2021 TOYOTA RAV4 service

10Your Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY
Important: You must use the Dispute
Settlement Program (or, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act (the
“Act”). However, if you choose to
pursue rights and remedies not created
by the Act, you are not required to use
the Dispute Settlement Program
(CDSP). You may also be required to
use the Dispute Settlement Program or
CDSP before seeking remedies under
the “Lemon Laws” of your state. Please
check this booklet and the appropriate
page of the Owner’s Warranty Rights
Notification booklet for additional
information and the requirements
applicable to your state.
Who Is the Warrantor
The warrantor for these limited warranties
is Toyota Motor Sales, U.S.A., Inc.
(“Toyota”), a California corporation, P.O.
Box 259001, Plano, Texas 75025-9001.
Which Vehicles Are Covered
These warranties apply to all 2021 model-
year R AV4 vehicles distributed by Toyota
that are originally sold by an authorized
dealer in the United States and normally
operated or touring in the United States,
U.S. territories or Canada. Warranty
coverage is automatically transferred at
no cost to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms
and conditions that may vary depending
on the part covered. A warranty for specific
parts or systems, such as the Powertrain
Warranty or Emission Performance Warranty,
is governed by the coverage set forth in
that warranty as well as the General
Warranty Provisions.
When Warranty Begins
The warranty period begins on the vehicle’s
in-service date, which is the first date the
vehicle is either delivered to an ultimate
purchaser, leased or used as a company
car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these
warranties are made at no charge for parts
and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured parts.
The decision whether a part should be
repaired or replaced will be made by the
servicing Toyota dealership and/or Toyota.
Parts scheduled to be replaced as required
maintenance are warranted until their first
replacement only.
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14Your Warranties in Detail
WARRANTY


Corrosion Perforation Warranty
This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 14–15.
Coverage is for 60 months, regardless
of mileage.
For information on how to protect your
vehicle from corrosion, refer to sections
related to maintenance and care in the
Owner’s Manual.
To w i n g
When your vehicle is inoperable due to
failure of a warranted part, towing service
to the nearest authorized Toyota dealership
is covered.


WHAT IS NOT COVERED
This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing
or overloading
• Improper repairs
•
Alteration or tampering, including
installation of non-Genuine
Toyota Accessories
• Lack of or improper maintenance,
including use of fluids and fuel
other than those specified in the
Owner’s Manual
• Installation of parts that are not
Toyota Genuine Parts
•
Airborne chemicals, tree sap, road
debris (including stone chips), rail dust,
salt, hail, floods, wind storms, lightning
and other environmental conditions
• Water contamination
This warranty also does not cover the following:
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 29.
Normal Wear and Tear
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.
NEW VEHICLE LIMITED WARRANTY
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15Your Warranties in Detail
WARRANTY
NEW VEHICLE LIMITED WARRANTY


Maintenance Expense
Normal maintenance services such as:
• Engine tune-ups
• Replacement of fluids and filters
• Lubrication
• Cleaning and polishing
• Replacement of spark plugs and fuses
• Replacement of worn wiper blades,
brake pads/linings and clutch linings
Vehicles with Altered Odometer
Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been branded as
salvage, total loss, true mileage unknown or
similar title under any state’s law or has ever
been declared a “total loss” or equivalent by
a financial institution or insurer, such as by
payment for a claim in lieu of repairs because
the cost of repairs exceeded the cash value
of the vehicle. This exclusion does not apply
to the emission control warranties, including
Emission Control Warranty Enhancements or
any open Safety Recalls/SSCs/LSCs.


Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of transportation,
telephone calls and lodging; the loss of
personal or commercial property; and the
loss of pay or revenue.
Disclaimer of Extra
Expenses and Damages
The performance of necessary repairs
and adjustments is the exclusive remedy
under this warranty or any implied
warranty. Toyota does not authorize
any person to create for it any other
obligation or liability in connection with
this vehicle. Toyota shall not be liable
for incidental or consequential damages
resulting from breach of this written
warranty or any implied warranty. Any
implied warranty of merchantability or
fitness for a particular purpose is limited
to the duration of this written warranty,
except in states where this limitation
is not allowed.
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17Your Warranties in Detail
WARRANTY

WHAT IS COVERED
AND HOW LONG
Emission Defect Warranty
Toyota warrants that your vehicle:
• Was designed, built and equipped to
conform at the time of sale with
applicable federal emissions standards.
• Is free from defects in materials and
workmanship that may cause the
vehicle to fail to meet these standards.
Federal regulations require that this
warranty be in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs first. However,
under the terms of the Basic Warranty,
Toyota provides coverage of three years or
36,000 miles, whichever occurs first.
Specific components may have longer
coverage under the terms of the
Powertrain Warranty. Additionally,
components marked “8/80” in the parts
list on pages 18–19 have coverage of
eight years or 80,000 miles, whichever
occurs first.


