2021 VOLKSWAGEN UP! lock

•Press the  button on the vehicle key. Remain standing close to the vehicle.
•Unlock the vehicle with the key bit within one minute. The synchronisation process is complete.
Central locking system
 Introduction
This chapter contains information on the followingsubjects:
⇒ Description of the central locking system
⇒ Locking or unlocking the vehicle from outside
⇒ Locking or unlocking the vehicle from the inside
⇒ SAFELOCK mechanism
The central locking system will only work correctly when all doors and the tailgate are properly
closed. The vehicle cannot be locked with the key if the driver door is open.
If the vehicle is unlocked and not used for a long time (e.g. in your own garage) the vehicle battery
could discharge or the engine may not start.
Additional information and warnings:
•Exterior views ⇒ Exterior views
•Vehicle key set ⇒ Vehicle key set
•Doors ⇒ Doors
•Tailgate ⇒ Tailgate
•Electric windows ⇒ Windows
•Electric panorama sliding/tilting glass roof ⇒ Electric panorama sliding/tilting glass roof
•Manual opening and closing ⇒ Manual opening and closing
Description of the central locking system
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The central locking system enables you to lock and unlock all doors and the tailgate from one point:
•From outside the vehicle with the vehicle key ⇒ Locking or unlocking the vehicle from outside.
•From inside the vehicle with the central locking button ⇒ Locking or unlocking the vehicle from
the inside.
Certain functions for the central locking system can be activated or deactivated by a qualified
workshop.
The doors and the tailgate can be locked or unlocked manually if the vehicle key or central locking
system fails.
Locking the vehicle after the airbags have been triggered
The entire vehicle is unlocked if the airbags are activated during an accident. After an accident, the
vehicle can be locked by one of the methods below, depending on the damage incurred.
FunctionAction
Locking the vehicle with the
central locking button.
– Switch off the ignition.
– Open one of the vehicle doors once.
– Press the central locking button .
Locking the vehicle using the
vehicle key.
– Switch off the ignition.
OR: remove the key from the ignition lock.
– Open one of the vehicle doors once.
– Lock the vehicle with the vehicle key.
Improper use of the central locking system could lead to serious injury.
•The central locking system locks all doors. Locking the vehicle from the inside may
prevent the doors from being opened unintentionally and unauthorised persons from
entering the vehicle. However, locked doors can delay assistance to passengers inside
the vehicle in the event of an accident or emergency.
•Never leave children or people requiring assistance alone in the vehicle. All doors can be
locked from the inside using the central locking button. This may mean that people lock
themselves in the vehicle. People locked in the vehicle may be subjected to very high or
very low temperatures.
•Temperatures inside a locked vehicle may reach extremes of heat or cold, according to
season. This can cause serious injuries and illness or fatalities, especially for small
children.
•Never leave anyone inside a locked vehicle. People in the vehicle could become trapped
in an emergency and may not be able to get themselves to safety.
WARNING

If the buttons on the vehicle key ⇒ Fig. 21 or one of the central locking buttons ⇒ Fig. 23 are
pressed repeatedly within a short period of time, the central locking system will switch off briefly to
prevent overloading. The vehicle is then unlocked for approximately 30 seconds. If the doors or the
tailgate are not opened during this time the vehicle will lock again automatically.
Locking or unlocking the vehicle from outside
Fig. 21 Buttons on the vehicle key
Fig. 22 Mechanical vehicle key
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Vehicles with central locking
FunctionButtons to be used in
the vehicle key
⇒ Fig. 21
Action with vehicle key ⇒ Fig. 21 in
the lock cylinder or with the
mechanical vehicle key ⇒ Fig. 22.
Unlocking the vehicle.Press the  button.Insert the vehicle key in the driver door lock
cylinder and turn anticlockwise.
Locking the vehicle.Press the  button.Insert the vehicle key in the driver door lock
cylinder and turn clockwise.
Unlocking the tailgate.Press the 
button ⇒ Tailgate.
Insert the vehicle key in the driver door lock
cylinder and turn anticlockwise.
Please note the following: Depending on which central locking function has been activated by a
qualified workshop, all of the doors and the tailgate are only unlocked when the button is
pressed twice.
The vehicle key will lock or unlock the vehicle only when the battery has enough power and the key
is located within a few metres of the vehicle.
•When the vehicle is locked, all turn signals will flash once as confirmation.
•When the vehicle is unlocked, all turn signals will flash twice as confirmation.
If the turn signals do not flash as confirmation, at least one of the doors or the tailgate is not closed.
The vehicle cannot be locked using the vehicle key if the driver door is still open. The vehicle will
lock again automatically within a few seconds of being unlocked if you do not open one of the doors
or the tailgate. This function prevents the vehicle from remaining unlocked if the unlocking button is
pressed by mistake.
Vehicles without central locking
FunctionAction carried out with key ⇒ Fig. 22 in the lock
cylinder.
Locking or unlocking the driver
door and the tailgate.
To unlock, insert the vehicle key in the driver door lock cylinder
and turn anticlockwise.
To lock, insert the vehicle key in the driver door lock cylinder
and turn clockwise.
Locking and unlocking the front
passenger door.
To unlock, insert the vehicle key in the passenger door lock
cylinder and turn anticlockwise.
To lock, insert the vehicle key in the front passenger door lock
cylinder and turn clockwise.
The opened driver door cannot be locked using the vehicle key.
In vehicles without a central locking system, locking and unlocking the passenger door does
not affect the interior light ⇒ Lights.

