2021 FORD MUSTANG MACH-E lock

DOORS AND LOCKS –
TROUBLESHOOTING
DOORS AND LOCKS – WARNING
LAMPS
Door Ajar Warning Lamp It illuminates when you switch
the vehicle on and remains on if
any door is open.
DOORS AND LOCKS – INFORMATION MESSAGES Action
Message
Displays if a door is open. Fully close the door.
Driver Door Ajar
Passenger Door Ajar
Rear Left Door Ajar
Rear Right Door Ajar
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Doors and LocksE249859

DOORS AND LOCKS –
FREQUENTLY ASKED QUESTIONS
How to unlock my vehicle if the 12 volt
battery is dead?
You must apply 12 volt power to the 12
volt system. See Jump Starting the
Vehicle (page 287). How to close my door if the actuator is
extended?
Apply pressure by pushing the outside
of the door until the door closes.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Doors and LocksE350996

KEYLESS ENTRY LIMITATIONS
Make sure your remote control is within 3 ft
(1 m) from the front door handles and the
tailgate.
The system could not function if:
• The remote control remains stationary
for about a minute.
• The vehicle battery has no charge.
• The remote control battery has no
charge.
• There is interference causing issues
with the remote control frequencies.
• The remote control is too close to
metal objects or electronic devices, for
example keys or a cell phone.
KEYLESS ENTRY SETTINGS
Switching Keyless Entry On and
Off
1. With the admin key in the vehicle, fully
press the brake pedal and press the
push button start.
2. Access the vehicle drawer on the touchscreen.
3. Press
SETTINGS.
4. Press
Vehicle.
5. Press
Locks.
6. Press and hold the OK button until the
system reset confirmation appears.
Reprogramming the Unlocking
Function
You can enable two-stage unlocking
function allowing you to unlock only the
driver door when you touch the unlock
sensor. Press and hold both the lock and unlock
buttons on the remote control for four
seconds to disable or enable two-stage
unlocking.
If you program the unlocking function so
that only the driver door unlocks, you can
unlock all of the other doors from inside
your vehicle using the power door lock
control. You can unlock individual doors
by pulling the interior door handles on
those doors.
USING KEYLESS ENTRY
Unlocking the Doors
With your passive key or authorized phone
within
3 ft (1 m) of your vehicle, gently
press the touchpad on the door window
trim to unlock and open the door.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Keyless EntryE334831

Opening the Liftgate with Passive
Key (If Equipped)
Press the exterior liftgate release button
inside of the liftgate handle. The liftgate
unlocks and opens. See Opening the
Liftgate From Outside Your Vehicle
(page
94).
Locking the Doors With your remote control or authorized
phone within
3 ft (1 m) of your vehicle,
touch the lock icon on the door window
trim to lock the door. The keyless entry
system requires a brief delay to
authenticate your device. Note:
The door activation switch flashes
one time to indicate the vehicle locks.
Note: Do not use the outside door handle
as a roof cargo strap.
Double Locking
With your remote control or authorized
phone within
3 ft (1 m) of your vehicle,
touch the lock icon twice within three
seconds to double lock your vehicle.
KEYLESS ENTRY –
TROUBLESHOOTING
KEYLESS ENTRY – FREQUENTLY
ASKED QUESTIONS
Why does the passive key not work?
The system deactivates passive keys
left inside your vehicle when you lock
it. You cannot switch the ignition on
using a deactivated passive key. Press
the unlock button on the remote
control to reactivate a passive key.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Keyless EntryE316256 E334918

