2021 MERCEDES-BENZ V-CLASS MPV lock

Re
fuelling with a refill canis ter Example
#
Unscr ewthe cap on AdBlue ®
re fill canis ter
1 . #
Screw disposable hose 2onto the opening
of Ad Blue ®
re fill canis ter1 until hand-tight. #
Screw disposable hose 2onto thefiller neck
of theve hicle until hand-tight. #
Lift up and tip AdBlue ®
re fill canis ter1.
The filling process stops when theAd Blue ®
ta nk is comple tely full.
Ad Blue ®
re fill canis ter1 can be remo ved
when it has been only partially em ptied.
% Avoid storing AdBlue ®
containers perma‐
nently in theve hicle. #
Unscr ewdisposable hose 2inreve rse order
from AdBlue ®
re fill canis ter1 and thefiller
neck of theve hicle.
Closing theAd Blue ®
filler cap #
Afterfilling theAd Blue ®
tank, place the
Ad Blue ®
filler cap on thefiller neck and
tigh ten it clo ckwise. #
Turn theAd Blue ®
filler cap until the lettering
is legible and horizontal.
The filler neck is only loc ked cor rectly when
th is is the case. #
Open the front left-hand door firs t, and then
close thefiller flap. #
Swit chon the ignition.
The Refill AdBlue See Owner's Manual mes‐
sage in the multifunction display must go out
af te r appro x. 20 seconds. If the message con‐ tinues
tobe displa yed, you must add more
Ad Blue ®
. Park
ing Pa
rking theve hicle &
WARNING Risk offire caused byhot
ex haust sy stem parts
Flammable materials such as lea ves, grass or
twigs may ignite. #
Park theve hicle so that no flammable
material can come into con tact with hot
ve hicle components. #
In particular, do not park on dry grass‐
land or har vested grain fields. &
WARNING Risk of accident and injury
due toleaving children unat tended in the
ve hicle
If ch ildren are left unat tended in theve hicle,
th ey could, in part icular:
R open doors, thereby endangering other
persons or road users.
R get out and be stru ck byoncoming traf fic.
R operate vehicle equipment and become
trapped, forex ample.
In addition, thech ildren could also set the
ve hicle in motion by,fo rex ample:
R releasing the parking brake.
R changing the transmission position.
R starting theve hicle. #
Never lea vechildren unat tended in the
ve hicle. #
When leaving theve hicle, alw aysta ke
th eke y with you and lock theve hicle. #
Keep theve hicle key out of there ach of
ch ildren. *
NO
TEDama getotheve hicle or the drive‐
train due torolling away #
Always park your vehicle safely and
according tolegal requirements. #
Always proper lysecure theve hicle
against rolling away. 15 0
Driving and pa rking

*
NO
TETransmission damage caused by
ro lling in neut ral position If
th e engine is switched off and theve hicle
ro lls in neut ral position (e.g. when towing),
th is can cause damage tothe driv etra in and
transmission. #
Only allow theve hicle toroll brief lyin
th e neutral position. Depending on
the transmission, the automatic
transmission switches totransmission position
005D (9-speed au tomatic transmission) or005C (7-
speed automatic transmission) when switching
off the engine. The po wer transmission between
th e engine and transmission is inter rupte d in
transmission position 005C. Inthis case, shift the
automatic transmission totransmission position
005D before switching off the engine when theve hi‐
cle is stationar y.Obser vethe messages on the
multifunction displa y.App lythe parking brake to
pr eve nttheve hicle from rolling away.
Obser vethefo llowing points toensure that the
ve hicle is properly secured against rolling away
unin tentionally. #
Always apply the parking brake. #
On uphill or downhill inclines: turnthe
front wheels towa rdsth eke rb. #
Vehicles with manual transmission:
engage firs t or reve rsege ar. #
Vehicles with automatic transmission:
engage transmission position 005D.#
Turn theke yto position 005Aand switch off the
engine. Electric parking brake
Information on
the electric pa rking brake &
WARNING Risk of accident and inju ry
due toleaving children unat tended in the
ve hicle
If ch ildren are left unat tended in theve hicle,
th ey could, in part icular:
R open doors, thereby endangering other
persons or road users.
R get out and be stru ck byoncoming traf fic.
R operate vehicle equipment and become
trapped, forex ample. In addition,
thech ildren could also set the
ve hicle in motion by,fo rex ample:
R releasing the parking brake.
R changing the transmission position.
R starting theve hicle. #
Never lea vechildren unat tended in the
ve hicle. #
When leaving theve hicle, alw aysta ke
th eke y with you and lock theve hicle. #
Keep theve hicle key out of there ach of
ch ildren. Fo
rth e automatic functions towo rkcor rectl y,the
driver must be seated in the cor rect seat position
(/ page 69).