Locking or unlocking the vehicle from the inside
Fig. 23 In the driver door: central locking button
Fig. 24 In the front passenger door: door opening lever for mechanical locking
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Vehicles with central locking
Press the button ⇒ Fig. 23:
Unlocks the vehicle.
Locks the vehicle.
The central locking button functions with the ignition switched on or off only when all doors are
closed.
If the vehicle has been locked with the vehicle key, the central locking button does not work.
Please note the following when using the central locking button to lock the vehicle:
•The SAFELOCK mechanism will not be activated ⇒ SAFELOCK mechanism.
•It is not possible to open the doors or tailgate from the outside, for instance when stopped at
traffic lights.
•The doors can be unlocked and opened from the inside by pulling the door release handle. You
may have to pull the door release lever more than once.
•If the driver door is open, it will not be locked. This prevents you from locking yourself out of the
vehicle.
Vehicles without central locking
In vehicles without central locking, the doors are locked by pushing in the door opening lever so
that the red marking becomes visible ⇒ Fig. 24①.
Pull the appropriate door opening lever to unlock a door.
The following applies when the vehicle is locked:
•The SAFELOCK mechanism will not be activated ⇒ SAFELOCK mechanism.
•It is not possible to open the doors from outside, for instance when stopped at traffic lights.
•The doors can be unlocked and opened from the inside by pulling the door release handle.
•An open driver door cannot be locked. This prevents you from locking yourself out of the
vehicle.
SAFELOCK mechanism
First read and observe the introductoryinformation and safety warnings⇒
Introduction
FunctionAction
Press the  button on the vehicle key once.

FunctionAction
Locking the vehicle and activating the
SAFELOCK mechanism.
Locking the vehicle without activating the
SAFELOCK mechanism.
Press the  button on the vehicle key twice.
Press the central locking button in the driver
door once.
The SAFELOCK mechanism deactivates the door opening levers if the vehicle has been locked.
This makes it more difficult to break into the vehicle. The doors can no longer be opened from the
inside ⇒.
In some vehicles, when the ignition is switched off, the instrument cluster display may inform you
that the SAFELOCK mechanism is activated.
The following applies when the SAFELOCK mechanism is deactivated:
•The vehicle can be unlocked and opened from the inside using the door release lever.
Indicator lamp in the driver door
After locking the vehicle:Meaning
A red LED flashes for approximately 2 seconds, firstly
at short intervals and then more slowly.The SAFELOCK mechanism is activated.
A red LED flashes for approximately 2 seconds and
then switches off. The light starts to flash again after
approximately 30 seconds.
The SAFELOCK mechanism is
deactivated.
A red LED flashes for approximately 2 seconds in
short intervals. The lamp will then light up without
interruption for approximately 30 seconds.
Fault in the locking system. Proceed to a
qualified workshop.
Doors
 Introduction
This chapter contains information on the followingsubjects:
⇒ Childproof lock
Additional information and warnings:
•Vehicle key set ⇒ Vehicle key set
•Central locking system ⇒ Central locking system
•Manual opening and closing ⇒ Manual opening and closing
In some vehicles it is possible to set the screen of the portable navigation device (delivered
by Volkswagen) ⇒ Accessories, modifications, repairs and renewal of parts to display whether at
least one vehicle door is open or not properly closed.
Always take care when using the SAFELOCK mechanism otherwise you could cause
accidents or injuries.
•Never leave anybody in the vehicle if the vehicle has been locked using the vehicle key.
The doors can no longer be opened from the inside once the SAFELOCK mechanism is
activated.
•Locked doors make it more difficult for emergency service personnel to gain access to the
vehicle and provide assistance when needed. In an emergency, people locked inside the
vehicle would not be able to leave the vehicle by unlocking the doors.
WARNING
Any door that is not properly closed could open suddenly while the vehicle is in motion. This
could lead to severe injuries.
•Stop as soon as possible and close the door.
•Ensure that the door is properly closed and that the lock has engaged. The closed door
must be flush with the surrounding body panels.
•Doors should only be opened or closed when you are sure that nobody is in their path.
WARNING
Any door being held open by the door arrester could close unexpectedly in strong winds or if
the vehicle is on a slope. This could lead to injuries.
•Always keep a good grip on the handle when opening and closing doors.
WARNING

