2021 MERCEDES-BENZ V-CLASS MPV ESP

Only ha
verepairs and maintenance workinthe
area of thefo llowing components car ried out by a
qu alified specialist workshop:
R vehicle components car rying live voltage
R transmission aerials
R multimedia sy stem and sound sy stem
If yo u ha veany queries or suggestions, consult a
qu alified specialist workshop. Implied
warranty
* NO
TEDama getotheve hicle arising from
violation of these operating instructions. Damage
totheve hicle can arise from viola‐
tion of these operating instructions.
Such damage is not co veredby either the
Limited Warranty or the new or used-vehicle
wa rrant y. #
Obser vethe instructions in these oper‐
ating instructions on proper operation
of your vehicle as well as rega rding pos‐
sible vehicle damage. QR codes
forre scue card
The QR code sticke rs are af fixe dto the B-pillar on
th e driver's and co-driver's side. In theeve nt of
an accident, emergency services can use the QR
code toquickly de term ine the cor responding res‐
cue card foryo ur vehicle. The cur rent rescue card
contains, in compact form ,th e most impor tant
information about your vehicle e.g. thero uting of
electric cables.
Fu rther information can be obtained at https://
www.mercedes-benz.de/qr-code. Data
storage Data processing in
theve hicle Electronic control units
Electronic control units are
fitted in your vehicle.
Control units process data which, forex ample,
th ey receive from vehicle sensors, generate
th emselves or exch ange between themselves.
Some contro l units arerequ ired forth e safe oper‐
ation of your vehicle, some assist you when driv‐
ing, such as driver assis tance sy stems, while oth‐
ers enable comfort or inf otainment functions. The
following pr ovides you with general informa‐
tion rega rding data processing in theve hicle.
Ad ditional information rega rding exactly which
data in your vehicle are collected, sa ved and
transmit tedto third parties, and for what pur‐
pose, can be found in the information directly
re lated tothe functional characteristics in ques‐
tion in their respective operating instructions.
This information is also available online and,
depending on theve hicle equipment, digitally.
Pe rsonal data
Every vehicle is identified bya unique vehicle
identification number. Depending on the count ry,
th is vehicle identification number can be used by,
fo rex ample, go vernmental authorities todeter‐
mine the identity of theow ner. The reare other
possibilities for using data collected from the
ve hicle toidentify theow ner or driver, su chas
th e licence plate number.
Therefore, data generated or processed bycon‐
trol units may be attributa bletoa person or,
under cer tain conditions, become att ributable to
a person. Depending on which vehicle data are
av ailable, it may be possible tomake inferences
about, forex ample, your driving behaviour, your
location, your route or your use pat tern s.
Legal requirements rega rding the disclosure
of data
If legally requ ired todo so, manufacturers are, in
individual cases, legally obliged toprov ide gov‐
ernmental entities, upon request and tothe
ex tent requ ired, data stored bythe manufacturer.
Fo rex ample, this may be the case during the
in ve stigation of a criminal of fence.
Go vernmental entities are themselves, in individ‐
ual cases and within the applicable legal frame‐
wo rk, authorised toread out data from theve hi‐
cle. In the case of an accident, information that
can help with an in vestigation can, therefore, be
ta ke n from the airbag cont rol unit, forex ample.
Operational data in theve hicle
This is data rega rding the operation of theve hi‐
cle, which ha vebeen processed bycontrol units.
This includes thefo llowing data, forex ample:
R vehicle status information such as the speed,
longitudinal acceleration, lateral acceleration,
number of wheel revo lutions or thefast ened
seat belts display
R ambient conditions, such as temp erature, rain
sensor or dis tance sensor 24
General no tes

#
You should on lyuse seat co vers that
ha ve been appr oved forth e cor respond‐
ing seats byMercedes-Benz. Ve
hicles with window airbags in all rows of
seats: &
WARNING Risk of injury duetomalfunc‐
tioning sensors in the door
The function of the airbags can be impaired
due tomodifications or incor rect wo rkper‐
fo rm ed on the doors or door trim, or if the
doors are damaged. #
Never modify the doors or parts of the
doors. #
Always ha vewo rkon the doors or door
trim car ried out at a qualified specialist
wo rkshop. &
WARNING Risk of injury duetodeplo yed
airbag
A deplo yed airbag no longer of fers any pro‐
te ction. #
Have theve hicle towe dto aqu alified
specialist workshop in order tohave the
deplo yed airbag replaced. Ha
ve deplo yed airbags replaced immediately. St
atus of the co-d rive r airbag Fu
nction of the automatic co-d rive r airbag
shu toff
The automatic co-driver airbag shutoff is able to
de tect whe ther the co-driver seat is occupied by
a person or a child restra int sy stem. The co-driver
airbag is enabled or disabled accordingly. &
WARNING Risk of injury or death dueto
objects under the co-driver seat
Objects trapped under the co-driver seat can
inter fere with the function of the automatic
co-driver airbag shutoff or damage the sys‐
te m. #
Do not store any objects under the co-
driver seat. #
When the co-driver seat is occupied,
make sure that no objects are trapped
under the co-driver seat. When
fitting a child restra int sy stem tothe co-
driver seat, alw ays make sure of thefo llowing:
R Ensure that thech ild restra int sy stem is posi‐
tioned cor rectly (/ page 40).