% The electric parking brake is only actually
applied when
there d0024 indicator lamp
lights up continuousl y.
Au tomatically applying the electric parking
brake
When youre mo vetheke y from the ignition lock
when theve hicle is stationar y,the parking brake
is applied automaticall y.
The red0024 indicator lamp in the multifunction
display lights up. The electric parking brake is
only actually applied when there d0024 indicator
lamp lights up continuousl y.
Re leasing the electric pa rking brake automat‐
ically
Ve hicles with automatic transmission:
The electric parking brake of your vehicle is
re leased when all of thefo llowing conditions are
fulfilled:
R the co-driver seat is occupied
R the seat belt tongue of the seat belt is inser‐
te d into the driver's seat belt buckle
R the engine is running
R you shift the transmission toposition 005Bor
005E
Ve hicles with manual transmission:
The electric parking brake of your vehicle is
re leased when all of thefo llowing conditions are
fulfilled:
R the co-driver seat is occupied
R the seat belt tongue of the seat belt is inser‐
te d into the driver's seat belt buckle
R the engine is running Driving and pa
rking 151

Driving and driving saf
ety sy stems Note
s on driving sy stems and your responsi‐
bility Yo
ur vehicle is equipped with driving sy stems
which assist you in driving, parking and manoeu‐
vring theve hicle. The driving sy stems are only
aids. They are not a substitute foryo u paying
attention toyour sur roundings and do not relie ve
yo u of your responsibility per taining toroad traf‐
fi c la w.The driver is alw aysre sponsible for main‐
ta ining a safe dis tance totheve hicle in front, for
ve hicle speed, for braking in good time and for
st ay ing in lane. Alw ays pay attention tothe tra ffic
and inter vene if necessa ry. Be aware of the limi‐
ta tions rega rding the safe use of these sy stems.
Driving sy stems can neither reduce therisk of
accident if youfa ilto adapt your driving style nor
ove rride the la wsof ph ysics. They cannot alw ays
ta ke into account road, weather or traf fic condi‐
tions. In
fo rm ation on vehicle sensors and cameras Some driving and driving saf
ety sy stems use
cameras and radar or ultrasonic sensors tomoni‐
to rth e area in front of, behind or next totheve hi‐
cle. 1
Cameras in the outside mir rors
2 Multifunction camera
3 Front camera
4 Ultrasonic sensors
5 Reversing camera
% Depending on
theve hicle's equipment, the
ra dar sensors are integrated on the side of
th ere ar bumpers and/or behind the
Mercedes star in thera diator grille. &
WARNING Risk of accident due to
re stricted de tection per form ance of vehi‐
cle sensors and cameras
If th e area around vehicle sensors or cameras
is co vered, damaged or dirty, cer tain driving
and saf ety sy stems cann otfunction cor rectly.
The reis a risk of an accident. #
Keep the area around vehicle sensors or
cameras clear of any obstructions and
clean. #
Have damage tothe bumper, radiator
grille or stone chipping in the area of
th e front and rear wind owsrepaired at a
qu alified specialist workshop. Ke
ep the areas of the cameras and sensors free
of dirt, ice and slush (/ page 229). The sensors
and cameras must not be co vered and the de tec‐
tion ranges around them must be kept free. Do
not attach additional license pla tebrac kets,
ad vertisements, sticke rs,fo ils or foils toprotect
against stone chippings in the de tection range of
th e sensors and cameras. Make sure that there
are no overhanging loads pr otru ding into the
de tection range.
In theeve nt of damage, or following a se vere
impact, ha vethe function of the sensors checked
at a qualified specialist workshop. Ha vedamage
or stone chipping in the area of the cameras
re paired at a qualified specialist workshop. Overview of driving sy
stems and driving
saf ety sy stems In
this section, you will find information about the
fo llowing driving sy stems and driving saf ety sys‐
te ms:
R ABS ( Anti-lock BrakingSystem)
(/ page 154)
R BAS (Bra keAssist System) (/ page154)
R ESP ®
(Electronic Stability Program)
(/ page 154)
R EBD ( Electronic Brakeforce Distribution)
(/ page 156)
R Active Brake Assi st (/ page 156)
R Adaptive brake lights (/ page158)
R Cruise control (/ page158) and limiter
(/ page 158)
R Active Dis tance Assi stDISTRONIC
(/ page 162) Driving and pa
rking 15 3

R
Hill start assist (/ page165)
R HOLD function (/ page165)
R Parking Assist PARKTRONIC (/ page166)
R Reversing camera (/ page167)
R 360° Camera
R Active Parking Assist (/ page169)
R ATTENTION ASSIST (/ page172)
R Traf fic Sign Assi st (/ page 173)
R Blind Sp otAssi st (/ page 174)
R Lane Keeping Assist (/ page174) Fu
nction of ABS (Anti-lock Braking Sy stem) ABS controls
the brake pressure in critical situa‐
tions:
R the wheels are pr evented from lock ing during
braking, forex ample at maximum full- stop
braking or when there is insuf ficient tyre trac‐
tion
R thesteerability of theve hicle in term s of
ph ysical possibilities is ensured when braking
If ABS inter venes, you will feel pulsations in the
brake pedal. The pulsating brake pedal may be an
indication of hazardous road conditions and func‐
tions as a reminder totake extra care while driv‐
ing. Fu
nction of BAS (Brake Assist Sy stem) BA
S suppo rts yo u with additional braking forc e in
an emer gency braking situation.
