2. Rapid tread wear or wear-out.Original equipment tires have no
mileage warranty.
3. Weather/ozone cracking after 4 years from date of tire
manufacture.
4. Ride disturbance or vibration after 1/32” (0.8 mm) of tread wear use.
5. Tires with sealant, balance, or other filler material that was not originally
applied or inserted by the tire
manufacturer.
6. Tires used in commercial service.
7. Tires purchased and normally used outside the United States and
Canada.
8. The cost of applicable federal, state, and local taxes.
9. Failure to follow any of the safety and maintenance recommendations
or warnings contained in this
manual.
This Limited Warranty is in addition to
and/or may be limited by any other
applicable written warranty you may
have received concerning special tires or
situations.
REPLACEMENT PRICE
Radial passenger and light truck tires
adjusted under this Limited Warranty will
be replaced free of charge during the first
25% of tread wear or within 12 months
from the date of purchase (proof of
purchase date required; without proof of
purchase date, then within 12 months
from the date of tire manufacture),
whichever occurs first. During the free
replacement period, mounting and
balancing are included free of charge.
To determine the replacement price after
the free tire replacement period, the
percent of used tread wear is multiplied by the current selling price for the
replacement tire(s). The appropriate
taxes, mounting, balancing, disposal fee,
and other service charges may be added
to the adjustment replacement price.
In Canada, the tire will be adjusted at
dealerships (subject to dealer discretion)
at a predetermined “Adjustment Price.”
REPLACEMENT WARRANTY
If you receive a replacement tire under this
Limited Warranty, it will be covered by the
manufacturer’s warranty, if any, given on
that tire at that time.
WHERE TO GO
Tire adjustments under this Limited
Warranty will only be made at an
authorized Bridgestone Firestone retailer.
Consult a phone directory (often listed in
the Yellow Pages under “Tire Dealers”) or
the internet at www.bridgestonetire.com
for the location nearest you.
CONSUMER RIGHTS
This Limited Warranty gives you specific
legal rights, and you may also have other
rights which vary from state to state or in
Canada from province to province.
CONDITIONS AND
EXCLUSIONS
To the extent permitted by law,
Bridgestone Americas Tire Operations,
LLC disclaims all other warranties,
including but not limited to the implied
warranties of merchantability and fitness
for a particular purpose and any liability
for incidental and consequential
damages, loss of time, loss of vehicle use,
or inconvenience. Some states do not
Bridgestone/Firestone
6
ATTENTION AUTHORIZED
DEALERS
CONTINENTAL TIRE THE AMERICA’S,
LLC (CTA) RESERVES THE RIGHT TO
THE FINAL INSPECTION DECISION
ON CONDITIONS FOR ALL
RETURNED TIRES UNDER “WHAT IS
NOT COVERED BY THIS WARRANTY.”
THIS WARRANTY IS MADE IN LIEU
OF ALL OTHER WARRANTIES,
EXPRESSED OR IMPLIED, AND CTA
EXPRESSLY DISCLAIMS ALL
IMPLIED WARRANTIES, INCLUDING,
BUT NOT LIMITED TO, WARRANTIES
OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE.
SOME U.S. STATES AND/OR
CANADIAN PROVINCES DO NOT
ALLOW LIMITATIONS ON THE
DURATION OF AN IMPLIED
WARRANTY, SO THE ABOVE MAY
NOT APPLY TO YOU.
TO THE EXTENT PERMITTED BY
LAW, CTA DISCLAIMS LIABILITY FOR
ALL CONSEQUENTIAL AND
INCIDENTAL DAMAGES. THE
REMEDIES SET FORTH IN THIS
LIMITED WARRANTY ARE THE SOLE
AND EXCLUSIVE REMEDIES FOR
BREACH OF WARRANTY. SOME U.S.
STATES AND/OR CANADIAN
PROVINCES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY
FROM U.S. STATE TO STATE AND/OR
CANADIAN PROVINCE TO
PROVINCE.THIS IS THE ONLY EXPRESS
WARRANTY MADE BY CTA. NO CTA
EMPLOYEE, RETAILER, OR DEALER
HAS THE AUTHORITY TO MAKE ANY
WARRANTY, REPRESENTATION,
PROMISE OR AGREEMENT ON
BEHALF OF CTA EXCEPT AS
EXPRESSLY WRITTEN IN THIS
LIMITED WARRANTY AND
ADJUSTMENT POLICY, IN
OBSERVANCE OF U.S. FEDERAL LAW,
THIS LIMITED WARRANTY AND
ADJUSTMENT POLICY HAS BEEN
DESIGNATED A “LIMITED
WARRANTY”. CTA DOES NOT INTEND
TO REPRESENT THROUGH THIS
LIMITED WARRANTY AND
ADJUSTMENT POLICY THAT TIRE
FAILURES CAN OR CANNOT HAPPEN.
CTA’S OBLIGATIONS
Replacement of eligible tires will be made
by the dealer where you purchased your
vehicle or by an alternate Authorized
Dealer. CTA will replace the tire pursuant
to the terms of this Warranty. Tires that
are replaced under this Waranty become
the property of CTA.
