2021 MERCEDES-BENZ EQB SUV phone

If
ac all is made aTer automati caccident or break-
down de tection using them ultimedia system, the
fo llowing dat aisalso transmitted:
R Current mileag eand maintenanc edata
R Current vehicle location
If Ac ciden tand Breakdown Managemen tiscalled
via thev oice control system and no service has
been activated, but thed atap rotection queryh as
been con/ rmed, thef ollowing dat acan also be
called up from thev ehicleb ythe Mercedes-Benz
Customer Cent re:
R Current vehicle location
If th ed atap rotection prom pthas been rejec ted,
th ef ollowing dat aistransmitted toenable targe-
te da dvice and an e1cient service:
R Reason fort he initiation of thec all
R Rejectio nofthe dat aprotection prompt
R Countr yindicator of thev ehicle
R Setlanguag efor them ultimedia system
R Telephone number of thec ommunication plat-
fo rm installed in thev ehicle Dat Dat
atr atransf
ansf er if Mer
er if Mer cedes me connect ser
cedes me connect ser vices
vices
ar
ar ea ctiv
ea ctiv at
ated
ed
Onl yifthe respecti veservice is activated will
additional incident-speci/c dat abetransmit tedin
th es econd stag etoenable an optimal service.
An ove rviewoft he dat atransmitted can be found
in ther espectiv eterms of use forM ercedes me
connect services. These can be obtained in the
Mercedes me por tal: https://
me.secure.mercedes-benz.com
Dat Dat apr
apr ocessing
ocessing
The dat atransmitted within thes cope of thec all
is dele tedf romt he processing system aTer the
call is /nished, in so farast his dat aisnotbeing
used foro ther activated Mercedes me connect
services.
The incident-speci/c dat aisprocessed and stored
in theM ercedes-Benz Customer Centr eand, if
re qu ired toprocess thei ncident, forw arded tothe
service partner authorised bytheM ercedes-Benz
Customer Centre. Please take note of thed ata
pr otection information on theM ercedes me Inter-
ne tp ageh ttps://www.mercedes.me or in there
corded messag eimmediatel yaTer callin gthe
Me rcedes-Benz Custome rCentre.
% The recorded messag eisnotavailabl ein
ev eryc ountr y. Mer Mer
cedes me connect
cedes me connect Inf
Inf
or
ormation on Mer
mation on Mer cedes me connect
cedes me connect
% Mercedes me connect or individua lMercedes
me connect service sarenota vailabl eine very
countr y.Find out at aMercedes-Benz service
centr eifthese function sareavailabl einy our
countr y.
Mercedes me connect consists of multiple ser v-
ices.
Yo uc an use thef ollowing services via them ulti-
media system and theo verhead control panel, for
ex ample:
R Acciden tand Breakdown Managemen t(me
button or situation-dependent displa yinthe
multime dias ystem)
R Mercedes-Benz emer gency call system (auto-
matic eme rgency call and SOS button) 282 282
MBUX multimedia system

The Mercedes me connect
Acciden tand Break-
down Managemen tand theM ercedes-Benz emer-
ge ncy call centr eareavailabl etoy ou around the
cloc k.
The me button and theS OS button can be found
on thev ehicle's overhead control panel
(/ page278).
Yo uc an also call theM ercedes-Benz Customer
Centr eusing them ultimedia system
(/ page279).
Please no tethat Mercedes me connect is a
Mercedes-Ben zservice .Inemergencies, /rst call
th en ational emer gency service susing thes tand-
ar dn ational emer gency service telephone num-
bers. In emer gencies, youc an also use the
Mercedes-Benz eme rgency call system
(/ page289).