R Always comply with thech ild restra int sy stem
manufacturer's ins tallation instructions.
R Never place objects (e.g. cushions) under or
behind thech ild restra int sy stem.
R The entire base of thech ild restra int sy stem
must alw aysre st on the sitting sur face of the
co-driver seat.
R The ba ckrest of thefo rw ard-facing child
re stra int sy stem must, as far as possible, be
re sting on the seat backrest of the co-driver
seat.
R The child restra int sy stem must not touch the
ro of or be put under stra in by the head
re stra ints. Adjust the seat backrest inclina‐
tion and the head restra int setting accord‐
ingly. &
WARNING Risk of injury or death dueto
objects between the seat sur face and the
ch ild restra int sy stem
Objects between the sitting sur face and the
ch ild restra int sy stem could af fect the func‐
tion of the automatic co-driver airbag shutoff. #
Do not place any objects between the
sitting sur face and thech ild restra int
sy stem. #
Make sure that the entire base of the
ch ild restra int sy stem is resting on the
sitting sur face of the co-driver seat. #
Make sure that the backrest of the
fo rw ard-facing child restra int sy stem is,
as far as possible, resting on the seat
backrest of the co-driver seat. #
Always comply with thech ild restra int
sy stem manufacturer's ins tallation
instructions. A person on
the co-driver seat must obser vethe
fo llowing information:
R Fasten seat belts cor rectly (/ page 28).
R Sit in an almost upright seat position with
their back against the seat backrest.
R Sit with their feet resting on thefloor, if possi‐
ble. Occupant saf
ety33

The co-driver airbag may
otherwise be disabled
by mis take ,fo rex ample, in thefo llowing situa‐
tions:
R The co-driver transfers their weight bysup‐
porting themselves on a vehicle armrest.
R The co-driver sits in such a wayth at their
we ight is raised from the sitting sur face. &
WARNING Risk of injury or death dueto
a disabled front passenger airbag
The front passenger airbag is disabled when
th ePA SSENGER AIR BAG OFF indicator lamp
is lit.
A person in the front passenger seat could
th en, forex ample, come into con tact with the
ve hicle interior, especially if the person is sit‐
ting too close tothe cockpit.
If th e front passenger seat is occupied,
alw ays ensure that:
R the classification of the person in the
front passenger seat is cor rect and the
front passenger airbag is enabled or disa‐
bled in accordance with the person in the
front passenger seat.
R the front passenger seat has been mo ved
as far back as possible.
R the person is seated cor rectly. #
Both before and during the journe y,
ensure that thest atus of the front
passenger airbag is cor rect. If
th e co-driver seat is occupied, the classification
of the person or child restra int sy stem on the co-
driver seat take s place af terth e co-driver airbag
shutoff self-test. The PASSENGER AIR BAG OFF
indicator lamp displa ys thest atus of the co-driver
airbag.
Alw ays obser vethe no tes on the function of the
PA SSENGER AIR BAG OFF indicator lamp
(/ page 34). Fu
nction of thePA SSENGER AIR BAG indicator
lamps The
PASSENGER AIR BAG ON indicator lamp is
inoperative. When the ignition is switched on, it
lights up brief lyand then goes out again. Only the
PA SSENGER AIR BAG OFF indicator lamp displa ys
th est atus of the co-driver airbag. The
PA SSENGER AIR BAG OFF indicator lamp may be
lit continuously or be off.
Ve hicles without an automatic co-driver airbag
shutoff ha vea special sticke r af fixe dto the side
of the cockpit on the co-driver side
(/ page 45).
Self-test of automatic co-driver airbag shutoff
The PASSENGER AIR BAG OFF indicator lamp
lights up for appro ximately six seconds du ring the
self-test when the ignition is switched on.
The status of the co-driver airbag is displa yed
af te rth e self-tes t:
R PASSENGER AIR BAG OFF is not lit: the co-
driver airbag may deploy during an accident.