Childproof lock
Fig. 25 In the left rear door: childproof lock Ⓐ switched off, Ⓑ switched on
Fig. 26 In the right rear door: childproof lock Ⓐ switched off, Ⓑ switched on
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The childproof lock prevents the rear doors from being opened from the inside, e.g. so that children
cannot open the doors accidentally while the vehicle is in motion. When the childproof lock is
activated the door can only be opened from the outside.
Switching the childproof lock on or off
•Unlock the vehicle and open the appropriate rear door.
•Fold the key bit out of the vehicle key.
•Use the key bit to turn the slot to the required position.
Slot position ⇒ Fig. 25 or ⇒ Fig. 26:
Childproof lock is switched off.
Childproof lock is switched on.
Tailgate
 Introduction
This chapter contains information on the followingsubjects:
⇒ Opening the tailgate
⇒ Closing the tailgate
Additional information and warnings:
•Exterior views ⇒ Exterior views
•Central locking system ⇒ Central locking system
•Transporting ⇒ Driving notes
•Manual opening and closing ⇒ Manual opening and closing
When the childproof lock is activated, the door cannot be opened from the inside.
•Never leave children or people requiring assistance alone in the vehicle when the doors
are locked. This may mean that these people lock themselves in the vehicle. They could
become trapped in the vehicle in an emergency and may not be able to get themselves to
safety. People locked in the vehicle may be subjected to very high or very low
temperatures.
•Temperatures inside a locked vehicle may reach extremes of heat or cold, according to
season. This can cause serious injuries and illness or fatalities, especially for small
children.
WARNING

In some vehicles it is possible to set the screen of the portable navigation device (delivered
by Volkswagen) ⇒ Accessories, modifications, repairs and renewal of parts to display whether the
tailgate is open or not properly closed.
Opening the tailgate
Fig. 27 In the vehicle key: tailgate release button
Fig. 28 Opening the tailgate from the outside
First read and observe the introductoryinformation and safety warnings⇒
Introduction
It will not be possible to open the tailgate if, for example, bicycles are mounted on a carrier attached
to it ⇒. Remove the load from the carrier and support the open tailgate.
Opening with the central locking system
•Press the button in the vehicle key ⇒ Fig. 27 for approximately one second to unlock
the tailgate.
•Press the button ⇒ Fig. 28① and lift the tailgate using the grip ②.
Opening with the mechanical vehicle key
Incorrect and unsupervised unlocking, opening or closing of the tailgate can cause accidents
and serious injuries.
•Therefore the tailgate should only be opened or closed when you are sure that nobody is
in its path.
•Never close the tailgate by pushing it down with your hand on the window. The rear
window could shatter and cause injuries.
•After closing the tailgate, check to ensure that it is closed and locked correctly so that it
does not open while the vehicle is in motion. The closed tailgate must be flush with the
surrounding body panels.
•Always keep the tailgate closed while the vehicle is in motion so that no toxic exhaust
fumes can enter the vehicle interior.
•Never open the tailgate if a load is attached to it, e.g. a rack or luggage carrier. It may also
not possible to open the tailgate if there are objects attached to it, e.g. bicycles. The
additional load might cause the open tailgate to close by itself. Support the tailgate as
necessary or remove the load from the surface.
•Close and lock the tailgate and all vehicle doors when the vehicle is not in use. Ensure
that no one remains in the vehicle.
•Never leave children playing unattended in or around the vehicle, especially when the
tailgate is open. Children could climb into the luggage compartment and shut the tailgate,
thereby trapping themselves inside. Temperatures inside a locked vehicle may reach
extremes of heat or cold, according to season. This can cause serious injuries and illness
or fatalities, especially for small children.
•Never leave children or people requiring assistance alone in the vehicle. They could use
the vehicle key or central locking button to lock the vehicle and thereby trap themselves
inside.
WARNING
Before opening the tailgate, please check that there is enough space to open and close the
tailgate, e.g. when in a garage.
NOTICE