If yo u depress the brake pedal quickl y,BA S is
acti vated:
R BAS au tomatically boosts the braking forc e of
th e brakes
R BAS can sho rten the braking dis tance
R ABS pr events the wheels from locking
When youre lease the brake pedal, the brakes
function as usual again. BAS is deactivated. Fu
nction of ESP ®
(Electronic Stability Pro‐
gr am) ESP
®
can, within ph ysical limits, monitor and
impr ovedriving stability and traction in thefo l‐
lowing situations:
R when driving and pulling away on wet or slip‐
pe ry road sur faces
R when braking
If th eve hicle is deviating from the direction
desired bythe driver, ESP ®
can stabilise theve hi‐
cle byper form ing thefo llowing actions:
R one or more wheels are braked
R the engine output is adap ted according tothe
situation
% Only use wheels with
there commended tyre
sizes. Only then will ESP ®
function properly.
If th e00E5 warning lamp flashes in the instru‐
ment clus ter,one or more wheels ha vereached
th eir traction limit:
R adapt your driving style to suit the pr evailing
ro ad and weather conditions
R do not deactivate ESP ®
under any circum‐
st ances
R only depress the accelera tor pedal as far as is
necessary when pulling away
If th e00E5 warning lamp lights up continuousl y,
ESP ®
is not available due toa malfunction.
Obse rveth e information on warning lamps and
display messages (/ page 302).
When ESP ®
is deactivated, the00BB warning
lamp in the instrument clus ter lights up continu‐
ously.
Obser vethefo llowing points when ESP ®
is deac‐
tivated:
R vehicle stabilisation is dela yed and is signifi‐
cant lyreduced in the lo wer speed range
R the drive wheels may start tospin
R traction control is still active
% If ESP ®
is deactivated, ESP ®
will still support
yo u when braking. 15 4
Driving and pa rking

Ve
hicles with a detachable trailer coupling
Re duce therisk of damage tothe trailer coupling
and cont ribute toenvironmen tal pr otection. If you
do not need the ball nec k, removeit from the ball
neck mount and fit its co ver in there ar bumper
(/ page 177). Only with the co verfitted can the
emission values indicated forre al operation be
achie ved.
% During trailer operation,
the permissible
gross vehicle weight is inc reased by100kg
fo rve hicles regis tere d as passenger vehicles.
The maximum permissible rear axle load
must be obse rved. Fi
tting the co verfo r trailer coupling #
Inse rtthe co verflush into there cess on the
re ar bumper and press it upwards against the
bumper co vering at the latching points on the
outside right and left. #
Turn fast eners from position 0047toposition
0048. #
Ensure that thefast eners are fully engaged
and firm lyin position 0048. At
taching the ball neck &
WARNING Danger of accident‑ and inju ry
due toincor rectly ins talled and secured
ball coupling
If th e ball coupling has not engaged, it can
become de tach ed during driving and endan‐
ge rot her road users. #
Engage the ball coupling as described
and ensure that it is securely ins talled. &
WARNING Danger of accident due to
non-engaged ball coupling
If th e ball coupling has not engaged, the
trailer can become de tach ed. #
Always engage the ball coupling as
described and ensure that it is securely
ins talled. Re
quirements
R Trailer hit chkey #
Notethe number of theke yth at belongs to
th e ball neck of the trailer hitch.
Wi th th is numbe r,yo u will receive a replace‐
ment key at a Mercedes-Benz service centre.
% Depending on
theve hicle equipment, the
holder forth e ball neck on theve hicle can be
pr otected with a co ver in the bumper. #
Release the two quick- re lease fasteners for
th e co ver in the bumper and remo vethe
co ver (/ page177). #
Take the ball neck of the trailer hitch out of
th estow age space on theright-hand side in
th ere ar and stowthe co veraw ay. #
Unlock lock6in handwheel 1with thekey.