R PASSENGER AIR BAG OFF lights up continu‐
ously: the co-driver airbag is disabled. It will
not be deplo yed in theeve nt of an accident.
If th ePA SSENGER AIR BAG OFF indicator lamp
and the0075 restra int sy stem warning lamp light
up simultaneousl y,the co-driver seat may not be
used. Also in this case, do not fit a child restra int
sy stem tothe co-driver seat. Ha vethe automatic
co-driver airbag shutoff checked and repaired
immediately at a qualified specialist workshop.
St atus indicator
If th e co-driver seat is occupied, ensure, bo th
before and during the journe y,that thest atus of 34
Occupant saf ety

th
e co-driver airbag is cor rect forth e cur rent sit‐
uation.
Af terfitting a rear wa rd-facing child restra int
sy stem tothe co-d rive r seat: PASSENGER AIR
BA G OFF must be lit continuousl y.&
WARNING Risk of injury or death when
using a rear wa rd-facing child restra int
sy stem while the front passenger airbag
is enabled
If yo u secure a child in a rear wa rd-facing child
re stra int sy stem on the front passenger seat
and thePA SSENGER AIR BAG OFF indicator
lamp is off, the front passenger airbag can
deploy in theeve nt of an accident.
The child could be stru ck bythe airbag. #
Always ensure that the front passenger
airbag is disabled. The PASSENGER AIR
BA G OFF indicator lamp must be lit. #
NEVER use a rear wa rd-facing child
re stra int sy stem on a seat with an ENA‐
BLED FRONT AIRB AG. This can result in
th e DEAT H of or SERIOUS INJURY tothe
CH ILD. When
fitting a child restra int sy stem tothe co-
driver seat, obser vetheve hicle-specific informa‐
tion (/ page 46).
Depending on thech ild restra int sy stem and the
st ature of thech ild, thePA SSENGER AIR BAG
OFF indicator lamp may be off. In this case, do
not fit th ere ar wa rd-facing child restra int sy stem
to the co-driver seat.
Ins tead, fit th ere ar wa rd-facing child restra int
sy stem toa suitable rear seat.
Af terfitting a forw ard-facing child restra int
sy stem tothe co-d rive r seat: depending on the
ch ild restra int sy stem and thest ature of the
ch ild, PASSENGER AIR BAG OFF may be lit con‐
tinuously or be off. Alw ays obser vethefo llowing
information. &
WARNING Risk of injury or death dueto
incor rect positioning of thefo rw ard-
fa cing child restra int sy stem
If yo u secure a child in a forw ard-facing child
re stra int sy stem on the front passenger seat
th at is positioned too close tothe cockpit, in
th eev ent of an accident, thech ild could:
R come into con tact with th eve hicle interior
if th ePA SSENGER AIR BAG OFF indicator
lamp is lit, forex ample
R bestru ck bythe airbag if thePA SSENGER
AIR BAG OFF indicator lamp is off. #
Always mo vethe front passenger seat
as far back as possible and fully retract
th e seat cushion length adjustment.
While doing so, alw ays make sure that
th e shoulder belt stra p is cor rectly
ro uted from the seat belt outlet of the
ve hicle tothe shoulder belt guide on the
ch ild restra int sy stem. The shoulder belt
st ra p must be routed forw ards and
down wards fr omthe seat belt outlet. If
necessar y,adjust the seat belt outlet
and the front passenger seat accord‐
ingly. #
Always comply with thech ild restra int
sy stem manufacturer's ins tallation
instructions. When
fitting a child restra int sy stem tothe co-
driver seat, obser vetheve hicle-specific informa‐
tion (/ page 46).
If a person is sitting on the co-d rive r seat:
PA SSENGER AIR BAG OFF may be lit continuously
or be off, depending on the person's stature.
A person on the co-driver seat must alw ays
obser vethefo llowing information:
R Ifth e co-driver seat is occupied byan adult or
a person with a stature cor responding tothat
of an adult, thePA SSENGER AIR BAG OFF
indicator lamp must be off. This indicates that
th e co-driver airbag is enabled.
If th ePA SSENGER AIR BAG OFF indicator
lamp is lit continuousl y,an adult or person
with a build cor responding tothat of an adult
should not use the co-driver seat.
Ins tead, they should use a rear seat.
