2021 TOYOTA RAV4 PHEV door lock

646What to do if... (Troubleshooting)
1-1.What to do if... (Troubleshooting)What to do if... (Troubleshooting)
If you lose your mechanical keys,
new genuine mechanical keys
can be made by any authorized
Toyota retailer or Toyota autho -
rized repairer, or any reliable
repairer. ( →P.603)
 If you lose your electronic keys,
the risk of vehicle theft increases
significantly. Contact any autho -
rized Toyota retailer or Toyota
authorized repairer, or any reli -
able repairer immediately.
( →P.603)
 Is the key battery weak or
depleted? ( →P.543)
 Is the power switch in ON?
When locking the doors, turn the
power switch off. ( →P.320)
 Is the electronic key left inside
the vehicle?
When locking the doors, make
sure that you have the electronic
key on your person.
 The function may not operate
properly due to the condition of
the radio wave. ( →P.225)
 Is the child-protector lock set?
The rear door cannot be opened
from inside the vehicle when the
lock is set. Open the rear door
from outside and then unlock the
child-protector lock. ( →P.209)
 Did you press the power switch
while firmly depressing the brake
pedal? ( →P.317)
 Is the shift lever in P? (→P.317)
 Is the electronic key anywhere
detectable inside the vehicle?
( →P.224)
 Is the steering wheel unlocked?
( →P.318)
 Is the electronic key battery
weak or depleted?
In this case, the hybrid system
can be started in a temporary
If you have a problem, check
the following before contacting
any authorized Toyota retailer
or Toyota authorized repairer,
or any reliable repairer.
The doors cannot be locked,
unlocked, opened or closed
You lose your keys
The doors cannot be locked
or unlocked
The rear door cannot be
opened
If you think something is
wrong
The hybrid system does not
start

647What to do if... (Troubleshooting)
way. (→P.605)
 Is the 12-volt battery dis-
charged? ( →P.606)
 Is the power switch in ON? If you
cannot release the shift lever by
depressing the brake pedal with
the power switch in ON.
( →P.323)
 It is locked automatically to pre-
vent theft of the vehicle.
( →P.318)
 Is the window lock switch
pressed?
The power window except for the
one at the driver’s seat cannot
be operated if the window lock
switch is pressed. ( →P.293)
 The auto power off function will
be operated if the vehicle is left
in ACC or ON (the hybrid system
is not operating) for a period of
time. ( →P.320)
 The seat belt reminder light is
flashing
Are the driver and the passengers
wearing the seat belts? ( →P.575, 576)
The parking brake indicator is on
Is the parking brake released?
( →P.326)
Depending on the situation, other
types of warning buzzer may also
sound. ( →P.568, 578)
 Did anyone inside the vehicle
open a door during setting the
alarm?
The sensor detects it and the
alarm sounds. ( →P.78)
To stop the alarm, turn the power
switch to ON or star t the hybrid system.
Is the message displayed on the
multi-information display?
Check the message on the multi-
information display. ( →P.578)
 When a warning light turns on or
a warning message is displayed,
The shift lever cannot be
shifted from P even if you
depress the brake pedal
The steering wheel cannot
be turned after the hybrid
system is stopped
The windows do not open or
close by operating the
power window switches
The power switch is turned
off automatically
A warning buzzer sounds
during driving
An alarm is activated and the
horn sounds (if equipped)
A warning buzzer sounds
when leaving the vehicle
A warning light turns on or a
warning message is dis -
played