OWNER’S OBLIGATIONS
To make an eligible claim under this
Warranty, the owner must present a
claim, with the tire to an Authorized
Dealer. For the nearest Authorized Dealer,
consult the Continental brand internet
address(es), or the 800 telephone
number(s) shown on the back of this
Warranty. Owner must present new
vehicle registration form or new vehicle
sales invoice indicating the date of
purchase. Owner will be required to sign
the CTA Limited Warranty Claim Form or
dealer replacement sales receipt.
Continental
14
USING ContiSilent™ Tires
In aspects such as mounting,
demounting, inflating, and balancing,
ContiSilent™ tires do not differ from
non-ContiSilent™ tires. As with any tire,
regularly inspect ContiSilent™ tires for
evidence of cuts, punctures, and loss of
inflation pressure. At a minimum,
ContiSilent™ tires should be inspected
once or twice a month and always before
a long trip. Punctures or damage not
attended to promptly can result in loss of
inflation pressure and/or damage to the
tire. ContiSilent™ tires with cuts and
punctures must be inspected by a trained
tire specialist as soon as possible. The
trained tire specialist must inspect the
tire carefully and, according to industry
standards, determine whether a
permanent repair can be made or
whether the tire must be removed from
service and scrapped. A permanent
repair will require removal of the tire from
the rim and application of a repair
method specifically approved for
ContiSilent™ Tires.
ContiSilent™ tires are identified by a
symbol on the tire sidewall.
ContiSilent™ tires and non-ContiSilent™
tires may be mixed on the same vehicle.
FOR SERVICE ASSISTANCE
OR INFORMATION
Contact any Authorized Dealer where you
purchased the vehicle or the nearest
Continental brand tire dealer. For the
nearest Continental brand tire dealer,
consult either the websites or the toll free
Customer Relations number(s).
In United States:
Phone: 1-800-847-3349
Online: www.continentaltire.com
Continental Tire the Americas, LLC.
1830 McMillan Park Dr. Fort Mill, SC 29707
In Canada:
Phone: 1-855-453-1962
Online: www.continentaltire.ca
Continental Tire Canada Inc.
1 Robert Speck Parkway, Suite 900
Mississauga, ON L4Z3M3
Continental
17
CTNA’S OBLIGATIONS
Contact the vehicle dealer from where
you purchased the vehicle. Your tires may
be covered under the vehicle
manufacturer’s limited warranty. If not,
this CTNA Policy applies and
replacement of Eligible Tires can be
made by any vehicle dealer authorized to
handle General brand tire adjustments or
a General brand authorized dealer
(“Authorized Dealer”). CTNA will replace
the tire pursuant to the terms of this
Limited Warranty and Adjustment Policy.
Tires that are replaced under an
adjustment basis under this Limited
Warranty and Adjustment Policy become
the property of CTNA.
OWNER’S OBLIGATIONS
To make an eligible claim under this
Limited Warranty and Adjustment Policy,
the owner must present a claim with the
tire to an Authorized Dealer. For the
nearest Authorized Dealer, consult the
Yellow Pages, the General brand internet
address, or the 800 telephone numbers
shown on the back of this Limited
Warranty and Adjustment Policy. Owner
must present new vehicle registration
form or new vehicle sales invoice
indicating the date of purchase. Owner
will be required to sign the CTNA Limited
Warranty Claim Form or dealer
replacement sales receipt.
Owner is responsible for paying all
applicable taxes set forth under this
Limited Warranty and Adjustment Policy.
Owner is also responsible for paying local
tire-disposal fees and any parts or
service regardless of mileage or months
of service. This includes payment for tire
rotation, alignment, towing, road service,
valve stems and tire repairs.Owner is responsible for maintaining
proper tire air pressure and for proper
maintenance of the tire.
SAFETY WARNING
Ignoring any of the safety and information
contained in this limited warranty and
Adjustment Policy may result in tire
failure, causing serious injury or death.
•
Tire failure due to under inflation/
overloading. Follow vehicle owner’s
manual or tire placard in vehicle for
proper inflation and loading
• Explosion of tire/rim assembly due
to improper tire mounting. Tire
mounting/ demounting can be
dangerous. It should be performed
only by a trained tire specialist using
proper tools and procedures. Prior to
tire mounting/demounting, the Rubber
Manufacturers Association (RMA) wall
charts and manuals should be read to
obtain the proper procedures. The
failure to follow these procedures may
result in faulty positioning of the tire
and/or rim, that may cause the
assembly to burst with force sufficient
to cause injury or death
• Tire failure due to damage. Inspect
your tires frequently for scrapes,
bulges, separations, cuts, snags and
other damage from road hazards.
Damage from impact can occur to the
inner portions of your tire without
being visible to the outside. If you
suspect a tire has been damaged from
striking anything unusual in the road,
you must have the tire removed from
the rim and inspected both inside and
out by a trained tire specialist. Air loss
or unusual tire wear can also be
warning signs that a tire may have
internal damage. If you notice these
conditions, have your tire inspected by
a trained individual.