Re d mark 3onthe handwheel must be
aligned with green area 2on ball neck 4
(fitting position). #
Ifre d mark 3is not aligned with green area
2, unlock lock 6in handwheel 1with the
key. #
Pull handwheel 1outwards. Turn red mark
3 into green area 2of ball neck 4until
handwheel 1engages. #
Slide ball neck 4vertically into the holder
until it audibly engages.
The ball neck will lock automaticall y.Green
mark 3on handwheel 1is aligned with
green area2on ball neck 4. Driving and parking
17 7

Only if
the green mark on the handwheel is
aligned with the green area on the ball neck is
th e ball neck securely engaged. #
Lock lock 6in handwheel 1with thekey. #
Remo vetheke y and place cap 5on lock 6.
The ball ne ckis securely ins talled only if the
ball neck can be loc ked and theke yre mo ved. #
Store the trailer hitch key in a safe place, e.g.
in theve hicle document wallet.
If yo u cannot remo vetheke y,the ball neck may
be dirty. #
Remo vethe ball neck (/ page178) and
clean it ( /page 229).
If yo ustill cannot lock the ball neck af ter cleaning
it, the trailer hitch is damaged. #
Remo vethe ball nec k.
Safe trailer ope ration is not guaranteed. The
ball neck mu stno longer be used for trailer
operation. #
Have the trailer hitch checked at a qualified
specialist workshop. Re
moving the ball ne ck Re
quirements
R Trailer hit chkey #
Remo vecap 5from lock 6in handwheel
1. #
Unlock lock 6in handwheel 1with th ekey. #
Hold ball neck 4in place. #
Pull handwheel 1outwards. Turn red mark
3 on handwheel 1into green area 2of
ball neck 4until handwheel 1engages.
Pa y attention tothe pictogram on handwheel
1. #
Pull ball neck 4out down wards. #
Ifth e ball neck is dirty, clean it
(/ page 229). %
Depending on
theve hicle equipment, the
holder forth e ball neck on theve hicle can be
pr otected with a co ver in the bumper. #
Store the ball neck with theke y inser ted in
th estow age space on theright-hand side in
th ere ar and remo vethe co verfo rth e ball
neck holder. #
Insert the co ver in the lo wer section of the
bumper and tighten the two quick- re lease fas‐
te ners forth e co ver (/ page177). Coupling/uncoupling a
trailer Re
quirements
R The ball neck must be engaged in a securely
locked position.
Tr ailers with 7-pin plugs can be connec tedto the
ve hicle using thefo llowing adap ters:
R Adapter plug
R Adapter cable
Coupling a trailer
* NO
TEDama getothest ar ter battery due
to full discharge Charging
the trailer battery using the po wer
supply of the trailer can damage thest ar ter
batter y. #
Do not use theve hicle's po wer supply
to charge the trailer batter y. 1
Eyeletfor break away cable
The eyelet on the ball neck is used exclusively for
attaching the trailer break away cable. You must
not attach a tow rope, a tow bar or anything simi‐
lar totheey elet. The eyelet has not been
designed for such a load and may tear. #
Shiftthe transmission toposition 005D. #
Apply theve hicle's parking brake. #
Close all the doors. 17 8
Driving and pa rking

Information about Mercedes PRO (Mercedes
me)
Mercedes-Benz Vans vehicles support thefo llow‐
ing telematics solutions depending on what is
selec ted:
R Mercedes PRO
R Mercedes me
When you ha veregis tere d and logged in with a
user account tothe Mercedes PRO Portal or
Mercedes me Portal, then services and of fers
from Mercedes-Benz Vans will be available to
yo u.
Av ailability of Mercedes PRO is countr y-depend‐
ent. You can check theav ailability of Mercedes
PRO in your country in the Mercedes PRO Portal:
http://www.mercedes.pro
Av ailability of Mercedes me is countr y-depend‐
ent. You can check theav ailability of Mercedes
me in your country in the Mercedes me Portal:
http://www.mercedes.me
Fo r more information on Mercedes PRO or
Mercedes me contact a Mercedes-Benz service
centre or visit the Mercedes PRO Portal or
Mercedes me Portal. Information about Mercedes PRO connect
(Mercedes me connect)
Mercedes PRO connect or Mercedes me connect
is the connectivity product from Mercedes-Benz
th at intelligent lyconnects your vehicle with your
smartphone, your tablet or your PC. You can then
call up diverse information about your vehicle at
any time, forex ample, or control specific vehicle
functions remo tely.