•Unlock the vehicle or the driver door ⇒ Central locking system.
•Press the button ⇒ Fig. 28① and lift the tailgate using the grip ②.
At outside temperatures of less than 0°C (+32°F), the gas-filled struts cannot always lift the
opened tailgate automatically. The tailgate then has to be guided up by hand.
Closing the tailgate
Fig. 29 Open tailgate: handle recess for closing the tailgate
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Closing the tailgate
•Grip the handle in the interior trim of the tailgate ⇒ Fig. 29 (arrow).
•Pull the tailgate down with some force until it engages in the lock. Please ensure that no one
has their hands in the direct path of the tailgate as it moves ⇒.
•Pull the tailgate to ensure that it is engaged securely.
Locking the tailgate using the central locking system
The vehicle will be locked again automatically if you do not open one of the doors or the tailgate
approximately 30 seconds after unlocking the car. This function prevents the vehicle from remaining
unlocked if the unlocking button is pressed by mistake.
The tailgate can only be locked when it is properly closed and engaged.
•The tailgate is also locked by the central locking system.
•If the tailgate of the locked vehicle is unlocked using the  button in the vehicle key, it
will lock again as soon as it is closed.
•If the tailgate is closed but not locked, it will lock automatically once the vehicle reaches a
speed of approximately 5 km/h (3 mph).
Locking the tailgate using the mechanical vehicle key
The tailgate can only be locked when it is properly closed and engaged.
•Insert the vehicle key in the driver door lock cylinder and turn clockwise⇒ Central locking
system.
Before closing the tailgate, check that the vehicle key is not in the luggage compartment.
Serious injuries can occur if the tailgate is unlocked or opened incorrectly or without due care
and attention.
•It may not always be apparent that the tailgate is unlocked, for example when a loaded
luggage carrier is attached to it. If unlocked, the tailgate may open suddenly while the
vehicle is in motion.
WARNING
Serious injuries can occur if the tailgate is closed incorrectly or without due care and
attention.
•Never leave children playing unattended in or around the vehicle, especially when the
tailgate is open. Children could climb into the luggage compartment and shut the tailgate,
thereby trapping themselves inside. Temperatures inside a locked vehicle may reach
extremes of heat or cold, according to season. This could cause serious injuries or illness,
or even have fatal consequences.
•When closing the tailgate, please ensure that no one has their hands in the direct path of
the tailgate as it moves.
WARNING

Windows
 Introduction
This chapter contains information on the followingsubjects:
⇒ Opening or closing the windows electrically
⇒ Opening and closing the rear hinged windows
Additional information and warnings:
•Volkswagen information system ⇒ Volkswagen information system
•Central locking system ⇒ Central locking system
Opening or closing the windows electrically
Fig. 30 In the front doors: buttons for the electric window
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Opening and closing the front windows
FunctionAction
Opening:Press the  button.
Closing:Pull the  button.
Opening and closing the rear hinged windows
Fig. 31 In the rear doors: opening the hinged windows
Improper or unsupervised use of the electric windows can cause serious injuries.
•The electric windows should only be opened or closed when you are sure that nobody is in
their operating area.
•Never leave children or people requiring assistance alone in the vehicle when the vehicle
is locked. The windows can no longer be opened in an emergency.
•Always take all vehicle keys with you every time you leave the vehicle. The windows can
still be operated using the buttons several minutes after the ignition has been switched off,
provided that the driver door and front passenger door are not opened.
WARNING
During sudden rain showers, water can enter the vehicle interior via open windows and cause
damage to the vehicle.
NOTICE