2022 CITROEN C5 X Owners Manual

71
Safety
5– The indicator lamp flashes red: emergency
battery is flat. This will be recharged after a few
minutes' driving.
–

The indicator lamp is fixed red: system
malfunction.

The emergency and assistance call
services may not work.
–

If the indicator lamp does not light up when
the ignition is turned on, this is also a system
malfunction.
If the problem persists, contact a qualified
workshop as soon as possible.
The malfunction of the system does not prevent the vehicle from driving.
When an onboard system update is
being performed, the eCall (SOS)
function is not available.
Data processing
All processing of personal data by
the eCall (SOS) function complies with
the framework for protection of personal
information established by Regulation
2016/679 (General Data Protection
Regulation
- GDPR) and Directive 2002/58/
EC of the European Parliament and the
Council, and in particular, seeks to protect
the vital interests of the data subject, in
accordance with Article
6 (1) d) GDPR.
The processing of personal data is strictly
limited to the purpose of handling the eCall
(SOS) function used with the “112” single
European emergency call number.
The eCall (SOS) function is only able to
collect and process the following data
relating to the vehicle: vehicle identification
number, vehicle type (passenger vehicle or
light commercial vehicle), fuel type or power
source, three most recent locations and
direction of travel, number of passengers
and a timestamped log file of the automatic
activation of the system and its timestamp.
The recipients of the processed data are the
emergency call handling centres designated
by the relevant national authorities in the
territory in which they are located, enabling
priority routing and handling of calls to the
“112” emergency number.
Data storage
Data contained in the system’s memory
is not accessible from outside the system until
a call is made. The system is not traceable
and is not continuously monitored in its
normal operating mode.
The data in the system's internal memory is
automatically and continuously erased. Only
the vehicle’s three most recent locations,
necessary for the normal functioning of the
system, are stored.
When an emergency call is triggered, the data
log is stored for no more than 13
hours.
Access to data
You have the right of access to data and
as appropriate to request the rectification,
erasure or restriction of processing of any
personal data not processed in accordance
with the provisions of GDPR. Third parties
to which data has been disclosed shall
be notified of any rectification, erasure or
restriction carried out in compliance with
GDPR, unless it proves impossible or
involves a disproportionate effort.
You also have the right to lodge a complaint
with the respective data protection
supervisory authority.
If you want to claim your above-mentioned
rights please contact us per email at
[email protected].
For more information regarding our contact
details please take a look at our Privacy &
Cookies Policy on the brand's website.

72
Safety
ASSISTANCE
► If the vehicle breaks down, press button 2
for more than 2 seconds to request assistance
(confirmed by a voice message*).
►

Pressing again immediately cancels the
request.
Privacy mode allows you to manage the
level of sharing (data and/or location)
between your vehicle and CITROËN.
It can be configured in the Settings touch
screen application.
If you purchased your vehicle outside the
CITROËN dealer network, you are
invited to have a dealer check the
configuration of these services and, if desired,
modify it as required. In a multilingual country,
services can be configured to use the official
national language of your choice.
For technical reasons and in particular to
improve the quality of telemetry services
provided to customers, the Manufacturer
reserves the right to carry out updates to the
vehicle's on-board telemetry system at any
time.
* According to the geographic coverage of the ‘eCall (SOS)’ and the ‘ASSISTANCE’ functions and the official national language chosen by the owner of the
vehicle.
The list of countries covered and telematic services provided is availab\
le from dealers or on the website for your country
.
When a vehicle's on-board telemetry
system is being updated, the
ASSISTANCE function is not available.
If you benefit from the Citroën Connect
Box offer with the SOS and Assistance
Pack included, there are additional services
available to you in your personal space, via
the website for your country.
For information about the SOS and
Assistance Pack, please refer to the general
conditions for these services.
Electronic stability control
(ESC)
The electronic stability control programme includes the following systems:
–

