2021 VOLKSWAGEN T-ROC emergency

Hazard warning lights ⇒ In an emergency 
Indicator lamp for the front passenger front airbag switch-off function ⇒ Airbag system 
Driver assist systems ⇒ Driver assist systems 
Controls for the air conditioning system, heating and fresh air system ⇒ Heating, ventilating,
cooling 
Controls for the air conditioning system, heating and fresh air system ⇒ Heating, ventilating,
cooling 
Key to ⇒ Fig. 9 :

Lever:
DSG® dual clutch gearbox ⇒ DSG® dual clutch gearbox 
Manual gearbox ⇒ Manual gearbox: selecting a gear 
Multimedia connections ⇒BookletInfotainment system,.
Cigarette lighter or 12-volt socket ⇒ Ashtray and cigarette lighter ⇒ Electrical sockets 
Control for the 4MOTION Active Control ⇒ Driving profile selection and 4MOTION Active
Control 
Stowage compartment with drink holder ⇒ Stowage areas 

Buttons:
Electronic parking brake ⇒ Electronic parking brake 
Auto Hold function ⇒ Auto Hold function 

Front passenger side

Fig. 10 Overview of the front passenger side (left-hand drive vehicles). The location is mirrored in
right-hand drive vehicles.
Key to ⇒ Fig. 10 :
Vents ⇒ Heating and air conditioning system 
At the side of the dash panel: key-operated switch for disabling the front passenger front airbag
⇒ Airbag system 
Operating lever for the stowage compartment ⇒ Stowage areas 
Controls in the roof
Symbol Meaning

Buttons for interior and reading lights ⇒ Interior lighting .
Switch for glass roof ⇒ Glass roof .
Buttons for the sun blind ⇒ Protection from the sun .
Buttons for emergency call service, information call and breakdown call ⇒ In an
emergency 
Driver information
Symbols in instrument cluster
The warning and indicator lamps indicate various warnings, faults or certain functions. Some
warning and indicator lamps light up when the ignition is switched on and must go out once the
engine is running or the vehicle is in motion.
Depending on the vehicle equipment level, symbols may be displayed in the instrument cluster
instead of warning lamps.

First read and observe the introductoryinformation and safety warnings⇒Introduction 
The proactive occupant protection system is an assistance system that initiates measures to protect
vehicle occupants in dangerous situations. However, the system cannot prevent a collision.
The full range of functions of the proactive occupant protection system will be available only if the
function has been activated in the Infotainment system, no special driving profile has been selected
and there are no malfunctions ⇒ Driving profile selection and 4MOTION Active Control , ⇒ Function
limitations .
Basic functions
Depending on country-specific legal requirements and also on the vehicle equipment, the following
functions may be initiated, either individually or jointly, in critical situations (e.g. emergency braking
or in the case of oversteering or understeering) as of a speed of approximately 30 km/h (19 mph):
Reversible tensioning of the fastened front seat belts.
Depending on the critical driving situation, the seat belts can be tensioned separately or together.
Additional information for vehicles with an area monitoring system (Front Assist)
In vehicles fitted with the area monitoring system (Front Assist) ⇒ Area monitoring system (Front
Assist) , the probability of a collision with the vehicle ahead is also calculated within the system
limits. The system can trigger the proactive occupant protection system if it detects a probable
collision or initiates strong braking.
Function limitations
The proactive occupant protection system will not be available, or will be available only to a limited
extent, in the following situations:
If there is a fault in the ESC, belt tensioner ⇒ Seat belts  or airbag control unit ⇒ Airbag system .

WARNING
The intelligent technology of the proactive occupant protection system cannot overcome the laws of
physics, and functions only within the limits of the system. Never let the extra convenience afforded
by the proactive occupant protection system tempt you into taking any risks when driving. The
system cannot prevent a collision. The system is not a substitute for the full concentration of the
driver.
Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road and traffic
conditions.
The system cannot detect objects in all situations.
The proactive occupant protection system does not react to people, animals, objects crossing in
front of the vehicle, or objects which are hard to detect.

Insert the latch plate into the buckle for the appropriate seat and push it down until it audible locks
into place.
In an emergency
Making you and your vehicle safe
Observe any legislation concerning the safety of a broken-down vehicle. For example, many
countries stipulate that you have to switch on the hazard warning lights and wear a high-visibility
waistcoat ⇒ Equipment for an emergency .
Checklist
To ensure your own safety and that of your passengers, carry out the following actions in the
specified order ⇒ :

Stop the vehicle at a safe distance away from moving traffic and on a suitable surface .

Switch on the hazard warning lights using the button Centre console.

Switch on the electronic parking brake Electronic parking brake.

Select the neutral position Manual gearbox: selecting a gear or move the selector lever to P position
DSG® dual clutch gearbox.

Stop the engine and remove the key from the ignition Starting and stopping the engine.

Ensure that all occupants exit the vehicle and go straight to a safe place away from moving traffic,
e.g. behind the safety barrier. Heed the country-specific regulations concerning high-visibility
waistcoats.

Take all vehicle keys with you when you leave the vehicle.

Set up the warning triangle to draw the attention of other road users to your vehicle.

Allow the engine to cool down and, if necessary, seek expert assistance.

When the hazard warning lights are switched on, for example if you are being towed, you can still
indicate a change in direction or lane change by operating the turn signal. The hazard warning lights
will be interrupted temporarily.
Switch on the hazard warning lights, e.g. in the following situations:
When traffic ahead suddenly starts moving more slowly or you reach the tail end of a traffic jam to
warn vehicles behind you.
There is an emergency situation.
The vehicle has broken down.
When tow-starting or towing.
Always follow local regulations on the use of the hazard warning lights.
If the hazard warning lights are not working, you must use an alternative method of drawing
attention to the broken-down vehicle. This method must comply with traffic legislation.

