2021 CHEVROLET SILVERADO 2500HD tow

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
282 Driving and Operating
Tow/Haul Mode is most useful when towing
a heavy trailer or carrying a large or
heavy load:
.Through rolling terrain.
.In stop-and-go traffic.
.In busy parking lots.
Operating the vehicle in Tow/Haul Mode
when lightly loaded or not towing will not
cause damage; however, it is not
recommended and may result in unpleasant
engine and transmission driving
characteristics, heavy or light steering
efforts, and reduced fuel economy.
Integrated Trailer Brake Control System
The vehicle may have an Integrated Trailer
Brake Control (ITBC) system for use with
electric trailer brakes or most electric over
hydraulic trailer brake systems. These
instructions apply to both types of electric
trailer brakes.
This symbol is on the Trailer Brake Control
Panel on vehicles with an ITBC system. The
power output to the trailer brakes is
proportional to the amount of vehicle
braking. This available power output to the
trailer brakes can be adjusted to a wide
range of trailering situations.
The ITBC system is integrated with the
vehicle’s brake, antilock brake, and
StabiliTrak/Electronic Stability Control (ESC)
systems. In trailering conditions that cause
the vehicle’s antilock brake or StabiliTrak/
ESC systems to activate, power sent to the
trailer's brakes will be automatically
adjusted to minimize trailer wheel lock-up.
This does not imply that the trailer has
StabiliTrak/ESC.
If the vehicle’s brake, antilock brake,
or StabiliTrak/ESC systems are not
functioning properly, the ITBC system may
not function fully or at all. Make sure all of
these systems are fully operational to allow
the ITBC system to function properly.
The ITBC system is powered through the
vehicle's electrical system. Turning the
ignition off will also turn off the ITBC
system. The ITBC system is fully functional
only when the ignition is in on.{Warning
Connecting a trailer that has an air brake
system may result in reduced or
complete loss of trailer braking, including
increased stopping distance or trailer
instability which could result in serious
injury, death, or property damage. Only
use the ITBC system with electric or
electric over hydraulic trailer brake
systems.
Trailer Brake Control Panel
1. Manual Trailer Brake Apply Lever
2. Trailer Symbol
3. Trailer Gain Adjustment Buttons

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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The trailer symbol on the control panel will
light amber when a trailer with electric
brakes is connected.
The ITBC control panel is on the center
stack. SeeInstrument Panel Overview 04.
The control panel allows adjustment to the
amount of output, referred to as Trailer
Gain, available to the trailer brakes and
allows manual application of the trailer
brakes. Use the ITBC control panel and the
DIC trailer brake display page to adjust and
display power output to the trailer brakes.
Trailer Brake DIC Display Page
The ITBC display page indicates:
.Trailer Gain setting
.Output to the trailer brakes
.Trailer connection
.System operational status
To display:
.Scroll through the DIC menu pages
.Press a Trailer Gain (+) or (−) button
.Activate the Manual Trailer Brake Apply
Lever
TRAILER GAIN: Press a Trailer Gain button to
recall the current Trailer Gain setting. Each
press and release of the gain buttons will
then change the Trailer Gain setting. Press the Trailer Gain (+) or (-) to adjust. Press and
hold to continuously adjust the Trailer Gain.
To turn the output to the trailer off, adjust
the Trailer Gain setting to 0.0. This setting
can be adjusted from 0.0 to 10.0 with a
trailer connected or disconnected.
TRAILER OUTPUT: This displays anytime a
trailer with electric brakes is connected.
Output to the trailer brakes is based on the
amount of vehicle braking present and
relative to the Trailer Gain setting. Output is
displayed from 0 to 100% for each gain
setting.
The Trailer Output will indicate
“- - - - - -”on
the Trailer Brake Display Page whenever the
following occur:
.No trailer is connected.
.A trailer without electric brakes is
connected. No DIC message displays.
.A trailer with electric brakes has become
disconnected. A CHECK TRAILER WIRING
message displays on the DIC.
.There is a fault present in the wiring to
the trailer brakes. A CHECK TRAILER
WIRING message displays on the DIC.