R Ifth e co-driver seat is occupied bya person
of smaller stature (e.g. a teenager or small
adult), thePA SSENGER AIR BAG OFF indica‐
to r lamp either lights up continuously or Occupant saf
ety35

The selected setting
forth e acoustic locking
ve rification signal must comply wi th there le‐
va nt national road and traf fic re gulations. In
some countries, including German y,using the
acoustic locking verification signal is forbid‐
den bytraf fic la ws(in accordance with §16
Pa ra. 1 and §30 Para. 1 of the German
national road traf fic re gulations). The driver
of theve hicle must comply with these regula‐
tions. In countries where the use of this func‐
tion is forbidden, this function is not activa‐
te d in theve hicle and must not be activated. Changing
the unlocking settings The
key has thefo llowing adjus table unlocking
functions:
R unlock cent rally
R unlock the driver's door #
Toswitch between settings: press and hold
th e0036 and0037 buttons at the same time
fo r appro ximately six seconds until the indica‐
to r lamp flashes twice. #
Tounlo cktheve hicle centrally when the
unlocking function is selected for the driv‐
er's door: pressthe0036 button a second
time. Re
moving and inse rting the emer gency key %
The anti-theft alarm sy
stem (A TA) is triggered
when you unlo ckand open theve hicle using
th e emer gency key (/ page67). #
Toremo ve:push release cat ch1 inthe
direction of the ar row and simultaneously pull
emer gency key2 comp lete ly out of thekey. #
Toinser t:push emer gency key2 com‐
ple tely in totheke y until it en gage s and
re lease cat ch1 is back in its initial position. Re
placing the key battery &
DANG ER Risk of fata l injuries due to
swallowing batteries
Batteries contain toxic and cor rosive subs tan‐
ces. Swallowing batteries may cause se vere
internal burns tooccur within two hours.
There is a risk of fata l injur y. #
Keep batteries out of there ach of chil‐
dren. #
Ifth e battery compartment does not
close securely, do not use theke y any
lon ger and keep it out of there ach of
ch ildren. #
If batteries are swallo wed, seek medical
attention immediately. +
ENVIRONMEN
TALNO TEEnvironmental
damage due toimproper disposal of bat‐
te ries Batteries contain pollutants. It is
illegal todispose of them with the household
ru bbish. #
Dispose of batteries in an
environmen tally responsible manner.
Ta ke dischar ged batteries toaqu alified
specialist workshop or toa collection
point for used batteries. Re
quirements
R yourequ ire a CR 2025 3 V cell battery
Changing the bat tery
Mercedes-Benz recommends that you ha vethe
battery changed at a qualified specialist work‐
shop. #
Remo vethe emer gency key ( / page 50). 50
Opening and closing

Sliding door
Opening/closing
the sliding door from out‐
side &
WARNING Risk of becoming trapped due
to an open sliding door which is not
engaged in place
On an incline, the sliding door can mo veby
itself.
This can cause you or other people to
become trapped. #
Always make sure that the open sliding
door is engaged. Todo so, open the slid‐
ing door tothestop. *
NO
TEDama getothe sliding door due to
incor rect use Using
the lo wer guide of the sliding door (car‐
ri age) as a step can result in damage tothe
trim and/or mechanical components of the
sliding door. #
Do not use the lo wer guide of the sliding
door (car riage) as a step. Opening
The sliding door is equipped with an active
re
tainer, which engages when the door is opened
as far as it will go. #
Pull door handle 1inthe direction of the
ar row.
The sliding door opens. #
Push back the sliding door using door handle
1 until it engages. #
Check the sliding door catch.
Closing #
Pull the sliding door bydoor handle 1.
The sliding door is released from its catch. #
Push the sliding door firm lyforw ards using
door handle 1and close it. Opening/closing
the sliding door from inside &
WARNING Risk of becoming trapped due
to sliding door opening towa rdsth ere ar
When you open the sliding door, the sliding
door could hit other people as it mo ves
to wa rdsth ere ar of theve hicle. #
Only open the sliding door when tra ffic
conditions permit. Re
quirements
R The child saf ety lock is deacti vated.
Opening #
Pull back rock er switch 1.
If th e door is loc ked, locking pin 3pops up.
The sliding door unloc ksand opens. #
Push back the sliding door using door handle
2 until it engages. #
Check the sliding door catch.
Closing #
Push rocker switch 1forw ards.
The sliding door is released from its catch. #
Push the sliding door forw ards using door
handle 2and close it. Electric sliding door
Fu
nction of the electric sliding door &
WARNING Risk of becoming trapped
despite reve rsing function
The reve rsing feature does not react:
R tosoft, light and thin objects, e.g. fingers
R overth e last 8 mm of the closing mo ve‐
ment
The reve rsing feature therefore cann otpre‐
ve nt someone being trapped in these situa‐
tions. 54
Opening and closing

Opening
1
Sliding door button forth e sliding door on the
left-hand side
2 Sliding door button forth e sliding door on the
ri ght-hand side
3 Rocker switch
4 Locking knob
5 Sliding door button in the door sill
Yo u can on lyopen a sliding door with sliding door
button 5inthe door sill or with rocker switch
3 onthe door handle if thech ild-proof lock has
not been activated.
