2021 FORD MUSTANG MACH-E roof

The Safety Canopy deploys during
significant side crashes or when a certain
likelihood of a rollover event is detected
by the rollover sensor. The Safety Canopy
is mounted to the roof side rail sheet metal,
behind the headliner, above each row of
seats.
In certain sideways crashes or rollover
events, the Safety Canopy will be
activated, regardless of which seats are
occupied. The Safety Canopy is designed
to inflate between the side window area
and occupants to further enhance
protection provided in side impact crashes
and rollover events.
The system consists of the following:
•
Safety Canopy curtain airbags above
the trim panels over the front and rear
side windows identified by a label or
wording on the headliner or roof-pillar
trim.
• A flexible headliner which opens above
the side doors to allow air curtain
deployment
• Crash sensors and monitoring system
with a readiness indicator. See Crash
Sensors and Airbag Indicator (page
61
). Properly restrain children 12 years old and
under in the rear seats. The Safety Canopy
airbags will not interfere with children
restrained using a properly installed child
or booster seat because it is designed to
inflate downward from the headliner above
the doors along the side window opening.
AIRBAG PRECAUTIONS
WARNING:
Airbags do not inflate
slowly or gently, and the risk of injury
from a deploying airbag is the greatest
close to the trim covering the airbag
module. WARNING:
All occupants of your
vehicle, including the driver, should
always properly wear their seatbelts,
even when an airbag supplemental
restraint system is provided. Failure to
properly wear your seatbelt could
seriously increase the risk of injury or
death. WARNING:
Properly secure
children 12 years old and under in a rear
seating position whenever possible. If
you are unable to properly secure all
children in a rear seating position,
properly secure the largest child on the
front seat. If you must use a forward
facing child restraint on the front seat,
move the seat as far back as possible.
Failure to follow these instructions could
result in personal injury or death. WARNING:
Do not place your arms
on the airbag cover or through the
steering wheel. Failure to follow this
instruction could result in personal injury.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Airbags E75004

Opening the Liftgate with Passive
Key (If Equipped)
Press the exterior liftgate release button
inside of the liftgate handle. The liftgate
unlocks and opens. See Opening the
Liftgate From Outside Your Vehicle
(page
94).
Locking the Doors With your remote control or authorized
phone within
3 ft (1 m) of your vehicle,
touch the lock icon on the door window
trim to lock the door. The keyless entry
system requires a brief delay to
authenticate your device. Note:
The door activation switch flashes
one time to indicate the vehicle locks.
Note: Do not use the outside door handle
as a roof cargo strap.
Double Locking
With your remote control or authorized
phone within
3 ft (1 m) of your vehicle,
touch the lock icon twice within three
seconds to double lock your vehicle.
KEYLESS ENTRY –
TROUBLESHOOTING
KEYLESS ENTRY – FREQUENTLY
ASKED QUESTIONS
Why does the passive key not work?
The system deactivates passive keys
left inside your vehicle when you lock
it. You cannot switch the ignition on
using a deactivated passive key. Press
the unlock button on the remote
control to reactivate a passive key.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Keyless EntryE316256 E334918

HOW DOES STABILITY
CONTROL WORK
WARNING: Vehicle modifications
involving braking system, aftermarket
roof racks, suspension, steering system,
tire construction and wheel and tire size
may change the handling characteristics
of your vehicle and may adversely affect
the performance of the electronic
stability control system. In addition,
installing any stereo loudspeakers may
interfere with and adversely affect the
electronic stability control system. Install
any aftermarket stereo loudspeaker as
far as possible from the front center
console, the tunnel, and the front seats
in order to minimize the risk of interfering
with the electronic stability control
sensors. Reducing the effectiveness of
the electronic stability control system
could lead to an increased risk of loss of
vehicle control, vehicle rollover, personal
injury and death. WARNING:
Remember that even
advanced technology cannot defy the
laws of physics. It's always possible to
lose control of a vehicle due to
inappropriate driver input for the
conditions. Aggressive driving on any
road condition can cause you to lose
control of your vehicle increasing the risk
of personal injury or property damage.
Activation of the electronic stability
control system is an indication that at
least some of the tires have exceeded
their ability to grip the road; this could
reduce the operator's ability to control
the vehicle potentially resulting in a loss
of vehicle control, vehicle rollover,
personal injury and death. If your
electronic stability control system
activates, SLOW DOWN. If a driving condition activates either the
stability control or the traction control
system you may experience the following
conditions:
•
The stability and traction control light
flashes.
• Your vehicle slows down.
• Reduced power.
The stability control system has several
features built into it to help you maintain
control of your vehicle:
Electronic Stability Control
Electronic stability control enhances your
vehicle ’s ability to prevent skids or lateral
slides by applying brakes to one or more
of the wheels individually and, if necessary,
reducing power.
Curve Control
Curve control enhances your vehicle ’s
ability to follow the road when cornering
severely or avoiding objects in the roadway.
Curve control operates by reducing power
and, if necessary, applying brakes to one
or more of the wheels individually.
Traction Control
Traction control enhances your vehicle ’s
ability to maintain traction of the wheels
by detecting and controlling wheel spin.
See What Is Traction Control (page 199).
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Stability Control

LOAD CARRYING
PRECAUTIONS
Keep your loaded vehicle weight
within its design rating capability,
with or without a trailer. Properly
loading your vehicle provides
maximum return of vehicle design
performance. Before you load your
vehicle, become familiar with the
following terms for determining
your vehicle
’s weight rating, with
or without a trailer, from the
vehicle ’s Tire and Loading
Information label or Safety
Compliance Certification label. WARNING: The
appropriate loading capacity of
your vehicle can be limited either
by volume capacity (how much
space is available) or by payload
capacity (how much weight the
vehicle should carry). Once you
have reached the maximum
payload of your vehicle, do not
add more cargo, even if there is
space available. Overloading or
improperly loading your vehicle
can contribute to loss of vehicle
control and vehicle rollover. WARNING:
Exceeding the
Safety Compliance Certification
label vehicle weight limits can
adversely affect the
performance and handling of
your vehicle, cause vehicle
damage and can result in the
loss of control of your vehicle,
serious personal injury or death. WARNING:
Do not use
replacement tires with lower
load carrying capacities than the
original tires because they may
lower your vehicle's GVWR and
GAWR limitations. Replacement
tires with a higher limit than the
original tires do not increase the
GVWR and GAWR limitations. WARNING:
Do not exceed
the GVWR or the GAWR
specified on the certification
label. WARNING: Exceeding any
vehicle weight rating can
adversely affect the
performance and handling of
your vehicle, cause vehicle
damage and can result in the
loss of control of your vehicle,
serious personal injury or death. WARNING:
When loading
the roof racks, we recommend
you evenly distribute the load,
as well as maintain a low center
of gravity. Loaded vehicles, with
higher centers of gravity, may
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Load Carrying

already taken to try to resolve them. A
Customer Claim Form will be mailed that
needs to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB reviews
the claim for eligibility under the Program
Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE a Division of BBB
National Programs, Inc.
1676 International Drive, Suite 550
McLean, VA 22102
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
For additional information, refer to the
Better Business Bureau website.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
THE MEDIATION AND
ARBITRATION PROGRAM
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straightforward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
ORDERING A CANADIAN
FRENCH OWNER'S MANUAL
You can obtain a French owner's manual
from an authorized dealer or by contacting
Helm, LLC at:
HELM, LLC
47911 Halyard Drive, Suite 200
Plymouth, Michigan 48170
Attention: Customer Service
Call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
For additional information, visit
www .helminc. c om .
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Customer Information

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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Customer Information