651Alphabetical Index
When charging cannot be carried
out ............................................ 156
Charging port ................................ 105
If the charging port lid does not open
................................................. 121
Locking and unlocking ............... 121
Opening and closing .................. 106
Child-protector.............................. 209
Child restraint system .................... 50
Child restraint syst em installation
method....................................... 60
Fixed with a seat belt ................... 61
Fixed with an ISOFIX lower anchor -
age ............................................. 62
Points to remember...................... 51
Riding with children ...................... 49
Using a top tether anchorage....... 63
Child safety ..................................... 49
12-volt battery precautions. 507, 610
Airbag precautions ....................... 43
Back door precautions ............... 210
Charging precautions ................. 133
Heated steering wheel and seat
heater precautions ................... 462
How your child should wear the seat
belt ............................................. 36
Panoramic moon roof precautions
................................................. 296
Power window lock switch ......... 293
Power window precautions ........ 292
Rear door child-protectors ......... 209
Seat belt precautions ................... 35
Seat heater precautions ............. 462
Cleaning ................................ 488, 491
Aluminum wheels ....................... 488
DC/DC Converter air intake vent 536
Exterior....................................... 488
Front camera.............................. 345
Interior ........................................ 491
Radar sensor .......... ................... 345
Seat belts ................................... 491
Water-repellent coating .............. 489
Clock ..............................................179
Coat hooks .................................... 484
Condenser .....................................504
Console box .................................. 469
Consumption screen .................... 195
Coolant
Capacity .....................................622
Checking .................................... 503
Preparing and ch ecking before win-
ter ............................................. 445
Warning light ..............................569
Cooling system .............................503
Engine overheating .................... 611
Hybrid system overh eating.........613
Cruise control
Cruise control .............................388
Dynamic radar cruise control with
full-speed range .......................376
Cup holders ...................................470
Current fuel consumption ............198
Current fuel economy................... 181
Curtain shield airbags .................... 39
Customizable features ................. 629
D
Daytime running light system ..... 332
Replacing light bulbs ..................548
DC/DC converter air intake vent .... 98
Cleaning .....................................536
Deck board .................................... 472
Deck under tray.............................473
Defogger
Outside rear view mirrors ........... 454
Rear window ..............................454
Windshield.................................. 453
Digital Rear-view Mirror ...............280
Dimensions ...................................618
Display
BSM (Blind Spot Monitor)........... 393
Consumption screen ..................195

652Alphabetical Index
Cruise control ............................. 388
Drive information ........................ 185
Driving information ..................... 181
Dynamic radar cruise control with
full-speed range ....................... 376
Energy monitor........................... 195
Head-up display ...... ................... 191
LTA (Lane-Tracing Assist) ......... 368
Multi-information disp lay ............ 179
Parking Support Brake function . 422
Pre-collision warning . ................. 355
RCTA ......................................... 393
RSA (Road Sign Assist) ............. 373
Toyota parking assi st-sensor ..... 414
Warning messages .... ................ 578
Do-it-yourself maintenance . 494, 496
Door lock
Back door ................................... 210
Side doors .................................. 205
Smart entry & start system......... 223
Wireless remote con trol ............. 203
Doors
Automatic door locking and unlock -
ing system .... ........................... 209
Back door ................................... 210
Door glasses .............................. 291
Door lock .................................... 205
Open door warning buzzer......... 208
Outside rear view mirrors ........... 289
Rear door child-protectors ......... 209
Side doors .................................. 205
Double locking system .................. 77
Drive information .......................... 185
Driver’s seat belt r eminder light.. 575
Driver’s seat position memory .... 273
Driving position memory ............ 273
Memory recall function ............... 274
Drive-start control ........................ 301
Driving
Break-in tips ............................... 301
Correct posture ............................ 33
Driving mode select switch.........434
Plug-in hybrid vehicle driving tips . 99
Procedures ................................. 300
Winter drive tips ......................... 445
Driving information display .........181
Driving mode select switch .........434
Driving position memory .............273
Memory recall function ...............274
Driving support system information
display .........................................184
Dynamic radar cruise control with
full-speed range
Function .....................................376
Warning message ...................... 578
E
eCall ................................................. 65
ECB (Electronically Controlled Brake
System) ....................................... 438
Eco drive mode .............................434
E-Four (Electronic On-Demand AWD
system) .......... ..............................439
Elapsed time.................................. 185
Electric motor
Location........................................ 84
Specification ............................... 620
Electric Power Steering (EPS)
Function .....................................438
Warning light ..............................570
Electronically Cont rolled Brake Sys-
tem (ECB) .................................... 438
Electronic key
Battery-saving function...............224
If the electronic key does not operate
properly .................................... 604
Replacing the battery ................. 543
Electronic sunshade.....................294
Jam protection function .............. 295
Operation ...................................294
Emergency, in case of
If a warning buzzer sounds ........ 568

