2022 FORD ECOSPORT Warranty Guide

ATTENTION AUTHORIZED
DEALERS
CONTINENTAL TIRE THE AMERICA’S,
LLC (CTA) RESERVES THE RIGHT TO
THE FINAL INSPECTION DECISION
ON CONDITIONS FOR ALL
RETURNED TIRES UNDER “WHAT IS
NOT COVERED BY THIS WARRANTY.”
THIS WARRANTY IS MADE IN LIEU
OF ALL OTHER WARRANTIES,
EXPRESSED OR IMPLIED, AND CTA
EXPRESSLY DISCLAIMS ALL
IMPLIED WARRANTIES, INCLUDING,
BUT NOT LIMITED TO, WARRANTIES
OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE.
SOME U.S. STATES AND/OR
CANADIAN PROVINCES DO NOT
ALLOW LIMITATIONS ON THE
DURATION OF AN IMPLIED
WARRANTY, SO THE ABOVE MAY
NOT APPLY TO YOU.
TO THE EXTENT PERMITTED BY
LAW, CTA DISCLAIMS LIABILITY FOR
ALL CONSEQUENTIAL AND
INCIDENTAL DAMAGES. THE
REMEDIES SET FORTH IN THIS
LIMITED WARRANTY ARE THE SOLE
AND EXCLUSIVE REMEDIES FOR
BREACH OF WARRANTY. SOME U.S.
STATES AND/OR CANADIAN
PROVINCES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY
FROM U.S. STATE TO STATE AND/OR
CANADIAN PROVINCE TO
PROVINCE.THIS IS THE ONLY EXPRESS
WARRANTY MADE BY CTA. NO CTA
EMPLOYEE, RETAILER, OR DEALER
HAS THE AUTHORITY TO MAKE ANY
WARRANTY, REPRESENTATION,
PROMISE OR AGREEMENT ON
BEHALF OF CTA EXCEPT AS
EXPRESSLY WRITTEN IN THIS
LIMITED WARRANTY AND
ADJUSTMENT POLICY, IN
OBSERVANCE OF U.S. FEDERAL LAW,
THIS LIMITED WARRANTY AND
ADJUSTMENT POLICY HAS BEEN
DESIGNATED A “LIMITED
WARRANTY”. CTA DOES NOT INTEND
TO REPRESENT THROUGH THIS
LIMITED WARRANTY AND
ADJUSTMENT POLICY THAT TIRE
FAILURES CAN OR CANNOT HAPPEN.
CTA’S OBLIGATIONS
Replacement of eligible tires will be made
by the dealer where you purchased your
vehicle or by an alternate Authorized
Dealer. CTA will replace the tire pursuant
to the terms of this Warranty. Tires that
are replaced under this Waranty become
the property of CTA.
OWNER’S OBLIGATIONS
To make an eligible claim under this
Warranty, the owner must present a
claim, with the tire to an Authorized
Dealer. For the nearest Authorized Dealer,
consult the Continental brand internet
address(es), or the 800 telephone
number(s) shown on the back of this
Warranty. Owner must present new
vehicle registration form or new vehicle
sales invoice indicating the date of
purchase. Owner will be required to sign
the CTA Limited Warranty Claim Form or
dealer replacement sales receipt.
Continental
14

Owner is responsible for paying all
applicable taxes charged by the servicing
dealer and is also responsible for paying
shipping, local tire-disposal fees and
parts or service regardless of mileage or
months of service. This includes payment
for tire rotation, alignment, towing, road
service, valve stems and tire repairs.
Owner is responsible for maintaining
proper tire air pressure and for proper
maintenance of the tire.
SAFETY WARNING
Ignoring any of the safety and
information contained in this Warranty
may result in tire failure , causing serious
injury or death.
