
WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that
can call for help.
For more information, visit
www
.owner.ford.com.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional.
WARNING: Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly.
WARNING: Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
• SYNC is powered and working properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on before the incident.
• You must pair and connect a Bluetooth® enabled and compatible
cell phone to SYNC. • A connected Bluetooth® enabled
phone must have the ability to make
and maintain an outgoing call at the
time of the incident.
• A connected Bluetooth® enabled phone must have adequate network
coverage, batt ery power and signal
strength.
• The vehicle must have battery power and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is off and the phone connected
to SYNC, an icon displays on the status bar.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
EMERGENCY CALL
LIMITATIONS
The SYNC 911 Assist feature only operates
in the U.S., Canada or in a territory in which
911 is the emergency number. The following
are limitations of this feature:
• Your cellular phone or 911 Assist hardware sustains damage in a crash.
• The vehicle's battery or the SYNC system has no power.
• The phone(s) thrown from your vehicle are the ones paired and connected to
the system.
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911 Assist

WHAT IS MYKEY
MyKey allows you to program keys with
restricted driving modes to promote good
driving habits.
MYKEY SETTINGS
NON-CONFIGURABLE MYKEY
SETTINGS
Seatbelt Reminder or Belt-
Minder™
MyKey mutes the audio system until the
front seat passengers buckle the front seat
belts.
Note:If your vehicle includes an AM/FM
radio or a very basic audio system, then the
radio may not mute.
Satellite Radio (If Equipped)
Some Satellite radio channels have
restricted access to adult radio content.
Early Low Fuel
The low fuel level warning lamp turns on
earlier.
Driving and Parking Aids
You cannot configure settings for parking
aids, blind spot information system, and
cross traffic alert. These systems turn on
when the vehicle turns on, and you cannot
switch them off with a MyKey.
You cannot configure settings for
pre-collision assist and lane keeping. These
systems turn on when the vehicle turns on,
but you can switch them off with a MyKey.
A new destination in the navigation system
can only be set using voice commands
when using a MyKey, and with your vehicle
moving. Note:
MyKey drivers may be able to switch
the lane departure warning feature off, but
this feature turns back on automatically
with every new key cycle.
CONFIGURABLE MYKEY
SETTINGS
You can configure the following settings
after creating a MyKey. See Creating a
MyKey (page 65).
Speed Limit
WARNING: Do not set MyKey
maximum speed limit to a limit that will
prevent the driver from maintaining a
safe speed considering posted speed
limits and prevailing road conditions. The
driver is always responsible to drive in
accordance with local laws and
prevailing conditions. Failure to do so
could result in accident or injury.
You can set a speed limit for your vehicle.
Warning messages appear in the
information display and a tone sounds if
your vehicle reaches the set speed. You
cannot override the set speed when using
a MyKey.
Speed Minder
You can set a speed reminder for your
vehicle. Warning messages appear in the
information display and a tone sounds if
your vehicle exceeds the set speed.
Audio System Volume Limit
The audio system maximum volume
reduces. A message appears in the
information display if you attempt to
exceed the volume limit. Automatic
volume control turns off.
64
MyKey™