658Alphabetical Index
Warning light .............................. 571
Warning message .............. 353, 581
Personal lights.............................. 466
Switch ........................................ 466
Wattage...................................... 626
PKSB (Parking Supp ort Brake) ... 420
Indicator ..................................... 171
Parking Support Brake function
(rear-crossing vehicles) ........... 430
Parking Support Brake function
(static objects) ......................... 424
Warning light .............................. 572
Plug-in hybrid system .................... 84
AUTO EV/HV mode switch .......... 86
AUTO EV/HV mode ..................... 85
Driving tips ................................... 99
EV driving range ..... ................... 102
EV mode ...................................... 85
EV/HV mode selection switch ...... 86
Features ....................................... 84
How to charge ............................ 135
HV mode ...................................... 85
Hybrid battery (traction battery)
charge mode.............................. 85
Power back door switch .............. 214
Power control unit coolant .......... 503
Capacity ................ ..................... 622
Checking .................................... 504
Preparing and c hecking before win-
ter ............................................ 445
Radiator ..................................... 504
Power outlets ................................ 476
Power sources .............................. 124
Power steering (E lectric Power
Steering system) ........................ 438
Warning light .............................. 570
Power switch ................................ 317
Auto power off function .............. 320
Changing the powe r switch modes
................................................. 320
If your vehicle has to be stopped in
an emergency ..........................560
Starting the hybrid system..........317
Power windows
Catch protection function ........... 291
Door lock linked window operation
.................................................292
Jam protection function .............. 291
Operation ...................................291
Window lock switch .................... 293
Pre-Collision System (PCS)
Enabling/disabling the pre-collision
system......................................357
Function .....................................355
Warning light ..............................571
Warning message .............. 353, 581
R
Radar cruise control
Dynamic radar cruise control with
full-speed range .......................376
Radiator .........................................504
RCTA (Rear Crossing Traffic Alert)
RCTA Function...................393, 411
Warning message ...................... 394
Rear Crossing Traffic Alert (RCTA)
..................................................... 393
Rear fog light
Replacing light bulbs ..................548
Switch.........................................337
Rear passengers’ seat belt reminder
light ..............................................576
Rear seat........................................271
Folding down the rear seatbacks272
Head restraints ...........................276
Seat heaters ............................... 463
Rear turn signal lights
Replacing light bulbs ..................548
Turn signal lever......................... 325
Wattage ......................................626
Rear view mirror
Digital Rear-view Mirror.............. 280

659Alphabetical Index
Inside rear view mirror ............... 279
Outside rear view mirrors ........... 289
Rear window defogger ................. 454
Rear window wiper ....................... 340
Refueling ....................................... 342
Capacity ................ ..................... 620
Fuel types .................................. 620
If the fuel filler door cannot be
opened..................................... 603
Opening the fuel tank cap .......... 342
Regenerative braking ..................... 90
Remote Air Conditioning System 460
Replacing
Electronic key battery................. 543
Fuses ......................................... 545
Light bulbs.................................. 548
Tires ........................................... 593
Wiper insert ................................ 539
Road accident caution s ................. 96
Road Sign Assist .......................... 372
RSA (Road Sign Assist) ............... 372
S
Seat belt reminder light........ 575, 576
Seat belts ........................................ 35
Adjusting the seat belt shoulder
anchor height ............................. 37
Child restraint syst em installation 61
Cleaning and maintaining the seat
belt ........................................... 491
Emergency Locking Retractor (ELR)
................................................... 37
How to wear your seat belt .......... 36
How your child should wear the seat
belt ............................................. 36
Pregnant women, proper seat belt
use ............................................. 35
Reminder light and buzzer . 575, 576
Seat belt pretensioners ................ 37
SRS warning light ...................... 570
Seat heaters .................................. 462
Seat position memory ..................273
Seats
Adjustment precautions...... 270, 271
Adjustment ......................... 270, 271
Armrest......... .............................. 484
Cleaning .....................................491
Driving position memory.............273
Folding down the rear seatbacks272
Head restraint.............................276
Properly sitting in the seat ............ 33
Seat heaters ............................... 462
Seat position memory ................273
Seat ventilators ..........................462
Seat ventilators .............................462
Secondary Collision Brake ..........439
Sensor
Automatic headlig ht system .......332
Automatic High Be am system ....334
BSM (Blind Spot Monitor)........... 408
Digital Rear-view Mirror.............. 283
Front camera ..............................344
Humidity sensor ......................... 459
Inside rear view mirror................279
Intrusion sensor and tilt sensor .... 79
LTA (Lane Tracing Assist)..........362
Parking Support Brake function
(rear-crossing vehicles)............ 408
Parking Support Brake function
(static objects) ..........................414
Radar sensor..............................344
Rain-sensing windshield wipers . 339
RCTA .........................................408
Tilt sensor..................................... 79
Toyota parking assi st-sensor ..... 414
Toyota Safety Sense ..................344
Service plug .................................... 94
Shift lever ......................................321
If the shift lever cannot be shifted
from P ......................................323
Shift lock system ..........................323
Side airbags .................................... 39

