2021 MERCEDES-BENZ V-CLASS MPV tow

Only if
the green mark on the handwheel is
aligned with the green area on the ball neck is
th e ball neck securely engaged. #
Lock lock 6in handwheel 1with thekey. #
Remo vetheke y and place cap 5on lock 6.
The ball ne ckis securely ins talled only if the
ball neck can be loc ked and theke yre mo ved. #
Store the trailer hitch key in a safe place, e.g.
in theve hicle document wallet.
If yo u cannot remo vetheke y,the ball neck may
be dirty. #
Remo vethe ball neck (/ page178) and
clean it ( /page 229).
If yo ustill cannot lock the ball neck af ter cleaning
it, the trailer hitch is damaged. #
Remo vethe ball nec k.
Safe trailer ope ration is not guaranteed. The
ball neck mu stno longer be used for trailer
operation. #
Have the trailer hitch checked at a qualified
specialist workshop. Re
moving the ball ne ck Re
quirements
R Trailer hit chkey #
Remo vecap 5from lock 6in handwheel
1. #
Unlock lock 6in handwheel 1with th ekey. #
Hold ball neck 4in place. #
Pull handwheel 1outwards. Turn red mark
3 on handwheel 1into green area 2of
ball neck 4until handwheel 1engages.
Pa y attention tothe pictogram on handwheel
1. #
Pull ball neck 4out down wards. #
Ifth e ball neck is dirty, clean it
(/ page 229). %
Depending on
theve hicle equipment, the
holder forth e ball neck on theve hicle can be
pr otected with a co ver in the bumper. #
Store the ball neck with theke y inser ted in
th estow age space on theright-hand side in
th ere ar and remo vethe co verfo rth e ball
neck holder. #
Insert the co ver in the lo wer section of the
bumper and tighten the two quick- re lease fas‐
te ners forth e co ver (/ page177). Coupling/uncoupling a
trailer Re
quirements
R The ball neck must be engaged in a securely
locked position.
Tr ailers with 7-pin plugs can be connec tedto the
ve hicle using thefo llowing adap ters:
R Adapter plug
R Adapter cable
Coupling a trailer
* NO
TEDama getothest ar ter battery due
to full discharge Charging
the trailer battery using the po wer
supply of the trailer can damage thest ar ter
batter y. #
Do not use theve hicle's po wer supply
to charge the trailer batter y. 1
Eyeletfor break away cable
The eyelet on the ball neck is used exclusively for
attaching the trailer break away cable. You must
not attach a tow rope, a tow bar or anything simi‐
lar totheey elet. The eyelet has not been
designed for such a load and may tear. #
Shiftthe transmission toposition 005D. #
Apply theve hicle's parking brake. #
Close all the doors. 17 8
Driving and pa rking

Re
setting values
The values of thefo llowing functions can be
re se t:
R Trip dis tance
R "Fro m start" trip computer
R "Fro m reset" trip computer
R ECO display #
Press the00E2 button tocall up the list of
menus. #
Use the0064 or0063 button toselect the
Trip menu. #
Press the0076 button. #
Use the0064 button toselect Yesand con‐
fi rm with the0076 button.
If th e ECO display values are reset, theva lues in
th e "F rom start" trip computer will also be reset.
If th eva lues in the "F rom start" trip computer are
re set, the ECO display values will also be reset. Na
vigation menu In
theNavi menu, the display sho wsnavigation
instructions from the multimedia sy stem. #
Switch on the multimedia sy stem. #
Press the00E2 button tocall up the list of
menus. #
With th e0064 or0063 button, select the
Navi menu. #
Press the0076 button toconfirm.
Ro ute guidance not active 1
Direction of tr avel
2 Name of cur rent road
Ro ute guidance active No
change of direction announced
1 Distance tothe next destination
2 Expected ar riva l time
3 Distance tothe next change of direction
4 Name of cur rent road Change of direction announced with lane
recom‐
mendation
1 Road towhich thech ange of direction leads
2 Distance tothech ange of direction
3 Change-of-direction symbol
4 Recommended lane and new lane du ring a
ch ange of direction (white)
5 Possible lane (light gr ey)
6 Lane not recommended (da rkgrey)
If th e digital map contains the cor responding
data, lane recommendations for upcoming
ch anges of direction can be displa yed in the case
of multi-lane roads. New lanes may be added dur‐
ing thech ange of direction.