Anti-lock braking system (ABS) and Electronic
brake force distribution (EBFD).
–


Emergency braking assistance (EBA).
–


Automatic post-collision braking (APCB).
–


Anti-slip regulation (ASR).
–


Dynamic stability control (DSC).
–


T
railer stability assist (TSA).
Anti-lock braking system (ABS)/Electronic brake force
distribution (EBFD)
These systems enhance the vehicle’s stability
and handling during braking, and enable greater
control while cornering, particularly on poor or
slippery road surfaces.
ABS prevents wheel locking in the event of
emergency braking.
Electronic brake force distribution (EBFD)
manages overall braking pressure on each
individual wheel.
►

When braking in an emergency
, depress
the pedal very firmly and maintain this
pressure.
The normal operation of the ABS may result in slight vibrations in the brake
pedal.
This warning lamp comes on fixed in the event of an ABS malfunction.
The vehicle retains conventional braking. Drive
carefully at a moderate speed.
Have it checked by a CITROËN dealer or a
qualified workshop.
This warning lamp, when lit together with the STOP and ABS warning lamps,

73
Safety
5accompanied by a message and an audible
signal, indicates an EBFD malfunction.
You must stop the vehicle.
Stop as soon as it is safe to do so and switch off
the ignition.
Contact a CITROËN dealer or a qualified
workshop.
When changing wheels (tyres and rims),
ensure that these are approved for your
vehicle.
After an impact
Have it checked by a CITROËN dealer or
a qualified workshop.
Emergency braking
assistance (EBA)
This system reduces the emergency stopping
distance, by optimising the braking pressure.
It is triggered in relation to the speed at which
the brake pedal is depressed. The effect of this
is a reduction in the resistance of the pedal and
an increase in braking efficiency.
Post Collision Safety Brake
(APCB)
If an accident is detected, the vehicle initiates
automatic post collision braking. The goal of this
system is to reduce the risk of further collisions if
the driver does not react. The system is not operational if the capability of
the vehicle to trigger and execute the automatic
post collision braking is not available, as it can
occur in destructive accidents or in other specific
accident scenarios.
It is possible to override the automatic braking by
pressing the brake pedal or accelerator pedal.
Operating conditions
The system operates, if the following conditions
are met:
–

Airbags or pyrotechnic seat belt pretensioners
have been deployed by the collision.
–


Braking systems and electric functions remain
continuously operational during and after
collision.
–


Driver has not depressed the brake or
accelerator pedal.
Malfunction
In the event of a
malfunction, one of these
warning lamps will come on fixed on the
instrument panel, accompanied by the Service
warning lamp, the display of a message and an
audible signal.
Visit a CITROËN dealer or a qualified workshop.
Anti-slip regulation (ASR) / Dynamic stability control
(DSC)
Anti-slip regulation (or traction control) optimises
traction by using engine braking and by applying
the brakes on the driving wheels to avoid one
or more wheels spinning. It also enhances the
vehicle's directional stability.
If there is a difference between the vehicle’s
trajectory and the path desired by the driver, the
dynamic stability control system automatically
uses engine braking and the brakes on one or
more wheels to return the vehicle to the desired
path, within the limits of the laws of physics.
These systems are activated automatically every
time the vehicle is started.
These systems are activated in the event of a problem with grip or trajectory
(confirmed by this warning lamp flashing on the
instrument panel).
Deactivation/Reactivation
In exceptional conditions (e.g. moving a vehicle
that is bogged down in mud, stuck in snow , on
loose soil), it may prove useful to deactivate the
DSC/ASR systems, so that the wheels can move
freely and regain grip.
Reactivate the system as soon as the level of
grip permits.
It is configured in the ADAS touch screen
application.