General
21
•Tire failure due to excessive tire
spinning. Avoid tire spinning. The
centrifugal force generated by a
free-spinning tire/rim assembly may
cause a sudden tire explosion
resulting in vehicle damage and/or
serious injury or death. Never exceed
35 mph (55 km/h) as indicated on
your speedometer when your vehicle
is stuck in snow, mud, or sand and
your tire(s) is/are spinning. Use a
gentle backward and forward rocking
motion to free your vehicle for
continued driving. Never stand or
permit anyone else to stand near or
behind a tire spinning while
attempting to push a vehicle that is
stuck.
TEMPORARY SPARE TIRE
OWNERS
CTNA does not recommend any repair to
or reuse of punctured Temporary Spare
Tires.
FOR SERVICE ASSISTANCE
OR INFORMATION
First, contact the nearest General brand
tire dealer. For the nearest General brand
tire dealer, consult the Yellow Pages or, if
for any reason local service or information
is not available, call one of General brand
toll-free Customer Relations numbers:
In United States:
Phone: 1-800-847-3349
Online: www.generaltire.com
CTNA, Inc.
1830 McMillan Park Dr. Fort Mill, SC 29707
In Canada:
Phone: 1-800-461-1776
Online: www.generaltire.ca
CT Canada Inc.
6110 Cantay Rd. Mississauga, ON
L5R 3W5
General
22
CONSUMER RIGHTS
This warranty gives the user specific legal
rights, and the user may also have other
rights which vary from state to state.
SAFETY MAINTENANCE
INFORMATION
Read the tire safety portion of this
booklet, the information on the sidewall
of your tires, your vehicle owner’s guide
and vehicle tire information placard for
essential safety and maintenance
information.
You should have complete confidence
in your new Michelin tires. Still, it’s
important to register your tires in the
event that we need to contact you.
For online tire registration, visit
www.michelinman.com/register.
When service is required:1. Contact a participating Michelin tire retailer listed in your local yellow
pages.
2. If additional assistance in locating a participating Michelin tire retailer is
required, please call the phone
number listed for your area. See the
Contact Information section for this
information.
ARBITRATION CLAUSE
Resolution of Disputes
ALL CLAIMS ARISING FROM THIS
LIMITED WARRANTY OR THE
MARKETING, SALE OR PERFORMANCE
OF THE PURCHASED PRODUCT
AGAINST MICHELIN NORTH AMERICA,
INC. AND ITS AGENTS, EMPLOYEES,
DEALERS, AFFILIATES, PARENT OR
SISTER CORPORATIONS, RELATED
CORPORATE ENTITIES,
PREDECESSORS, SUCCESSORS OR ASSIGNS (HEREINAFTER COLLECTIVELY
“MICHELIN”) SHALL BE SUBJECT TO
BINDING ARBITRATION. You and Michelin
acknowledge your and its right to litigate
claims, disputes and controversies arising
out of or in connection with this limited
warranty or the marketing, sale or
performance of the purchased product in
court, but prefer to resolve any such
claims, disputes and controversies
through arbitration and hereby waive the
right to litigate such claims, disputes and
controversies in court upon election of
arbitration by either party. Therefore, you
and Michelin agree that all claims,
disputes and controversies between you
and Michelin arising out of or in
connection with this limited warranty, or
any other warranties, express or implied,
including a failure of warranty, or any
claims arising out of or in connection with
the marketing, sale or performance of the
purchased product, including but not
limited to claims for consumer fraud or
brought under any consumer protection
statute, but excluding claims for personal
injury or property damage, shall be finally
resolved solely by arbitration, upon
election by either party, according to the
formal dispute resolution procedures then
in effect of the National Arbitration
Forum, or if the National Arbitration
Forum is no longer conducting such
arbitrations, a successor organization
thereto or such other private arbitration
service as you and Michelin North
America, Inc. shall mutually agree (the
actual authority involved, the “Arbitral
Body”). The Arbitral Body shall decide the
issues submitted in accordance herewith,
provided that all substantive questions of
law will be determined under the laws of
the State in which you purchased the
product at issue. You agree that no claim
subject to arbitration shall be arbitrated
as a class action, or on a class-wide or
representative basis, or on behalf of the
Michelin
39
CONTACT INFORMATION
CountryContactAddressTelephone
Number
CANADA Sumitomo Rubber
North America, Inc. 8656 Haven
Avenue, Rancho Cucamonga, CA 91730, USA +1 800 723 2553
MEXICO TBC de Mexico, S.A.
d C .V. Eje 114 No.150 Zona
Industrial San Luis Potosi, S.L.P. C.P.78395, MEXICO +1 800 288 5526
UNITED STATES Sumitomo Rubber
North America, Inc. 8656 Haven
Avenue, Rancho Cucamonga, CA 91730, USA +1 800 723 2553
Falken
57