Lane not recommended 6: inthis lane, you will
not be able tocomple tethe next change of direc‐
tion without changing lane.
Po ssible lane 5: inthis lane will you be able to
comple tethe next change of direction.
Re commended lane 4: inthis lane, you will be
able tocomple teboth th e next change of direc‐
tion and the one af terth at. In
stru ment clus ter and on-board computer 18 5

Chan
geof direction without lane recommenda‐
tion
1 Road towhich thech ange of direction leads
2 Distance tothech ange of direction and dis‐
ta nce indica tor graphic
3 Change-of-direction symbol
When a change of direction is made, you will see
dis tance indica tor graphic 2in addition to
ch ange-of-direction symbol 3. This willreduce
in size from bottom to top as you approach the
announced change of direction. When the dis‐
ta nce indica torru ns out, thech ange of direction
will begin. Change of direction with lane
recommendation
1 Road towhich thech ange of direction leads
2 Distance tothech ange of direction and dis‐
ta nce indica tor graphic
3 Change-of-direction symbol
4 Lane recommendation
The following additional navigation status dis‐
pla ysare possible:
R New route... orCalculating route…
A new route is being calculated.
R Road not mapped
The vehicle's position is within the area of the
digital map, but thero ad is not kn own, e.g.
unpa vedro ads (off- road).
R No route No
route tothe selected destination could be
calculated.
R 004B
You ha vereached the destination or an inter‐
mediate destination. Ra
dio menu 1
Frequency band
2 Channel with preset position
3 Artist's name
4 Name of track #
Switch on the multimedia sy stem. #
Press the00E2 button tocall up the list of
menus. #
Use the0064 or0063 button toselect the
Radio menu. #
Press the0076 button toconfirm.
The display will show thest ation cur rently
selected 2. #
Toopen thest ation lis t:briefly press
th e0064 or0063 button. #
Toselect a station in thest ation lis t:
brief lypress the0064 or0063 button. #
Toselect a station in thest ation list with
ra pid sc roll: press and hold the0064 or
0063 button. #
Toselect a frequency band or station
memor y:brief lypress the0076 button. #
Use the0064 or0063 button toselect a fre‐
qu ency band or station memor y. #
Press the0076 button toconfirm.
% Yo
u can find fur ther information, e.g. about
saving stations and about DABra dio mode
(Digital Audio Broadcasting) in "Radio" . Media menu
#
Switch on the multimedia sy stem. 18 6
Instrument clus ter and on-board computer

Information about Mercedes PRO (Mercedes
me)
Mercedes-Benz Vans vehicles support thefo llow‐
ing telematics solutions depending on what is
selec ted:
R Mercedes PRO
R Mercedes me
When you ha veregis tere d and logged in with a
user account tothe Mercedes PRO Portal or
Mercedes me Portal, then services and of fers
from Mercedes-Benz Vans will be available to
yo u.
Av ailability of Mercedes PRO is countr y-depend‐
ent. You can check theav ailability of Mercedes
PRO in your country in the Mercedes PRO Portal:
http://www.mercedes.pro
Av ailability of Mercedes me is countr y-depend‐
ent. You can check theav ailability of Mercedes
me in your country in the Mercedes me Portal:
http://www.mercedes.me
Fo r more information on Mercedes PRO or
Mercedes me contact a Mercedes-Benz service
centre or visit the Mercedes PRO Portal or
Mercedes me Portal. Information about Mercedes PRO connect
(Mercedes me connect)
Mercedes PRO connect or Mercedes me connect
is the connectivity product from Mercedes-Benz
th at intelligent lyconnects your vehicle with your
smartphone, your tablet or your PC. You can then
call up diverse information about your vehicle at
any time, forex ample, or control specific vehicle
functions remo tely.