Obser vethec onditions of use forM ercedes me
connect and other services. These can be
obtaine dinthe Mercede smePortal: https://
me.secure.me rcedes-benz.com
Fu rther informatio nabout Mercedes me connect,
th ep rovided service scopea nd operation:
https://moba.i.daimler.com/mar kets/ece-r ow/ baix/cars/connectme/en_GB/#emotions/
St artsei te.html
Inf
Inf or
ormatio nonM er
matio nonM ercede smec onnectA
cede smec onnectAccident
ccident
and Br
and Br eakdo
eakdown Manag
wn Manag ement
ement
The Acciden tand Breakdown Managemen tcan
include thef ollowing functions:
R Supplemen ttothe Mercedes-Benz emer gency
call system (/ page289)
If necessar y,thec ontact person at the
Mercedes-Benz eme rgency call centr efor-
wa rdst he call toMercedes me connect Acci-
dent and Breakdown Management. Forw ard-
ing thec all is ho wever no tpossible in all coun-
tries.
R Breakdown assista ncebyatechnician on
location and/ orthet ow ing awa yofthe vehicle
to then earest Mercedes-Benz service centre
Yo um aybe charge df or these services.
R Addition tothee mer gency guide aTer auto-
matic accident or breakdown de tection
(/ page280)
In thee vent of abreakdown or accident, fur-
th er vehicle dat aissent whic henables optimal suppor
tbythe Mercedes-Benz Customer
Cent reand thea uthorised service partner or
breakdown assistance.
R Addition totheM ercedes me connect service
Te lediagnostics
Wi th th eTelediagnostics function, speci/c
we ar and failur ereports ar erecorded bythe
service pr ovider ,insof ar asthese can be
clear lyinterpr eted and ar eavailabl ethrough
th em onitoring of components that ar esubject
to diagnostics.
If yo ur vehicle de tects abreakdown or thre at
of ab reakdown, youm aybe prom pted via the
multimedia system tocontact theM ercedes-
Benz Customer Centr efor fur ther help. This
prom ptinthem ultimedia system onl yappears
when thev ehicleiss tationar y.
% Thes eservice saresubject to technical
re striction ssuchast he mobile phon ecove r-
age, mobil enetwo rkqualit yand thea bility of
th ep rocessing systems tointerpr etthet rans-
fe rred data. In some circumstances, this can
re sult in dela ysorthef ailur eoft he informa-
tion toappear in them ultimedia system. MBUX multimedia system
283
283

Mor
einformation about Mercedes me connect
service scan be obtaine dinthe Mercede smePor-
ta l: https://me.secure.mercedes-benz.com
Dat
Dat atr
atransf
ansf err
erred dur
ed dur ing Mer
ing Mer cedes me connect
cedes me connect
call ser
call ser vices
vices
The dat atransfer redd uring aMercedes me con-
nect call depends on:
R The reason fori nitiation of thec all
R The service that is selected in thev oice con-
trol system
R The activated Mercedes me connect services
Yo uc an /n dout whic hdataist ransfer redw hen
using thes ervices in thec urrentl yv alid Mercedes
me connect term sofu se and thed atap rotection
information forM ercedes me connect. Youc an
/n dt hese in your Mercedes me user account. Ov
Ov
er
ervie
vie woft
woft he Mer
he Mer cedes me &Apps menu
cedes me &Apps menu When
youl og in wit hauser account tothe
Mercedes me Portal, then services and o.ers
from Mercedes-Benz will be availabl etoy ou. Fo
rm orei nformation consult aMercedes-Benz
service centr eorvisittheM ercedes me por tal:
https://me.secure.mercedes-benz.com
% Mak esurey ou alw aysk eep theM ercedes me
apps updated.
Yo uc an call up them enu using Mercedes me &
Apps inthem ultimedia system.
In the Mercedes me &Apps menu, thef ollowing
options can be available:
R Connecting thev ehiclew itht he Mercedes me
user account
R Deleting aconnection between a Mercedes
me user account and thev ehicle
R Calling up theM ercedes me services
R Calling up apps suc has, In-Car O1ce or the
we bb rows er dependin gonavailability Ov
Ov
er
ervie
vie wofI n-Car
wofI n-Car O1ce
O1ce Using In-Car O1ce,
youc an connect your online
services wit hthe multimedia system. Re
quirements forI n-Car O1ce:
R Your mobile phone is connected wit hthe mul-
timedia system (/ page278).