.The ITBC system is not working due to a
fault. A SERVICE TRAILER BRAKE SYSTEM
message displays in the DIC.
Manual Trailer Brake Apply Lever
Slide this lever right to apply the trailer’s
electric brakes independent of the vehicle’s
brakes. Use this lever to adjust the Trailer
Gain to achieve proper power output to the
trailer brakes. Under certain circumstances,
this lever can also be used to apply
additional trailer braking. The trailer and
vehicle brake lamps will come on when
either the vehicle brakes or trailer brakes are
applied and properly connected.
Trailer Gain Adjustment Procedure
Trailer Gain should be set for a specific
trailering condition and it must be
readjusted anytime vehicle loading, trailer
loading, or road surface conditions change.
{Warning
Trailer brakes that are over-gained or
under-gained may not stop the vehicle
and the trailer as intended and can result
in a crash. Always follow the instructions
to set the Trailer Gain for the proper
trailer stopping performance.
To adjust Trailer Gain for each towing
condition:

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
284 Driving and Operating
1. Drive the vehicle with the trailerattached on a level road surface
representative of the towing condition
and free of traffic at about 32–40 km/h
(20–25 mph) and fully apply the Manual
Trailer Brake Apply Lever.
Adjusting Trailer Gain at speeds lower
than 32–40 km/h (20–25 mph) may
result in an incorrect gain setting.
2. Adjust the Trailer Gain, using the Trailer Gain (+) or (−) adjustment buttons, to
just below the point of trailer wheel
lock-up, indicated by trailer wheel squeal
or tire smoke when a trailer wheel locks.
Trailer wheel lock-up may not occur if
towing a heavily loaded trailer. Adjust
the Trailer Gain to the highest allowable
setting for the towing condition.
3. Readjust Trailer Gain anytime vehicle loading, trailer loading, or road surface
conditions change or if trailer wheel
lock-up is noticed at any time while
towing.
Other ITBC-Related DIC Messages
TRAILER CONNECTED: This message will
briefly display when a trailer with electric
brakes is first connected to the vehicle. This
message will automatically turn off in about 10 seconds. This message can be
acknowledged before it automatically
turns off.
CHECK TRAILER WIRING: This message will
display if:
.The ITBC system first determines
connection to a trailer with electric brakes
and then the trailer harness becomes
disconnected from the vehicle.
If the disconnect occurs while the vehicle
is stationary, this message will
automatically turn off in about
30 seconds. This message will also turn
off if it is acknowledged or if the trailer
harness is reconnected.
If the disconnect occurs while the vehicle
is moving, this message will continue
until the ignition is turned off. This
message will also turn off if it is
acknowledged or if the trailer harness is
reconnected.
.There is an electrical fault in the wiring to
the trailer brakes. This message will
continue as long as there is an electrical
fault in the trailer wiring. This message
will also turn off if it is acknowledged.
To determine whether the electrical fault is
on the vehicle side or trailer side of the
trailer wiring harness connection:
1. Disconnect the trailer wiring harness from the vehicle.
2. Turn the ignition off.
3. Wait 10 seconds, then turn the ignition back to RUN.
4. If the CHECK TRAILER WIRING message reappears, the electrical fault is on the
vehicle side.
If the CHECK TRAILER WIRING message only
reappears when connecting the trailer wiring
harness to the vehicle, the electrical fault is
on the trailer side.
SERVICE TRAILER BRAKE SYSTEM: This
message will display when there is a
problem with the ITBC system. If this
message continues over multiple ignition
cycles, have the vehicle serviced.
If either the CHECK TRAILER WIRING or
SERVICE TRAILER BRAKE SYSTEM message
displays while driving, the ITBC system may
not be fully functional or may not function
at all. When traffic conditions allow,
carefully pull the vehicle over to the side of
the road and turn the ignition off. Check the
wiring connection to the trailer and turn the

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Driving and Operating 285
ignition back on. If either of these messages
continues, either the vehicle or trailer needs
service.
A GM dealer may be able to diagnose and
repair problems with the trailer. However,
any diagnosis and repair of the trailer is not
covered under the vehicle warranty. Contact
your trailer dealer for assistance with trailer
repairs and trailer warranty information.