Among stothers, Mercedes PRO connect or
Mercedes me connect pr ovide thefo llowing serv‐
ices:
R Breakdown Management (breakdown assis‐
tance call button)
In theeve nt of a breakdown, you can use the
breakdown assis tance call button in theove r‐
head control panel tomake a call tothe
Mercedes-Benz Cus tomer Centre
(/ page 192).
Yo u can also select a menu ent ryinthe multi‐
media sy stem (/ page191).
R Info call/General question about your vehicle
(Info call button), if available Use
the Info call button in theov erhead con‐
trol panel tomake a call tothe Mercedes-
Benz Cus tomer Centre (/ page192).
R Mercedes-Benz Emer gency call sy stem (SOS
button)
Use the0053 button (SOS button) in the
ov erhead cont rol panel tomake a call tothe
Mercedes-Benz emergency call centre
( / page 192).
R Accident Recovery
Ac cident Recovery isavailable foryo u as a
supplement tothe Mercedes-Benz emer gency
call sy stem. If desired, at the conclusion of an
emer gency call, your call is forw arded tothe
Mercedes-Benz Cus tomer Centre, so you can
ha ve your vehicle towe daw ay toa Mercedes-
Benz service centre, forex ample
(/ page 192).
The Mercedes-Benz Cust omer Centre andthe
Mercedes-Benz emer gency call centre are availa‐
ble foryo u around the clock forth e use of the
services. Obser vethe legal requ irements forthe
country in whi chyou are stay ing.
To use the services in your vehicle, thefo llowing
conditions must be me t:
R Your vehicle is in an area with suf ficient GSM
network co verage.
R The ignition is switched on.
More information on Mercedes PRO and
Mercedes PRO connect and thera nge of services
of fere d can be found in the Mercedes PRO sup‐
plement at: https://moba.i.daimler.com/
mar kets/ece-r ow/baix/truc ks/mercedespro/
en_GB/index.html
Fu rther information about Mercedes me and
Mercedes me connect and thera nge of services
of fere d can be found in the Mercedes me supple‐
ment at: https://moba.i.daimler.com/mar kets/
ece-r ow/baix/ca rs/connectme/en_GB/
#emotions/S tartseite.html Calling
the Mercedes-Benz Cus tomer Centre
using the multimedia sy stem
Multimedia sy stem:
4 © 5
Phone 5
g #
Call Mercedes PRO connect orMercedes me
connect.
Wi th your appr oval, theve hicle transmits the
re qu ired data tothe Mercedes-Benz Cus‐ Mercedes PRO
191

to
mer Centre. The data transfer is shown in
th e media displa y.
Then, you can select a service in thevo ice selec‐
tion menu and be connec tedto a specialist at the
Mercedes-Benz Cus tomer Centre.
Yo u can find information on thefo llowing topics:
R Vehicle breakdown or accident
R Activation of Mercedes PRO connect or
Mercedes me connect or questions about the
connectivity product
R Que stions about theve hicle or about opera‐
tion of theve hicle
R Nearest Mercedes-Benz service centre
R Other products and services from Mercedes-
Benz Making a call via
theove rhead control panel 1
Breakdown assis tance call button
2 Coverfo r0053 button (SOS button)
3 0053 button (SOS button)
4 Info call button #
Tomake a breakdown assistance call:
press button 1.
Making an eme rgency call #
Brief lypress the co ver on 0053 button 2to
open it. #
Press and hold 0053button 3for at least
one second.
Making an Info call #
Press button 4. An emer
gency call can be initia tedeve n if a
breakdown assis tance or Info call is acti ve. This
has priority over all other active calls. Information on
the breakd own assistance
call via the overhead control panel
A call tothe Mercedes-Benz Cus tomer Centre
using the breakdown assis tance button has been
initia ted via theove rhead cont rol panel:
In theeve nt of a breakdown, you will get suppor t:
R Aqu alified tech nician car ries out repairs on
site and/or theve hicle will be towe dto the
nea rest Mercedes-Benz service centre
Yo u may be charge dfo rth ese services.
