ABOUT THIS PUBLICATION
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
WARNING: You risk death, fire, or
serious injury to yourself and others if you
do not follow the instruction highlighted
by the warning symbol.
Thank you for choosing Ford. We
recommend that you take some time to
get to know your vehicle in order to benefit
from greater safety and pleasure from
driving it. Use this publication to familiarize
yourself with the basics and then read the
digital version, that is available in your
vehicle. You can also view the
comprehensive manual through the
FordPass app and through the local Ford
website.
Note: To download the FordPass app, visit
your device's app store.
Note: To find the local Ford website, visit
ht
tps://corporate.ford.com/operations/locations/global-links.html.
Note: Use and operate your vehicle in line
with all applicable laws and regulations.
Note: Pass on all printed owner’s
information when selling this vehicle. Our digital resources include a
comprehensive digital Owner’s Manual
dynamically created according to the
features on your vehicle by using the
vehicle identification number. See
Locating the Vehicle Identification
Number (page 404). The digital Owner’s
Manual includes visual and full text search
functions so that you can quickly locate
the information you are looking for. It also
includes links to a number of how-to
videos created to help you understand
some of the advanced technologies on
your vehicle.
Features and Options
This publication describes product features
and options available throughout the range
of available models, sometimes even
before they are generally available. It could
describe options that are not available on
the vehicle you have purchased.
Illustrations
Some of the illustrations in this publication
could show features as used in different
models, so they could appear different to
you on your vehicle.
Location of Components
This manual may qualify the location of a
component as left-hand side or right-hand
side. The side is determined when facing
forward in the seat.
17
Introduction
WHAT IS REMOTE START
The system allows you to remotely start
your vehicle and to adjust the interior
temperature according to the settings that
you chose.
REMOTE START
PRECAUTIONS
WARNING: Do not start the engine
in a closed garage or in other enclosed
areas. Exhaust fumes are toxic. Always
open the garage door before you start
the engine. Failure to follow this
instruction could result in personal injury
or death.
REMOTE START LIMITATIONS
Remote start does not work under the
following conditions:
• The alarm horn is sounding.
• The hood is open.
• The transmission is not in park (P).
• The ignition is on.
• The battery voltage is below the minimum operating voltage.
• Remote start is not enabled.
Note: Do not use remote start if the fuel
level is low.
Note: You can use remote start with
FordPass. See Connecting the Vehicle to
a Wi-Fi Network (page 405).
ENABLING REMOTE START
1. Press Settings on the touchscreen.
2. Press Vehicle Settings .
3. Press Remote Start Setup .4. Switch Remote Start on or off.
Note:
To remote start with FordPass, make
sure that the modem is enabled. See
Connected Vehicle Requirements (page
405).
REMOTELY STARTING AND
STOPPING THE VEHICLE
Remotely Starting the Vehicle
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Press the button on the remote
control.
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Within three seconds, press the
button twice on the remote
control.
Note: You can also use the FordPass App
to start the vehicle.
Note: The turn signals flash twice.
Note: The parking lamps turn on when the
vehicle is running.
Note: The horn sounds if the system fails
to start.
Note: All other vehicle systems remain off
when you have remotely started the vehicle.
Note: The vehicle remains secured when
you have remotely started the vehicle. A
valid key must be inside your vehicle to
switch the ignition on and drive your vehicle.
Remotely Stopping the Vehicle
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Within three seconds, press the
button twice on the remote
control.
EXTENDING THE REMOTE
START DURATION
To extend the remote start duration during
remote start, do the following:
134
Remote Start (If Equipped)
CONNECTED VEHICLE
REQUIREMENTS
Connected service and related feature
functionality requires a compatible vehicle
network.
Some remote features require additional
service activation. Log in to your Ford
account for details. Some restrictions, third
party terms and message or data rates
may apply.
CONNECTED VEHICLE
LIMITATIONS
Evolving technology, cellular networks, or
regulations could affect functionality and
availability, or continued provision of some
features. These changes could even stop
some features from functioning.
CONNECTING THE VEHICLE TO
A MOBILE NETWORK
WHAT IS THE MODEM
The modem allows access to a
range of features built into your
vehicle.
ENABLING AND DISABLING THE
MODEM
1. Press Settings. 2. Press FordPass Connect.
3. Press Connectivity Settings
.
4. Switch connectivity features on or off.
CONNECTING FORDPASS TO THE
MODEM
1. Make sure that the modem is enabled using the vehicle settings menu.
2. Open the FordPass app on your device and log in.
3. Add your vehicle or select your vehicle if already added.
4. Select the option to activate your vehicle.
5. Make sure that the name on the screen matches the name shown in your
FordPass account.