R Youh ave auser accoun tfor theM ercedes me
Po rtal.
R The In-Car O1ce service is activated in the
Mercedes me Portal.
R Youh aveau ser accoun twithano nline
service ,e.g.w ithO 1ce 365 or Gmail, and
ha ve connected theu ser account wit hIn-Car
O1ce.
In-Car O1ce functions R Displa ypending appointments in thec alendar
- Readin gout calendar ent ries
- Calling stored telephone numbers
- Navigating toappointments wit hnavigable
destinations
- Deletin gacalendar ent ry
R Displa yand selection of task sa nd calls to
comple te
- Readin galoud 284
284
MBUX multimedi
asystem

-
Calling stored telephone numbers
- Deleting
R Noting calls
- Declining incoming calls and saving as a
task in theTasks &calls menu
R Marking entr yinTasks&calls as comple ted
O R
Managing e-mails
- Showing/reading e-mails
- Writing and forw ardin ge-mails
% Youc an star tthe In-Car O1ce function using
the Mercedes me &Apps menu. Please no te
th at cer tain functions ar eonlya vailabl ewhen
th ev ehicleiss tationar y. W W
eb br ow
eb br owser ov
ser overerview
view The
webb rows er is star tedu sing theMercedes
me &Apps menu. 1
URL entry
2 Bookmar ks 3
Webp age, back
4 Webp age, forw ards 5
Torefresh/stop
6 Options MBU
Xmultimedi asystem
285
285

%
Websites canno tbeshown while thev ehicleis
in motion. Ov
Ov
er
ervie
vie wofs mar
wofs martphon eint
tphon eintegr
egr ation
ation Wi
th Sma rtphone Integ ration, youc an use cer tain
functions on your mobile phone via them ultime-
dia system displa y.
Onl yone mobile phone at atime can be connec-
te dv ia Smartphone Integ ration tothem ultimedia
system. Also foru se wit htwo phone mode with
smartphone integ ration, onl yone additional
mobile phone can be connec tedu sing Blue tooth ®
wit hthe multimedia system.
The full rang eoff unctions forS martphone Inte-
gr atio niso nlyp ossibl ewithanI nterne tconnec-
tion. The appropriat eapplicatio nmustbed own-
loaded on them obile phone touse Smartphone
Integ ration. The mobile phone must be switched
on and connec tedtoaU SB portwitht he ç
symbol on them ultimedia system using asuitable
cable.
Apps forS martphone Integ ration
R Apple CarPlay ® R
Android Auto
% Fors afet yr easons, the/ rsta ctivation of
Smartphone Integ ration on them ultimedia
system must be car ried out when thev ehicle
is statio nary and thep arking brak eisapplied.
Yo uc an star tApple CarPlay ®
or Android Auto
from thed evice manager.
% Mercedes-Benz recommends disconnecting
th ec onnecting cable onl ywhen thev ehicleis
stationar y.
Ov Ov er
ervie
vie woftr
woftr ansf
ansferr
erred v
ed v ehicle data
ehicle data
When using Smartphone Integ ration, cer tain vehi-
cle dat aistransfer redtot he mobile phone. This
enables youtog ettheb est out of selected mobile
phone services. Vehicle dat aisnotdirectl yacces-
sible.
The following system information is transmitted:
R SoTwar erelease of them ultimedia system
R System ID (anonymised)
The transfer of this dat aisusedtooptimise com-
munication between thev ehiclea ndthem obile
phone. To
do this, and toassign se veralv ehicles tothe
mobile phone, avehiclei denti/er is random lyge n-
erated.
This ha snoconnectio ntothevehicle identi/ca-
tion number (VIN) and is dele tedw hen them ulti-
media system is rese t(/ pag e265).
