving position,
it is not possible to properly fasten the
seatbelt over your lap and shoulder, an
extension that is compatible with the
seatbelts is available free of charge from
our dealers. Only use our seatbelt
extensions made by the original equipment
seatbelt manufacturer with our seatbelts.
Ask your authorized dealer if your extension
is compatible with your vehicle restraint
system.
45
Seatbelts
HOW DO THE FRONT AIRBAGS
WORK
E151E151127127
The driver and front passenger airbags
deploy during significant frontal and near
frontal crashes.
The driver and passenger front airbag
system consists of:
• Driver and passenger airbag modules.
• Front passenger sensing system.
• Crash sensors and monitoring systemwith readiness indicator. See Crash
Sensors and Airbag Indicator (page
54).
The airbags are a supplemental restraint
system and are designed to work with the
seatbelts to help protect the driver and
right front passenger from certain upper
body injuries. Airbags do not inflate slowly;
there is a risk of injury from a deploying
airbag.
Note: You will hear a loud bang and see a
cloud of harmless powdery residue if an
airbag deploys. This is normal.
The airbags inflate and deflate rapidly
upon activation. After airbag deployment,
it is normal to notice a smoke-like, powdery
residue or smell the burnt propellant. This
may consist of cornstarch, talcum powder
(to lubricate the bag) or sodium compounds (for example, baking soda)
that result from the combustion process
that inflates the airbag. Small amounts of
sodium hydroxide may be present which
may irritate the skin and eyes, but none of
the residue is toxic.
Contact with a deploying airbag may cause
abrasions or swelling. Temporary hearing
loss is also a possibility as a result of the
noise associated with a deploying airbag.
Because airbags must inflate rapidly and
with considerable force, there is the risk of
death or serious injuries such as fractures,
facial and eye injuries or internal injuries,
particularly to occupants who are not
properly restrained or are otherwise out of
position at the time of airbag deployment.
Thus, it is extremely important that
occupants be properly restrained as far
away from the airbag module as possible
while maintaining vehicle control.
Routine maintenance of the airbags is not
required.
HOW DO THE SIDE AIRBAGS
WORK
WARNING: Do not place objects
or mount equipment on or near the
airbag cover, on the side of the front or
rear seatbacks, or in areas that may
come into contact with a deploying
airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash.
WARNING: Do not use accessory
seat covers. The use of access ory seat
covers may prevent the deployment of
the side airbags and increase the risk of
injury in an accident.
47
Airbags
CRASH SENSORS AND
AIRBAG INDICATOR
WARNING: Modifying or adding
equipment to the front of your vehicle
could affect the performance of the
airbag system, increasing the risk of
injury. This includes the hood, bumper
system, frame, front body structure, tow
hooks, hood pins, push bar and
snowplows.
Your vehicle has a collection of crash and
occupant sensors. These sensors provide
information to the restraints control
module which deploys (activates) the
following:
• Seatbelt pretensioners.
• Driver airbag.
• Passenger airbag.
• Knee airbag(s).
• Seat mounted side airbags.
• Safety Canopy.
Based on the type of crash, the restraints
control module deploys the appropriate
safety devices.
The restraints control module also
monitors the readiness of the above safety
devices plus the crash and occupant
sensors. The readiness of the safety
system is indicated by a warning indicator
light in the instrument cluster or by a
backup tone if the warning light is not
working. Routine maintenance of the
airbag is not required.
A difficulty with the system is indicated by
one or more of the following:
E67017
The readiness light will not
illuminate immediately after you
switch the ignition on. € The readiness light either flashes or
stays on.
€ You hear a series of five beeps. The tone pattern repeats periodically until
the problem, the light or both are
repaired.
If any of these things happen, even
intermittently, have the supplemental
restraint system serviced at an authorized
dealer immediately. Unless serviced, the
system may not function properly in the
event of a crash.
The fact that the seatbelt pretensioners
or front airbags did not activate for both
front seat occupants in a crash does not
mean that something is wrong with the
system. Rather, it means the restraints
control module determined the accident
conditions (crash severity, seatbelt usage)
were not appropriate to activate these
safety devices.
€ The design of the front airbags is to activate only in frontal and near-frontal
crashes (not rollovers, side impacts or
rear impacts) unless the crash causes
sufficient frontal deceleration.
€ The design of the front seatbelt pretensioners is to activate in frontal,
near-frontal and side crashes, and in
rollovers. The design of the rear
seatbelt pretensioners is to activate in
frontal crashes and in rollovers.
€ The design of the knee airbag(s) is to deploy based on crash severity and
occupant conditions.
54
Airbags