2021 TOYOTA RAV4 PLUG-IN HYBRID Owners Manual

8
559
8
When trouble arises
When trouble arises
8-1. Essential information
Emergency flashers .......... 560
If your vehicle has to be
stopped in an emergency 560
If the vehicle is trapped in rising
water ............................... 561
8-2. Steps to take in an emer -
gency
If your vehicle needs to be
towed .............................. 563
If you think something is wrong
....................................... 566
If a warning light turns on or a
warning buzzer sounds... 568
If a warning message is dis -
played ............................. 578
If you have a flat tire (vehicles
without spare tire) ........... 582
If you have a flat tire (vehicles
with spare tire) ................ 593
If the hybrid system will not
start ................................ 601
If you lose your keys ......... 603
If the fuel filler door cannot be
opened ........................... 603
If the electronic key does not
operate properly ............. 604
If the 12-volt battery is dis -
charged .......................... 606
If your vehicle overheats... 611
If the vehicle becomes stuck
....................................... 615

5608-1. Essential information
8-1.Essential information
Press the switch.
All the turn signal lights will flash.
To turn them off, press the switch once
again.
■Emergency flashers
●If the emergency flashers are used for a long time while the hybrid system is
not operating (while the “READY” indi -
cator is not illumi nated), the 12-volt battery may discharge.
●If any of the SRS airbags deploy (inflate) or in the event of a strong rear
impact, the emergency flashers will
turn on automatically.
The emergency flashers will turn off automatically after operating for
approximately 20 m inutes. To manu-
ally turn the emerg ency flashers off, press the switch twice. (The emer -
gency flashers may not turn on auto -
matically depending on the force of the impact and co nditions of the colli-
sion.)
1 Steadily step on the brake pedal
with both feet and firmly depress
it.
Do not pump the brake pedal repeat -
edly as this will in crease the effort required to slow the vehicle.
2 Shift the shift lever to N.
If the shift lever is shifted to N
3 After slowing down, stop the
vehicle in a saf e place by the
road.
4 Stop the hybrid system.
If th e s hif t le ver ca nn o t b e s hif te d
to N
3 Keep depressing the brake
pedal with both feet to reduce
vehicle speed as much as possi -
ble.
Press and hold the power switch for 2
consecutive seconds or more, or press
Emergency flashers
The emergency flashers are
used to warn other drivers
when the vehicle has to be
stopped in the road due to a
breakdown, etc.
Operating instructions
If your vehicle has to be
stopped in an emer-
gency
Only in an emergency, such as
if it becomes impossible to
stop the vehicle in the normal
way, stop the vehicle using the
following procedure:
Stopping the vehicle

561
8
8-1. Essential information
When trouble arises
it briefly 3 times or more in succession.
5Stop the vehicle in a safe place
by the road.
■If emergency stopped
The functions of the air conditioning, etc.
may be partially limited in order to reduce the power consumption of the
12-volt battery.
 Remove the seat belt first.
 If the door can be opened, open
the door and exit the vehicle.
 If the door can not be opened,
open the window using the
power window s witch and exit
the vehicle through the window.
 If the window can not be opened
using the power window switch,
remain calm, wait until the water
level inside the vehicle rises to
the point that the water pressure
inside of the vehicle equals the
water pressure o utside of the
vehicle, and then open the door
and exit the vehicle.
WARNING
■If the hybrid system has to be
turned off while driving
Turning the hybrid system off while
driving will not c ause a loss of steer-
ing or braking control. However, power assist for the steering wheel
may be lost making it difficult to steer
smoothly before st opping the vehicle depending on the remaining charge in
the 12-volt battery or usage condi-
tions. Decelerate as much as possible before turning off the hybrid system.
If the vehicle is trapped
in rising water
In the event the vehicle is sub-
merged in wate r, remain calm
and perform the following.
WARNING
■Using an emergency hammer* f o r
emergency escape
The rear side windows and rear win - dow of this vehicl e can be shattered
by an emergency hammer* used for
emergency escape, however, since the windshield and front side windows
are laminated glass they can not be
shattered by an emergency hammer*.*: Contact any authorized Toyota
retailer or Toyota authorized
repairer, or any reliable repairer, or
aftermarket accessory manufac -
turer for further information about
an emergency hammer.

5628-1. Essential information
WARNING
■Escaping the vehicle from the
window
There are cases where escaping the vehicle from the window is not possi -
ble due to seating position, passenger
body type, etc.
When using an emergency hammer,
consider your seat location and the
size of the window opening to ensure
that the opening is accessible and large enough to escape.