The following driving status dat aistransmitted:
R Transmission position engaged
R Distinctio nbetwe en par ked, standstill, rolling
and driving
R Day/night mode of thei nst rument clus ter
R Driv etype
The transfer of this dat aisusedtoalter ho wcon-
te nt is displa yedtoc orrespond tothed riving sit-
uation.
The following position dat aistransmitted:
R Coordinates
R Speed
R Compass direction
R Acceleration direction 286 286
MBUX multimedia system

This dat
aisusedbyt he mobile phon etoimprove
th ea ccuracy of then avigation (e.g. forc ontinua-
tion in atunnel). Mer
Mer
cedes-Benz emerg
cedes-Benz emerg ency call syst
ency call system
em Inf
Inf
or
ormation on av
mation on availabl eemerg
ailabl eemerg ency call syst
ency call syst ems
ems Tw
ot ypes of emer gency call system ar eavailable
to youint hevehicle:
R Mercedes-Ben zemer gency call system
R 112 eme rgency call system (EU eCall)
The Mercedes-Benz Emer gency Cal lSystemisn ot
av ailabl eina ll countries. Youc an /n dmorei nfor- mation on
ther egional availabilit yofthe
Me rcedes-Benz Eme rgency Call System at:
https://www.mercedes-benz-mobile.com/extra/
ecall/
The following applies forb othe mer gency call sys-
te ms:
R The transfer of speci/c dat aisrequired fort he
intende dfunction of bo themer gency call sys-
te ms. This will be explained in the" Dat atrans-
fe r" section (/ page290).
R Both emer gency call systems ar eincluded as
standa rdequipment in your vehicle and are
activated at thef actor y. R
The use of bo themer gency call systems is
ex em ptfrom charge s.
R Both emer gency call systems onl yfunction in
areas in whic hthe mobile phon enetwo rkpro-
vider so.er mobile phone co verage.
Fo rb oths ystems, insu1cient networ kcove r-
ag ef romt he mobile phon enetwo rkproviders
can result in an emer gency call no tbeing
transmitted. MBUX multimedia system
287 287

Di.er
Di.er
ences
ences be
betw
tween t
een t he Mer
he Mer cedes-Benz emerg
cedes-Benz emerg ency call syst
ency call system and 112 emerg
em and 112 emerg ency call syst
ency call system (EU eCall)
em (EU eCall) Mer
Mer
cedes-Benz emerg
cedes-Benz emerg ency call syst
ency call system
em 112 emerg
112 emergency call syst
ency call syst em (EU eCall)
em (EU eCall)
R The Mercedes-Benz emer gency call system is permanentl ylogged in to
th em obile phone networ k.
R Automatic and manual Mercedes-Benz emer gency calls ar etransmitted
to aM ercedes-Ben zemer gency call centre.
In thee vent that thee mer gency call centr eofthe Mercedes-Benz emer-
ge ncy call system canno tbereached (e.g. due toalac kofn etwo rkcov-
erage), the1 12 emer gency call is ca rried out automaticall y.R
Ifyo ud ecide touse the1 12 emer gency call system (E UeCall) ,then the
system onl ylog sintot he mobile phon enetwo rkaTer thet riggering of a
manual or automatic emer gency call.
R The 112 eme rgency call system (EU eCall) transmits automatic and
manual emer gency calls directl ytopublic coordination centres. %
The 112 emer gency call system (E UeCall) in
yo ur vehicle meets thed elegated regulation
EU 2017/79. Proper and full functionalit yof
th e1 12 emer gency call system (E UeCall)
depends on circumstances be yond thei n0u-
ence of Mercedes-Benz AG.This includes
mobile networ kcove rage and thet echnical
infrastructur eofthe public reception cent res
in ther espectiv ecount ries.
% Please obser vethat in thee vent of arepair
ge nuine Mercedes-Benz bat teries must be
used whic hhave been certi/ed pursuant to
th ed elegated regulation EU 2017/7 9(Appen- dix I).O
ther manu facturer sarealso permitted
pr ov ided their batteries ar ecerti/ed accord-
ing tothed elegated regulation EU 2017/79.