POWER GAUGE - HYBRID
ELECTRIC VEHICLE (HEV)/
PLUG-IN HYBRID ELECTRIC
VEHICLE (PHEV), VEHICLES
WITH: 6.5 INCH INSTRUMENT
CLUSTER DISPLAY SCREEN
(IF
EQUIPPED)
The power gauge displays power to the
wheels when accelerating or maintaining
speed. When slowing down by lifting your
foot off the accelerator pedal or pressing
the brake, the gauge displays the power
captured by the regenerative braking
system and returned to the high voltage
battery.
POWER GAUGE - HYBRID
ELECTRIC VEHICLE (HEV)/
PLUG-IN HYBRID ELECTRIC
VEHICLE (PHEV), VEHICLES
WITH: 12.3 INCH INSTRUMENT
CLUSTER DISPLAY SCREEN
(IF
EQUIPPED)
The power gauge displays power to the
wheels when accelerating or maintaining
speed. The high voltage battery power and
engine power contributions are
distinguished by color and added together
to indicate total power to the wheels.
When slowing down by lifting your foot off
the accelerator pedal or pressing the brake,
the gauge displays the power captured by
the regenerative braking system and
returned to the high voltage battery.
SPEEDOMETER
Indicates the vehicle speed.
FUEL GAUGE
WHAT IS THE FUEL GAUGE
Indicates approximately how much fuel is
in the fuel tank.
FUEL GAUGE LIMITATIONS
The fuel gauge may not provide an
accurate reading when your vehicle is on
an incline.
LOCATING THE FUEL FILLER
DOOR
The arrow adjacent to the fuel pump
symbol indicates on which side of your
vehicle the fuel filler door is located.
WHAT IS THE LOW FUEL
REMINDER
A low fuel level reminder displays and
sounds when the distance to empty
reaches 75 mi (120 km) to empty for
MyKey, and at 50 mi (80 km), 25 mi
(40 km), 12 mi (20 km) and 0 mi (0 km)
for all vehicle keys.
Note: The low fuel reminder can appear at
different fuel gauge positions depending on
fuel economy conditions. This variation is
normal.
WHAT IS DISTANCE TO EMPTY -
GASOLINE, HYBRID ELECTRIC
VEHICLE (HEV)
Indicates the approximate distance your
vehicle can travel on the fuel remaining in
the tank. Changes in driving pattern can
cause the value to not only decrease but
also increase or stay constant for periods
of time.
118
Instrument Cluster

FUEL ECONOMY DISPLAY -
PLUG-IN HYBRID ELECTRIC
VEHICLE (PHEV)
An instant fuel economy gauge is provided
along with average fuel economy. Average
fuel economy is continuously averaged
since the last reset.
Both the electric only and hybrid operation
are included in the calculation. More
electric only driving results in a greater
average fuel economy.
When the gasoline engine is off, the instant
fuel economy gauges are replaced with an
electric driving message.
Note:Press and hold the OK button on the
controls on the steering wheel to reset your
average fuel economy.
FUEL ECONOMY DISPLAY -
GASOLINE
An instant fuel economy gauge is provided
along with average fuel economy. Average
fuel economy is continuously averaged
since the last reset.
Note: Press and hold the OK button on the
controls on the steering wheel to reset your
average fuel economy.
EV COACH - HYBRID ELECTRIC
VEHICLE (HEV)/PLUG-IN
HYBRID ELECTRIC VEHICLE
(PHEV)
EV coach can help you get the most out of
your vehicle's electric driving capabilities.
Note: EV coach is a selectable screen. See
Customizing the Instrument Cluster
Display (page 124). When you are accelerating or maintaining
speed you see a blue or white solid bar
indicating vehicle power. You may also see
a blue rectangular box which shows the
power level at which the engine turns on.
• When the power level is within the box,
the color of the bar is blue. This means
you are in electric operation and the
engine is off.
• When the power level is outside of the box, the color of the bar is white. This
means you are in hybrid operation with
a combination of the electric motor
and the engine providing vehicle power.
When you are decelerating with either your
foot off the accelerator pedal or on the
brake pedal, a green or white solid bar
displays indicating the power being used
to slow down your vehicle. You may also
see a green rectangular box which shows
the amount of power that can be
recaptured by the regenerative braking
system and returned to the high voltage
battery.
• When the power level is within the box, the color of the bar will be all green.
This means that the regenerative
braking system is being used to
efficiently slow your vehicle down and
return the maximum percentage of
energy to the high voltage battery.
• When the power level is outside of the box, then the bar is white. This means
both the regenerative braking system
and conventional braking system are
being used.
127
Instrument Cluster Display