•Tire failure due to under inflation
/overloading. Follow vehicle owner’s
manual or tire placard in vehicle for
proper inflation and loading
• Explosion of tire/rim assembly due
to improper tire mounting. Tire
mounting/ demounting can be
dangerous. It should be performed
only by a trained tire specialist using
proper tools and procedures. Prior to
tire mounting/demounting, the
Rubber Manufacturers Association
(RMA) wall charts and manuals
should be read to obtain the proper
procedures. The failure to follow
these procedures may result in faulty
positioning of the tire and/or rim, that
may cause the assembly to burst with
force sufficient to cause injury or
death •
Tire failure due to damage. Inspect
your tires frequently for scrapes,
bulges, separations, cuts, snags and
other damage from road hazards.
Damage from impact can occur to the
inner portions of your tire without
being visible to the outside. If you
suspect a tire has been damaged from
striking anything unusual in the road,
you must have the tire removed from
the rim and inspected both inside and
out by a trained tire specialist. Air loss
or unusual tire wear can also be
warning signs that a tire may have
internal damage. If you notice these
conditions, have your tire inspected by
a trained individual.
• Tire failure due to excessive tire
spinning. Avoid tire spinning. The
centrifugal force generated by a
free-spinning tire/rim assembly may
cause a sudden tire explosion resulting
in vehicle damage and/or serious injury
or death. Never exceed 35 mph
(55 km/h) as indicated on your
speedometer when your vehicle is
stuck in snow, mud, or sand and your
tire(s) is/are spinning. Use a gentle
backward and forward rocking motion
to free your vehicle for continued
driving. Never stand or permit anyone
else to stand near or behind a tire
spinning while attempting to push a
vehicle that is stuck.
Continental
15

SELF SUPPORTING RUNFLAT
(SSR) TIRE OWNERS
CTA does not recommend any repair to
or reuse of punctured Continental SSR
tires.
Even a trained tire specialist may be
unable to recognize internal structural
damage to a Self Supporting Runflat
(SSR) tire resulting from having been
driven in an under inflated or zero
inflation pressure condition. Such
damage may not be visible on the
surface of the inner liner or sidewall
making it impossible to determine the
tire suitability for repair or reuse. CTA
does not recommend any repair to or
reuse of Continental SSR tires. You may
visit www.continentaltire.com and select
Customer Care FAQ’s to obtain additional
SSR information.
TEMPORARY SPARE TIRE
OWNERS
CTA does not recommend any repair to
or reuse of punctured Temporary Spare
Tires.
CONTISEAL TIRE OWNERS
A ContiSeal™ tire differs from a
non-ContiSeal™ tire in that it has a
sticky, viscous layer from shoulder to
shoulder along the inner liner. This layer is
an integral part of the ContiSeal™ tires. It
is not designed or intended to act as a
permanent puncture repair (See
information below). If an object up to
3/16ths (5 mm) diameter penetrates the
tread of the ContiSeal™ tire, this sticky,
viscous layer is designed to surround and
adhere to the puncturing object and
prevent air loss from the tire by providinga near instantaneous seal. If the
puncturing object becomes dislodged
from the tire, the material is designed to
seal most holes made by objects up to
3/16” (5 mm) diameter. While
ContiSeal™ tires significantly reduce the
incidence of flats, they are not designed to
be driven under inflated or in a flat
condition. In all other aspects, ContiSeal™
tires perform exactly like non-ContiSeal™
tires. As with any tire, regularly inspect
ContiSeal™ tires for evidence of cuts,
punctures, and loss of inflation pressure.
At a minimum, ContiSeal™ tires should be
inspected once or twice a month and
always before a long trip. Punctures or
damage not attended to promptly can
result in loss of inflation pressure and/or
damage to the tire. ContiSeal™ tires with
cuts and punctures must be inspected by
a trained tire specialist as soon as
possible. The trained specialist, must
inspect the tire carefully and, according to
industry standards, to determine whether
a permanent repair can be made or
whether the tire must be removed from
service and scrapped. A permanent repair
will require removal of the tire from the
rim and application of a repair method
specifically approved for the ContiSeal™
tires. ContiSeal™ tires are identified by a
symbol on the tire sidewall.
CONTISILENT TIRE OWNERS
ContiSilent™ tires are designed to
reduce noise generated while driving.
A ContiSilent™ tire is lined with a noise
reducing foam insert. It is not designed or
intended to act as a puncture repair.