Data is transmit ted during the connection tothe
Mercedes-Benz Cus tomer Centre (/ page192). Giving permission
for data trans fer
Re quirements:
R There is an active breakdown assis tance call
(/ page 192).
The Do you want to transmit vehicle data and
the vehicle's position to the Mercedes-Benz Cus-
tomer Centre in order to improve the processing
of your request? messageappears. #
Select Yes.
Re leva nt identi fication da tais transmitted
automaticall y. Tr
ansmitted data during a service call
In cer tain countries you must con firm the data
transfer.
The following requ irements must be met for data
transmission:
R The ignition is switched on.
R The necessary data transmission tech nology
is suppor tedby the mobile network pr ovider.
R A suf ficient mobile phone connection quality
is pr ovided.
The data transfer red when calling depends on the
services activated and the type of call made:
R General information about theve hicle
R Accident and breakdown assis tance
R Service appointment agreement 19 2
Mercedes PRO

Entering a destination
Multimedia sy
stem:
4 © 5
Navigation 5
ª Where to? 1
Country in which theve hicle is located
2 Enters a POI or address
Underneath: Multimedia sy stem suggestions
during destination entry
During inpu t:dele tethe entry with£.
3 List with additional destination ent ryoptions
During destination entry: select sear chresult
4 Dele tes entered character
5 0076 Confirms an entry
6 Calls up handwriting recognition
7 Enters a space
8 Activates voice input
9 Sets the written language
A Switches tonumbers, special characters and
symbols
B Swit ches toupper-case or lo wer-case letters #
Enter the destination in 2. The entries can
be made in any order.
The following ent ries can be made, forex ample:
R Town, stre et, house number
R Street,to wn
R Postcode
R POI name or POI catego ry
R Con tact name #
Select a sea rchre sult in list 3. #
Calculate thero ute (/ page 203). %
Yo
u can find fur ther information about desti‐
nation entry , e.g. 3wordaddresses, in the
Digital Owner's Manual.
Changing the country #
Select the count ryindicator in 1. #
Enterth e count ryindicator. #
Select the count ryin3.
Using online sear ch
% Re
quirements: the media display sho wsan
In te rn et connection with a double-arrowsym‐
bol in thest atus line.
% Online sear
chis not available in all countries.
Destination ent ryuses online map services. If the
on-board sear chfinds no suitable dest inations or
if yo uch ange countries, the online sear chisavail‐
able.
Fo rth e destination you can enter an address, a
POI or a thre e-word address. #
Select count ryindicator 1. #
Select the pr ovider forth e online service from
th e count ries list. #
Ente rth e destination in 2.
The sear chresults are displa yed. #
Select the destination in list 3.
The de tailed view forth ero ute is displ ayed.
or 202
MBUX multimedia sy stem

Note
s on loading guidelines &
DANG ER Risk of exhaust gas poisoning
Combustion engines emit poisonous exhaust
ga ses such as carbon monoxide. Exhaust
ga ses can enter theve hicle interior if theta il‐
gate is open when the engine is running,
especially if theve hicle is in motion. #
Always switch off the engine before
opening theta ilgate. #
Never drive with theta ilgate open. &
WARNING Risk of injury from unsecured
objects in theve hicle
When objects are unsecured or inadequately
secured, they can slip, tip over or be thro wn
about, striking vehicle occupants.
This also applies to:
R luggage or loads
R seats which ha vebeen remo ved and are
being transpor ted in theve hicle in an
exc eptional case
There is a risk of injur y,particularly in the
ev ent of braking manoeuvres or abrupt
ch anges in direction. #
Alwaysstow objects in such a wayth at
th ey cannot be tossed about. #
Before tr avelling, secure objects, lug‐
ga ge or load topreve ntthem slipping or
tipping over. #
When a seat is remo ved, keep it prefera‐
bly outside theve hicle. &
WARNING Risk of accident due toincor‐
re ctly positioned load
The centre of gr avity of the load can be too
high and/or toofa rto wa rdsth ere ar.