WARNING
Any broken-down vehicle poses a high accident risk for the vehicle occupants and for other road
users.
Stop the vehicle as soon as possible and when safe to do so.
Park the vehicle at a safe distance from moving traffic.
Switch on the hazard warning lights.
Never leave other persons alone in the vehicle, particularly children or people requiring assistance.
This applies in particular when the doors are locked. People locked in the vehicle may be subjected
to very high or very low temperatures.

WARNING
Ignoring any of the items on this important safety checklist can lead to accidents and severe injuries.
Always follow the instructions in the checklist and observe the general safety procedures.

WARNING
The components of the exhaust system become very hot. This can cause fires and serious injuries.
Park the vehicle so that no part of the exhaust system can come into contact with any inflammable
material underneath the vehicle, e.g. dry grass, fuel.

NOTICE
When pushing the vehicle by hand, do not press on the tail light clusters, the rear spoiler or large
panels. This could damage the vehicle and the rear spoiler could become detached.

The 12-volt vehicle battery will discharge if the hazard warning lights are left on over a long period of
time – even when the ignition is switched off.

Depending on the vehicle equipment, the brake lights flash rapidly if you brake sharply or initiate full
braking at a speed of more than 80 km/h (50 mph). This is a particularly effective way of attracting
the attention of vehicles behind you. If you then continue to brake, the hazard warning lights will be
switched on automatically at speeds under approximately 10 km/h (6 mph). Once you start to
accelerate, the hazard warning lights will switch off again automatically.
Equipment for an emergency

Fig. 48 In the boot lid: holder for the warning triangle.
First-aid kit
Depending on the equipment, the first-aid kit may be located in a stowage compartment or holder in
the luggage compartment, under the luggage compartment floor or in the vehicle interior.
The first-aid kit must comply with legal requirements. Please note the expiry date of the contents.
After use, replace any of the contents as necessary and then stow the first-aid kit away again safely.
Warning triangle
Depending on the equipment, the warning triangle may be located in the boot lid. When the boot lid
is open, turn the lock of the holder ⇒ Fig. 48  by 90° anticlockwise in the direction of the arrow, open
the holder and remove the warning triangle.
The warning triangle must comply with legal requirements.
After use, return the warning triangle to its holder and lock it into place.
High-visibility waistcoat

Depending on the vehicle equipment, the high-visibility waistcoat may be located in a stowage
compartment in the front door trim or in the stowage compartment on the front passenger side
⇒ Driver door , ⇒ Front passenger side .
The high-visibility waistcoat must comply with legal requirements.
Fire extinguisher
Depending on the equipment, a fire extinguisher may be located in a holder in the footwell under
the front passenger seat.
The fire extinguisher must meet legal requirements, be ready for use at all times and be checked on
a regular basis (see inspection seal on the fire extinguisher).

WARNING
In the event of a sudden driving or braking manoeuvre or accident, loose objects could be flung
though the vehicle and cause severe injuries.
Always secure the first-aid kit, warning triangle and fire extinguisher safely in the holders in the
vehicle.
Stow the high-visibility waistcoat in the stowage compartments so that it can be easily accessed.
Information call, breakdown call and emergency call service

Fig. 49 In the roof console: control for voice services.
With some equipment levels, a control may be installed in the roof console. Pressing the buttons ,
and ⇒ Fig. 49  enables you to access the following voice services: information call,
breakdown call and emergency call service.
The required connection is established by a factory-fitted control unit. A connection to a telephone
call centre will be established when you initiate one of the voice services.
Indicator lamp
The control is equipped with an indicator lamp ⇒ Fig. 49  (arrow). This displays the following
statuses:
Off: all voice services are deactivated.
Flashing red for approx. 20 seconds after the ignition is switched on: at least one voice service is
disabled.

Lit up red: system error. Voice service availability is restricted. Volkswagen recommends consulting a
specialist workshop.
Lit up green: voice services are available. System is OK.
Flashing green: active connection to a voice service.
Information call
The information call enables you to call the Volkswagen AG hotline.
The information call function is available only in some sales regions.
The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Breakdown call
The breakdown call allows you to seek professional assistance should your vehicle break down.
Some vehicle data, e.g. the current location, are transmitted parallel to the voice call.
The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Emergency call service
If an emergency call is placed manually, or automatically after an accident where an airbag was
triggered, data relevant for the emergency call, e.g. the current vehicle location, will be transmitted
automatically ⇒ Customer information .
The telephone call centre communicates in the language set up in the vehicle's Infotainment system.
English is used if this language is not available at the location of the emergency.
Back-up to 112 emergency number
In some cases, the emergency call service may be restricted or unavailable so the general emergency
call number 112 will be used to conduct an emergency call. In this case, only a voice-based
connection is established. No data will be transmitted, e.g. regarding the vehicle or its location.
The following circumstances may restrict access to the emergency call service and lead to the call
being forwarded to the 112 emergency number:
Your current emergency call location is in an area with no or insufficient mobile communications and
GPS reception. This can also include tunnels, streets with tall buildings, garages, underpasses,
mountains and valleys.
You are in an area with sufficient mobile communications and GPS reception but the
telecommunications provider's mobile network is not available.
The emergency call service is prohibited by law in some countries.
There is no valid licence for using the emergency call service.
The components in the vehicle required for the emergency call service are damaged or do not have a
sufficient power supply.