Continental
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USING ContiSilent™ Tires
In aspects such as mounting,
demounting, inflating, and balancing,
ContiSilent™ tires do not differ from
non-ContiSilent™ tires. As with any tire,
regularly inspect ContiSilent™ tires for
evidence of cuts, punctures, and loss of
inflation pressure. At a minimum,
ContiSilent™ tires should be inspected
once or twice a month and always before
a long trip. Punctures or damage not
attended to promptly can result in loss of
inflation pressure and/or damage to the
tire. ContiSilent™ tires with cuts and
punctures must be inspected by a trained
tire specialist as soon as possible. The
trained tire specialist must inspect the
tire carefully and, according to industry
standards, determine whether a
permanent repair can be made or
whether the tire must be removed from
service and scrapped. A permanent
repair will require removal of the tire from
the rim and application of a repair
method specifically approved for
ContiSilent™ Tires.
ContiSilent™ tires are identified by a
symbol on the tire sidewall.
ContiSilent™ tires and non-ContiSilent™
tires may be mixed on the same vehicle.
FOR SERVICE ASSISTANCE
OR INFORMATION
Contact any Authorized Dealer where you
purchased the vehicle or the nearest
Continental brand tire dealer. For the
nearest Continental brand tire dealer,
consult either the websites or the toll free
Customer Relations number(s).
In United States:
Phone: 1-800-847-3349
Online: www.continentaltire.com
Continental Tire the Americas, LLC.
1830 McMillan Park Dr. Fort Mill, SC 29707
In Canada:
Phone: 1-855-453-1962
Online: www.continentaltire.ca
Continental Tire Canada Inc.
1 Robert Speck Parkway, Suite 900
Mississauga, ON L4Z3M3
Continental
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ELIGIBILITY
This Limited Warranty and Adjustment
Policy applies to the original owner of
new General brand passenger and light
truck (LT) tires that are the new vehicle
original equipment tires bearing the
General brand name andD.O.T. Tire
Identification Number, operated in
normal service, and used on the same
vehicle on which they were originally
installed according to the vehicle
manufacturer’s recommendations.
Tire(s) on any vehicle registered and
normally operated outside the United
States and Canada are excluded from
eligibility under this Limited Warranty and
Adjustment Policy.
WHAT IS THE ADJUSTMENT
POLICY AND HOW LONG IS IT
APPLICABLE?
BASIC COVERAGE
Eligible Tires are covered by this Limited
Warranty and Adjustment Policy for a
maximum of 72 months from the date of
purchase, determined by the new vehicle
registration date or new vehicle sales
invoice showing date of purchase.
Where To Go For Warranty
Replacement
Contact the vehicle dealer from where
you purchased the vehicle to determine
the eligible warranty coverage for your
tires and where to proceed from there.
Free Replacement Period
If an eligible General brand passenger or
light truck tire becomes unserviceable
from a condition other than those listed
under ‘What Is Not Covered By This
Limited Warranty” during the first
12 months or first 2/32nds of an inch
(1.6mm) of treadwear (whichever comes
first) it will be replaced with a comparable
new General brand tire FREE OF CHARGE,
including mounting and balancing. Owner
pays all applicable taxes.
Temporary Spare Tires
This Policy also extends to the original
owner of the General brand Temporary
Spare Tire that was originally equipped by
the vehicle manufacturer as a temporary
spare tire bearing a General D.O.T. serial
number. An eligible Temporary Spare Tire
under this Policy must have been
operated in normal service, used on the
same vehicle on which they were
originally installed according to the
vehicle manufacturer’s recommendations.
This Policy is for a maximum period of
72 months from date of purchase,
determined by the new vehicle
registration date or new vehicle sales
invoice showing date purchased.
If a Temporary Spare Tire becomes
unserviceable from a condition other than
those listed in ‘What Is Not Covered By
This Limited Warranty”, during the first
1/32nd (0.8 mm) of treadwear, then it will
be replaced with a comparable new
General brand Temporary Spare Tire FREE
OF CHARGE, including mounting and
balancing. The owner pays all applicable
taxes. After this “Free Replacement
Policy” for your Temporary Spare Tire
expires, no adjustment will be made.