660Alphabetical Index
Side doors ..................................... 205
Side mirrors .................................. 289
Adjustment ................................. 289
BSM (Blind Spot Monitor) .......... 393
Folding ....................................... 290
Outside rear view mirror defoggers
................................................. 454
Side turn signal lights
Replacing light bulbs .................. 548
Turn signal lever ........................ 325
Side windows................................ 291
Smart entry & start system .......... 223
Antenna location ................ 211, 223
Entry functions ........................... 205
Starting the hybrid system ......... 317
Warning message ...................... 578
Snow tires ..................................... 445
Spare tire
Storage location ......................... 594
Spark plug ..................................... 623
Specifications ............................... 618
Speed limiter ................................. 391
Speedometer................................. 174
Sport mode ................................... 434
SRS airbags .................................... 39
Steering lock
Column lock release .................. 318
Steering lock system warning mes -
sage ......................................... 318
Steering wheel
Adjustment ................................. 278
Heated steering wheel ............... 462
Meter control switches ............... 180
Stop lights
Replacing light bulbs .................. 548
Storage feature ............................. 468
Storage precautions .. ................... 469
Stuck
If the vehicle beco mes stuck ...... 615
Suggestion function ..................... 189
Sunshade ...................................... 294
Sun visors .....................................476
Switches
“ODO TRIP” switch .................... 178
AUTO EV/HV mode switch .......... 86
Automatic High Beam switch ..... 334
Brake hold switch .......................329
Cruise control .............................388
Digital Rear-view Mirror control
switches ...................................280
Door lock switch ......................... 208
Driving mode select switch.........434
Driving position memory switches
.................................................273
Dynamic radar cruise control with
full-speed range .......................377
Electronic sunshade switch ........ 294
Emergency flashers switch ........ 560
EV/HV mode selection switch ...... 86
Fog light switch ..........................337
Fuel filler door ope ner switch ..... 343
Heated steering wheel ...............462
Ignition switch (po wer switch) ....317
Intrusion sensor and tilt sensor can -
cel switch ................................... 79
Light switch ................................332
LTA switch.................................. 367
Meter control switches ...............180
Outside rear view mirror switches
.................................................289
Paddle shift switches..........323, 324
Panoramic moon roof switches .. 294
Parking brake switch ..................326
Power back door switch .............214
Power switch ..............................317
Power window switc h ................. 291
Rear window and outside rear view
mirror defoggers switch............454
Rear window wiper and washer
switch ....................................... 340
Seat heater switches ..................463
Seat ventilators switches............463

664
GAS STATION INFORMATION
Auxiliary catch lever (→P.498)
Power back door switch* ( →P.214)
Fuel filler door opener switch ( →P.343)
Fuel filler door ( →P.343)
Tire inflation pressure ( →P.624)
Hood lock release lever ( →P.498)
*: Vehicles with power back door
Fuel tank capacity (Reference)55 L (14.5 gal., 12.1 Imp.gal.)
Fuel typeUnleaded
gasoline onlyP.620
Cold tire inflation pressureP.624
Engine oil capacity
(Drain and refill ⎯ reference)
With filter
Without filter
4.5 L (4.8 qt., 4.0 Imp. qt.)
4.2 L (4.4 qt., 3.7 Imp. qt.)
Engine oil typeP.621
A
B
C
D
E
F