Among stothers, Mercedes PRO connect or
Mercedes me connect pr ovide thefo llowing serv‐
ices:
R Breakdown Management (breakdown assis‐
tance call button)
In theeve nt of a breakdown, you can use the
breakdown assis tance call button in theove r‐
head control panel tomake a call tothe
Mercedes-Benz Cus tomer Centre
(/ page 192).
Yo u can also select a menu ent ryinthe multi‐
media sy stem (/ page191).
R Info call/General question about your vehicle
(Info call button), if available Use
the Info call button in theov erhead con‐
trol panel tomake a call tothe Mercedes-
Benz Cus tomer Centre (/ page192).
R Mercedes-Benz Emer gency call sy stem (SOS
button)
Use the0053 button (SOS button) in the
ov erhead cont rol panel tomake a call tothe
Mercedes-Benz emergency call centre
( / page 192).
R Accident Recovery
Ac cident Recovery isavailable foryo u as a
supplement tothe Mercedes-Benz emer gency
call sy stem. If desired, at the conclusion of an
emer gency call, your call is forw arded tothe
Mercedes-Benz Cus tomer Centre, so you can
ha ve your vehicle towe daw ay toa Mercedes-
Benz service centre, forex ample
(/ page 192).
The Mercedes-Benz Cust omer Centre andthe
Mercedes-Benz emer gency call centre are availa‐
ble foryo u around the clock forth e use of the
services. Obser vethe legal requ irements forthe
country in whi chyou are stay ing.
To use the services in your vehicle, thefo llowing
conditions must be me t:
R Your vehicle is in an area with suf ficient GSM
network co verage.
R The ignition is switched on.
More information on Mercedes PRO and
Mercedes PRO connect and thera nge of services
of fere d can be found in the Mercedes PRO sup‐
plement at: https://moba.i.daimler.com/
mar kets/ece-r ow/baix/truc ks/mercedespro/
en_GB/index.html
Fu rther information about Mercedes me and
Mercedes me connect and thera nge of services
of fere d can be found in the Mercedes me supple‐
ment at: https://moba.i.daimler.com/mar kets/
ece-r ow/baix/ca rs/connectme/en_GB/
#emotions/S tartseite.html Calling
the Mercedes-Benz Cus tomer Centre
using the multimedia sy stem
Multimedia sy stem:
4 © 5
Phone 5
g #
Call Mercedes PRO connect orMercedes me
connect.
Wi th your appr oval, theve hicle transmits the
re qu ired data tothe Mercedes-Benz Cus‐ Mercedes PRO
191

1
Direction of pull wi th75° lashing angle
2 Direction of pull with 45° lashing angle
The lashing angle is the angle form ed between
th e load compartment floor and the lashing mate‐
ri al. For optimum load securing in accordance
with standard ISO 27955 the lashing angle must
be between 45° 2and 75°1. The maximum
nominal tensile load of 350 daN forth e tie-down
ey es in the load compartment floor or in the
guide rails may not be exceeded. Overview of lashing points
Example:
variable lashing points in the guide rails
1 Guide rails
2 Tie-down eye
Do not attem pttomodify or repair the lashing
points, tie-down eyes or lashing materials. Read
th e information on qualified specialist workshops
(/ page 22). Fi
tting and removing tie-down eyes &
WARNING Risk of injury duetoincor‐
re ctly ins talled tie-down eyes
If th e tie-down eyes are not cor rectly ins tal‐
led, they can slip or tear out.
This may cause objects, luggage or the load
to slip, tip over or be throw n about theve hicle
interior, striking vehicle occupants. #
Make sure that the tie-down eyes are
cor rectly ins talled and do not mo ve. #
Obser vethe no tes on the loading guidelines
and on securing loads (/ page212). Example: guide
rails Ti
e-down eyes for guide rails
Fi tting #
Turn me tal retaining ring 3 sothat it is paral‐
lel tothe long axis of tie-down eye2 as illus‐
tra ted.
The locking pin can only be pushed down suf‐
fi ciently and allow the tie-down eyeto be fit‐
te d, mo ved or remo ved, if the me talre taining
ri ng is para lleltothe long axis of the tie-down
ey e. #
Hold tie-down eye2 between your fore finger
and middle finger as illust rated, and place
yo ur thumb thro ugh me talre taining ring 3
and on the cent ral pressure point. #
Use your thumb topush the locking pin down
as far as it will go. #
Push tie-down eye2 near the load using the
notches on guide rail1, and mo veit appr ox‐
imately 12mm. #
Remo veyour thumb from the pressure point
and slide tie-down eye2 until it engages. Tr
ansporting 215