General
18

After The Free Replacement
Period
The tire (except temporary spare tire)
may still be eligible for a pro rata
replacement for 72 months from date of
original purchase until the tread is worn
down to the tread wear indicators
(2/32nds of an inch or 1.6 mm of tread
remaining.) If an eligible tire becomes
unserviceable under the stipulations of
this Limited Warranty and Adjustment
policy it will be replaced charging the
owner a pro-rated amount. Owner pays
all applicable taxes (including F.E.T.),
mounting and balancing charges.
The replacement tire price will be
determined by multiplying the
percentage of the useable tread worn by
the Dealers Selling Price (excluding all
applicable taxes) at the time of the
adjustment. The useable tread is the
original tread down to the tread wear
indicators (2/32nds of an inch or 1.6 mm
of tread remaining.)
WHAT IS NOT COVERED BY
THIS LIMITED WARRANTY
The Following Are Not
Covered
Road Hazard:Any tire with road hazard
damage, which includes, but is not
limited to: cuts, snags, punctures, bruises,
and impact breaks.
Ride/Vibration: Any ride/vibration
complaint after the first 2/32” (1.6 mm)
of treadwear or 12 months of service,
whichever comes first. Repairs:
If a tire is returned under
complaint and the reason for the tire’s
disablement is in any way associated with
a repair, or with the situation that led to
the repair, the manufacturer’s warranty is
invalidated.
Mileage: Tread wearout up to a
predetermined mileage is not covered
under this policy.
Improper operation or maintenance:
This includes, but is not limited to, effects
caused by:
1. Improper tire inflation and/or
improper load/speed practices:
These practices can cause excessive
operational temperatures and
stresses that exceed the tire’s
capabilities.
2. Improper or insufficient tire
rotation.
3. Improper vehicle alignment.
4. Damage due to:
– Rim irregularities or rim damage.
– Snow chains.
– Vehicle mechanical problems,
including brake problems, and
vehicle wheel alignment.
– Extreme temperature exposure.
– Negligent and abusive driving such as tire spinning, or racing
– Improper tire storage.
– Automotive accident.
– Chemical corrosion or fire.
– Use contrary to the vehicles manufacturer’s tire
recommendations.
– Misuse or misapplication.
General
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Improper Mounting or Demounting
Alteration:such as, but not limited to,
adding a white inlay on blackwall, tread
regrooving, tire truing or siping, or adding
sealant materials to the tire.
Weather checking/cracking: Not
covered after 48 months from the date
of purchase.
Failure to observe safety and
maintenance precautions set forth in
“Safety W arning.”
ATTENTION AUTHORIZED
DEALERS
CTNA RESERVES THE RIGHT TO THE
FINAL INSPECTION DECISION FOR
ALL RETURNED TIRES ON
CONDITIONS UNDER “WHAT IS NOT
COVERED BY THIS LIMITED
WARRANTY.”
THIS LIMITED WARRANTY AND
POLICY IS MADE IN LIEU OF ALL
OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING, BUT NOT
LIMITED TO, WARRANTIES OF
MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. CTNA
EXPRESSLY DISCLAIMS ALL
IMPLIED WARRANTIES, INCLUDING,
BUT NOT LIMITED TO, WARRANTIES
OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE.
SOME U.S. STATES AND/OR
CANADIAN PROVINCES DO NOT
PERMIT SUCH A LIMITATION; FOR
THOSE U.S. STATES AND/OR
CANADIAN PROVINCES, ANY
IMPLIED WARRANTIES, INCLUDING,
BUT NOT LIMITED TO, ANY
WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED TO THE
DURATION OF THIS WRITTEN
LIMITED WARRANTY. SOME U.S. STATES AND/OR CANADIAN
PROVINCES DO NOT ALLOW
LIMITATIONS ON THE DURATION OF
AN IMPLIED WARRANTY, SO THE
ABOVE MAY NOT APPLY TO YOU.