74
Safety
Deactivation/reactivation is confirmed by
the lighting/switching off of this indicator
lamp on the instrument panel and the display of
a message.
The ASR system is reactivated automatically
every time the ignition is switched on or at
speeds over 31 mph (50
km/h).
Reactivation is manual below 31 mph (50 km/h).
Malfunction
In the event of a malfunction, this warning
lamp lights up on the instrument panel,
accompanied by the display of a message and
an audible signal.
Have it checked by a CITROËN dealer or a
qualified workshop.
ASR/DSC
These systems enhance safety during
normal driving, but should not encourage
the driver to take extra risks or drive at high
speed.
It is in conditions of reduced grip (rain, snow,
ice) that the risk of loss of grip increases. It
is therefore important for your safety to keep
these systems activated in all conditions, and
particularly in difficult conditions.
Correct operation of these systems depends
on compliance with the manufacturer's
recommendations relating to the wheels
(tyres and rims), braking and electronic
components, as well as the assembly and
repair procedures provided by CITROËN
dealers.
In order to ensure that these systems remain
effective in wintry conditions, the use of snow
or all-season tyres is recommended. All four
wheels must be fitted with tyres approved for
your vehicle.
All tyre specifications are listed on the
tyre/paint label. For more information
on Identification markings , refer to the
corresponding section.
Trailer stability assist (TSA)
When towing, this system reduces the risk of the
vehicle or trailer snaking.
Operation
The system is activated automatically when the
ignition is switched on.
The electronic stability control system (ESC)
must not have any faults.
The vehicle speed must be between 37 and 99
mph (60 and 160
km/h).
If the system detects that the trailer is
snaking, it applies the brakes to stabilise
the trailer and reduces engine power, if
necessary, to slow the vehicle (indicated by the
flashing of this warning lamp on the instrument
panel and the brake lamps coming on).
For information on weights and towed loads,
refer to the Engine technical data and towed
loads section or your vehicle’s registration
certificate.
To ensure safe driving with a Towing device,
refer to the corresponding section.
Malfunction
If a fault occurs, this warning lamp lights
up on the instrument panel, accompanied
by a message and an audible signal.
To continue towing a trailer, reduce speed and
drive carefully!
Have it checked by a CITROËN dealer or a
qualified workshop.
The trailer stability control system provides an extra safety feature under
normal driving conditions, when following the
recommendations for use of trailers and
current legislation in force in your country. It
must not encourage the driver to take extra
risks, such as using a trailer in unsuitable
conditions of operation (e.g.
excessive load,
exceeded nose weight, worn or under-inflated
tyres, faulty braking system) or driving at
excessive speed.
In certain cases, the system may not detect
trailer snaking, particularly with a light trailer.
When driving on slippery or poor surfaces, the
system may not be able to prevent sudden
trailer snaking.

75
Safety
5Seat belts
Inertia reel
The seat belts are equipped with an inertia reel
which allows the strap length to automatically
adjust to your shape. The seat belt returns to its
storage automatically when it is not used.
The inertia reels are fitted with a device which
automatically locks the strap in the event of a
collision, emergency braking or if the vehicle rolls
over. It can be released by pulling the strap firmly
and then releasing it so that it reels in slightly.
Pyrotechnic pretensioning
This system improves safety in the event of a
frontal or side impact.
Depending on the severity of the impact, the
pyrotechnic pretensioning system instantly
tightens the seat belts against the body of the
occupants.
The pyrotechnic pretensioning seat belts are
enabled when the ignition is on.
Force limiting system
This system reduces the pressure of the seat
belt on the chest of the occupant, thus improving
their protection.
In the event of an impact
Depending on the nature and
seriousness of the impacts, the pyrotechnic
device may trigger before and independently
of airbag deployment. Deployment of the
pretensioners is accompanied by a slight
discharge of harmless smoke and a noise,
due to the activation of the pyrotechnic
cartridge incorporated in the system.
In all cases, the airbag warning lamp comes
on.
Following an impact, have the seat belt
system checked, and if necessary replaced,
by a CITROËN dealer or a qualified
workshop.
Front seat belts
The front seat belts are fitted with a pyrotechnic
pretensioning system and a force limiting
system.
Rear seat belts

Each of the rear seats has a three-point seat belt
with inertia reel.
The outer seats are fitted with a pyrotechnic
pretensioning and force limiting system.
Fastening
► Pull the strap, then insert the tongue into the
buckle.
►

Check that the seat belt is fastened correctly
by pulling on the strap.
Unfastening
► Press the red button on the buckle.
► Guide the seat belt as it is reeled in.
Seat belt not fastened/
unfastened alerts




1. Front left seat belt warning lamp
2. Front right seat belt warning lamp
3. Rear left seat belt warning lamp
4. Rear centre seat belt warning lamp
5. Rear right seat belt warning lamp
Not fastened/unfastened warning lamp
It comes on in red on both the instrument panel
and on the seat belts warning lamps display as
soon as the system detects that a seat belt is not
fastened or has been unfastened.