Ther eist he option of deactivatin gthe Mercedes-
Benz emer gency call system and using onl ythe
112 emer gency call system (E UeCall) .Contact
add ress forc arrying out deactivation of the
Mercedes-Benz eme rgency call system ar ethe
loca ldealers. Mercedes-Benz
recommends thea ctivation of the
Mercedes-Benz eme rgency call system fort he fol-
lowing reasons:
R In emer gency situations when abroad, youc an
also gets uppor tinal anguageyous peak.
R Severaltra nsmission tech nologies are use dto
accelerat ethe transfer of thea ccident data
and impr overeliability of thet ransmission.
R The Mercedes-Benz emer gency call system is
permanentl ylogged in tothem obile phone
networ k,whic hensu resf aster placemen tof288
288
MBU
Xmultimedi asystem

th
ee mer gency call and faster transfer of the
acciden tdata.
Measu resf or rescue, reco very or towing away
can then be initiated in quickl y.
R With aM ercedes-Ben zemer gency call, the
acciden tdataiso nlyt ransfer redtot he public
coordination cent rewit hthe appr oval of the
cus tomer.
In thee vent of an automaticall ytriggered
emer gency call in whic hther eisnov oice con-
ta ct, thea ccident dat aistransmitted immedi-
atel ytot he public emer gency call centre.
R Should theM ercedes-Benz emer gency call
centr enotbe available, the1 12 emer gency
call is ca rried out automaticall y.Ov
Ov
er
ervie
vie wofe merg
wofe mergency call syst
ency call syst ems
ems Bo
th th eMercedes-Benz emer gency call system
as well as the1 12 emer gency call system (EU
eCall) ca nhelptor educe thet ime between an
accident and thea rrival of emer gency service sat
th es iteoft he accident .Theyh elp locat eanacci-
dent sit einplaces that ar edi1cult toaccess. Bo
th emer gency call systems ca ninitia tean emer-
ge ncy call automaticall y(/ pag e289) or man-
ual ly ( / pag e290).
Onl ym akee mer gency calls if youoro ther sa rein
nee dofr escue.Don otmak eane mergency call in
th ee vent of abreakdown or asimilar situation.
Messag
Messag es on t
es on the display
he display
The following message sappear in thed ispla yof
bo th emer gency call systems:
R SOS NOT READY:t hevehicle is no tswitched
on or thee mer gency call system is malfunc-
tioning. This doe snotnecessaril yindicate
comple tefailur eoft he emer gency call system.
Eme rgency calls call still be transmitted.
The displa yonlyr efer stot hevehicle and does
no ttak ea ccoun toftheavailabilit yofm obile
phon enetwo rksa nd theM ercedes-Benz emer-
ge ncy call centre.
The functional readiness of thee mer gency call
system on thev ehiclec an be seen when the
SOS NOT READY displaydisappear sonce the
ve hicle is switched on. R
G:T he icon appear sinthe displa yduring
an activ eemer gency call.
% Ifth er eisam alfunction in thee mer gency call
system (e.g. afault wit hthe spea ker,micro-
phone, airbag, SOS button), acorresponding
messag eappear sonthe inst rument displa y. T
T
r
r igg
igg er
ering an aut
ing an aut omatic emerg
omatic emerg ency call
ency call R
R
eq
eq uir
uir ements:
ements:
R The vehicle is switched on.
R The star terb atter yiss u1cientl ychar ged.
Bo th th eMercedes-Benz emer gency call system
as well as the1 12 emer gency call system (EU
eCall) automaticall yinitia tean emer gency call
aTer:
R Activation of ther est raints ystems such as air-
bags or seat belt tensioner saTerana ccident
The eme rgency call has been made:
R Avoice connectio nisestablished wit hthe
emer gency call centre. MBUX multimedia system
289
289