6. Confirm that FordPass account is connected to the modem.
CONNECTING THE VEHICLE TO
A WI-FI NETWORK
1. Press Settings .
2. Press Wi-Fi.
3. Switch Wi-Fi on.
4. Press View Available Networks.
5. Select an available Wi-Fi network.
Note: Enter the network password to
connect to a secure network.
405
Connected Vehicle (If Equipped)
CONNECTED VEHICLE – TROUBLESHOOTING - VEHICLES WITH:
MODEM
Possible Cause and Resolution
Symptom
I cannot confirm the
connection of my FordPass
account to the modem. – Modem is not enabled.
• Switch connectivity features on.
– Weak network signal. • Move your vehicle closer to a place where thenetwork signal is not obstructed.
406
Connected Vehicle (If Equipped)
• Drive Power: The engine is on due toaccelerator pedal pressure or speed
control activation. Reduce pressure on
the accelerator pedal or switch off the
speed control to return to full electric
mode.
• High Speed: The engine is on because the vehicle speed exceeds the level for
full electric operation. Reduce the
speed to return to electric operation.
• Heater Setting: The engine is on because of the heater setting. Reduce
or turn off the heater setting to return
to electric operation.
• Neutral Gear: The engine is on because the vehicle is in Neutral (N). Shift out
of neutral gear to return to electric
operation.
• Engine Cold: The engine is on because it is cold. The vehicle returns to electric
operation once the engine is sufficiently
warm.
• Battery Charging: The engine is on to charge the high-voltage battery. The
vehicle returns to electric operation
once the battery is charged.
• Low Gear: The engine is on because the vehicle is in low gear. Shift out of
low gear to return to electric operation.
• Normal Operation: The engine is on to optimize vehicle operation. The vehicle
returns to electric operation when
possible.
• Low Use: The engine is on to maintain engine oil quality. The vehicle returns
to electric operation when low engine
use mode is complete. See How Does
Low Engine Use Mode Work (page
182). • Engine Braking Active: The engine is on
to provide increased powertrain
braking. This can occur when you turn
on the grade assist feature, when
speed control is on or when driving with
your foot off the accelerator pedal.
Turning off grade assist or speed
control may allow the vehicle to return
to electric operation.
• Battery Temperature: The engine is on due to high or low high-voltage battery
temperature. This is a normal operating
condition. The vehicle returns to
electric operation when possible.
• Drive Mode: The engine is on due to the drive mode selection. Select an
appropriate drive mode for electric only
operation.
Charge Settings
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The Charge Settings information
for your plug-in hybrid vehicle is
available through the Home
screen or under Vehicle Settings. To
Improve your charging experience, your
vehicle has the following convenience
features.
Charge Times
Once you set up Charge Times for a
specific charging location, your vehicle
prioritizes charging based on your preferred
time settings. You can set two preferred
charging time windows for weekdays and
two for weekends. This feature allows you
to take advantage of electric utility rate
plans that offer lower pricing during certain
times of day. Contact your utility company
to see what plans are available.
Note: You can also set up and use these
features using the FordPass app.
458
SYNC™ 3 (If Equipped)
Departure Times
Setting Departure Times allows you to
control charging schedules and have the
vehicle cabin heated or cooled while
plugged in, so your vehicle is ready to drive
when you are. By setting a departure time
your vehicle can use your charge time
settings to minimize your electricity costs
but still prioritize finishing charging before
your scheduled departure. A calendar viewallows you to program two departure times
per day for each day of the week.
Note:
You can also set up and use these
features using the FordPass app.
Charging Status
Displays the present state of the charging
system. See Vehicle Charging Status
(page 128).
Description and Action
Charging Status
Your vehicle is unplugged and starts char-
ging when plugged in.
Will charge when plugged in.
Your vehicle is unplugged at a saved loca-
tion with Charge Times enabled. Charging
is scheduled to start at the time displayed based on your charge time settings. You
must plug in prior to the start time shown for the vehicle to begin charging at that time.
Will wait for preferred charge time.
Your vehicle is plugged in at a saved loca-
tion with Charge Times enabled. Charging
starts at the time displayed, which is based on your Charge Times settings.
Waiting for preferred charge time.
Your vehicle is plugged in and using powerto charge the high voltage battery or run electrical systems.
Charging.
Your vehicle is finished charging.
Charged.
Your vehicle is plugged in and there is a
fault within the vehicle charging system.
Unplug and plug back in. If the fault is still present, contact your dealer.
Vehicle charge fault.
Your vehicle is plugged in and a fault is
detected with the charge station or char-
ging cord. Check the charging cord and the charge station or electrical supply.
Charge station fault.
459
SYNC™ 3 (If Equipped)
Action and Description
Menu Item
Touch this button to view the nearby weather, current weather,
or the five-day forecast for the chosen area.
Weather
Select to see the weather map,
which can show storms, radar
information, charts and winds.