The sliding door is equipped with an active
re tainer, which engages the door at the end stop
when opened. #
Brief lypress appropriate sliding door button
1 or2 inthe cent reconsole.
or #
Press sliding door button 5inthe door sill.
or #
Brief lypull back rocker switch 3.
If th e door is loc ked, locking knob 4pops
up. The sliding door unloc ks, automatic oper‐
ation is star ted and the sliding door opens. If
yo u use sliding door button 1or2 inthe
centre console you will hear two warning sig‐
nals during the opening procedure.
The indicator lamp in sliding door button 1
or 2 inthe cent reconsole flashes forthe
duration of automatic operation.
The indicator lamp in sliding door button 1
or 2 inthe cent reconsole is lit whene ver
th e appropriate sliding door is open. Depend‐
ing on theve hicle equipment, the display can
also show theSliding door open message.
Closing #
Brief lypress appropriate sliding door button
1 or2 inthe cent reconsole.
or #
Press sliding door button 5inthe door sill.
or #
Brief lypush rocker switch 3forw ards.
The sliding door is released from its lock and
automatic operation is star ted. The sliding
door closes.
If yo u use sliding door button 1or2 inthe
centre console you will hear two warning sig‐
nals during the closing procedure.
The indicator lamp in sliding door button 1
or 2 inthe cent reconsole goes out when‐
eve rth e cor responding sliding door is closed.
Inter rupting automatic operation #
Press cor responding sliding door button 1
or 2 inthe cent reconsole again.
or #
Press sliding door button 5inthe door sill
again.
or #
Brief lypull back rocker switch 3. Opening/closing
the electric sliding door
with thekey %
If
th eve hicle is fitted wi thtwo sliding doors,
th e0042 button on theke y can only be used
to open or close one of the two sliding doors
(/ page 57). #
Tounlo ck:brie fly press the0042 button on
th ekey. #
Toopen: press and hold the0042 button on
th eke yfo r longer than 0.5 seconds.
Yo u will hear two acoustic signals and the
sliding door will open automaticall y.56
Opening and closing

#
Toclose: press and hold the0042 button on
th eke yfo r longer than 0.5 seconds.
Yo u will hear two acoustic signals and the
sliding door will close automaticall y.#
Tointer rupt automatic operation: briefly
press the0042 button on thekey.
The sliding door stops moving.
% In unf
avourable operating conditions, e.g.
frost, ice or heavy soiling, press and hold the
appropriate sliding door button. The electric
sliding door mo ves with increased forc e.
Obser vethat in such circum stances, the
obs tacle de tection is less sensitive. Tostop
th e mo vement, release the sliding door but‐
to n. Opening/closing the electrical sliding door
from the outside
#
Toopen: pull door handle 1.
The sliding door unloc ks, automatic operation
is star ted and the sliding door opens. In addi‐
tion, you will hear two warning signals. #
Toclose: pull door handle 1.
The sliding door is released from its lock and
automatic operation is star ted. The sliding
door closes. #
Tointer rupt automatic operation: pull door
handle 1again. Prog
ramming the key button for the sliding
door Re
quirements
R The vehicle is equipped with two electric slid‐
ing doors.
R The sliding door tobe prog rammed is open.
R The ignition is switched on.
The 0042 button on theke y can be prog rammed.
Program the0042 button toopen theright or left
sliding door. 1
Sliding door button forth e sliding door on the
left-hand side
2 Sliding door button forth e sliding door on the
ri ght-hand side #
Press and hold sliding door button 1or2
in the cent reconsole forth e appropriate slid‐
ing door until the sliding door is closed and
fo ur tones ha vesounded.
The Left-hand electric sliding door key pro-
grammed/Right-hand electric sliding door
key programmedmessage appears inthe dis‐
pla y. Re
setting the electric sliding door Yo
u must reset the electric sliding door if there
has been a malfunction or a drop in voltage. #
Ifth e sliding door is open: close it byhand. #
Using the cor responding 0042or0041 sliding
door button on the cent reconsole, open the
sliding door at least 40 cm and then close the
sliding door comple tely. #
When the sliding door is closed, open the slid‐
ing door fully using the cor responding 0042
or 0041 sliding door button on the cent re
console.
The sliding door is reset and operational. Re
ctifying problems with the electric sliding
door The electric sliding door is loc
ked in place.
Unf avourable operating conditions, e.g. frost, ice
or heavy soiling, may obstruct the sliding door. Opening and closing
57