WHAT IS THE KEYLESS ENTRY
KEYPAD
The keyless entry keypad allows you to
lock and unlock your vehicle using the
keypad on the window trim.
KEYLESS ENTRY KEYPAD
LIMITATIONS
The system may not function if:
•
The vehicle battery has no charge.
LOCATING THE KEYLESS
ENTRY KEYPAD
The keypad is near the driver window and
illuminates when you touch it. KEYLESS ENTRY KEYPAD
MASTER ACCESS CODE
What Is the Master Access Code
The master access code is a factory-set
five-digit entry code. You can operate the
keypad with the master access code at
any time. The master access code is on the
owner
’s wallet card in the glove box and
is available from an authorized dealer.
KEYLESS ENTRY KEYPAD
PERSONAL ACCESS CODES
Programming a Personal Entry
Code
1. Enter the five-digit master code.
2. Press 1·2 on the keypad within five
seconds.
3. Enter your personal five-digit code. You must do this within five seconds
of completing Step 2.
4. Press
1·2 on the keypad to save
personal code 1.
The doors lock then unlock to confirm that
programming was successful.
To program additional personal entry
codes, repeat Steps 1 through 3, then for
Step 4:
• Press
3·4 to save personal code 2.
• Press
5·6 to save personal code 3.
• Press
7·8 to save personal code 4.
• Press
9·0 to save personal code 5.
If your vehicle comes with SYNC, you can
also program the system with a personal
entry code.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Keyless Entry KeypadE333628

Hints:
•
Do not set a code that uses five of the
same number.
• Do not use five numbers in sequential
order.
• The five-digit master code works even
if you have set your own personal code.
Erasing a Personal Code
1. Enter the five-digit master code.
2. Press and release 1·2 on the keypad
within five seconds.
3. Press and hold
1·2 for two seconds.
You must do this within five seconds
of completing Step 2.
All personal codes erase and only the
five-digit master code works.
Anti-Scan Feature
The keypad goes into an anti-scan mode
if you enter the wrong code seven times.
This mode turns off the keypad for one
minute and the keypad lamp flashes.
The anti-scan feature turns off after:
• One minute of keypad inactivity.
• You press the unlock button on the
remote control.
• You switch the ignition on.
• You unlock your vehicle using
intelligent access. USING THE KEYLESS ENTRY
KEYPAD
Unlocking the Doors
Enter the factory-set five-digit code or your
personal code. You must press each
number within five seconds of each other.
•
Press 3-4 within five seconds to unlock
all doors.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Keyless Entry KeypadE333628

Locking the Doors
Press and hold 7·8 and 9·0 at the same
time with the driver door closed.
Note: You do not need to enter the code
first.
KEYLESS ENTRY KEYPAD –
TROUBLESHOOTING
KEYLESS ENTRY KEYPAD –
FREQUENTLY ASKED QUESTIONS
Why does the keypad not accept the
access code?
If you enter the access code too fast
on the keypad, the unlock function
may not work. Slowly re-enter the
access code.
Why does the keypad not function? The keypad goes into an anti-scan
mode if you enter a wrong code seven
times. The anti-scan mode disables
the keypad for one minute and the red
light flashes.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Keyless Entry KeypadE333628

WHAT IS WALK AWAY LOCK
Walk away lock is a locking feature that
locks the vehicle when you walk away from
the vehicle with the passive key or
authorized phone.
WALK AWAY LOCK
LIMITATIONS
Walk Away Lock will lock all the doors
when all of the following are met:
•
The vehicle is off.
• All doors are closed and unlocked.
• A door has been opened and closed
without a lock or unlock occurring after
all doors have been closed.
• Any passive key or authorized phone is
not inside the vehicle.
• All passive keys or authorized phones
leave the passive entry zone of the
vehicle.
SWITCHING WALK AWAY
LOCK ON AND OFF
1. Access the vehicle drawer on the touchscreen.
2. Press SETTINGS.
3. Press
Vehicle.
4. Switch
Walk Away Lock on or off.
SWITCHING WALK AWAY
LOCK AUDIBLE FEEDBACK ON
AND OFF
1. Access the vehicle drawer on the touchscreen.
2. Press
SETTINGS.
3. Press
Vehicle. 4. Switch
Audible Feedback on or off.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Walk Away Lock