This can significantly impair handling as well
as steering and braking characteristics. #
Always make sure that the cent reof
gr av ity of the load is between the axles
and as low as possible near there ar
axle. &
WARNING Risk of accident due to
exc eeding the permissible wheel/axle
loads or the gross vehicle weight
The driving characteristics, as well as steering
and braking, may be greatly impaired. Over‐
loaded tyres may overheat and bur stas a
consequence. #
When transpo rting a load, alw ays
obser vethe permissible wheel loads,
axle loads and the maximum permissi‐
ble gross mass forth eve hicle (including
occupants). &
WARNING Risk of injury if unsuitable
climbing aids are used
In theev ent that you use openings in the
bodywork or attachments as steps, you
could:
R Slip and/or fall.
R Damage theve hicle and thus slip and fall. #
Always use non-slip, stable climbing
aids, e.g. a suitable ladder. *
NO
TEDama gecaused bythe use of
openings in the bodywork or de tach able
part as a step Using
the lo wer guide of the sliding door (car‐
ri age) as a step can damage the trim and/or
mechanism of the sliding door. #
Do not use the guide of the sliding door
(car riage) as a step. If
yo u are using a roof luggage rack , please no te
th e maximum roof load and the maximum load
capacity of thero of luggage rack ( /page 278).
The handling characteristics of your vehicle are
dependent on the load distribution.
Therefore, please obser vethefo llowing no tes
when loading:
R the load must not pr otru de abo vethe upper
edge of the seat backrests.
R if possible, alw ays transport the load in the
load compartment.
R fastenthe load tothe tie-down eyes and dis‐
tribute the load evenly among them. 212
Transporting

#
Turn me tal retaining ring 3 sothat it is per‐
pendicular tothe long axis of tie-down eye
2 .
The locking pin cannot be pushed downfar if
th e me talretaining ring is perp endicularto
th e long axis of the tie-down eye. This pre‐
ve nts the tie-down eye from being released
unin tentionally, e.g. if the tie-down eye is
st epped on. #
Check that tie-down eye2 is seated cor‐
re ctly.
The tie-d owney e cann otbe mo ved.
Re moving #
Turn me tal retaining ring 3 sothat it is paral‐
lel tothe long axis of tie-down eye2. #
Grip tie-down eye2 as described abo ve
under fitting and use your thumb topush the
locking pin down as far as it will go. #
Slide tie-down eye2 and pull it up and out
th ro ugh the notch of guide rail1. Load securing aid
Re
moving/fitting a load pr otection net &
WARNING Risk of injury or death dueto
objects being poorly secured
The load pr otection net alone cann otrestra in
or secure heavy objects, luggage or heavy
loads.
Yo u could be hit byan unsecured load during
sudden changes in direction, braking or in the
eve nt of an accident. #
Alwaysstow objects in such a wayth at
th ey cannot be thro wn about theve hi‐
cle. #
Secure objects, luggage or loads against
slipping or tipping over,e.g. byusing
lashing material, even when you are
using the load pr otection net. &
WARNING Risk of injury duetositting
behind a load pr otection net
Ve hicle occupants can be pressed against the
load pr otection net. There is a risk of injury! #
Never allow vehicle occupants tosit
behind the load pr otection net. The load pr
otection net partitions the load com‐
partment. It pr otects vehicle occupants from light
objects and/or luggage slipping or tipping over.
Yo u can ins tallth e load pr otection net at an angle
behind the front seats or behind thefirs tro w of
re ar seats. #
Obse rveth e no tes on securing loads
(/ page 214). Up
per retainer Floor anchorage
(exa mp le: secured tie-down eye)
Fi tting #
Remo vethe luggage compartment partition if
necessary (/ page217). #
Clip the load pr otection net into upper retain‐
ers 1in such a wayth at tensioning stra ps
3 face there ar of theve hicle. #
Fit tie-down eyes 5 into the guide rails close
to there ar seat legs (/ page215). Position
th em at least 5 cm from the seat legs toallow
subse quent mo vement of there ar seat. 216
Transporting