Trailer Sway Control (TSC)
Vehicles with StabiliTrak/Electronic Stability
Control (ESC) have a Trailer Sway Control
(TSC) feature. Trailer sway is unintended
side-to-side motion of a trailer while towing.
If the vehicle is towing a trailer and the TSC
detects that sway is increasing, the vehicle
brakes are selectively applied at each wheel,
to help reduce excessive trailer sway.
If equipped with the Integrated Trailer Brake
Control (ITBC) system, and the trailer has an
electric brake system, StabiliTrak/ESC may
also apply the trailer brakes.
If TSC is enabled, the Traction Control
System (TCS)/StabiliTrak/ESC warning light
will flash on the instrument cluster. Reduce
vehicle speed by gradually removing your
foot from the accelerator. If trailer sway
continues, StabiliTrak/ESC can reduce engine
torque to help slow the vehicle. TSC will not
function if StabiliTrak/ESC is turned off. See
Traction Control/Electronic Stability Control
0242.
{Warning
Trailer sway can result in a crash and in
serious injury or death, even if the
vehicle is equipped with TSC.
(Continued)
Warning (Continued)
If the trailer begins to sway, reduce
vehicle speed by gradually removing your
foot from the accelerator. Then pull over
to check the trailer and vehicle to help
correct possible causes, including an
improperly or overloaded trailer,
unrestrained cargo, improper trailer hitch
configuration, or improperly inflated or
incorrect vehicle or trailer tires. See
Towing Equipment0276 for trailer
ratings and hitch setup recommendations.
Aftermarket Electronic Trailer Sway
Control Devices
Some trailers may come equipped with an
electronic device designed to reduce or
control trailer sway. Aftermarket equipment
manufacturers also offer similar devices that
connect to the wiring between the trailer
and the vehicle. These devices may interfere
with the vehicle’s trailer brake or other
systems, including integrated anti-sway
systems, if equipped. Messages related to
trailer connections or trailer brakes could
appear on the DIC. The effects of these

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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Driving and Operating 287
2. The brake lights turn on for abouttwo seconds.
3. The left turn signal light flashes three times.
4. The right turn signal light flashes three times.
5. The reverse lights turn on for about two seconds.
6. Steps 2–5 repeat for approximately one minute and 45 seconds, or until the
test deactivates.
Touch Stop to stop the test. The test will
automatically end after one minute and
45 seconds.
The sequence also deactivates when any of
the following occur:
.The ignition is turned off.
.The transmission is shifted out of P (Park).
.The brake pedal is pressed.
.The turn signal is activated.
.The hazard warning lights are activated.
Trailering App
If equipped, the Trailering App is on the
Home Page of the infotainment display. If equipped this feature allows profiles for
connected trailers to be created to view
status, to store and track trailer usage
information, and to set up towing assistance
features.
The Trailering App Preview will appear when
the Trailering App is opened for the first
time from the Home Page. Touch GET
STARTED in the Trailering App to go into
the app.
When a trailer is electrically connected and
a trailer profile has not been created, there
will be an option to create a profile, use a
guest profile, or select Accessory/No trailer.
After the pop-up is displayed three times,
Don’t Remind Me will display and touching
that will turn off the trailer detection
pop-up. To turn the Trailer Detection Alert
on, select ON in the Settings tab.
When a trailer is electrically connected and
after a Trailer Profile has been created, the
trailer detection pop-up will appear with a
list of all of the custom Trailer Profiles made
on the vehicle. To load an existing Trailer
Profile, select one of the Trailer Profiles
listed, or load the Guest Trailer Profile by
selecting GUEST TRAILER. Touching
Accessory/No trailer will select Accessory/No
trailer as the active Trailer Profile and willdismiss the pop- up. Shifting the vehicle
from P (Park) will select Guest Trailer as the
active Trailer Profile and will dismiss the
pop-up.
Create a Trailer Profile
1. Touch Create Profile on the trailer detection pop-up or touch + Add Trailer
Profile in the Trailering App.
2. Create a name for the trailer.
3. Select the trailer type.
4. Select Save Profile.
A pop-up will indicate the setup is complete.