Emission Performance Warranty
Some states and localities have
established vehicle inspection and
maintenance (I/M) programs to encourage
proper vehicle maintenance. If an
EPA-approved I/M program is in force in
your area, you are eligible for Emission
Performance Warranty coverage.
Under the terms of the Emission
Performance Warranty and federal
regulations, Toyota will make all necessary
repairs if both of the following occur:
• Your vehicle fails to meet applicable
emissions standards as determined by
an EPA-approved emissions test.
• This failure results or will result in
some penalty to you — such as a
fine or denial of the right to use
your vehicle — under local, state or
federal law.
This warranty is in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs first. Additionally,
components marked “8/80” in the parts
list on pages 18–19 have coverage of
eight years or 80,000 miles, whichever
occurs first.
FEDERAL EMISSION CONTROL WARRANTY
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19Your Warranties in Detail
WARRANTY


Exhaust Gas Recirculation
(EGR) System
• EGR gas temperature sensor
• EGR valve
• Associated parts
Ignition System
• Ignition coil and ignitor
• Ignition wires
• Spark plugs*
Positive Crankcase Ventilation
(PCV) System
• Oil filler cap
• PCV valve or orifice
Other Parts Used in
Above Systems
• Data link connector (8/80)
• Hoses, clamps, fittings, tubing and
mounting hardware
• Malfunction indicator light and bulb (8/80)
• Pulleys, belts and idlers
• Sealing gaskets and devices
• Sensors, solenoids, switches and valves


MAINTENANCE
You are responsible for performance
of the required maintenance indicated
in the Owner’s Manual and this booklet.
Toyota will not deny a warranty claim
solely because you do not have records
to show that you maintained your vehicle.
However, any failure or noncompliance
caused by lack of maintenance is not
covered by this warranty.
When maintenance and repairs are
paid for by you, these services may be
performed by you or by any automotive
service provider you choose. Toyota
will not deny a warranty claim solely
because you used a service provider
other than a Toyota dealership for
maintenance and repairs . However,
any failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.

FEDERAL EMISSION CONTROL WARRANTY
* Warranted until first required maintenance under terms of the California Emission Control Warranty.
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
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20Your Warranties in Detail
WARRANTY


REPLACEMENT PARTS
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems,
Toyota recommends the use of Toyota
Genuine Parts when servicing or repairing
the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts and you may elect
to use parts that are not Toyota Genuine
Parts for maintenance and repairs.
However, use of replacement parts
that are not equivalent in quality to
Toyota Genuine Parts may impair
the effectiveness of the emission
control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Toyota Genuine
Parts, you must follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Toyota Genuine Parts.

IF YOUR VEHICLE FAILS
AN EMISSIONS TEST
If your vehicle fails an EPA-approved
emissions test, you may make a claim
under the Emission Performance Warranty.
To do so, take your vehicle to an authorized
Toyota dealership and present a copy
of the emissions test report. Also, take
your maintenance records in case they
are needed.
If your claim qualifies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
Toyota will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a delay, or
when a delay is caused by factors beyond
the control of Toyota or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 32, “Obtaining Warranty Service.”
FEDERAL EMISSION CONTROL WARRANTY
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22Your Warranties in Detail
WARRANTY


DEALER CERTIFICATE
We (the dealership) want you to know
that at the time your new Toyota vehicle
is being delivered:
1) On the basis of written notification
furnished by Toyota, we have
knowledge that the vehicle is covered
by an EPA Certificate of Conformity.
2) We have visually inspected those
emission control devices or portions
thereof that are visible without
removing or adjusting any components
or systems, emissions-related or
otherwise. On the basis of this
inspection, there are no apparent
deficiencies in the installation of
emission control devices by Toyota.
(For purposes of this certificate,
“emission control devices” is limited
to devices installed on a vehicle for the
sole or primary purpose of controlling
emissions and which were not in
general use before 1968.)
3) We have performed all emission
control system preparations required
by Toyota prior to the sale of the
vehicle as set forth in Toyota’s current
pre-delivery service manual.
4) Except as may be provided in
Paragraph 5, if this vehicle fails
an EPA-approved emissions test
within three months or 4,000 miles
(whichever comes first) of delivery
to the ultimate purchaser, and the
vehicle has been maintained and
used in accordance with the written
instructions for proper maintenance


and use, Toyota will remedy the nonconformity
free of charge under the terms of the Emission
Performance Warranty.
5) If the vehicle was used as a company
car or demonstrator, check the box and
complete the following:
❑ The vehicle with which this
statement is delivered was placed
into service as a company car or
demonstrator prior to delivery. The
Emission Performance Warranty
period commenced on the date the
vehicle was first placed into service,
which was:
Month Day Year
NOTE: The dealership makes no
representation or warranty that the
emission control system or any part
thereof is without defect or that the
system will perform properly. The
Emission Performance Warranty referred
to in Paragraph 4 and furnished with the
vehicle is solely that of the manufacturer.
This statement is required by section
207 of the Clean Air Act (42 U.S.C. 7541)
and the EPA regulations issued thereunder.
Dealership Name
FEDERAL EMISSION CONTROL WARRANTY
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25Your Warranties in Detail
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WHAT IS NOT COVERED
These warranty obligations do not apply
to failures or noncompliance caused by:
• The use of replacement parts not
certified in accordance with aftermarket
parts certification regulations.
• The use of replacement parts not
equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not Covered”
section of the New Vehicle Limited Warranty
also apply to this warranty.
PARTS LIST:
LONG-TERM EMISSION
DEFECT WARRANTY
The parts listed here are covered for seven
years or 70,000 miles from the vehicle’s
in-service date, whichever occurs first.
Air Induction/Exhaust System
• Cam timing control motor
• Intake manifold
• Throttle body
Catalyst System
• Exhaust front pipe (including
catalytic converter)
•
Exhaust manifold (including
manifold converter)
EGR System
• EGR cooler
Evaporative Control System
• Charcoal canister
• Fuel sub tank
• Fuel tank
Fuel Control System
•
Engine control computer
(engine control module)
• Fuel delivery pipe
• Fuel pressure sensor
• High-pressure fuel pump
Ignition System
• Knock sensor
Other Parts Used in
Systems Listed
• Transmission oil pump in front oil
pump and solenoid cover assembly
equipped with Stop and Start
Engine System (S&S)
• Transmission solenoid
• Transmission valve body
• Wire transmission
(including temperature sensor)
CALIFORNIA EMISSION CONTROL WARRANTY
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