Directing the Airflow
Press and release the button to
direct airflow to the windshield
air vents and de-mister.
E244097Press and release the button to
direct airflow to the instrument
panel air vents.
Press and release the button to
direct airflow to the footwell air
vents.
You can direct air through any combination
of these air vents.
Setting the Blower Motor Speed
Press and release + or - to adjust
the volume of air circulated in
the vehicle.
Setting the Temperature
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Turn the control on the left-hand side of
the climate control to set the left-hand
temperature.
Note: This control also sets the right-hand
side temperature when you switch off dual
zone mode.
Turn the control on the right-hand side of
the climate control to set the right-hand
temperature.
Switching Auto Mode On and Off
Press and release the button to
switch on automatic operation.
Repeatedly press the button to
adjust auto mode.
The system adjusts the blower motor
speed, air distribution, air conditioning
operation, and outside or recirculated air
to reach and maintain the temperature you
have set.
Adjust the blower motor control to turn
auto mode off.
139
Climate Control

Setting the Blower Motor Speed
E2265389E2265389265389
Turn the control to adjust the volume of
air circulated in the vehicle.
Setting the Temperature
E244111515
Turn the control to set the temperature.
Switching Auto Mode On and Off
Press and release the button to
switch on automatic operation.
Repeatedly press the button to
adjust auto mode.
The system adjusts the blower motor
speed, air distribution, air conditioning
operation, and outside or recirculated air
to reach and maintain the temperature you
have set.
Adjust the blower motor control to turn
auto mode off.
Note: The system starts at the previous
setting when you switch on AUTO mode.
142
Climate Control

Note:To prevent window fogging, you
cannot select recirculated air when
maximum defrost is on.
Note: The heated rear window also turns
on when you select maximum defrost.
Switching Recirculated Air On and
Off
Press and release the button to
switch between outside air and
recirculated air.
The air currently in the passenger
compartment recirculates. This may
reduce the time needed to cool the interior,
when used with A/C, and reduce unwanted
odors from entering your vehicle.
Note: Recirculated air may turn off, or
prevent you from switching on, in all air flow
modes except MAX A/C to reduce the risk
of fogging. Recirculation may also turn on
and off in various air distribution control
combinations to improve heating or cooling
efficiency.
HINTS ON CONTROLLING THE
INTERIOR CLIMATE -
VEHICLES WITH: AUTOMATIC
TEMPERATURE CONTROL
General Hints
Note: Prolonged use of recirculated air may
cause the windows to fog up.
Note: You may feel a small amount of air
from the footwell air vents regardless of the
air distribution setting.
Note: To reduce humidity build-up inside
your vehicle, do not drive with the system
switched off or with recirculated air always
switched on.
Note: Do not place objects under the front
seats as this may interfere with the airflow
to the rear seats. Note:
Remove any snow, ice or leaves from
the air intake area at the base of the
windshield.
Note: To improve the time to reach a
comfortable temperature in hot weather,
drive with the windows open until you feel
cold air through the air vents.
Automatic Climate Control
Note: Adjusting the settings when your
vehicle interior is extremely hot or cold is
not necessary. Automatic mode is best
recommended to maintain set temperature.
Note: The system adjusts to heat or cool
the interior to the temperature you select
as quickly as possible.
Note: For the system to function efficiently,
the instrument panel and side air vents
should be fully open.
Note: If you select AUTO during cold
outside temperatures, the system directs
air flow to the windshield and side window
air vents. In addition, the blower motor may
run at a slower speed until the engine warms
up.
Note: If you select AUTO during hot
temperatures and the inside of the vehicle
is hot, the system uses recirculated air to
maximize interior cooling. Blower motor
speed may also reduce until the air cools.
Quickly Heating the Interior
1. Press and release AUTO .
2. Adjust the temperature function to the setting you prefer.
Recommended Settings for
Heating
1. Press and release AUTO .
2. Adjust the temperature function to the setting you prefer. Use 72°F (22°C) as
a starting point, then adjust the setting
as necessary.
144
Climate Control

WHAT IS THE CABIN AIR
FILTER
The cabin air filter improves the quality of
air in your vehicle by trapping dust, pollen
and other particles.
REPLACING THE CABIN AIR
FILTER
Replace the filter at regular intervals. See
Scheduled Maintenance (page 482).
The cabin air filter is behind the glove
compartment.
To remove the lower glove compartment
and access the filter:
1. Open the glove compartment.
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2. Press the tab on each side.
3. Fully lower the glove compartment.
4. Pull the glove compartment towardyou.
147
Interior Air Quality