Touch DONE to complete the process or
touch TRAILER FEATURE SETUP to set up the
Tow/Haul Mode reminder, Trailer Tire
Pressure Monitoring System, if equipped,
maintenance reminders, or towing
assistance, if equipped.
Import a Trailer Profile
A trailer profile saved to an OnStar account
can be imported to the vehicle. 1. Touch + Add Trailer Profile in the Trailering App
2. Touch Import Profile on the pop-up.
3. Select a trailer profile from the list.
4. Touch IMPORT.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
288 Driving and Operating
A pop-up will indicate the import was
successful. Touch OK to return to the trailer
list and select the trailer profile. The Tow/
Haul Mode reminder, Brake Gain Setting and
Trailer Tire Pressure sensor learning,
if equipped, do not import.
Trailer Feature Setup
Tow/Haul Mode Reminder
To turn the Tow/Haul Mode Reminder
setting on, touch Yes. To turn it off,
touch No.
Trailer Tire Pressure Setup
If the Trailer Tire Pressure Monitoring
System (TTPMS) is detected, touch the Tire
Pressure Monitoring icon to set up tire
pressure monitoring. Touch Yes to set up
the sensors or touch No to return to the
previous screen.
The trailer tire pressure sensors can transmit
up to 7 m (23 feet) from the hitch receiver of
the vehicle.
A trailer must be electrically connected to
the vehicle before starting the
sensor-to-vehicle learn process.After selecting Start from the Learn Sensors
screen, use the Tool Method or the Manual
Method (described below) to learn each tire
sensor, during which the current tire number
will be highlighted.
Each sensor has a minimum of two minutes
to learn, shown by a timer. After a sensor is
learned, a checkmark appears next to the
tire, the vehicle horn will sound, the
vehicle’s brake lamps will flash, and all
working trailer lamps will flash. It then
moves to the next sensor.
To cancel the process touch Stop.
The recommended tire pressure must be
entered for the trailer tires. This allows the
vehicle to alert when the tire pressure is
high or low.
TTPMS must learn the location of the
installed tire sensors to show correct air
pressure and temperature for each tire. To
set up, use one of the following options or
see a tire or trailer dealer for service. The
learning process must be repeated when the
trailer tires are rotated or replaced. See
“Editing a Trailer Profile”
later in this section
for tire pressure sensor relearn information. Tool Method: A TTPMS activation tool can
be purchased separately to learn the sensor
locations.
Manual Method: Without the tool, the air
pressure can be increased or decreased in
each tire for 10 seconds. Do not exceed the
maximum inflation pressure found on the
tire sidewalls. Make sure to re-adjust tire
pressure to the recommended level when
the process is complete.
Sensor Learning Steps
To complete the sensor-to-vehicle learn
process:
1. Touch Start on the Learn Sensors screen. The horn chirps twice and the Learning
Active screen appears on the
infotainment display.
2. Start with the driver side front trailer tire.
3. Activate the tool near the valve stem or adjust the air pressure of this tire until
the horn chirps and all working vehicle
and trailer lights flash.
The process stops without saving the
sensor locations if this step takes more
than two minutes.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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Driving and Operating 289
4. Move to the next tire and repeat Step 3for each sensor. The horn chirps twice
when all sensors are completed.
5. Return to the vehicle to complete the setup.
Maintenance Reminders
To set up maintenance reminders, touch the
Trailer Maintenance icon. Select Yes to set
up the maintenance reminders for the
Trailer Profile. Follow the on-screen prompts.
The maximum number of reminders is 50.
Select No to return to the previous screen.
Towing Assistance
To set up towing assistance features,
if equipped, touch the Towing
Assistance icon.
Touch Yes to begin set up or touch No to
return to the previous screen.
1. Select the number of axles on the trailer.
2. Enter trailer dimensions as prompted.
3. Follow the on-screen instructions to complete setup for available features.
Transparent Trailer Setup (if equipped)
To complete setup for transparent trailer:
.Trailer Length: 300 cm (118.1 in) –970 cm
(381.8 in). Measure from center of coupler
to furthest rear point on the trailer.