563
8
8-2. Steps to take in an emergency
When trouble arises
8-2.Steps to take in an emergency
If your vehicle needs to
be towed
If towing is necessary, we rec -
ommend having your vehicle
towed by any authorized
Toyota retailer or Toyota
authorized repairer, or any reli -
able repairer or commercial
towing service, using a wheel-
lift type truck or flatbed truck.
Use a safety chain system for
all towing, and abide by all
state/provincia l and local laws.
If towing your vehicle with a
wheel-lift type truck, use a tow -
ing dolly. ( →P.563, 564)
WARNING
Observe the following precautions.
Failure to do so may result in death or
serious injury.
■When towing the vehicle
Be sure to transport the vehicle with
all four wheels raise d off the ground.
If the vehicle is t owed with the tires contacting the groun d, the drivetrain
or related parts may be damaged, the
vehicle may fly off the truck, or elec- tricity generated by the operation of
the motor may caus e a fire to occur
depending on the nature of the dam- age or malfunction.
■While towing
●When towing using cables or
chains, avoid sudden starts, etc. which place excessive stress on the
towing eyelets, cables or chains.
The towing eyelets, cables or chains may become damaged, bro -
ken debris may hit people, and
cause serious damage.
●Do not turn the power switch off.
There is a possibility that the steer - ing wheel is locked and cannot be
operated.
■Installing towing eyelets to the
vehicle
Make sure that towing eyelets are installed securely . If not securely
installed, towing ey elets may come
loose during towing.

5648-2. Steps to take in an emergency
The following may indicate a prob-
lem with your transmission. Contact
any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer or commercial tow -
ing service before towing.
 The hybrid system warning mes-
sage is shown on the multi-infor -
mation display and the vehicle
does not move.
 The vehicle makes an abnormal
sound.
From the front
Use a towing dolly under the rear
wheels.
From the rear
Use a towing dolly under the front
wheels.
NOTICE
■To prevent damage to the vehicle
when towing using a wheel-lift
type truck
●Do not tow the vehicle from the rear
when the power switch is off. The
steering lock mechanism is not strong enough to hold the front
wheels straight.
●When raising the vehicle, ensure adequate ground clearance for tow -
ing at the opposite end of the raised
vehicle. Without adequate clear - ance, the vehicle could be dam -
aged while being towed.
■To prevent damage to the vehicle
when towing with a sling-type
truck
Do not tow with a sling-type truck,
either from the front or rear.
■To prevent damage to the vehicle
during emergency towing
Do not secure cables or chains to the suspension components.
Situations when it is neces -
sary to contact dealers
before towing
Towing with a wheel-lift type
truck
NOTICE
■Towing with a sling-type truck
Do not tow with a s ling-type truck to prevent body damage.

565
8
8-2. Steps to take in an emergency
When trouble arises
When using a flat-bed truck to
transport the vehicle, use tire strap -
ping belts. Refer to the owner’s
manual of the flat-bed truck for the
tire strapping method.
In order to supp ress vehicle move-
ment during transportation, set the
parking brake and turn the power
switch off.
If a tow truck is not available in an
emergency, your vehicle may be
temporarily towed using cables or
chains secured to the emergency
towing eyelets. This should only be
attempted on hard surfaced roads
for short distances at under 30
km/h (18 mph).
A driver must be i n the vehicle to
steer and operate the brakes. The
vehicle’s wheels, drive train, axles,
steering and brakes must be in
good condition.
To have your vehicle towed by
another vehicle, the towing eyelet
must be installed to your vehicle.
Install the towing eyelet using the
following procedure.
1 Take out the wheel nut wrench
and towing eyelet. ( →P.583,
594)
2 Using a flathead screwdriver,
remove eyelet cover ( ), and
then remove eyelet cover ( ).
To protect the bodywork, place a rag
between the screwdriver and the vehi - cle body as shown in the illustration.
3 Insert the towing eyelet into the
hole and tighten partially by
hand.
4 Tighten down the towing eyelet
securely using a wheel nut
wrench (if equipped) or hard
metal bar.
Using a flatbed truck
Emergency towing
Emergency towing proce -
dure
A
B

5668-2. Steps to take in an emergency
5Securely attach cables or chains
to the towing eyelet.
Take care not to damage the vehicle
body.
6 Enter the vehicle being towed
and start the hybrid system.
Turn off the Parking Support Brake
function. (if equipped): →P.420
If the hybrid system d oes not start, turn
the power switch to ON.
7 Shift the shift lever to N and
release the parking brake.
Turn automatic mode off. ( →P.327)
When the shift lever cannot be shifted:
→ P.323
■While towing
If the hybrid system is not running, the
power assist for the brakes and steering will not function, making steering and
braking more difficult.
■Wheel nut wrench (if equipped)
Wheel nut wrench is installed in the deck under tray. ( →P.583, 594)
Fluid leaks under the vehicle
(Water dripping from the air con -
ditioning after use is normal.)
 Flat-looking tires or uneven tire
wear
 High coolant temperature warn-
ing light flashes or come on
 Changes in exhaust sound
 Excessive tire squeal when cor-
nering
 Strange noises related to the
suspension system
 Pinging or other noises related to
the hybrid system
 Engine missing, stumbling or
running roughly
 Appreciable loss of power
If you think something is
wrong
If you notice any of the follow -
ing symptoms, your vehicle
probably needs adjustment or
repair. Contact any authorized
Toyota retailer or Toyota
authorized repairer, or any reli -
able repairer as soon as possi -
ble.
Visible symptoms
Audible symptoms
Operational symptoms