TO THE EXTENT PERMITTED BY LAW,
CTNA DISCLAIMS LlABILITY FOR ALL
CONSEQUENTIAL AND INCIDENTAL
DAMAGES. THE REMEDIES SET
FORTH IN THIS LIMITED WARRANTY
ARE THE SOLE AND EXCLUSIVE
REMEDIES FOR BREACH OF
WARRANTY. SOME U.S. STATES
AND/OR CANADIAN PROVINCES DO
NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY
FROM U.S. STATE TO STATE AND/OR
CANADIAN PROVINCE TO PROVINCE.
THIS IS THE ONLY EXPRESS
WARRANTY MADE BY CTNA. NO
CTNA EMPLOYEE, RETAILER, OR
DEALER HAS THE AUTHORITY TO
MAKE ANY WARRANTY,
REPRESENTATION, PROMISE OR
AGREEMENT ON BEHALF OF CTNA
EXCEPT AS EXPRESSLY WRITTEN IN
THIS LIMITED WARRANTY AND
ADJUSTMENT POLICY.
IN OBSERVANCE OF U.S. FEDERAL
LAW, THIS LIMITED WARRANTY AND
ADJUSTMENT POLICY HAS BEEN
DESIGNATED A “LIMITED
WARRANTY”. CTNA DOES NOT
INTEND TO REPRESENT THROUGH
THIS LIMITED WARRANTY AND
ADJUSTMENT POLICY THAT TIRE
FAILURES CAN OR CANNOT HAPPEN.
General
20

CTNA’S OBLIGATIONS
Contact the vehicle dealer from where
you purchased the vehicle. Your tires may
be covered under the vehicle
manufacturer’s limited warranty. If not,
this CTNA Policy applies and
replacement of Eligible Tires can be
made by any vehicle dealer authorized to
handle General brand tire adjustments or
a General brand authorized dealer
(“Authorized Dealer”). CTNA will replace
the tire pursuant to the terms of this
Limited Warranty and Adjustment Policy.
Tires that are replaced under an
adjustment basis under this Limited
Warranty and Adjustment Policy become
the property of CTNA.
OWNER’S OBLIGATIONS
To make an eligible claim under this
Limited Warranty and Adjustment Policy,
the owner must present a claim with the
tire to an Authorized Dealer. For the
nearest Authorized Dealer, consult the
Yellow Pages, the General brand internet
address, or the 800 telephone numbers
shown on the back of this Limited
Warranty and Adjustment Policy. Owner
must present new vehicle registration
form or new vehicle sales invoice
indicating the date of purchase. Owner
will be required to sign the CTNA Limited
Warranty Claim Form or dealer
replacement sales receipt.
Owner is responsible for paying all
applicable taxes set forth under this
Limited Warranty and Adjustment Policy.
Owner is also responsible for paying local
tire-disposal fees and any parts or
service regardless of mileage or months
of service. This includes payment for tire
rotation, alignment, towing, road service,
valve stems and tire repairs.Owner is responsible for maintaining
proper tire air pressure and for proper
maintenance of the tire.
SAFETY WARNING
Ignoring any of the safety and information
contained in this limited warranty and
Adjustment Policy may result in tire
failure, causing serious injury or death.
•
Tire failure due to under inflation/
overloading. Follow vehicle owner’s
manual or tire placard in vehicle for
proper inflation and loading
• Explosion of tire/rim assembly due
to improper tire mounting. Tire
mounting/ demounting can be
dangerous. It should be performed
only by a trained tire specialist using
proper tools and procedures. Prior to
tire mounting/demounting, the Rubber
Manufacturers Association (RMA) wall
charts and manuals should be read to
obtain the proper procedures. The
failure to follow these procedures may
result in faulty positioning of the tire
and/or rim, that may cause the
assembly to burst with force sufficient
to cause injury or death
• Tire failure due to damage. Inspect
your tires frequently for scrapes,
bulges, separations, cuts, snags and
other damage from road hazards.
Damage from impact can occur to the
inner portions of your tire without
being visible to the outside. If you
suspect a tire has been damaged from
striking anything unusual in the road,
you must have the tire removed from
the rim and inspected both inside and
out by a trained tire specialist. Air loss
or unusual tire wear can also be
warning signs that a tire may have
internal damage. If you notice these
conditions, have your tire inspected by
a trained individual.
General
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