.Trailer Width: 120 cm (47.2 in) –260 cm
(102.3 in). Measure from left edge to
right edge.
.Trailer Height: 1 cm (0.39 in) –450 cm
(177.1 in). Measure from ground to tallest
point.
.Hitching Point Length: 180 cm (70.8 in) –
970 cm (381.8 in). Measure from center of
coupler to middle of tires.
.Trailer Tongue Length: 50 cm (19.6 in) –
220 cm (86.6 in). Measure from center of
coupler to trailer front wall.
.Vehicle Hitch Height: 10 cm (3.9 in) –
100 cm (39.3 in). Measure from ground to
top of coupler.
.Vehicle Hitch Length: 10 cm (3.9 in) –
100 cm (39.3 in). Measure from hitch
receiver to center of ball.
1. If trailer dimensions are out of range, this feature will be unavailable.
2. Ensure rear trailer camera is connected.
3. Follow instructions to drive forward to complete calibration.
Rear Trailer Guidance Setup (if equipped)
A rear trailer camera must be mounted on
the trailer and electrically connected to the
vehicle before transparent trailer feature can
be used. See Assistance Systems for Parking
or Backing 0249.
Trailer dimensions must be in range to
enable this feature.
.Trailer Length: 300 cm (118.1 in) –970 cm
(381.8 in). Measure from center of coupler
to furthest rear point on the trailer.
1. If trailer dimensions are out of range, this feature will be unavailable.
2. Ensure rear trailer camera is connected.
3. Follow instructions to drive forward to complete calibration.
Jack-Knife Alert Setup (if equipped)
Follow instructions to drive forward to
complete calibration.
Trailer Length Indicator Setup (if
equipped)
Follow instructions to drive forward to
complete calibration.

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The Guest Trailer Profile Status view shows:
.Vehicle
.Connections
.Cameras, if equipped
The Trailer Status view displays mileage
information. Touch to edit, and follow the
on-screen prompts. Mileage and fuel
economy will reset after the trailer
disconnects.
Accessory/No Trailer Status View
If the Accessory/No Trailer profile is active,
trailer status information is not available.
Checklist View
This view shows the recommended steps to
take before towing a trailer.
Touch the box next to each item if that step
has been completed.
Touch
pto access a detailed view of
each step. Within each detailed view, touch
Next and Previous to navigate between
steps.
Touch Clear All to clear the completed
statuses from all items in the current
checklist.
Custom Checklist Items
For each of the Trailer Profile checklists,
there is an option to create custom items to
view in the checklist. The custom item will
appear at the bottom of the checklist.
Guest Trailer and No Trailer Connected
If Guest Trailer Profile is active or if no
trailer is connected, the checklist will show
all of the checklists associated with Custom
Trailer Profiles in addition to default
checklists.
Trailers View
Touch the Trailers tab to view, activate,
create, edit, or delete Trailer Profiles.
If a trailer is connected, touch the Trailer
Profile name to activate a Trailer Profile.
There can be up to five Custom Trailer
Profiles on the vehicle.
The Custom Trailer Profiles and Guest Trailer
are in order of the most frequently used.
The Accessory/No Trailer profile is shown
below the Custom Trailer Profiles and Guest
Trailer Profile. All personalization features are based on the
settings for each driver in vehicle
personalization. The list of Trailer Profiles is
based on vehicle personalization settings.
Guest Trailer
If the Guest Trailer Profile is the active
Trailer Profile, trailer detection, connections
status, theft, and the Tow/Haul reminder
alerts can be sent. The system will not track
total mileage or fuel economy, but the
system will track trip mileage and fuel
economy if the Guest Trailer Profile is active.
The Trailer Tire Pressure Monitoring System
or maintenance reminders cannot be set up
for a Guest Trailer Profile. The Guest Trailer
Profile cannot be edited.
Touch
pto learn more about the Guest
Trailer option.
Accessory/No Trailer
If the Accessory/No Trailer Profile is active,
alerts will not be sent and the system will
not track mileage or fuel economy. The
Trailer Tire Pressure Monitoring System or
maintenance reminders cannot be set up for
the Accessory/No Trailer Profile. The
Accessory/No Trailer profile cannot be
edited.