76
Safety
Front seat belt not fastened alert
When the ignition is switched on, if the
driver or front passenger has not fastened their
seat belt, the corresponding warning lamp ( 1 or
2) comes on in red. At a speed greater than 12
mph (20 km/h), the warning lamp flashes red,
accompanied by an audible signal for around 2
minutes. After this time has elapsed, the warning
lamp remains on fixed in red until the seat belt is
fastened.
Rear seat belt not fastened alert
When the ignition is switched on, if one of
the rear passengers has not fastened their seat
belt, the corresponding warning lamp ( 3, 4 or 5)
comes on in red for 1 minute.
Seat belt unfastened alert
After the ignition is switched on, if the
driver or a passenger unfastens their seat belt,
the corresponding warning lamp ( 1, 2, 3, 4 or
5) comes on in red. At a speed greater than
12 mph (20 km/h), the warning lamp flashes,
accompanied by an audible signal for around 2
minutes. After this time has elapsed, the warning
lamp remains on until the seat belt has been
fastened again.
With the ignition on, if the driver or a
passenger fastens their seat belt, the
corresponding warning lamp ( 1, 2, 3, 4 or 5)
comes on in green on the display.
With the ignition on, if one of the front or
rear passenger seats is detected as being
unoccupied, the corresponding warning lamp ( 2,
3, 4 or 5) comes on in grey on the display.
When there are no longer any not fastened/
unfastened alerts, the green or grey warning
lamps remain on for around 30 seconds, then
go off.
Advice
The driver must ensure that passengers use the seat belts correctly and that they
are all fastened before setting off.
Wherever seated in the vehicle, you must
always fasten the seat belt, even for short
journeys.
Do not invert the seat belt buckles, as they
will not fulfil their role properly.
To ensure the proper functioning of the belt
buckles, make sure that there are no foreign
bodies present (e.g.
a coin) before fastening.
Before and after use, ensure that the seat belt
is reeled in correctly.
After folding or moving a seat or rear bench
seat, ensure that the seat belt is positioned
and reeled in correctly.
Installation
The lower part of the strap must be
positioned as low as possible over the pelvis.
The upper part must be positioned in the
hollow of the shoulder.
In order to be effective, a seat belt must:
–

be tightened as close to the body as
possible.
– be pulled in front of you with a smooth
movement, ensuring that it is not twisted.
–

only be used to secure one person.
–


not show signs of tearing or fraying.
–


not be changed or modified, in order to
avoid affecting its performance.
Recommendations for children
Use a suitable child seat if the passenger
is less than 12 years old or shorter than 1.5
metres.
Never use the same seat belt to secure more
than one child.
Never carry a child on your lap.
For more information on Child seats, refer to
the corresponding section.
Maintenance
In accordance with current safety
regulations, for all work on your vehicle's
seat belts, contact a qualified workshop with
the skills and equipment needed, which a
CITROËN dealer is able to provide.
Have the seat belts checked regularly by a
CITROËN dealer or a qualified workshop,
particularly if the straps show signs of
damage.
Clean the seat belt straps with soapy water or
a textile cleaning product, sold by CITROËN
dealers.