Map
Select to choose from a listing of
weather locations.
Area
Touch this button to view scores and schedules from a variety
of sports. You can also save up to 10 favorite teams for easier
access. The score automatically refreshes when a game is in
progress.
Sports Info
Touch this button to view ski conditions for a specific area.
Ski Conditions
SETTINGS
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Press the button to enter the
settings menu.
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Once you select a tile, press the
button next to a menu item to
view an explanation of the
feature or setting.
Sound
Select this tile to adjust the sound settings.
Clock
Select this tile to adjust the clock settings.
Bluetooth®
Select this tile to switch Bluetooth® on
and off and adjust the settings.
Phone
Select this tile to connect, disconnect, and
manage the connected device settings.
Audio
Select this tile to adjust the audio settings.
Driver Assist (If Equipped)
Select this tile to adjust Driver Assist
features like Parking Aids, Lane Keeping
System, Pedestrian Detection, and
Auto-Start-Stop.
Vehicle
Select this tile to adjust vehicle settings
like windows, alarm, lighting, and MyKey
settings.
FordPass
Select this tile to adjust the FordPass
settings.
General
Select this tile to adjust settings like
language, measurement units, or to reset
the system.
911 Assist (If Equipped)
Select this tile to switch 911 Assist on and
off.
464
SYNC™ 3 (If Equipped)
Cleaning Chrome, Aluminium or StainlessSteel..................................................................350
Cleaning Headlamps and Rear Lamps...............................................................349
Cleaning Stripes or Graphics..........................351
Cleaning the Engine Compartment...........350
Cleaning the Exterior Precautions...............349
Cleaning the Underbody..................................351
Cleaning Wheels................................................350
Cleaning Windows and Wiper Blades...............................................................350
Cleaning the Interior....................................351Cleaning Carpets and Floor Mats................352
Cleaning Displays and Screens....................352
Cleaning Fabric Seats andHeadliners........................................................352
Cleaning Leather and Vinyl............................352
Cleaning Moonroof Tracks.............................353
Cleaning Plastic...................................................351
Cleaning Seatbelts............................................353
Cleaning Storage Compartments...............353
Cleaning the Instrument Panel.....................351
Clearing All MyKeys.......................................66
Clearing the Garage Door Opener.........164
Climate Control..............................................137
Closing the Liftgate.......................................78
Closing the Hands-Free Liftgate....................83
Closing the Liftgate From Inside Your Vehicle.................................................................82
Closing the Liftgate From Outside Your Vehicle.................................................................78
Closing the Liftgate Using the Remote Control.................................................................83
Cold Weather Precautions......................304
Configuring the Trip Computer - VehiclesWith: 4.2 Inch Instrument Cluster
Display Screen............................................129
Connected Vehicle.....................................405
Connecting the Vehicle to a Mobile
Network...........................................................405
Connected Vehicle Data..............................24
Connected Vehicle Limitations..............405
Connected Vehicle Requirements........405
Connected Vehicle – Troubleshooting -Vehicles With: Modem...........................406
Connected Vehicle – Troubleshooting - Vehicles With: SYNC 3............................407
Connecting a Trailer...................................296 Connecting a Trailer Precautions..........296
Connecting the Vehicle to a Mobile
Network.......................................................405
Connecting FordPass to the Modem.........405
Enabling and Disabling the Modem..........405
What Is the Modem.........................................405
Connecting the Vehicle to a Wi-FiNetwork.......................................................405
Contacting Us...................................................15
Cooling System Capacity and Specification - 1.5L EcoBoost™.........396
Cooling System Capacity and Specification - 2.0L EcoBoost™.........397
Cooling System Capacity and Specification - 2.5L, Hybrid Electric
Vehicle (HEV)/Plug-In Hybrid Electric
Vehicle (PHEV)..........................................397
Crash and Breakdown Information.................................................308
Automatic Crash Shutoff.................................314
Jump Starting the Vehicle...............................310
Post-Crash Alert System.................................313
Crash Sensors and Airbag Indicator.......54
Creating a MyKey - Vehicles With: FlipKey....................................................................65
Creating a MyKey - Vehicles With: Push Button Start..................................................65
Creating a Vehicle Wi-Fi Hotspot.........409
Cross Traffic Alert..........................................271
Cross Traffic Alert –
Troubleshooting.............................................273
Cross Traffic Alert Indicators....................272
Cross Traffic Alert Limitations..................271
Cross Traffic Alert Precautions................271
Cross Traffic Alert –Troubleshooting.........................................273
Cross Traffic Alert – Information
Messages..........................................................273
Cruise Control................................................242
Cruise Control Indicators..........................243
Cup Holders....................................................170
Cup Holder Precautions...................................170Customer Information..............................490Radio Frequency CertificationLabels...............................................................493
567
Index