77
Safety
5Airbags
General information
System designed to help improve the safety
of the occupants sitting in the front seats and
the rear outer seats, in the event of a violent
collision. The airbags supplement the action
of the seat belts equipped with a force limiting
system.
Electronic detectors record and analyse the
front and side impacts sustained in the impact
detection zones:
–
In the event of violent impact, the airbags
deploy instantly and help better protect the
occupants of the vehicle; immediately after the
impact, the airbags deflate rapidly in order not
to hinder the visibility or the possible exit of the
occupants.
–


In the event of a slight impact, a rear impact
and under certain rollover conditions, the airbags
may not deploy; only the seat belt helps to
protect you in these situations.
The seriousness of the impact depends on the
nature of the obstacle and the speed of the
vehicle at the moment of collision.
The airbags do not operate when the
ignition is switched off.
This equipment will only deploy once. If a
second impact occurs (during the same or a
* For more information on Deactivating the front passenger airbag, refer t\
o the corresponding section.
subsequent accident), the airbag will not be
deployed again.
Impact detection zones
A. Front impact zone
B. Side impact zone
When one or more airbags are deployed,
the detonation of the pyrotechnic charge
incorporated in the system makes a noise and
releases a small quantity of smoke.
This smoke is not harmful, but sensitive
individuals may experience irritation.
The detonation noise associated with the
deployment of one or more airbags may result
in a slight loss of hearing for a short time.
Front airbags

System that protects the driver and front
passenger in the event of a serious front impact,
limiting the risk of head and chest injury.
The driver's airbag is fitted in the centre of the
steering wheel; the front passenger airbag is
fitted in the dashboard above the glove box.
Deployment
They deploy, except the front passenger airbag
if it is deactivated*, in the event of a serious front
impact to all or part of the front impact zone A.
The front airbag inflates between the thorax and
head of the front occupant of the vehicle and the
steering wheel, driver's side, and the dashboard,
passenger's side, to cushion their forward
movement.

78
Safety
Lateral airbags
In the event of a serious side impact, this system
protects the driver and front passenger to
mitigate the risk of injury to the chest, between
the hip and the shoulder.
Each lateral airbag is fitted in the seat backrest
frame, on the door side.
Deployment
The lateral airbags are deployed on one side in
the event of a serious side impact applied to all
or part of the side impact zone B.
The lateral airbag inflates between the chest of
the vehicle's occupant and the corresponding
door panel.
Curtain airbags
System contributing towards greater protection
for the driver and passengers (with the exception
of the rear centre passenger) in the event of a
serious side impact in order to limit the risk of
injury to the side of the head.
Each curtain airbag is built into the pillars and
the upper passenger compartment area.
Deployment
It deploys simultaneously with the corresponding
lateral airbag in the event of a serious side
impact applied to all or part of the side impact
zone B.
The curtain airbag inflates between the front
and rear occupants of the vehicle and the
corresponding windows.
Malfunction
In the event of a malfunction,
these warning lamps light up on
the instrument panel. Contact a CITROËN dealer
or a qualified workshop to have the system
checked.
The airbags may not be deployed in the event of
a serious impact.
In the event of a minor impact or bump at
the side of the vehicle or if the vehicle
rolls over, the airbags may not be deployed.
In the event of a rear or front collision, none of
the lateral airbags are deployed.
Advice
For the airbags to be fully effective,
observe the safety recommendations
below.
Adopt a normal and upright sitting position.
Fasten your seat belt and position it correctly.
Do not place anything between the occupants
and the airbags (e.g.
child, animal, object), do
not fix or attach anything near or in the path of
the airbags, as this could cause injuries when
they are deployed.
Never modify the original definition of the
vehicle, particularly in the area directly around
the airbags.
Even if all of the precautions mentioned are
observed, a risk of injury or of minor burns to
the head, chest or arms cannot be ruled out
when an airbag is deployed. The bag inflates
almost instantly (within a few milliseconds)
then deflates within the same time,
discharging the hot gas via openings provided
for this purpose.
After an accident or if the vehicle has been
stolen, have the airbag systems checked.
All work must be carried out only by a
CITROËN dealer or a qualified workshop
Front airbags
Do not drive holding the steering wheel
by its spokes or resting your hands on the
centre part of the wheel.
Passengers must not place their feet on the
dashboard.
Do not smoke as deployment of the airbags
can cause burns or the risk of injury from a
cigarette or pipe.
Never remove or pierce the steering wheel or
hit it violently.
Do not fix or attach anything to the steering
wheel or dashboard, as this could cause
injuries when the airbags are deployed.